The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Collection Accuracy
How precise and error-free your data collection is during time studies, process observations, or surveys.
Target · >98% accuracy in collected data pointsDuring a 3-day Gemba walk, you recorded 250 process steps. Fewer than 5 errors or omissions were found during review, hitting your target.
Process Map Completion Rate
The percentage of assigned process maps (e.g., current-state Value Stream Maps) that are completed on time and to the required standard.
Target · 100% of assigned process maps completed by deadlineYou were tasked with mapping the 'Order Fulfilment' process in Visio. You delivered the complete map, including all observed steps and timings, within the 5-day deadline.
Kaizen Prep Work Timeliness
The proportion of preparatory tasks for Kaizen events (e.g., data gathering, material preparation, room setup) completed on schedule.
Target · 95% of assigned prep tasks completed on timeFor the 'Warehouse Optimisation' Kaizen, you prepared all data packs, printed process maps, and organised the workshop room a day before the event started, as planned.
Identified Waste Observations
The number of specific instances of 'Muda' (waste) you identify during Gemba walks or process observations, which are then validated by a senior consultant.
Target · Average of 5+ validated waste observations per weekDuring your observations in the packing department, you noted 7 distinct examples of unnecessary motion and waiting time, which your consultant agreed were valid opportunities.
Active Learning & Application
Your proactive effort to learn Lean methodologies and apply them, even in small ways, to your daily tasks. It's about showing you're picking things up.
- Asking clarifying questions about Lean tools
- suggesting a simple 5S improvement for your workstation
- independently researching a concept after a meeting
- demonstrating understanding in discussions.
Stakeholder Engagement & Rapport
How well you build trust and positive relationships with frontline staff and your immediate team. This is crucial for getting honest insights.
- Frontline staff are comfortable sharing their challenges with you
- you're seen as approachable
- you listen more than you talk during observations
- you follow up on small requests from colleagues.
Attention to Detail
The care you take in your work, whether it's collecting data, documenting processes, or preparing presentations. Little things matter here.
- Your process maps are neat and consistent
- data collected is accurate with minimal errors
- you proofread your own work before submitting
- you notice small discrepancies in data or processes.
Adaptability to Feedback
Your willingness to take on board constructive criticism and adjust your approach. We're all learning, especially at this level.
- You don't get defensive when given feedback
- you show improvement in areas highlighted in previous reviews
- you ask for clarification on feedback to ensure you understand.