The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Product Trainer (L1)
1-2 yearsSkills to master
- Mastering our core authoring tools, understanding our product suite, effectively delivering pre-designed content, and getting really good at collecting and acting on Level 1 feedback.
You're ready to move on when
- Consistently high learner satisfaction scores for your delivered sessions.
- Ability to independently update existing training materials with accuracy and speed.
- Proactively identifying minor content improvements without being asked.
- Demonstrating a solid grasp of our product's core functionality.
- 2
Technical Support Specialist / Customer Success Associate
2-3 yearsSkills to master
- Deep product knowledge, understanding common customer pain points, explaining technical concepts simply, and a strong desire to transition into a dedicated training role.
You're ready to move on when
- Often asked by peers to explain complex product features.
- Recognised for clear, concise communication with customers.
- Expressing a clear interest in designing and delivering training, not just troubleshooting.
- Demonstrating empathy for user struggles and a knack for simplifying solutions.
- 3
Marketing Content Creator (with a technical bent)
2-4 yearsSkills to master
- Translating product features into compelling narratives, understanding target audiences, and a desire to focus specifically on internal product enablement rather than external marketing.
You're ready to move on when
- Experience creating explainer videos or technical guides for external audiences.
- Ability to simplify complex topics into engaging content.
- A clear interest in adult learning principles and instructional design.
- Strong communication and storytelling abilities.