The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Marketing or Events Internship
6-12 monthsSkills to master
- Basic administrative tasks, data entry, social media support, understanding marketing campaigns, event support (e.g., packing swag, managing RSVPs).
You're ready to move on when
- Successfully managed small projects or delegated tasks within the internship.
- Received positive feedback on organisation and attention to detail.
- Demonstrated initiative in learning new tools or processes.
- 2
Administrative Assistant / Coordinator
1-2 yearsSkills to master
- Scheduling, travel booking, expense management, vendor communication, office management, basic project coordination.
You're ready to move on when
- Consistently managed complex schedules or travel arrangements without errors.
- Proactively identified and solved administrative bottlenecks.
- Received praise for reliability and organisational skills from managers.
- 3
Hospitality or Customer Service Role
1-3 yearsSkills to master
- Client communication, problem-solving under pressure, managing guest expectations, handling bookings, working in a fast-paced environment.
You're ready to move on when
- Successfully resolved difficult customer issues with positive outcomes.
- Managed multiple customer requests simultaneously and efficiently.
- Demonstrated excellent interpersonal skills and a calm demeanour during busy periods.