United Kingdom · Operations · Lead (8-12 years)

Regional Delivery Fleet Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandLead (8-12 years)
  • Direct reports3-8 reports
  • Reports toHead of Fleet Operations
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Fleet Operations Lead · Area Fleet Manager · Head of Regional Transport · Logistics Fleet Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

Highfield Level 3 Diploma In Driving Goods Vehicles (RQF) Highfield Qualifications · Level 3 · covers 4 of 10 standards
IMI Level 3 Diploma in Vehicle Parts Competence The Institute of the Motor Industry · Level 3 · covers 1 of 10 standards
ProQual Level 2 Certificate in Driving Rigid Goods Vehicles ProQual Awarding Body · Level 2 · covers 2 of 10 standards
IMI Level 2 Diploma in Vehicle Parts Competence The Institute of the Motor Industry · Level 2 · covers 1 of 10 standards
CIWM (WAMITAB) Level 2 Diploma for Sustainable Recycling Activities CIWM · Level 2 · covers 1 of 10 standards
Pearson Edexcel Level 2 Certificate in Driving Goods Vehicles Pearson Education Ltd · Level 2 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Manage the traffic office Highfield Level 3 Diploma In Driving Goods Vehicles (RQF)
Competency in Delivering Motor Vehicle Parts To Customers IMI Level 3 Diploma in Vehicle Parts Competence
Plan the route and timings for the collection and delivery of goods ProQual Level 2 Certificate in Driving Rigid Goods Vehicles
Control vehicle movements on recycling site CIWM (WAMITAB) Level 2 Diploma for Sustainable Recycling Activities

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Systems Fluency seeing the whole picture
Trust Fluency keeping the digital world safe
Your Plan Illustration

Built for Regional Delivery Fleet Manager

4 units that map to this job, from the qualifications that cover it.

  1. Manage the traffic office Highfield Qualifications · covers 4 of 10 standards Level 3
  2. Competency in Delivering Motor Vehicle Parts To Customers The Institute of the Motor Industry · covers 1 of 10 standards Level 3
  3. Plan the route and timings for the collection and delivery of goods ProQual Awarding Body · covers 2 of 10 standards Level 2
  4. Control vehicle movements on recycling site CIWM · covers 1 of 10 standards Level 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Regional Delivery Fleet Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Sustainability & Green Fleet Management
  • Advanced Data Storytelling & Visualisation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Regional Delivery Fleet Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A regional delivery fleet manager makes sure vehicles across a region run efficiently, safely and legally. The role covers budgets, staff and day to day decisions on how deliveries get done.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Samsara / Geotab / Verizon Connect (Fleet Management & Telematics) Advanced

Configuring custom alerts and geofences, building custom dashboards for regional performance, analysing trend data for driver coaching, and training new supervisors on the platform. You're the regional expert.

Onfleet / Routific / WiseSystems (Routing & Dispatch) Advanced

Designing and stress-testing master routes for your region, optimising for variables like time windows and vehicle capacity, and analysing route profitability to make strategic adjustments.

Fleetio / AssetWorks / In-house CMMS (Maintenance Management) Advanced

Analysing maintenance cost trends across your regional fleet, managing vendor relationships for repairs, and developing optimised PM schedules based on vehicle usage data.

Using Power Query to clean and merge data sources from various fleet systems, building interactive dashboards in Power BI or Tableau to track regional KPIs, and presenting data-driven insights to senior leadership.

MS Teams / Slack (Driver & Team Communication) Advanced

Organising communication channels by depot or function, creating automated workflows for regional updates, and using platforms for formal training delivery to your supervisors and drivers.

SAP S/4HANA (TM Module) / Oracle NetSuite (WMS) (Enterprise Systems) Intermediate

Collaborating with IT and other Operations teams to troubleshoot integration issues between fleet systems and the wider ERP, and providing user requirements for system enhancements that impact your regional operations.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Regional Budget Allocation (Operational) No authority; follows budget set by supervisor. Allocates within pre-approved departmental budget lines; escalates exceptions. Manages budget up to £50K for specific workstreams; recommends larger allocations.
Vendor Selection (Regional) No authority; uses approved vendors only. Selects from pre-approved vendor list for routine services. Recommends new regional vendors up to £10K; manages existing relationships.
Hiring & Performance Management (Direct Reports) No direct reports; provides input on peer performance. Provides informal guidance to juniors; input on performance reviews. Mentors 0-2 junior staff; input on hiring decisions for team.
Regional Route Optimisation & Scheduling Executes assigned routes; reports issues. Adjusts daily routes for exceptions; proposes minor optimisations. Designs and implements master routes for specific areas; optimises for key variables.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Regional Cost Per Mile (CPM)
The total operational cost for your regional fleet divided by total miles driven. This includes fuel, maintenance, driver wages, insurance, and depreciation.
Target · Achieve a 3-5% reduction year-on-year, or maintain below £1.20/mile.

If your regional fleet drives 500,000 miles in a month with total costs of £600,000, your CPM is £1.20. You'll need to show how you're driving that down.

Fleet Utilisation Rate
The percentage of your regional fleet's available hours or days that are actively generating revenue or in planned service. This means vehicles aren't just sitting idle.
Target · Maintain >90% utilisation for active fleet assets.

If you have 100 trucks, and 92 are on the road or in scheduled PM, that's 92% utilisation. The other 8 are costing us money.

Preventive Maintenance (PM) Compliance
The percentage of scheduled preventive maintenance events completed on time for your regional fleet. Missed PMs lead to costly breakdowns.
Target · 100% compliance with scheduled PMs.

If 15 vehicles were due for a PM in October and all 15 completed it, that's 100%. If one was missed, it's 93.3% – and a problem waiting to happen.

DOT/DVSA Audit Score & Violation Rate
Your region's overall safety and compliance rating from regulatory bodies, including any fines or critical violations.
Target · Maintain a 'Satisfactory' or 'Good' rating; zero critical violations.

A single HOS violation can trigger an audit. We're aiming for clean sheets here, not just 'good enough'.

Regional Driver Turnover Rate
The percentage of drivers who leave your regional fleet over a given period. High turnover is expensive and disruptive.
Target · Reduce or maintain turnover below 20% annually.

If you started the year with 100 drivers and 25 left, your turnover is 25%. You'll need to understand why and fix it.

Vendor Relationship Management
How effectively you manage relationships with key external suppliers for maintenance, fuel, and vehicle acquisition.
  • Regular, constructive review meetings with key vendors
  • demonstrated ability to negotiate favourable terms
  • positive feedback from Procurement and Finance teams on vendor performance and cost management.
Team Leadership & Development
The effectiveness of your leadership in motivating, coaching, and developing your direct reports (Fleet Supervisors) and, by extension, the drivers.
  • Low supervisor turnover
  • clear development plans for your team
  • demonstrable improvements in team performance metrics
  • positive feedback in 360-degree reviews
  • your team proactively solving problems rather than just escalating them.
Strategic Planning & Execution
Your ability to translate company-wide fleet strategy into concrete regional plans and then actually deliver on them.
  • Well-articulated regional fleet plans that align with overall business goals
  • successful implementation of new routing software or maintenance programmes
  • proactive identification of regional risks and opportunities
  • positive feedback from the Head of Fleet Operations.
Cross-Functional Collaboration
How well you work with other departments like Sales, Product, and Warehouse Operations to ensure smooth end-to-end delivery.
  • Regular, productive meetings with regional counterparts
  • joint problem-solving initiatives
  • positive feedback from other department heads on your responsiveness and willingness to find solutions
  • fleet issues being raised and resolved collaboratively, not in silos.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Operational Puzzles

You thrive on figuring out how to get 100 trucks to 500 locations on time, every day, despite breakdowns, traffic, and driver call-ins. It's a constant game of chess.

Successfully re-routing an entire day's deliveries after a major road closure, minimising delays and keeping customers informed, all while keeping your CPM in check.

Direct Impact on the Bottom Line

You get a real kick out of seeing your decisions directly translate into cost savings or improved efficiency. You're managing a significant P&L, and you enjoy the accountability that comes with it.

Implementing a new fuel procurement strategy that saves your region £50,000 annually, or negotiating a better maintenance contract that reduces your Cost Per Mile.

Leading and Developing a Team

You enjoy coaching your supervisors, helping them grow, and seeing your regional team perform at its best. You're a mentor, not just a manager.

Mentoring a new Fleet Supervisor who, after six months under your guidance, significantly improves their team's on-time delivery rate and reduces HOS violations.

What frustrates people
  • The 3 AM phone call about a breakdown, accident, or driver emergency.
  • Fighting with Finance for capital to replace old, costly vehicles.
  • Drivers trying to circumvent HOS rules, risking compliance.
  • Dealing with internal 'blame games' for operational delays.
  • Unpredictable fuel price spikes impacting budget.
  • Constant pressure to reduce CPM amidst rising costs.
  • Resistance from veteran drivers to new tech or coaching.
What this role does not give you
  • A predictable, routine work schedule.
  • Complete control over external market forces like fuel prices.
  • An environment free from high-stakes, urgent problem-solving.
  • A role where you don't have to challenge established ways of working or push for change.

8Who you work with

This role directly impacts our regional service delivery, operational expenditure, and regulatory standing. You're essentially running a significant cost centre that's critical to our customer promise. Your decisions on fleet utilisation, maintenance spend, and driver management directly affect our regional profitability and reputation. Get it right, and you're a hero; get it wrong, and it's a very public problem.

Inside the business
  • Head of Fleet Operations (your boss, obviously)
  • Regional Operations Directors (they'll care about your delivery performance)
  • Finance Business Partners (they'll scrutinise your budget)
  • Health & Safety Team (compliance is non-negotiable)
  • Procurement (for vehicle acquisition and parts)
  • IT/Systems Teams (for telematics and routing software)
Outside the business
  • Vehicle Manufacturers and Dealers
  • Maintenance and Repair Vendors
  • Fuel Suppliers
  • Regulatory Bodies (e.g., DVSA, local councils)
  • Insurance Providers
  • Key Customers (for service level agreements)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record of managing a fleet of at least 50 commercial vehicles for 3+ years, demonstrating consistent improvements in efficiency and compliance.
  • Demonstrable experience leading and developing a team of at least 3-5 direct reports (e.g., Fleet Supervisors), with evidence of their growth and performance improvements.
  • Solid understanding of fleet P&L management, including budgeting, cost control, and capital expenditure justification.
  • Advanced proficiency in at least one major fleet management system (e.g., Samsara, Geotab) and data analysis tools (e.g., Power BI, advanced Excel).
  • Deep, practical knowledge of UK/EU transport regulations, including HOS, tachographs, and vehicle roadworthiness.
  • A valid UK driving licence (Category B minimum, C/C+E preferred but not essential).

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Telematics & IoT Integration

Telematics systems are becoming more sophisticated, integrating with other IoT devices (e.g., cargo sensors, temperature monitors). You'll need to understand how to pull all this data together to get a truly holistic view of your regional fleet's performance and condition, moving beyond basic GPS tracking.

API Integration Fundamentals · Real-time Data Streaming & Analytics · Edge Computing in Vehicles · Predictive Modelling with Telematics Data

  • This month: Work with your IT team to understand the current data flow from your telematics system to other platforms.
  • Next quarter: Explore advanced features within your current telematics platform that you're not currently using.
  • Month 4-6: Identify one new type of sensor data (e.g., tyre pressure, cargo temperature) that could benefit your regional operations and research how to integrate it.
  • Month 7-9: Develop a business case for integrating a new IoT sensor into a pilot fleet in your region.

Quick win: Dig into your telematics platform's 'marketplace' or integrations section. You might find ready-to-use integrations that can provide immediate value without heavy IT involvement.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences and trade shows (e.g., Commercial Vehicle Show, Road Transport Expo) to stay abreast of new vehicle technology and regulatory changes.
  • Participating in online forums or professional groups for fleet managers to share best practices and troubleshoot common challenges.
  • Undertaking continuous professional development in areas like advanced data analytics, leadership, or change management.
  • Mentoring junior fleet professionals, as teaching often solidifies your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Sustainability & Green Fleet Management

Customers and regulators are increasingly demanding greener operations. We're talking about electric vehicles, alternative fuels, and optimising routes not just for speed, but for emissions. This isn't a 'nice to have' anymore; it's becoming a core business driver and a competitive advantage.

  • Electric Vehicle (EV) Fleet Transition Planning
  • Alternative Fuels & Biofuels
  • Carbon Footprint Measurement & Reporting
  • Optimised Eco-Driving Techniques

Advanced Data Storytelling & Visualisation

You're already data-fluent, but as the volume and complexity of fleet data grow (telematics, maintenance, customer feedback), simply presenting numbers isn't enough. You'll need to tell compelling stories with that data to influence senior leaders and secure investment for your regional initiatives. It's about turning data into action.

  • Dashboard Design Principles
  • Narrative Structure for Data Presentations
  • Visualisation Best Practices
  • Audience-Centric Reporting

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Total Cost of Ownership (TCO) Analysis
  • DOT/HOS Compliance & Risk Management
  • Preventive Maintenance (PM) Program Design
  • Route Optimisation & Network Design
  • Driver Scorecarding & Behavioural Coaching
  • Last-Mile Logistics Strategy

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Fleet Manager (L3) to Regional Delivery Fleet Manager (L4)

    Roughly 2-4 years as a Senior Fleet Manager, demonstrating consistent high performance and readiness for P&L ownership.

    Skills to master

    • Moving from optimising specific processes to defining regional strategy, proving P&L accountability, and leading other managers. You'll need to show you can handle the bigger picture and the tougher financial decisions.

    You're ready to move on when

    • Successfully managed a complex fleet operation (e.g., 50+ vehicles, multi-site) with demonstrable improvements in key metrics.
    • Consistently met or exceeded operational budgets and identified cost-saving opportunities.
    • Mentored and developed junior supervisors, showing clear leadership potential.
    • Proactively identified and resolved significant operational challenges without constant senior oversight.
  2. 2

    Logistics Manager (from another industry) to Regional Delivery Fleet Manager (L4)

    Around 3-5 years in a similar logistics leadership role, plus a solid 1-2 years getting up to speed on our specific fleet operations and systems.

    Skills to master

    • Translating your existing logistics leadership and P&L experience into our specific fleet context. This means quickly getting to grips with our tech stack, regulatory environment, and unique operational challenges. You'll need to prove your adaptability and learning speed.

    You're ready to move on when

    • Managed a significant logistics P&L (£1M+ annual budget) in a previous role.
    • Demonstrated strong leadership of operational teams (10+ people).
    • Proven ability to quickly learn and apply new industry-specific regulations and technologies.
    • Successfully implemented process improvements or strategic initiatives in a previous logistics role.
  3. 3

    Operations Manager (with strong transport focus) to Regional Delivery Fleet Manager (L4)

    Typically 3-5 years as an Operations Manager with a heavy emphasis on transport or distribution, followed by 1-2 years focusing purely on fleet management.

    Skills to master

    • Deepening your fleet-specific knowledge (TCO, PM programmes, HOS compliance) and shifting from general operations management to specialist fleet leadership. You'll need to show you can handle the unique complexities of vehicle assets and driver management.

    You're ready to move on when

    • Directly managed a transport or distribution function within a broader operations role.
    • Accountable for transport-related budgets and performance metrics.
    • Strong understanding of vehicle maintenance and routing principles.
    • Demonstrated ability to lead and motivate a team of drivers or transport staff.

15Where this role leads

The long view: This role puts you in charge of a significant part of a delivery operation. From here you can move into senior fleet leadership, wider operations management, or specialist technical work.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Regional Delivery Fleet Manager is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Manage the traffic office, worked against Regional Delivery Fleet Manager.

Manage the traffic office Level 3

Applied to your work in Regional Delivery Fleet Manager

The objective of this unit is to enable learners to effectively manage a traffic office. Learners will understand resource allocation and workflow management, ensuring efficient operations and adherence to organisational procedures while monitoring performance against key indicators.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Regional Delivery Fleet Manager
  • Total Cost of Ownership (TCO) Analysis
  • DOT/HOS Compliance & Risk Management
  • Preventive Maintenance (PM) Program Design
  • Route Optimisation & Network Design
  • Driver Scorecarding & Behavioural Coaching
  • Last-Mile Logistics Strategy
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Regional Delivery Fleet Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Head of Fleet Operations (L5)

    Roughly 3-5 years as a high-performing Regional Delivery Fleet Manager.

    One level up, moving from regional P&L to company-wide fleet strategy and policy.

    • Fleet lifecycle TCO modelling at an enterprise level.
    • Strategic vendor management for national contracts.
    • Overseeing large-scale technology implementations (e.g., new ERP transport modules).
    • Developing company-wide sustainability initiatives for the fleet.
  2. Regional Operations Director (L5, broader scope)

    Approximately 4-6 years as a Regional Delivery Fleet Manager, showing strong leadership and a desire for broader operational responsibility.

    One level up, shifting from specialist fleet management to general regional operations leadership.

    • Warehouse management systems (WMS) and inventory optimisation.
    • Manufacturing operations and production planning.
    • Customer service operations and experience management.
    • Sales and commercial awareness for regional market dynamics.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, managing a regional fleet is a constant battle against the clock. From unexpected breakdowns to ever-changing delivery schedules, your time is precious. The good news? AI isn't just for tech companies anymore; it's here to transform how you run your operations.

We're investing in smart tools that take the grunt work out of fleet management, freeing you up to focus on the strategic decisions that truly move the needle for your region. Imagine less time buried in spreadsheets and more time actually leading your team and optimising your network.

Dynamic Route Re-Sequencing

AI analyses real-time traffic, weather, and new pickup requests to automatically re-optimise routes mid-journey, pushing updates directly to driver devices. No more frantic calls or manual re-planning when a road closes or a new urgent delivery comes in. It just handles it.

Predictive Maintenance Alerts

AI models chew through thousands of telematics data points – engine temperature, oil pressure, vibrations – to predict component failures before they happen. This means you can schedule repairs during planned downtime, avoiding costly, unplanned breakdowns and keeping your fleet running.

Fuel Price & Procurement Analysis

AI tools analyse market futures, historical pricing, and your regional route data to recommend the most cost-effective locations and times for refuelling across your entire network. It can even help inform strategic fuel hedging, saving your P&L a significant chunk of change.

Automated Driver Coaching

AI generates personalised, weekly performance summaries for each driver, highlighting specific events (e.g., 'You had 3 harsh braking events on Tuesday on the M1') and providing targeted safety tips or efficiency coaching via text or an app. This saves you hours of manual data pulling and report writing, letting you focus on the human side of coaching.

Common questions

Common questions

How do you become a Regional Delivery Fleet Manager?

Common routes in include Senior Fleet Manager to Regional Delivery Fleet Manager (Roughly 2-4 years as a Senior Fleet Manager, demonstrating consistent high performance and readiness for P&L ownership.), Logistics Manager (from another industry) to Regional Delivery Fleet Manager (Around 3-5 years in a similar logistics leadership role, plus a solid 1-2 years getting up to speed on our specific fleet operations and systems.) and Operations Manager (with strong transport focus) to Regional Delivery Fleet Manager (Typically 3-5 years as an Operations Manager with a heavy emphasis on transport or distribution, followed by 1-2 years focusing purely on fleet management.). Times vary with prior experience.

Where can a Regional Delivery Fleet Manager progress to?

This role can lead on to Head of Fleet Operations (Roughly 3-5 years as a high-performing Regional Delivery Fleet Manager.) and Regional Operations Director (Approximately 4-6 years as a Regional Delivery Fleet Manager, showing strong leadership and a desire for broader operational responsibility.), depending on the skills you build.

What new skills matter most for a Regional Delivery Fleet Manager?

Increasingly, Sustainability & Green Fleet Management and Advanced Data Storytelling & Visualisation. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in operations

Stay in the field you know and move sideways rather than up.

If you leave this industry

Skills built in this role include budget management, team leadership, complex logistics and regulatory compliance. These carry across into broader supply chain roles, operations leadership at other logistics providers, or senior management in manufacturing or distribution.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Regional Delivery Fleet Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.