UK

United Kingdom · Operations · Lead (8-12 years)

Lead Quality Improvement Director

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandLead (8-12 years)
  • Direct reports3-8 reports
  • Reports toQuality Improvement Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Lead QI Engineer · Quality Programme Manager · Senior Process Improvement Lead · Operations Excellence Lead

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 4 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 4 of 10 standards
EAL Level 4 NVQ Extended Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 4 of 10 standards
ETCAL Level 4 NVQ Diploma in Business Improvement Techniques ETC Awards Limited · Level 4 · covers 3 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
ETCAL Level 3 NVQ Diploma in Engineering Technical Support ETC Awards Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Leading the application of basic statistical analysis EAL Level 4 NVQ Diploma in Engineering Manufacture
Leading the application of Six Sigma methodology to a project EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence)
Leading the application of Six Sigma metrics to a project ETCAL Level 4 NVQ Diploma in Business Improvement Techniques
Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Implementing Quality Control Systems and Procedures in an Engineering Environment ETCAL Level 3 NVQ Diploma in Engineering Technical Support

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Automation Fluency building AI into how work runs
Frontier Fluency the next wave, beyond mainstream AI
Foresight Fluency seeing round the corner
Your Plan Illustration

Built for Lead Quality Improvement Director

5 units that map to this job, from the qualifications that cover it.

  1. Leading the application of basic statistical analysis Excellence, Achievement & Learning Limited · covers 4 of 10 standards Level 4
  2. Leading the application of Six Sigma methodology to a project Excellence, Achievement & Learning Limited · covers 4 of 10 standards Level 4
  3. Leading the application of Six Sigma metrics to a project ETC Awards Limited · covers 3 of 10 standards Level 4
  4. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  5. Implementing Quality Control Systems and Procedures in an Engineering Environment ETC Awards Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Lead Quality Improvement Director?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Digital Twin & Process Simulation
  • Advanced AI for Anomaly Detection & Predictive Maintenance
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Lead Quality Improvement Director plan as you set up, starting with the free Growth Mindset module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job involves solving major quality problems across operations, designing solutions and leading teams to put them into practice.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Minitab/JMP Expert

Independently conducting advanced statistical analysis (SPC, DOE, Gage R&R, Regression) and interpreting results to guide critical operational decisions and validate solutions.

Power BI/Tableau Advanced

Designing, building, and maintaining interactive dashboards for departmental KPIs, control charts, project status, and presenting complex data insights to leadership.

SQL (PostgreSQL/MS SQL Server) Advanced

Writing complex queries to pull and join data directly from operational databases (ERP, WMS, MES) for deeper analysis, often when standard reports aren't enough.

Microsoft Excel/Google Sheets Expert

For ad-hoc analysis, quick data manipulation, and building robust models when dedicated tools are overkill or unavailable. You're a wizard with advanced formulas and macros.

Lucidchart/Microsoft Visio Advanced

Creating and refining detailed process flows ('as-is' and 'to-be' mapping) for complex operational programmes, ensuring clarity and standardisation.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Project Scope & Objectives Proposes initial scope for individual tasks, reviewed by supervisor. Defines scope and objectives for small, single-department projects, with manager review. Defines scope, objectives, and success metrics for complex, multi-functional programmes, consulting with Operations leadership and gaining formal approval.
Methodology & Tools Selection Uses prescribed methods and tools, with supervisor guidance. Selects appropriate Lean/Six Sigma tools for routine problems, with manager consultation for novel issues. Architects the overall improvement methodology for major programmes, selecting and customising tools (e.g., specific statistical techniques, software) based on programme needs, with autonomy.
Team Resource Allocation No authority; assigned tasks by supervisor. Manages own time and prioritises tasks within a project. Allocates work to direct reports, manages their priorities, and makes hiring recommendations for team growth within budget. Manages programme budget up to £250,000.
Process Change Implementation Executes defined process changes under close supervision. Implements approved process changes for routine operations, monitors for issues. Designs, plans, and oversees the implementation of significant, cross-functional process changes, including change management strategies and training, with full authority within programme scope.
Supplier Quality Management Collects data on supplier defects. Communicates non-conformances to suppliers, follows up on corrective actions. Leads strategic supplier quality improvement initiatives, including supplier audits, capability assessments, and negotiating quality agreements, influencing procurement decisions.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Project Defect Reduction (PPM)
Reducing the number of defects per million units produced or processes executed for projects you lead.
Target · Lead projects that achieve a >25% reduction in PPM for the target process, or a significant reduction in specific defect types.

Your programme for 'Product Line A' saw defect rates drop from 1,500 PPM to 1,050 PPM within six months, directly saving £150,000 in rework costs.

Cost of Poor Quality (COPQ) Reduction
The direct financial savings achieved by reducing scrap, rework, warranty claims, and customer complaints through your improvement programmes.
Target · Deliver an average of at least £250,000 in annualised COPQ savings across all projects you lead or oversee.

Your supplier quality programme reduced incoming material defects, cutting scrap costs by £75,000 and avoiding £100,000 in potential warranty claims over the year.

Process Capability Index (Cpk/Ppk)
Improving the statistical capability of critical operational processes to consistently meet customer specifications.
Target · Increase the Cpk of at least three critical processes to >1.33 within a 12-month period.

You improved the Cpk of our packaging line's fill weight from 1.05 to 1.40, virtually eliminating under-fill complaints.

Project ROI (Return on Investment)
The financial return on the resources (time, money) invested in your quality improvement projects.
Target · Achieve an average 3:1 ROI on all managed projects within 18 months of project initiation.

A project to automate a manual inspection process cost £50,000 but saved £180,000 in labour and defect detection costs, resulting in a 3.6:1 ROI.

Programme Delivery & Adherence
Successfully delivering complex quality improvement programmes on time and within budget.
Target · Achieve >90% on-time and on-budget delivery for all assigned quality programmes.

You successfully launched the new QMS module across three sites, hitting all key milestones and staying within the allocated £150,000 budget.

Cross-Functional Influence & Collaboration
Your ability to get different teams (Production, Engineering, Supply Chain) to work together effectively on quality initiatives, even when you don't directly manage them.
  • You'll be regularly invited to strategic planning meetings by other departments. Managers will proactively seek your advice on process changes. You'll see high engagement and buy-in for your projects, with teams actively contributing to solutions rather than just following instructions. People will actually want to work on your projects.
Team Development & Mentorship
How effectively you develop and mentor your direct reports, building their skills and confidence in quality improvement methodologies.
  • Your team members will consistently meet their personal development goals. They'll be taking on more complex tasks independently, and you'll see them leading smaller initiatives with confidence. Feedback from your team will highlight your coaching and support, and you'll have a low attrition rate within your direct reports.
Proactive Problem Anticipation
Identifying potential quality risks and issues *before* they become major problems, implementing preventative measures.
  • You'll regularly present risk assessments and mitigation plans to Operations leadership. Fewer 'surprise' quality issues will emerge from areas under your purview. You'll be praised for spotting trends in data that others missed, leading to early interventions that prevent costly failures. You're not just fixing fires
  • you're stopping them from starting.
Systemic Solution Design
Developing robust, sustainable solutions that address the root cause of problems, rather than just patching symptoms.
  • Your implemented solutions won't require constant re-work or re-visiting. The problems you solve will stay solved. You'll be recognised for designing processes with Poka-Yoke (mistake-proofing) principles, making it hard for errors to occur in the first place. You're building systems, not just fixing individual broken parts.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Operational Puzzles

You'll spend your days dissecting messy data, mapping convoluted processes, and facilitating brainstorming sessions to uncover the real reasons behind our biggest quality issues. It's like being a detective, but for manufacturing.

Spending a week deep-diving into why a specific product line has a higher defect rate, finding the obscure root cause, and then designing a robust solution that actually works.

Seeing Tangible, Lasting Impact

You're driven by seeing your hard work translate into real-world improvements: fewer defects, smoother processes, happier operators, and significant cost savings. You want to build things that endure.

Implementing a new process control that reduces scrap by £50,000 a month, and seeing that reduction sustained for years, not just weeks.

Building and Mentoring a Team

You'll get a kick out of coaching your team, helping them grow their skills in Lean Six Sigma, data analysis, and problem-solving. You're building the next generation of QI experts.

Guiding a junior analyst through their first complex root cause analysis, seeing them present their findings confidently, and knowing you helped them get there.

What frustrates people
  • The Data is a Lie: Spending 60% of your time cleaning and validating data from three different systems (that don't talk to each other) before you can even begin your analysis.
  • The 'Not-Invented-Here' Syndrome: Battling operational managers who resist any improvement idea they didn't come up with themselves, even if it's backed by rock-solid data.
  • Death by a Thousand Meetings: Being pulled into endless status update meetings that prevent you from doing the actual work of improvement, or that could have been an email.
  • Proving the 'Soft' ROI: Knowing a project improved morale and reduced operator frustration, but being unable to quantify it in a way that satisfies the CFO's demand for hard-dollar savings.
  • Being the 'Process Police': You want to be a coach and a partner, but you often get cast as the bureaucratic enforcer of rules nobody wants to follow.
What this role does not give you
  • A quiet, predictable, heads-down analytical role with minimal human interaction.
  • A position where you're handed perfectly clean, ready-to-analyse datasets every day.
  • A guarantee that every single project you initiate will be fully implemented and deliver its full theoretical benefit.
  • A role where you have direct line management authority over all the operational teams whose processes you're trying to change.

8Who you work with

Your work directly impacts our operational efficiency, product reliability, and ultimately, our customer satisfaction and brand reputation. You're reducing waste, improving throughput, and making sure we meet our quality promises. Get it right, and you'll save us millions in rework, warranty claims, and lost business.

Inside the business
  • Operations Leadership Team (VP, Directors)
  • Production Managers and Supervisors (on the shop floor)
  • Engineering and R&D teams (for product and process design)
  • Supply Chain and Procurement (for supplier quality)
  • Finance (for tracking COPQ and project ROI)
  • Health & Safety (for quality-related safety improvements)
Outside the business
  • Key suppliers and vendors (for incoming material quality)
  • External auditors (for ISO 9001 and other certifications)
  • Customers (for understanding their quality expectations and feedback)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record (8-12 years) of leading complex, multi-functional quality improvement programmes in an Operations environment, delivering measurable results.
  • Demonstrable experience managing and mentoring a small team of QI professionals, fostering their development and ensuring high-quality output.
  • A certified Lean Six Sigma Black Belt (or equivalent demonstrable expertise and project leadership).
  • Extensive experience with advanced statistical analysis tools (Minitab/JMP) and data visualisation platforms (Power BI/Tableau).
  • Strong experience with Quality Management Systems (QMS) implementation and maintenance, including ISO 9001.

10What to practise next

Where the job is going, and what to do about it starting this week.

Enterprise Process Architecture (iGrafx/ARIS)

As our organisation grows, managing processes at an enterprise level becomes crucial. You'll need to move beyond individual process maps to designing and governing a coherent, interconnected process landscape.

Business Process Management (BPM) frameworks. · Process modelling notation (BPMN 2.0). · Process hierarchy and decomposition. · Process simulation and optimisation within an ente · Linking processes to strategic objectives and perf

  • This quarter: Research enterprise BPM platforms and their capabilities.
  • Next quarter: Take an online course on BPMN 2.0 and enterprise process modelling.
  • Month 6: Lead a small initiative to standardise process documentation across two related departments.
  • Month 9: Work with IT to evaluate potential enterprise BPM software for future implementation.

Quick win: Start thinking about how your current project-level process maps could fit into a larger, organisational framework. Identify areas where process definitions conflict across departments.

Advanced Data Governance & Quality (Collibra/ServiceNow GRC)

With more data being generated and used for critical decisions, ensuring its quality, integrity, and compliance becomes paramount. You'll be instrumental in defining the rules and systems that govern our data.

Data quality dimensions (accuracy, completeness, c · Data lineage and traceability. · Data stewardship and ownership models. · Regulatory requirements for data (e.g., GDPR, indu · Implementing data quality rules and monitoring.

  • This quarter: Familiarise yourself with our current data governance policies and procedures.
  • Next quarter: Research leading data governance platforms and their features.
  • Month 6: Lead a small project to improve data quality for a critical operational dataset (e.g., defect codes).
  • Month 9: Collaborate with the Data team to define clear data ownership and stewardship roles for operational data.

Quick win: Identify a critical data input for one of your current projects that frequently causes issues. Work with the data owners to improve its quality and consistency.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and workshops on operational excellence, Lean manufacturing, and quality management.
  • Actively participate in professional networks and forums (e.g., LinkedIn groups, local Lean Six Sigma chapters) to share knowledge and learn from peers.
  • Subscribe to relevant industry journals and publications to stay abreast of emerging trends and best practices.
  • Seek out opportunities to mentor junior colleagues and present on quality topics internally to solidify your expertise.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Twin & Process Simulation

As operations become more complex and data-rich, the ability to model and simulate processes virtually before making real-world changes will become critical. It's about de-risking improvements and optimising at speed.

  • Creating virtual models of physical processes and
  • Running 'what-if' scenarios to predict outcomes of
  • Integrating real-time operational data into the di
  • Optimising process parameters in a simulated envir
  • Using simulation to test Poka-Yoke solutions befor

Advanced AI for Anomaly Detection & Predictive Maintenance

Traditional SPC is reactive. The next frontier is using AI to automatically detect subtle anomalies in vast datasets that signal impending quality issues or equipment failures, allowing for true proactive intervention.

  • Machine learning algorithms for time-series data a
  • Unsupervised learning for anomaly detection (e.g.,
  • Integration of sensor data (IoT) with quality metr
  • Developing predictive models for equipment failure
  • Interpreting AI model outputs for operational deci

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean / Six Sigma (DMAIC)
  • Quality Management Systems (QMS)
  • Statistical Process Control (SPC)
  • Root Cause Analysis (RCA)
  • Value Stream Mapping (VSM)
  • Failure Mode and Effects Analysis (FMEA)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior QI Specialist / Process Engineer (L3)

    3-5 years at L3

    Skills to master

    • Leading small to medium cross-functional projects, mentoring junior analysts, deep expertise in specific Lean Six Sigma tools, presenting findings to mid-level management, and managing project timelines.

    You're ready to move on when

    • Successfully led 5+ significant Kaizen events or Green Belt projects with measurable ROI.
    • Consistently received positive feedback on mentorship and coaching abilities.
    • Proactively identified and championed new improvement opportunities.
    • Demonstrated ability to influence without direct authority across multiple teams.
  2. 2

    Manufacturing Engineer / Production Manager (with QI focus)

    5-8 years in role, with 2-3 years focused on QI

    Skills to master

    • Deep operational understanding of a specific product line or facility, practical application of problem-solving methodologies, experience managing production teams, and a strong drive to improve efficiency and quality from the ground up.

    You're ready to move on when

    • Successfully implemented significant process improvements on their production line, reducing defects or increasing throughput.
    • Developed a strong understanding of Lean principles and applied them in their daily work.
    • Demonstrated leadership in driving operational change and engaging frontline staff.
    • Completed a Green Belt or similar QI certification while in their operational role.
  3. 3

    Consultant (Operations / Process Improvement)

    4-7 years in consulting

    Skills to master

    • Rapid problem diagnosis, structured project management, client relationship management, executive communication, and experience across multiple industries or operational contexts. Often brings a fresh perspective and a wide toolkit.

    You're ready to move on when

    • Successfully delivered multiple operational excellence projects for diverse clients.
    • Developed strong stakeholder management and influencing skills in challenging environments.
    • Proven ability to quickly understand new operational contexts and identify improvement opportunities.
    • Strong presentation and communication skills, honed through client engagements.

15Where this role leads

The long view: This work can lead to leading larger teams, or building deep technical expertise in quality and process improvement.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead Quality Improvement Director is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Leading the application of basic statistical analysis, worked against Lead Quality Improvement Director.

Leading the application of basic statistical analysis Level 4

Applied to your work in Lead Quality Improvement Director

This unit aims to equip learners with the skills and knowledge to lead the application of basic statistical analysis techniques to relevant data sets. Learners will be able to ensure data is correctly prepared, monitor the analysis process, and lead the interpretation of results, drawing valid conclusions and communicating them effectively to stakeholders.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Lead Quality Improvement Director
  • Lean / Six Sigma (DMAIC)
  • Quality Management Systems (QMS)
  • Statistical Process Control (SPC)
  • Root Cause Analysis (RCA)
  • Value Stream Mapping (VSM)
  • Failure Mode and Effects Analysis (FMEA)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead Quality Improvement Director is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Quality Improvement Manager (L5)

    3-5 years in the Lead QI Director role

    This is a step up to managing a larger team of QI professionals (often including other Leads), owning the QI programme for an entire facility or business unit, and managing a larger budget. You'll be more focused on strategy and less on individual project execution.

    • Enterprise-level QMS architecture and governance.
    • Advanced change management at a departmental scale.
    • Vendor and consultant management for large-scale QI initiatives.
    • Developing and implementing multi-year quality roadmaps.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine cutting down the grunt work, getting to insights faster, and making a bigger impact. That's what AI can do for a Lead Quality Improvement Director. We're not talking about replacing you; we're talking about giving you superpowers.

In Operations, quality improvement often means sifting through mountains of data, trying to spot patterns, and then painstakingly documenting everything. AI can take a huge chunk of that off your plate, freeing you up to do the high-value strategic thinking and problem-solving you were hired for.

Automated Root Cause Analysis (RCA)

Use machine learning to chew through sensor data, ERP logs, and quality reports. It'll instantly surface hidden correlations between machine settings, raw material batches, and final product defects, suggesting probable root causes you might have missed. No more endless pivot tables trying to find the needle in the haystack.

Predictive Quality Analytics

Implement AI models that monitor real-time production data – think temperature, pressure, speed, vibration. These models can predict when a process is about to drift out of spec, enabling proactive adjustments before you produce any scrap. It's like having a crystal ball for your production line, shifting you from reactive firefighting to proactive tuning.

Smart Audit & Compliance Prep

Imagine an AI assistant that can scan all your process documentation, work instructions, and training records against ISO 9001 requirements. It instantly flags gaps, outdated documents, or potential non-conformities before an auditor even sets foot in the door. This saves you weeks of manual review and stress during audit cycles.

Gemba Walk Transcription & Synthesis

Use a mobile AI app to record your conversations with operators during Gemba walks. The AI transcribes the audio, identifies key themes (e.g., 'tooling issues', 'wait time', 'safety concerns'), and drafts a summary with potential action items. This means less time scribbling notes and more time listening and observing, with a ready-made report at the end.

Common questions

Common questions

How do you become a Lead Quality Improvement Director?

Common routes in include Senior QI Specialist / Process Engineer (3-5 years at L3), Manufacturing Engineer / Production Manager (with QI focus) (5-8 years in role, with 2-3 years focused on QI) and Consultant (Operations / Process Improvement) (4-7 years in consulting). Times vary with prior experience.

Where can a Lead Quality Improvement Director progress to?

This role can lead on to Quality Improvement Manager (3-5 years in the Lead QI Director role), depending on the skills you build.

What new skills matter most for a Lead Quality Improvement Director?

Increasingly, Digital Twin & Process Simulation and Advanced AI for Anomaly Detection & Predictive Maintenance. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in operations

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills such as structured problem-solving, process optimisation, data analysis and change leadership apply across many industries. Similar operational excellence roles exist in healthcare, logistics, finance and technology.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Growth Mindset module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.