The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Field Service Engineer / Technician
2-4 yearsSkills to master
- Hands-on hardware installation, equipment maintenance, on-site troubleshooting, customer interaction, basic networking.
You're ready to move on when
- You're regularly solving complex hardware problems on your own.
- You've started to dabble in configuring network devices or basic software.
- You're comfortable explaining technical issues to non-technical clients or colleagues.
- You're looking for a role with more focus on data and connectivity, not just physical repairs.
- 2
IT Support Engineer (with hardware focus)
2-3 yearsSkills to master
- Network configuration, system administration, software deployment, troubleshooting operating systems, understanding IT security best practices.
You're ready to move on when
- You're the go-to person for tricky network issues or hardware setups.
- You're keen to move beyond traditional IT into the world of physical devices and real-world impact.
- You've got a good grasp of Linux or Windows server environments.
- You enjoy problem-solving that involves both software and hardware.
- 3
Industrial Automation Technician
3-5 yearsSkills to master
- PLC programming, SCADA system operation, industrial control systems, electrical wiring, understanding factory floor processes.
You're ready to move on when
- You're experienced with Modbus, OPC-UA, or other industrial protocols.
- You understand the criticality of uptime in a manufacturing environment.
- You're looking to bridge your OT experience with cloud and modern data technologies.
- You're comfortable working in a factory or plant setting.