What you'll be able to do

• Confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
• Allocate work to team members, taking into account their current circumstances.
• Brief team members on the quality standards or level expected for allocated work.
• Monitor the progress and quality of the work and provide prompt and constructive feedback.
• Motivate team members to complete the work they have been allocated.
• Provide, where requested and possible, any additional support and/or resources to team members.
• Identify unacceptable or poor performance in team members' work.
• Discuss the cause(s) of poor performance and agree ways of improving performance with team members.
• Recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people.

What you'll be able to do

• Identify significant factors that will affect the number, type and availability of people and services.
• Evaluate and record the quality and potential reliability of people or services.
• Circulate the results of the evaluation to decision-makers.
• Negotiate and agree proposals which are likely to produce effective teams.
• Follow rules and formalities for obtaining people and services.

What you'll be able to do

• Develop systems to monitor the progress of the project against the agreed programme(s).
• Implement systems to monitor the progress of the project against the agreed programme(s).
• Develop systems to record the progress of the project against the agreed programme(s).
• Implement systems to record the progress of the project against the agreed programme(s).
• Collect progress information regularly.
• Summarise progress information for relevant people.
• Identify inadequate or inappropriate resources.
• Inform relevant people about inadequate or inappropriate resources.
• Specify alternative resources.
• Obtain alternative resources.
• Identify and quantify any deviations from planned progress which have occurred.
• Identify and quantify any deviations from planned progress which may occur, that could disrupt the programme.
• Investigate the circumstances of any deviations thoroughly.
• Agree appropriate corrective action.
• Implement appropriate corrective action.
• Recommend options to relevant people that aim to maintain cost.
• Recommend options to relevant people that aim to improve cost.
• Recommend options to relevant people that aim to maintain progress.
• Recommend options to relevant people that aim to improve progress.
• Inform relevant people about changes to the operational programme.
• Inform relevant people about resource needs.
• Suggest the decisions and actions that need to be taken to maintain progress.
• Identify improvements to progress from feedback received.
• Recommend improvements to progress from feedback received to relevant people.

What you'll be able to do

• Identify and interpret quality standards from available information.
• Pass quality standards to people responsible for their implementation before they start work.
• Specify clearly and unambiguously the responsibilities which individuals have for maintaining quality standards.
• Set up systems to inspect and control the quality of the work.
• Regularly check that work conforms to the design requirements and the specified quality standards.
• Identify work which fails to meet the requirements and specified quality standards.
• Implement corrective action for work which fails to meet the requirements and specified quality standards.
• Inform decision-makers about significant variations of quality standards.
• Recommend solutions they need to make and actions they need to take for significant variations of quality standards.
• Identify conflicts between quality standards and refer them to decision-makers for resolution.
• Identify improvements from feedback received and recommend them to decision-makers.
• Agree amendments to the project quality standards and record them accurately.

What you'll be able to do

• Implement appropriate quantities and cost control systems which are able to provide early warning of problems.
• Ensure that quantity and cost data is regularly collected.
• Record quantity and cost data.
• Pass quantity and cost data on to the appropriate people responsible in time for them to be able to use it.
• Ensure that work values, quantities and cost data are prepared.
• Ensure that accurate quantities and cost data are prepared and presented in a format which will help the people responsible to make decisions.
• Ensure that variations and trends in quantities and cost data are identified.
• Ensure that variations and trends in quantities and cost data are quantified and costed.
• Ensure that any variations are investigated.
• Agree and implement appropriate corrective action with people responsible.
• Identify opportunities for cost savings.
• Recommend opportunities for cost savings to people responsible.

What you'll be able to do

• Develop working relationships to promote good will and trust.
• Maintain working relationships to promote good will and trust.
• Encourage working relationships to promote good will and trust.
• Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.
• Offer advice and help to relevant people about work activities.
• Encourage questions and requests for clarification and comments from relevant people about work activities.
• Clarify proposals with relevant people.
• Discuss alternative suggestions with relevant people.
• Resolve differences of opinion in ways that minimise offence.
• Maintain goodwill, trust and respect when resolving differences of opinion.

What you'll be able to do

• Identify major activities required for the project.
• Determine the resources needed for each activity based on available information.
• Prepare draft work programmes and schedules based on identified activities and resource requirements.
• Evaluate alternative methods, resources and systems in order to select the best solution to meet project requirements.
• Obtain clarification and advice where the resources needed are not readily available.
• Analyse the activities against project requirements and the requirements of external factors.
• Determine how long each activity will take to complete.
• Identify activities which influence each other and their dependencies.
• Sequence activities logically and realistically to make the best use of the resources available.
• Ensure the production of detailed programmes and schedules of planned activities which are consistent with the complexity of the project.
• Develop a system to monitor the works programmes and schedules.
• Implement the monitoring system and use the results to improve production and planning.
• Identify alterations to the works programmes and schedules to ensure they will meet changed circumstances.

What you'll be able to do

• Obtain relevant survey information for the project.
• Check that the survey information is up to date and accurate.
• Resolve any problems identified with the survey information.
• Correlate and interpret information on project work which is relevant to dimensional control.
• Ensure that variations are identified between the specified and the actual site dimensions.
• Record dimensional variations accurately.
• Circulate dimensional variations to decision-makers.
• Ensure that reference points are suitably placed, accurate, and clearly identified.
• Protect reference points from movement or removal.
• Ensure a dimensional control monitoring system is established to make sure the specified accuracy criteria will be met.
• Ensure that measuring and recording equipment is maintained to meet the specified accuracy criteria.
• Record any dimensional control information which may be of later use.
• Store dimensional control information securely.

What you'll be able to do

• Identify organisational needs for the project.
• Identify communication needs for the project.
• Establish systems and procedures which are compatible with those used by the client, customer or their representative.
• Establish systems and procedures which are compatible with those used by the supply chain.
• Produce project information.
• Circulate project information to people and organisations that have an interest.
• Establish methods of communicating information between people and organisations that have an interest.
• Monitor the communication methods for effectiveness.
• Monitor the organisational methods for effectiveness.
• Identify and investigate breakdowns in communication.
• Identify and investigate breakdowns in organisation.
• Take action to restore effective communication.
• Take action to restore effective organisation.
• Use information received to make improvements to the organisation of the project.
• Use information received to make improvements to communication systems.
• Prepare for meetings to meet objectives.
• Manage meetings to meet objectives.
• Complete actions following the meeting to meet objectives.

What you'll be able to do

• Identify the environmental management considerations by examining project data.
• Establish methods of work that will support sustainability by examining project data.
• Encourage a culture of environmental awareness in the workforce.
• Support sustainability in the workforce.
• Delegate duties for environmental management.
• Delegate duties for monitoring sustainable work methods.
• Assess the significance of environmental factors as they affect the project.
• Take appropriate action regarding environmental factors as they affect the project.
• Monitor project work against sustainability requirements.
• Take appropriate action to ensure progress against sustainability requirements.
• Record good practice in environmental management.
• Record good practice in sustainable methods of work.
• Make recommendations to people responsible regarding environmental management.
• Make recommendations to people responsible regarding sustainable methods of work.

What you'll be able to do

• Encourage a culture of health, safety and welfare on site.
• Identify and implement improvements to health, safety and welfare practices.
• Allocate health, safety and welfare responsibilities which comply with current legislation.
• Ensure site inductions consistently inform people of their health, safety and welfare responsibilities.
• Ensure accurate and appropriate notices and hazard warnings that conform to current legislation are maintained.
• Ensure health, safety and welfare equipment and resources are available and sufficient to meet current legislation.
• Implement systems which meet current legislation requirements to identify hazards.
• Implement systems to reduce risks and maintain the health, safety and welfare of people.
• Ensure hazards are identified and obtain information on their significance.
• Ensure the significant hazards are assessed to identify the residual risks.
• Apply the principles of prevention to reduce the risks associated with identified hazards.
• Provide information to appropriate people regarding identified hazards and associated risks.
• Monitor health, safety and welfare systems regularly for compliance with current legislation.

What you'll be able to do

• Promote the value of making improvements based on feedback and encourage the collection of feedback from relevant stakeholders.
• Ensure feedback information from relevant methods or sources is obtained, investigated, and assessed to identify areas for improvement.
• Recommend improvements based on feedback received and justify the recommendations to relevant people, explaining the rationale and potential benefits.
• Summarise changes and improvements resulting from feedback that have been agreed upon and promote them for adoption and use within the workplace.

What you'll be able to do

• Assess and evaluate project or operational data in order to identify suitable work methods.
• Obtain additional information from other sources in cases where the available project or operational data is insufficient to determine appropriate work methods.
• Identify work methods which will make the best use of resources and materials and meet project requirements and current legislation.
• Evaluate identified work methods against technical, environmental and project or operational criteria and select appropriate methods for implementation.
• Ensure method statements are accurate, clear, and concise and acceptable to all the people involved in the project or operation.
• Recommend and promote the selected work method for projects or operations, highlighting its benefits and advantages.

What you'll be able to do

• Promote the benefits of learning by giving fair, regular and useful feedback on their team's work performance.
• Work with their team to identify and prioritise learning needs.
• Identify and obtain information on a range of possible learning activities for the team.
• Discuss development needs with team members to create individual learning plans.
• Support team members in undertaking learning activities by making efforts to remove any obstacles to learning.
• Evaluate the learning activity undertaken with team members to ensure the desired outcomes have been achieved.
• Update development plans with team members to reflect completed learning and future needs.

What you'll be able to do

• Ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment.
• Ensure that the plant, equipment or machinery to be deployed complies with current legislation.
• Ensure that the plant, equipment or machinery to be deployed will be set up by competent people.
• Ensure that the plant, equipment or machinery to be deployed will be operated by competent people.
• Ensure that the plant, equipment or machinery to be deployed will be maintained by competent people.
• Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses.
• Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as changes occur.
• Identify hazards arising from the use of plant, equipment or machinery.
• Assess risks arising from the use of plant, equipment or machinery.
• Implement measures that protect people from hazards and risks arising from the use of plant, equipment or machinery.
• Implement measures that protect the environment from hazards and risks arising from the use of plant, equipment or machinery.
• Ensure that plant, equipment or machinery operations are planned appropriately.
• Ensure that plant, equipment or machinery operations are supervised.
• Ensure that plant, equipment or machinery operations are conducted in accordance with current legislation.
• Ensure the appropriate storage of plant, equipment or machinery to meet operational and statutory requirements.
• Ensure the appropriate servicing of plant, equipment or machinery to meet operational and statutory requirements.
• Ensure the appropriate maintenance of plant, equipment or machinery to meet operational and statutory requirements.
• Identify learning needs for supervisors of plant, equipment or machinery that will or could support the project or future projects or operations.
• Identify learning needs for operators of plant, equipment or machinery that will or could support the project or future projects or operations.
• Identify learning needs for users of plant, equipment or machinery that will or could support the project or future projects or operations.
• Encourage those involved or affected by plant, equipment or machinery operations to suggest improvements in safe operations.
• Ensure that plant, equipment or machinery which is no longer needed is returned.
• Ensure that plant, equipment or machinery which is no longer needed is removed.

What you'll be able to do

• Define your personal aims and objectives for undertaking development activities.
• Contact sources of support and guidance to identify recognised standards for you to manage your personal development.
• Analyse the current level of your knowledge and performance.
• Develop a profile of your development needs based on your analysis.
• Prepare a development plan for achieving identified development needs.
• Undertake development activities aimed at achieving identified development needs.
• Review and record progress and the effectiveness of the development activities undertaken.
• Measure achievement of identified development needs.
• Record evidence of knowledge and competence gained against recognised standards.
• Review the cycle of personal development aims and objectives to revise and update aims and objectives to suit changing circumstances.

What you'll be able to do

• Confirm project requirements.
• Consult with stakeholders.
• Develop and agree a handover programme.
• Check that project requirements have been met.
• Record outstanding work in order to agree and arrange a satisfactory completion.
• Carry out handover inspections and appropriate tests ensuring they are witnessed by stakeholders.
• Ensure handover inspections and appropriate tests are certificated in accordance with current legislation.
• Record stakeholder concerns during inspection.
• Agree any required actions.
• Ensure that stakeholders’ respective responsibilities are accepted and adopted.
• Assemble and hand over appropriate documentation in accordance with the project.

What you'll be able to do

• Give adequate notice to all the people who will be affected about when work will start.
• Give adequate notice to all the people who will be affected about how long it will take.
• Give adequate notice to all the people who will be affected about when it will finish.
• Confirm all dates in writing.
• Communicate and agree a programme and method with people who will be doing the work that integrates operations.
• Identify, record and obtain information requirements before work starts.
• Organise attendance for sub-contractors in accordance with project and contractual agreements.
• Plan and obtain sufficient resources of the appropriate type which will meet the project requirements and timescales.
• Organise and control the site and resources so that conditions are safe.
• Organise and control the site and resources so that the site is tidy.
• Organise and control the site and resources so that it creates a favourable image of the organisation, its products, its services and the project.
• Develop contingency plans to meet special requirements to minimise disruption to those likely to be affected by the works programme.

What you'll be able to do

• Analyse operational plans and quantities to assess what supplies of materials will be required.
• Calculate and develop a delivery schedule for supplies of materials.
• Identify opportunities to standardise supplies of materials within the workplace.
• Check the delivery schedule and liaise with users to confirm what supplies of materials are needed.
• Ensure appropriate orders are prepared based on confirmed supply requirements.
• Conduct negotiations and meetings with suppliers and users to maintain goodwill and trust.
• Ensure agreed supply requirements are met through effective communication.
• Implement systems to monitor the delivery schedule and the performance of suppliers.
• Identify supply improvements through monitoring and analysis.
• Identify problems with supply, record them accurately, and take appropriate action to resolve them.
• Identify changes likely to result in over or under supply of materials.
• Modify the delivery schedule to minimise disruption to the programme due to supply changes.

What you'll be able to do

• Confirm the work requirements of planning highway maintenance or repair activities.
• Identify and review influencing factors and guidance material about the work environment.
• Prioritise maintenance activities by assessing and accounting for all the influencing factors.
• Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
• Prepare plans or schedules of maintenance activities and negotiate and agree them with decision makers.

What you'll be able to do

• Implement regular inspections to confirm the project requirements for the maintenance or remedial activities for property, systems or services.
• Identify and review influencing factors and guidance material relating to the property, system or service to inform maintenance or remedial activities.
• Prioritise maintenance or remedial activities to take account of influencing factors whilst maintaining consistency with project requirements and organisational procedures.
• Ensure maintenance or remedial activity records of actions carried out and data collected are current, accurate, and readily accessible.
• Identify, assess, and maintain the necessary resources, including personnel, equipment, and materials, for effective maintenance or remedial activities.
• Prepare plans and schedules of maintenance or remedial activities and negotiate and agree them with decision-makers, considering factors such as cost, time, and disruption.

What you'll be able to do

• Assemble and review information used in the preparation of the project or operation plan.
• Clarify information which is not clear.
• Update information for production planning purposes.
• Identify factors for consideration.
• Record factors for consideration.
• Pass factors for consideration on to people who may be affected.
• Identify access and egress points for the site and works which are safe.
• Identify access and egress points for the site and works which are convenient.
• Identify access and egress points for the site and works which minimise disruption.
• Organise the resources required for the preparation of site or work operations.
• Give accurate details about the proposed work to the utility and emergency services.
• Make arrangements for adequate site or operational safety.
• Make arrangements for adequate site or operational welfare.
• Make arrangements for adequate site or operational environmental protection.
• Make arrangements for adequate site or operational security.
• Plan the site or area layout for operational purposes.
• Pass information about the plans to the people on the site.
• Ensure notices to people, which provide information that complies with current legislation, are placed and maintained.

What you'll be able to do

• Identify and use current legislation and official guidance to implement systems or procedures that will deliver and improve customer service, ensuring compliance and best practice.
• Prepare to deal with customers in order to give consistent and reliable service, demonstrating professionalism and empathy.
• Work with others to resolve customer problems, communicate with customers and check that they are satisfied with the actions taken, ensuring effective collaboration and customer satisfaction.
• Solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them, proactively addressing potential issues.
• Confirm that the service given meets the customer’s needs and expectations, seeking feedback and ensuring satisfaction.
• Inform the people responsible about changes to customer service systems or procedures that will reduce the chance of problems being repeated, contributing to continuous improvement.
• Share information with people responsible to maintain and improve standards of service delivery, promoting a culture of excellence.