The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Digital Acquisition P&L Performance
Overall profitability and efficiency of all global digital acquisition channels (SEO, PPC, Paid Social, etc.) under your remit.
Target · Achieve a minimum 15% YoY increase in marketing-sourced revenue, while maintaining or improving blended Return on Ad Spend (ROAS) targets (e.g., 5:1 for mature markets, 3:1 for growth markets).If our Q3 revenue target from digital acquisition was £15M and we hit £16.5M with a blended ROAS of 4.8:1 (target 4.5:1), that's a win. On the flip side, if we spent £3M to get £10M revenue, we've got a problem.
Global Customer Acquisition Cost (CAC) Reduction
Driving down the cost to acquire a new customer across all international markets and digital channels.
Target · Reduce blended CAC by 10-15% YoY across the entire business unit, while scaling customer volume.If our average CAC was £100 last year and we bring it down to £88 this year, that's a huge saving that directly impacts our bottom line and allows us to invest more in growth.
International Market Share Growth (Digital Channels)
Increasing our competitive presence and share of voice in key international markets through digital acquisition.
Target · Grow digital-driven market share by 5-10% in 3-5 strategic new international territories within 18 months of entry.In the German market, if our organic visibility for core keywords increases by 15% and our paid impression share goes from 30% to 40% within a year, that directly translates to more customers choosing us over competitors.
Strategic Budget Allocation & ROI
Effectively securing and allocating significant budgets (£2M-£10M+) for digital acquisition initiatives and demonstrating clear return on investment.
Target · Secure and optimally allocate a minimum £5M annual budget, with at least 80% of strategic initiatives (e.g., new market entry, platform investment) demonstrating a positive ROI within 12-18 months.Successfully pitching for an additional £2M budget for expansion into Latin America, then demonstrating that this investment delivered £8M in new revenue within 15 months, clearly showing a positive return.
Strategic Influence & Thought Leadership
Being recognised as the go-to expert for digital acquisition strategy, both internally and externally. You're not just executing; you're shaping the conversation.
- Regularly invited to present to the Board or C-Suite on market trends and acquisition strategy
- sought out by other VPs for advice on market entry
- speaking at major industry conferences
- publishing thought leadership pieces
- your team consistently refers to your strategic guidance.
Team Leadership & Capability Building
Building, mentoring, and retaining a high-performing global digital acquisition team, fostering a culture of innovation and accountability.
- High team retention rates (e.g., >85% annually)
- successful internal promotions from within your team (e.g., 2-3 per year)
- positive feedback in 360-degree reviews regarding your leadership style and development support
- successful recruitment of top-tier talent
- your team consistently delivers against ambitious goals.
Cross-Functional Collaboration & Alignment
Ensuring seamless working relationships and strategic agreement with other key departments (Product, Sales, Finance, Legal) to achieve shared business outcomes.
- Product roadmaps consistently reflect digital acquisition needs
- sales teams actively use marketing-generated leads
- finance leadership trusts your budget forecasts
- legal sign-off on international campaigns is smooth
- no major 'turf wars' or communication breakdowns between departments.
Market Agility & Innovation
Proactively identifying and capitalising on new market opportunities, emerging technologies, and competitive threats.
- Successful launch of new acquisition channels or strategies (e.g., AI-driven bidding, new regional platforms)
- early adoption of relevant new technologies
- rapid, effective response to major algorithm updates or competitor moves
- consistent feedback that your team is 'ahead of the curve'.