The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Product Training Specialist (L2)
2-3 yearsSkills to master
- Independently owning the full content lifecycle for a single product or feature, conducting basic needs analysis, delivering engaging training sessions, and demonstrating strong content authoring skills.
You're ready to move on when
- Consistently delivering high-quality training programmes with positive learner feedback and measurable Level 2 impact.
- Proactively identifying training gaps and proposing solutions, not just waiting for requests.
- Starting to informally mentor new team members and share best practices.
- Comfortable working with Product and Sales teams to gather information and build relationships.
- 2
Technical Trainer / Technical Writer (from another industry)
3-5 yearsSkills to master
- Adapting technical writing skills to instructional design principles, learning our specific product suite and internal processes, and developing strong presentation and facilitation skills for a corporate audience.
You're ready to move on when
- A strong portfolio of clear, concise technical documentation or training materials.
- Demonstrated ability to quickly grasp complex technical concepts and explain them simply.
- A genuine interest in moving into a more interactive, learning-focused role.
- Proactive in seeking out opportunities to learn about our products and L&D methodologies.
- 3
Product Manager / Customer Success Manager (internal move)
1-2 years (internal)Skills to master
- Translating deep product knowledge into structured learning experiences, developing instructional design skills, and mastering content authoring tools. Leveraging existing stakeholder relationships effectively.
You're ready to move on when
- Exceptional product knowledge and a deep understanding of user pain points.
- A natural inclination to teach and explain, often informally already doing so.
- Strong relationships with Product and Sales teams.
- A desire to focus on enablement and education as a primary role, rather than product development or account management.