The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Data Entry Accuracy
How accurately you input data into our systems, like order details, inventory counts, or shipping information.
Target · >99.5% accuracy rate If you process 200 orders in a week, we'd expect no more than one error. Catching that decimal point in the wrong place before it messes up a £10K order is exactly what we mean.
On-Time Task Completion
Ensuring routine tasks, like generating daily reports or processing specific batches of orders, are finished by their deadlines.
Target · 98% of assigned tasks completed by deadline If you have 50 tasks assigned in a week, you should complete 49 of them on time. Missing a deadline for a critical daily stock report can cause real issues for the warehouse team.
Documentation Adherence
How well you follow established procedures and templates when creating or updating operational documents.
Target · 100% adherence to documentation standards (e.g., using correct templates, following naming conventions) When you update a process guide, it should use the official template, be clearly written, and follow all our formatting rules. Messy documentation just confuses everyone later on.
Issue Identification & Escalation
How quickly you spot potential problems (e.g., a discrepancy in stock, a delayed shipment) and bring them to your manager's attention.
Target · All critical issues identified and escalated within 1 hour of discovery You notice a supplier delivery is 2 days late according to the system. Instead of waiting, you flag it to your manager immediately, allowing them to chase it up before it impacts production.
Learning Agility
How quickly you pick up new systems, processes, and respond to feedback. It's about showing you're keen to learn and improve.
- You'll ask thoughtful questions, demonstrate understanding of new instructions quickly, and apply feedback to future tasks. You'll proactively seek out knowledge, perhaps by reading internal guides or asking colleagues for tips. Your manager won't have to explain the same thing three times.
Proactive Communication
Keeping your manager and team updated on your progress, any roadblocks you hit, or important information you uncover, even before they ask.
- You'll send brief, clear updates on task status, flag potential delays early, and let others know if you've found a better way to do something. You won't wait until Friday afternoon to mention a problem you hit on Monday.
Attention to Detail
Your ability to spot small errors, inconsistencies, or missing information in data and documents.
- You'll consistently catch typos, incorrect figures, or missing fields in reports and data entries. You're the person who notices the postcode is wrong on a delivery note, preventing a wasted journey and a frustrated customer.
Team Collaboration & Support
Your willingness to help out colleagues, share workload when appropriate, and contribute positively to the team environment.
- You'll offer to help a colleague if you finish your tasks early, respond promptly to internal requests, and contribute to team discussions. You're seen as someone who's helpful and reliable, not just focused on their own work.
