The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Senior Knowledge Systems Specialist (L3)
3-5 yearsSkills to master
- Optimising system performance, leading small enhancement projects, mentoring junior team members, and building a strong understanding of our core KM tech stack.
You're ready to move on when
- You've successfully led 2-3 significant technical enhancements from design to deployment.
- You're regularly sought out by junior colleagues for technical advice and guidance.
- You can articulate the technical roadmap for your specific area and identify key opportunities for improvement.
- You're comfortable presenting technical solutions to a non-technical audience.
- 2
Information Architect / Enterprise Search Engineer (from IT/Product)
5-8 yearsSkills to master
- Deepening your understanding of Knowledge Management principles, user adoption strategies, and the specific business context of our knowledge needs. You'll need to bridge the gap between pure tech and KM strategy.
You're ready to move on when
- You've successfully designed and implemented complex information architectures or search solutions in a previous role.
- You can demonstrate a strong user-centric approach to technical design.
- You're keen to move into a role where your technical skills directly impact how an organisation shares knowledge.
- You've got a good grasp of the 'people' side of technology adoption.
- 3
Senior Software Engineer (with KM interest)
6-10 yearsSkills to master
- Learning the specific tools and methodologies of Knowledge Management (e.g., taxonomy design, content lifecycle), and applying your engineering skills to build and integrate KM solutions. You'll need to develop a strong user empathy.
You're ready to move on when
- You have a strong background in software development, particularly with APIs and data integration.
- You're interested in applying your engineering skills to solve information and knowledge-sharing challenges.
- You're a fast learner and can quickly pick up new domain-specific tools and concepts.
- You're keen to work closer to the business impact of your technical solutions.