The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Total Landed Cost Reduction
The overall cost of getting a product from its origin to its final destination, including manufacturing, freight, duties, and handling.
Target · Achieve a 3-5% year-over-year reduction across the business unit, translating to £5M+ in annual savings.Identified and implemented a new freight forwarding strategy for Asian imports, reducing average landed cost by 4% in Q2, saving £1.2M.
Cash Conversion Cycle (CCC)
How long it takes for the business to convert its investments in inventory and other resources into cash from sales.
Target · Reduce the CCC by 10-15 days annually, improving working capital by £2M-£5M.Optimised inventory holding periods and negotiated faster payment terms with key suppliers, shortening the CCC by 12 days over 12 months.
Perfect Order Percentage
The percentage of orders delivered to the customer complete, on time, damage-free, and with accurate documentation.
Target · Achieve >90% perfect order percentage across all enterprise orders within the business unit.Implemented new quality checks at distribution centres and improved carrier selection, increasing perfect order rate from 88% to 92% for Q4.
Supply Chain Resilience Score
A composite score reflecting our ability to withstand and recover from disruptions, based on diversified supplier base, lead time buffers, and risk mitigation strategies.
Target · Improve the resilience score by 15% year-over-year, reducing impact duration of major disruptions by 20%.Developed a dual-sourcing strategy for 80% of critical components, reducing single-point-of-failure risk and improving resilience score by 18%.
Strategic Alignment & Buy-in
How well the supply chain strategy is integrated with overall business objectives and how effectively you gain consensus from C-suite and cross-functional leaders.
- Supply chain strategy regularly presented and approved by the Executive Board
- supply chain considerations consistently included in new product development and market expansion plans
- positive feedback from C-suite on strategic contributions.
Talent Development & Retention
Your ability to build, mentor, and retain a high-performing supply chain leadership team and foster a culture of continuous improvement.
- High retention rates (90%+) for direct reports
- clear succession plans in place for key roles
- direct reports successfully promoted into more senior positions
- top-quartile employee engagement scores for your teams.
Proactive Risk Management
The effectiveness of identifying, assessing, and mitigating geopolitical, economic, and operational risks before they become major disruptions.
- Regular risk assessments and mitigation plans presented to the board
- instances of major disruptions avoided or minimised due to proactive measures
- positive feedback from auditors or risk committees on robust risk frameworks.