The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Time-to-Publish
The average time it takes from when you receive final, approved content to when it's actually live on the website.
Target · Less than 4 business hours for routine updates; less than 2 hours for urgent requests.If a blog post is approved at 10 am on Monday, it should be live by 2 pm that same day. You'll typically hit this 95% of the time.
Content Accuracy Rate
The percentage of published content that has no errors, such as typos, broken links, incorrect formatting, or missing images.
Target · A consistent error rate of less than 1%.Out of 100 new pages or updates published in a month, you'd find fewer than one error that needed fixing after going live. We're talking about catching that rogue comma or a link to a 404 page.
Content Update Ticket Resolution
How quickly and effectively you close content update requests that come in through our internal ticketing system.
Target · 95% of tickets closed within the agreed Service Level Agreement (SLA), usually 24-48 hours.If a sales team member flags an outdated price on a product page, you'll have it updated and the ticket closed within a day, most of the time.
Core Web Vitals for Owned Pages
Maintaining a 'Good' status for key Google metrics like Largest Contentful Paint (LCP), Cumulative Layout Shift (CLS), and First Input Delay (FID) on pages you're directly responsible for.
Target · At least 85% of your managed pages should have 'Good' Core Web Vitals scores.You'll work with the design team to ensure that the new landing page you're publishing doesn't suddenly make the site slow or jumpy for users, keeping those green lights on in Search Console.
Organic Traffic to New Content
The percentage increase in organic search traffic to new content pieces (e.g., blog posts, guides) you've published and optimised in their first three months.
Target · A minimum 10% increase in organic sessions compared to previous similar content.A new guide you published in Q1 should see at least 10% more organic visits by the end of Q2 than the average of similar guides published last year, thanks to your SEO efforts.
Content Quality & Brand Consistency
Ensuring all published content adheres strictly to our brand guidelines, style guides, and tone of voice. This means no rogue fonts, off-brand messaging, or inconsistent terminology.
- Positive feedback from Brand and Legal teams
- minimal post-publication edits required for brand compliance
- consistent look and feel across all new content. The website should feel like one cohesive voice, not a messy collection of different people's ideas.
Proactive Site Health Management
Your ability to identify and fix website issues (like broken links, 404 errors, or content rot) before they're reported by users or picked up by automated tools. You're not just reactive; you're looking ahead.
- Regular reporting on site health audits you initiate
- a significant reduction in user-reported content errors
- positive comments from SEO team on your proactive fixes. You're the one who spots the 'orphan page' before anyone else does.
Stakeholder Communication & Expectation Management
How well you communicate with content creators, marketing managers, and other teams about publishing timelines, potential issues, and what's needed from them. It's about clear, concise updates and managing expectations, especially when things go a bit sideways.
- Stakeholders feel informed and trust your timelines
- few complaints about missed deadlines or lack of updates
- your ability to push back politely but firmly when requests are unrealistic. You'll be telling people 'no' sometimes, but in a way that helps them understand why.
Effective Problem Solving & Troubleshooting
Your knack for quickly diagnosing and resolving common content publishing or CMS-related issues. When something breaks, we need someone who can figure out what's going on and fix it, or at least explain it clearly to the tech team.
- Successful resolution of CMS bugs or formatting glitches
- clear, actionable reports to technical teams when you can't fix it yourself
- positive feedback on your ability to unblock publishing workflows. You're the person who knows to 'clear the cache' first.