The Institute of the Motor Industry · RQF Level 2
IMI Level 2 Diploma in Vehicle Parts Competence
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits66
- Guided learning366 hours
- Units in this qualification24
Awarded by The Institute of the Motor Industry · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The IMI Level 2 Diploma in Vehicle Parts Competence is an occupational qualification suited to those working in the transportation sector. It focuses on developing competence in processing orders, communicating information electronically, and adhering to health, safety and security procedures.
These are the units The Institute of the Motor Industry registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Competency in Processing Orders for Non-Stock Motor Vehicle PartsReal unit · The Institute of the Motor Industry
This unit covers the skills required to process orders for non-stock motor vehicle parts, including agreeing orders with customers, placing orders accurately, monitoring order progress, and maintaining related records to ensure effective order management.
What you'll be able to do
- Agree orders for non-stock motor vehicle parts with the customer, confirming their requirements and providing accurate information on availability and pricing.
- Place orders for non-stock motor vehicle parts accurately and efficiently on behalf of the customer, ensuring all necessary details are included.
- Monitor the progress of orders for non-stock motor vehicle parts proactively, keeping the customer informed of any updates or delays.
- Maintain accurate and up-to-date records relating to orders for non-stock motor vehicle parts, ensuring traceability and accountability.
Competency in Communicating Information Electronically Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
This unit develops learners' ability to communicate electronically within a vehicle parts environment, focusing on sending, receiving, checking, and saving electronic messages accurately and professionally while adhering to organisational procedures.
What you'll be able to do
- Send electronic messages accurately and professionally on behalf of customers, ensuring all relevant information is included.
- Use available checking facilities effectively when sending electronic messages, minimising the risk of errors or omissions.
- Save electronic messages securely on an IT system, following established procedures for data storage and retrieval.
- Receive electronic messages promptly and efficiently, responding appropriately to customer enquiries and requests.
- Access information from a remote system accurately and efficiently on behalf of a customer, providing them with the information they require.
Competency in Delivering Motor Vehicle Parts To CustomersReal unit · The Institute of the Motor Industry
It teaches you to prepare for and carry out the delivery of motor vehicle parts, including vehicle loading, adherence to delivery schedules, customer interaction, and management of delivery records and reports.
What you'll be able to do
- Prepare for the delivery of motor vehicle parts, ensuring all necessary documentation and equipment are ready.
- Load a motor vehicle parts delivery vehicle safely and efficiently, securing the parts to prevent damage during transit.
- Deliver motor vehicle parts to customers, adhering to agreed schedules and handling parts with care.
- Deal with records and reports following the delivery of motor vehicle parts, maintaining accurate documentation and reporting any discrepancies.
Competency in Entering and Finding Data Using Information Technology Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll develop the ability to enter, check, save, and retrieve data accurately using IT systems within a vehicle parts environment. The unit emphasises meeting customer needs through efficient data handling and adherence to organisational procedures.
What you'll be able to do
- Enter data accurately and efficiently into the IT system, following organisational procedures.
- Use available checking facilities effectively when entering data to minimise errors and ensure data integrity.
- Save data securely on the IT system, adhering to data protection and organisational guidelines.
- Find data quickly and accurately on the IT system using appropriate search functions and filters.
- Meet customer needs effectively when entering and finding data, providing a professional and helpful service.
Competency in Giving a Positive Impression to Vehicle Parts CustomersReal unit · The Institute of the Motor Industry
This unit develops learners' competency in establishing rapport with vehicle parts customers, responding appropriately to queries and concerns, and providing accurate information through effective communication and interpersonal skills.
What you'll be able to do
- Establish a good rapport with vehicle parts customers, demonstrating effective communication and interpersonal skills.
- Respond appropriately to vehicle parts’ customers, addressing their queries and concerns in a professional and helpful manner.
- Provide vehicle parts customers with the information they need, ensuring accuracy and clarity in all communications.
Competency in Health, Safety and Good Housekeeping in the Automotive EnvironmentReal unit · The Institute of the Motor Industry
It teaches you to apply health and safety practices within the automotive environment. You'll use appropriate personal and vehicle protection, carry out housekeeping tasks, recognise hazards, and conduct themselves safely at work.
What you'll be able to do
- Use correct personal and vehicle protection within the automotive environment, adhering to safety regulations and guidelines.
- Carry out effective housekeeping practices in the automotive environment, maintaining a clean and organised workspace.
- Recognise and deal with dangers in order to work safely within the automotive workplace, identifying and mitigating potential hazards.
- Conduct themselves responsibly in the automotive environment, demonstrating professionalism and adherence to safety protocols.
Competency in Identifying and Reporting Security Risks within a Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll develop competency in following security procedures, identifying and managing security risks, and reporting incidents within a vehicle parts environment. This unit emphasises maintaining a safe and secure workplace through effective risk management.
What you'll be able to do
- Follow established security procedures consistently within a vehicle parts environment to maintain a safe and secure working environment.
- Identify potential security risks and vulnerabilities promptly when they occur within a vehicle parts environment.
- Deal with security risks and incidents effectively, taking appropriate action to minimise potential harm or loss.
- Complete accurate and comprehensive reports of security incidents, documenting all relevant details and actions taken.
Competency in Processing Payment Transactions Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll learn to calculate prices, apply discounts and special offers, process payments securely using various methods, and provide appropriate customer service during payment transactions within a vehicle parts environment.
What you'll be able to do
- Calculate prices accurately for motor vehicle parts, taking into account any discounts, promotions, or special offers
- Process payments for motor vehicle parts efficiently and securely, using appropriate payment methods and adhering to organisational procedures
- Provide an appropriate level of customer service when processing payments, addressing any queries or concerns in a professional and courteous manner
Competency in Processing Returned Goods And Materials In A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll develop competency in managing returned goods and materials, including assisting customers with returns, providing replacements, processing refunds, and handling returned items according to organisational policies and procedures.
What you'll be able to do
- Assist customers who wish to return goods and materials, providing a professional and efficient service.
- Provide customers with replacement goods and materials, ensuring they meet the customer's requirements and are of satisfactory quality.
- Ensure customers receive refunds, processing them accurately and in a timely manner.
- Deal with returned goods and materials, following organisational procedures for inspection, storage, and disposal.
Competency in Receiving and Storing Motor Vehicle PartsReal unit · The Institute of the Motor Industry
You'll develop the skills to prepare for, receive, and store motor vehicle parts in accordance with workplace procedures, including verifying deliveries, correct stock rotation, use of personal protective equipment, and accurate record maintenance.
What you'll be able to do
- Prepare to receive and store motor vehicle parts in accordance with workplace procedures.
- Receive motor vehicle parts, checking them against delivery documentation.
- Store motor vehicle parts after receiving them, ensuring correct location and stock rotation.
- Maintain accurate records relating to the receipt and storage of motor vehicle parts, updating systems as required.
Competency in Selecting and Issuing Motor Vehicle PartsReal unit · The Institute of the Motor Industry
This unit develops learners' competency in identifying, locating, reporting on stock levels, and issuing motor vehicle parts accurately to meet customer requirements while following organisational procedures.
What you'll be able to do
- Identify motor vehicle parts accurately to meet specific customer requirements.
- Locate motor vehicle parts efficiently using appropriate systems and resources to fulfil customer orders.
- Report accurately on stock levels, including discrepancies, and the condition of motor vehicle parts, adhering to organisational procedures.
- Issue motor vehicle parts to customers correctly, following established procedures and ensuring accurate documentation.
Competency in Supporting Job Roles in the Automotive Work EnvironmentReal unit · The Institute of the Motor Industry
This unit covers working effectively within the organisational structure of the automotive work environment. You'll learn to obtain and use information relevant to their job role and communicate effectively with colleagues and customers.
What you'll be able to do
- Work effectively within the organisational structure of the automotive work environment
- Obtain and use information in order to support their job role within the automotive work environment
- Communicate with and support colleagues effectively within the automotive work environment
- Develop and maintain good working relationships in the automotive work environment
Knowledge of Communicating Information Electronically Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
This unit provides knowledge of legislation, organisational policies, and procedures for electronic communication within a vehicle parts environment, enabling learners to send and manage electronic messages in compliance with relevant standards.
What you'll be able to do
- Know relevant aspects of legislation, regulations, codes of practice and guidelines relating to electronic communication within a vehicle parts environment
- Understand how to comply with organisational policies and procedures relating to messaging and information systems within a vehicle parts environment
- Understand how to send electronic messages on behalf of customers within a vehicle parts environment
- Understand how to use available checking facilities when communicating electronically within a vehicle parts environment
- Understand how to receive electronic messages on behalf of customers within a vehicle parts environment
- Understand how to access information from a remote system on behalf of a customer within a vehicle parts environment
Knowledge of Delivering Motor Vehicle Parts To CustomersReal unit · The Institute of the Motor Industry
This unit provides knowledge of legal, regulatory, and organisational requirements for delivering motor vehicle parts, including safe loading practices, transportation regulations, and documentation to ensure secure and compliant delivery.
What you'll be able to do
- Know legal and regulatory requirements relating to the delivery of motor vehicle parts, including health and safety and transportation regulations.
- Understand organisational requirements relating to the delivery of motor vehicle parts, including delivery schedules, documentation and customer service procedures.
- Load motor vehicle parts for transport, ensuring they are secure and protected from damage.
- Understand the principles to observe when loading motor vehicle parts for delivery, including weight distribution and load security.
- Plan routes for the delivery of motor vehicle parts, taking into account traffic conditions, delivery schedules and customer requirements.
Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
This unit covers legislation, regulations, organisational policies, and procedures related to data entry and retrieval using information technology within a vehicle parts environment, emphasising data protection and information security.
What you'll be able to do
- Know relevant aspects of legislation, regulations, codes of practice and guidelines relating to data protection and information security.
- Understand how to comply with organisational policies and procedures relating to the entry and retrieval of data, ensuring data integrity and confidentiality.
- Understand how to enter data into an IT system accurately and efficiently, following established protocols.
- Understand how to use available checking and help facilities within the IT system to ensure data accuracy and resolve any issues.
- Understand how to find information on an IT system using appropriate search techniques and filters.
- Understand how to meet customer needs when entering and finding data on an IT system, providing excellent customer service.
Knowledge of Giving a Positive Impression to Vehicle Parts CustomersReal unit · The Institute of the Motor Industry
You'll gain knowledge of legal requirements, regulations, codes of practice, and organisational policies relevant to vehicle parts customer service, enabling them to interact professionally and provide a positive impression to customers.
What you'll be able to do
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service, including data protection and consumer rights.
- Understand the organisational context for working with vehicle parts customers, including company policies, procedures and objectives.
- Understand how to interact with vehicle parts’ customers in a professional and effective manner, demonstrating excellent communication and interpersonal skills.
Knowledge of Health, Safety and Good Housekeeping in the Automotive EnvironmentReal unit · The Institute of the Motor Industry
This unit provides learners with knowledge of health, safety, and good housekeeping practices in the automotive environment, covering the use of personal and vehicle protective equipment, hazard identification, and effective waste disposal methods.
What you'll be able to do
- Understand the correct personal and vehicle protective equipment to be used within the automotive environment, and the reasons for their use.
- Understand effective housekeeping practices in the automotive environment, including waste disposal, cleaning procedures, and organisation of the workspace.
- Understand key health and safety requirements relevant to the automotive environment, including COSHH regulations, manual handling procedures, and fire safety.
- Understand about hazards and potential risks relevant to the automotive environment, including electrical hazards, chemical hazards, and mechanical hazards.
- Understand personal responsibilities for maintaining a safe and healthy working environment, and the importance of reporting hazards and incidents.
Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll understand legal requirements, company security policies, and potential security risks within a vehicle parts environment, enabling them to identify and report security issues effectively.
What you'll be able to do
- Understand the legal requirements and regulations that cover security in the workplace, including relevant legislation and industry standards.
- Understand own company policy in regard to security, including procedures for reporting incidents and maintaining a secure environment.
- Know the types of security risks that may occur in a vehicle parts environment, including theft, vandalism, and unauthorised access.
Knowledge of Processing Orders for Non-Stock Motor Vehicle PartsReal unit · The Institute of the Motor Industry
You'll gain knowledge of organisational systems, procurement processes, supplier relationships, and authorisation protocols involved in ordering non-stock motor vehicle parts, enabling effective order management within an organisation.
What you'll be able to do
- Understand organisational systems and procedures relevant to ordering non-stock motor vehicle parts, including procurement processes, supplier relationships, and authorisation protocols.
- Place orders accurately and efficiently for non-stock vehicle parts, using appropriate ordering systems and documentation.
- Work effectively with customers when placing orders for non-stock motor vehicle parts, providing clear information, managing expectations, and addressing queries.
- Progress chase orders for non-stock motor vehicle parts, monitoring order status, communicating with suppliers, and updating customers on delivery timelines.
- Keep accurate and up-to-date records relating to orders for non-stock motor vehicle parts, maintaining documentation and updating relevant systems.
Knowledge of Processing Payment Transactions Within A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll understand the legal, regulatory, and organisational requirements for processing payment transactions in a vehicle parts environment, including data protection, security procedures, fraud prevention, and customer interaction protocols.
What you'll be able to do
- Know legal and regulatory requirements relating to the processing of payment transactions, including data protection and financial regulations.
- Understand organisational requirements relating to the processing of payment transactions, including payment methods, security procedures and reconciliation processes.
- Understand how to deal with customers when processing payments, providing excellent customer service and resolving any issues or queries.
- Calculate prices for motor vehicle parts, including discounts, taxes and delivery charges.
- Process payments for motor vehicle parts using various payment methods, such as cash, credit cards and electronic transfers.
Knowledge of Processing Returned Goods And Materials In A Vehicle Parts EnvironmentReal unit · The Institute of the Motor Industry
You'll gain knowledge and skills to manage returned goods and materials in a vehicle parts environment, including legal requirements, organisational procedures for returns, replacements, refunds, and disposal of returned items.
What you'll be able to do
- Understand the legal and regulatory requirements relating to the return of goods and materials within a vehicle parts environment.
- Understand how to process returns of goods and materials in accordance with organisational procedures.
- Understand how to process replacements for goods and materials, adhering to company policies and customer service standards.
- Understand how to process refunds for goods and materials, ensuring compliance with legal and organisational requirements.
Knowledge of Receiving and Storing Motor Vehicle PartsReal unit · The Institute of the Motor Industry
You'll gain a comprehensive understanding of legal requirements, organisational systems, and correct procedures for receiving and storing motor vehicle parts, ensuring compliance and proper stock management.
What you'll be able to do
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts within a vehicle parts operation
- Understand organisational systems relevant to receiving and storing motor vehicle parts within a vehicle parts operation
- Understand the importance of receiving and storing vehicle parts correctly within a vehicle parts operation
- Store motor vehicle parts correctly after receiving them within a vehicle parts operation
Knowledge of Selecting and Issuing Motor Vehicle PartsReal unit · The Institute of the Motor Industry
You'll develop knowledge of legal requirements, regulations, terminology, systems, and procedures related to handling and issuing motor vehicle parts, including vehicle systems and part identification to ensure accurate selection and issuing.
What you'll be able to do
- Understand the legal requirements and regulations that cover the handling and issuing of motor vehicle parts, ensuring compliance with health and safety standards.
- Understand terminology, systems, and procedures relating to motor vehicle parts, including stock control, ordering, and identification processes.
- Know vehicle systems and the location of parts within motor vehicle systems, enabling accurate identification and selection of components.
- Identify motor vehicle parts to match customer requirements, using catalogues, databases, and other resources effectively.
- Handle motor vehicle parts safely and efficiently, minimising the risk of damage or injury.
Knowledge of Support for Job Roles in the Automotive Work EnvironmentReal unit · The Institute of the Motor Industry
This unit provides an understanding of key organisational structures, functions, and roles within the automotive work environment, emphasising the importance of obtaining, interpreting, and using information to support job roles effectively.
What you'll be able to do
- Explain key organisational structures within the automotive work environment.
- Explain key functions within the automotive work environment.
- Explain key roles within the automotive work environment.
- Explain the importance of obtaining information to support their job role within the automotive work environment.
- Explain the importance of interpreting information to support their job role within the automotive work environment.
- Explain the importance of using information to support their job role within the automotive work environment.
- Explain the importance of different types of communication within the automotive work environment.
- Explain communication requirements when carrying out vehicle repairs in the automotive work environment.
- Explain how to develop good working relationships with colleagues in the automotive workplace.
- Explain how to develop good working relationships with customers in the automotive workplace.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Competency in Processing Orders for Non-Stock Motor Vehicle PartsCompetency in Communicating Information Electronically Within A Vehicle Parts EnvironmentCompetency in Delivering Motor Vehicle Parts To CustomersCompetency in Entering and Finding Data Using Information Technology Within A Vehicle Parts EnvironmentCompetency in Giving a Positive Impression to Vehicle Parts CustomersCompetency in Health, Safety and Good Housekeeping in the Automotive EnvironmentCompetency in Identifying and Reporting Security Risks within a Vehicle Parts EnvironmentCompetency in Processing Payment Transactions Within A Vehicle Parts Environment
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
IMI Level 2 Diploma in Vehicle Parts Competence
- Communicate information electronically within a vehicle parts environment
- Correctly select and issue motor vehicle parts
- Deliver motor vehicle parts to customers
- Enter and find data using information technology within a vehicle parts environment
- Follow procedures and identify and report security risks within a vehicle parts environment
- Follow procedures and identity and report security risks within a vehicle parts environment
- Give Vehicle Parts Operations Customers a Positive Impression of Yourself and Your Organisation
- Process Returned Goods and Materials in a Vehicle Parts Environment
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Communicate information electronically within a vehicle parts environmentCommunicate information electronically within a vehicle parts environmentCorrectly select and issue motor vehicle partsDeliver motor vehicle parts to customersDeliver motor vehicle parts to customersEnter and find data using information technology within a vehicle parts environmentEnter and find data using information technology within a vehicle parts environmentFollow procedures and identify and report security risks within a vehicle parts environmentFollow procedures and identity and report security risks within a vehicle parts environmentGive Vehicle Parts Operations Customers a Positive Impression of Yourself and Your OrganisationGive vehicle parts operations customers a positive impression of yourself and your organisationProcess Returned Goods and Materials in a Vehicle Parts EnvironmentProcess payment transactions within a vehicle parts environmentProcess payment transactions within a vehicle parts environmentProcess returned goods and materials in a vehicle parts environmentSelect and issue motor vehicle partsWorking with computers
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your own work
This unit covers the skills required to process orders for non-stock motor vehicle parts, including agreeing orders with customers, placing orders accurately, monitoring order progress, and maintaining related records to ensure effective order management.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IMI Level 2 Diploma in Vehicle Parts Competence
24 units in this credential, in the order it lists them, awarded by The Institute of the Motor Industry.
- Competency in Processing Orders for Non-Stock Motor Vehicle Parts
- Competency in Communicating Information Electronically Within A Vehicle Parts Environment
- Competency in Delivering Motor Vehicle Parts To Customers
- Competency in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
- Competency in Giving a Positive Impression to Vehicle Parts Customers
- Competency in Health, Safety and Good Housekeeping in the Automotive Environment
and 18 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.