What you'll be able to do

• Understand people and team management models, including team dynamics and motivation techniques.
• Understand HR systems and legal requirements.
• Understand performance management techniques including setting goals and objectives.
• Understand how to conduct appraisals.
• Understand how to review performance.
• Understand absence management.
• Understand how to provide constructive feedback.
• Understand how to recognise achievement and good behaviour.
• Build a high-performing team by supporting and developing individuals.
• Motivate individuals to achieve.
• Set operational and personal goals and objectives.
• Monitor progress, providing clear guidance and feedback.
• Understand approaches to customer and stakeholder relationship management, including emotional intelligence.
• Understand how to manage conflict.
• Facilitate cross-team working to support delivery of organisational objectives.
• Build trust with and across the team, using effective negotiation and influencing skills.
• Manage any conflicts that arise within the team.
• Input to discussions and provide feedback to the team and more widely.
• Identify and share good practice across teams.
• Build relationships with customers and manage these effectively.
• Be open, approachable, authentic, and able to build trust with others.
• Seek the views of others.
• Set an example, and be fair, consistent and impartial.
• Be open and honest.
• Operate within organisational values.

What you'll be able to do

• Understand different forms of communication, including verbal, written, and digital methods
• Understand the application of different communication methods in various contexts
• Chair meetings effectively
• Hold challenging conversations in a professional manner
• Provide constructive feedback to colleagues and team members
• Understand how to raise concerns appropriately within an organisation
• Communicate effectively using verbal communication skills
• Communicate effectively using written communication skills
• Communicate effectively using digital communication methods
• Chair meetings, ensuring they are productive and well-managed
• Present information clearly and concisely to teams and management
• Use active listening skills to understand and respond to others
• Provide constructive feedback to improve performance and development

What you'll be able to do

• Collate data from various sources
• Analyse data using appropriate techniques
• Create reports summarising data analysis findings

What you'll be able to do

• Be self-aware.
• Understand unconscious bias and inclusivity.
• Understand learning styles.
• Understand feedback mechanisms.
• Use emotional intelligence.
• Reflect on own performance.
• Seek feedback on own performance.
• Understand why things happen in the workplace.
• Make timely changes by applying learning from feedback received.
• Understand time management techniques and tools.
• Prioritise activities.
• Understand approaches to planning.
• Create an effective personal development plan.
• Use time management techniques to manage workload and pressure.

What you'll be able to do

• Understand organisational governance and compliance.
• Understand how to deliver Value for Money.
• Monitor budgets to ensure efficiencies.
• Ensure that costs do not overrun.
• Apply organisational governance and compliance requirements to ensure effective budget controls.

What you'll be able to do

• Understand how organisational strategy is developed.
• Implement operational/team plans.
• Manage resources.
• Understand approaches to managing change within the team.
• Understand data management.
• Understand the use of different technologies in business.
• Communicate organisational strategy.
• Deliver against operational plans.
• Translate goals into deliverable actions for the team.
• Monitor outcomes.
• Adapt to change, identifying challenges and solutions.
• Demonstrate the ability to organise, prioritise and allocate work.
• Effectively use resources.

What you'll be able to do

• Understand problem-solving techniques
• Understand decision-making techniques
• Understand how to analyse data to support decision making
• Use effective problem-solving techniques to make decisions relating to delivery
• Use information from the team and others when problem solving
• Escalate issues when required
• Demonstrate a drive to achieve in all aspects of work
• Demonstrate resilience and accountability
• Show determination when managing difficult situations
• Demonstrate flexibility to the needs of the organisation
• Be creative, innovative and enterprising when seeking solutions to business needs
• Be positive and adaptable, responding well to feedback and the need for change

What you'll be able to do

• Understand the project lifecycle and the roles involved
• Manage resources effectively when delivering a project
• Identify risks and issues during a project
• Use relevant project management tools
• Organise resources to deliver against the project plan
• Manage risk to deliver against the project plan
• Monitor progress to deliver against the project plan
• Demonstrate the ability to use relevant project management tools
• Take corrective action to ensure successful project delivery

What you'll be able to do

• Understand different leadership styles.
• Understand the benefits of coaching to support people and improve performance.
• Understand organisational cultures.
• Understand equality, diversity and inclusion.
• Communicate organisation strategy and team purpose.
• Adapt style to suit the audience.
• Support the development of the team and people through coaching.
• Support the development of the team and people through role modelling values and behaviours.
• Support the development of the team and people through managing change effectively.