The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
From Legal Technology Coordinator (L2)
2-3 years at L2Skills to master
- Mastering independent problem-solving, taking ownership of routine processes, and beginning to identify opportunities for improvement. You'd also need to show consistent reliability and a proactive attitude.
You're ready to move on when
- Consistently resolving Tier 1/2 support tickets without supervision.
- Successfully managing standard eDiscovery processing and production tasks.
- Proactively identifying and proposing solutions for recurring user issues.
- Demonstrating a solid understanding of our core legal tech platforms.
- 2
From eDiscovery Specialist / Analyst
5-7 years in eDiscovery-focused rolesSkills to master
- Deepening knowledge beyond just eDiscovery to include DMS, CLM, and practice management systems. Developing strong project management skills and the ability to train non-technical users effectively.
You're ready to move on when
- Managing complex eDiscovery projects end-to-end, including TAR workflows.
- Expertise in at least one major eDiscovery platform (e.g., Relativity).
- Ability to explain eDiscovery concepts clearly to legal teams.
- Demonstrating an interest in broader legal technology applications.
- 3
From IT Support Specialist (with legal exposure)
5-8 years in IT support, with 2-3 years supporting legal teamsSkills to master
- Gaining a strong understanding of legal workflows, ethical considerations (privilege, confidentiality), and the unique requirements of legal-specific software. Developing skills in legal project management and vendor interaction.
You're ready to move on when
- Proven track record of resolving complex technical issues.
- Demonstrable understanding of legal department needs and priorities.
- Experience with ticketing systems and IT service management.
- Proactive learning about legal-specific applications and processes.