United Kingdom · Internal consulting · Principal/Manager (12-16 years)

Solutions Design Consultant Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Experience bandPrincipal/Manager (12-16 years)
Direct reports10-25 reports
Reports toDirector, Business Transformation
UK framework levelUsually someone running a function, or a director

Also advertised as Principal Solutions Consultant · Head of Solutions Design (Internal) · Transformation Lead (Internal Consulting) · Senior Manager, Business Improvement

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

CMI Level 7 NVQ Diploma in Strategic Management and Leadership Chartered Management Institute · Level 7 · covers 1 of 6 standards

iCQ Level 7 Certificate in Strategic Management and Leadership iCan Qualifications Limited · Level 7 · covers 1 of 6 standards

EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 1 of 6 standards

ETCAL Level 4 NVQ Extended Diploma in Engineering Manufacture ETC Awards Limited · Level 4 · covers 1 of 6 standards

City & Guilds Level 4 Diploma For ICT Professionals (Systems and Principles) City & Guilds Limited · Level 4 · covers 1 of 6 standards

iCQ Level 4 NVQ Diploma in Management iCan Qualifications Limited · Level 4 · covers 1 of 6 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Design business processes CMI Level 7 NVQ Diploma in Strategic Management and Leadership

Identify engineering design requirements of clients EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence)

IT Consulting Skills City & Guilds Level 4 Diploma For ICT Professionals (Systems and Principles)

The future skills this job leans on

AI Fluency working with AI as a thinking partner

AI Governance Fluency using AI responsibly

Automation Fluency building AI into how work runs

Change Fluency taking people through change

Systems Fluency seeing the whole picture

Your Plan Illustration

Built for Solutions Design Consultant Manager

3 units that map to this job, from the qualifications that cover it.

Design business processes Chartered Management Institute · covers 1 of 6 standards Level 7
Identify engineering design requirements of clients Excellence, Achievement & Learning Limited · covers 1 of 6 standards Level 4
IT Consulting Skills City & Guilds Limited · covers 1 of 6 standards Level 4

These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Solutions Design Consultant Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

AI-Driven Strategic Insights & Decision Support
Ecosystem Orchestration & Partnership Management

Why each one is rising

The future skills this job leans on

AI Fluencyworking with AI as a thinking partner
AI Governance Fluencyusing AI responsibly
Automation Fluencybuilding AI into how work runs
Change Fluencytaking people through change
Systems Fluencyseeing the whole picture

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Solutions Design Consultant Manager plan as you set up, starting with the free Data Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Ready to pay? Subscribe for £70 a month

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job means leading a team that designs solutions for major operational and strategic problems in a business. You act as an adviser to senior leaders and help build the capability to solve problems consistently.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Anaplan / Pigment (or similar EPM tool) Strategic/Architect

Guiding your team in building and interpreting complex business case models (ROI, NPV, resource planning) to justify multi-million-pound transformation programmes. You'll be reviewing, challenging, and presenting these models to senior leaders.

Portfolio Management Tools (e.g., Jira Align, Planview) Strategic/Architect

Managing the entire portfolio of transformation projects, balancing resources, budgets, and strategic priorities across your team's initiatives. You'll use this to report up to the Director and PMO.

Power BI Premium / Tableau Server Strategic/Architect

Governing the BI environment for the function, defining enterprise-level KPIs, and designing executive-level portfolio dashboards to track progress and impact of your programmes. You'll ensure data integrity and strategic relevance.

Microsoft PowerPoint (Executive Storytelling) Strategic/Architect

Crafting board-level presentations that link transformation initiatives directly to the company's P&L and strategic objectives. You'll be telling the story, not just making slides.

Lucidchart / Miro (Advanced Facilitation) Strategic/Architect

Designing complex, multi-layered process architectures and facilitating large, interactive workshops with senior stakeholders to co-create solutions and build consensus.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
Programme Strategy & Scope	Contributes to scoping discussions, executes tasks within defined scope.	Proposes scope adjustments for own workstream, executes within project scope.	Defines project scope, makes recommendations on strategic approach. Consults Director on major scope changes.
Budget & Resource Allocation	No budget authority. Tracks personal time against project plan.	Manages personal project expenses. Reports resource needs to Project Lead.	Allocates project-level resources (e.g., specific analysts). Approves project expenses up to £5K. Recommends budget adjustments to Lead.
Organisational Design & Operating Model	Documents 'as-is' processes and current roles.	Proposes minor process improvements within a function.	Designs 'to-be' processes and roles for specific workstreams. Recommends structural changes within a department.
Team Leadership & Development	Focuses on personal learning and development.	Informally mentors new joiners, shares knowledge.	Formally mentors 1-2 junior consultants. Conducts code reviews and provides technical guidance.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Portfolio Value Realisation

The aggregated, validated financial impact (cost savings, revenue uplift, efficiency gains) from the programmes and projects under your leadership.

Target · Deliver over £500K - £2M in annualised, validated financial benefit across your portfolio.

Your team's initiatives in Q2 delivered a 15% reduction in customer service processing time, translating to £750K in operational savings, plus a £200K revenue uplift from a new sales process.

Programme ROI & On-Budget Delivery

Ensuring major transformation programmes deliver their projected Return on Investment and stay within allocated budgets.

Target · 90%+ of programmes meet or exceed projected ROI; 95%+ of programmes delivered within ±5% of budget.

The 'Digital Onboarding' programme, with a £1.2M budget, was delivered at £1.18M and achieved a 25% ROI, exceeding its 20% target.

Team Utilisation & Productivity

How effectively your team's time is spent on high-value projects versus administrative tasks, and the overall output per consultant.

Target · Maintain 80%+ billable (project-focused) utilisation for your team; achieve a 10% year-on-year increase in project throughput per consultant.

Your team's average utilisation for Q3 was 82%, and they completed 12 major deliverables compared to 10 in the previous quarter, with no increase in headcount.

Solution Adoption Rate

The percentage of targeted users who actively use and embrace the new processes or systems designed by your team, post-implementation.

Target · Achieve >85% user adoption for key solutions within 6 months of launch.

The new expense reporting system, designed by your team, saw 92% of employees using it consistently within 3 months, significantly reducing manual processing errors.

Executive Stakeholder Trust & Influence

Your ability to become a trusted advisor to VPs and SVPs, influencing their strategic thinking and being proactively consulted on major decisions.

You're regularly invited to executive leadership meetings, your counsel is sought on strategic initiatives outside of your direct project scope, and senior leaders actively champion your team's recommendations. They'll tell you the 'real' problems, not just the symptoms.

Strategic Alignment & Impact

How well your team's project portfolio aligns with and directly contributes to the company's overarching strategic objectives and long-term vision.

Your quarterly business reviews clearly articulate the strategic connection of each project. Your team's work is frequently cited by senior leadership as critical to achieving company goals. You're able to articulate how individual projects fit into the broader transformation roadmap.

Team Development & Retention

The growth, engagement, and retention of your direct reports, fostering a high-performing and supportive team culture.

Your team members consistently achieve their development goals, internal mobility within your team is strong, and you have above-average retention rates. You'll get unsolicited positive feedback from team members about your leadership and coaching.

Quality of Strategic Recommendations

The robustness, practicality, and foresight of the solutions and strategic advice provided by your team.

Recommendations are consistently data-backed, consider long-term implications, and are implementable within the organisation's capabilities. Your solutions don't just solve today's problem but anticipate tomorrow's challenges. They withstand rigorous 'pressure testing' from senior leaders.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy

Driving Strategic Organisational Change

You'll spend your days architecting how entire departments operate, seeing your team's designs fundamentally alter workflows and improve business outcomes. You'll be the one pushing for better, faster, and smarter ways of working.

Leading the complete overhaul of our customer complaint resolution process, reducing resolution time by 30% and significantly improving customer satisfaction scores across the business.

Building and Mentoring High-Performing Teams

A significant part of your role involves coaching, developing, and empowering your team members to excel. You'll get a real kick out of seeing them grow, take on bigger challenges, and deliver exceptional work.

A junior consultant you mentored successfully led their first major workstream, crediting your guidance for their confidence and success.

Solving Complex, Ambiguous Business Problems

You thrive on taking messy, ill-defined challenges from senior leaders and turning them into structured, solvable problems. The more complex the puzzle, the more engaged you are.

Being presented with a 'we're losing market share, fix it' problem and systematically breaking it down into actionable strategic initiatives for your team to tackle.

What frustrates people

The 'Immune System' Response: You'll design a fantastic solution, but the business unit you're helping actively resists change, viewing your recommendations as criticism and finding ways to undermine the project. It's like pushing water uphill.
Implementation Black Hole: You hand over a meticulously designed plan to the business for implementation, only to watch them fumble the execution. You have accountability for the design but no direct authority over the delivery team, which can be maddening.
The 'Swoop and Poop': A senior executive, with no prior context, attends one of your steering committee meetings, drops a completely contradictory opinion that derails weeks of your team's work, and is never seen again. You then have to pick up the pieces.
Being the 'PowerPoint Janitor' for Executives: Sometimes, your strategic skills are wasted on tidying up slides and making executives' vague ideas look presentable at 10 PM the night before a board meeting, rather than focusing on core design work.
Death by a Thousand Pilots: The organisation's fear of commitment leads to an endless series of 'pilot programmes' that are never scaled, regardless of their success, meaning your team's hard work never reaches its full potential.

What this role does not give you

A purely hands-on, individual contributor role where you're always building models yourself.
A predictable, low-pressure environment with minimal stakeholder interaction.
Guaranteed immediate implementation of every solution your team designs.
A role where you won't have to deal with organisational politics or resistance to change.

8Who you work with

This role directly shapes the operational strategy and capability of major business functions, influencing multi-million-pound investment decisions and driving significant P&L improvements. Your work will directly impact how our company operates, innovates, and serves its customers, often with a multi-year horizon. You're essentially building the future operating model, one strategic programme at a time.

Inside the business

SVP and VP-level business unit leaders (e.g., SVP Operations, VP Finance)
Executive peers within other central functions (e.g., Head of Product, Head of HR)
Programme Management Office (PMO) leadership
Finance Business Partners for budget and P&L oversight
Legal and Compliance teams for regulatory adherence

Outside the business

Industry bodies and professional associations for best practices
Technology vendors and implementation partners (for strategic tool selection)
External consulting firms (when partnering on larger initiatives)

9What you need before you start

Not a wish list. The things you would be expected to already have.

Proven experience (8-12 years) as a Lead Solutions Design Consultant or equivalent, successfully managing large, complex, cross-functional transformation programmes.
Demonstrable experience leading and mentoring a team of at least 3-5 consultants, with a track record of developing talent.
Expertise in at least one major business process re-engineering methodology (e.g., Lean Six Sigma Black Belt) and a recognised change management framework (e.g., ADKAR, Kotter).
A strong track record of building and presenting compelling business cases to senior leadership, securing significant investment.
Exceptional executive stakeholder management skills, with a proven ability to influence and build consensus at VP-level and above.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Storytelling & Visualisation for Executives

With the explosion of data, the ability to distil complex insights into clear, compelling narratives for time-poor executives is more critical than ever. This means moving beyond just dashboards to truly impactful data stories that drive action.

Narrative Structure for Data Presentations · Interactive Dashboards for Strategic Exploration · Cognitive Load Optimisation · Ethical Data Visualisation

This quarter: Attend a workshop on advanced data storytelling or executive presentation techniques.
Next 3 months: Redesign one of your team's key executive dashboards, focusing on narrative flow and actionable insights.
Next 6 months: Coach your team members on how to build more compelling data stories into their presentations.
Next 12 months: Lead a session for senior leaders on how to interpret complex data visualisations and ask the right questions.

Quick win: Before any executive presentation, ask yourself: 'What's the one thing I want them to remember?' and build your entire narrative around that. Use fewer words, more impactful visuals.

Cloud-Native Consulting & Solution Architecture

As more of our business operations and data infrastructure move to the cloud (AWS, Azure, GCP), internal consultants need to understand how to design solutions that leverage cloud capabilities, considering scalability, security, and cost-effectiveness. It's about thinking 'cloud-first' in solution design.

Cloud Service Models (IaaS, PaaS, SaaS) · Cloud Security & Compliance · Serverless Architectures for Process Automation · Cloud Cost Optimisation

This quarter: Complete an introductory course on a major cloud platform (e.g., AWS Cloud Practitioner or Azure Fundamentals).
Next 3 months: Work closely with our IT architecture team on a cloud-migration project, focusing on the business implications.
Next 6 months: Lead a discussion with your team on how to incorporate cloud-native thinking into their solution designs.
Next 12 months: Design a new business process automation solution that leverages serverless cloud technologies.

Quick win: Start following cloud technology blogs and industry leaders. Even a basic understanding of cloud concepts will help you ask better questions of our IT partners.

11Staying current once you are in

What people here do to keep up

Regularly attending industry conferences and thought leadership events on business transformation, operational excellence, and AI in consulting.
Actively participating in professional networks and forums for internal consulting leaders, sharing insights and learning from peers.
Pursuing executive education programmes focused on strategic leadership, organisational change, or advanced financial management.
Mentoring junior consultants and actively engaging in knowledge sharing within our internal consulting community.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Driven Strategic Insights & Decision Support

AI isn't just for automating tasks; it's becoming a powerful tool for strategic analysis. Leaders who can use AI to uncover deeper insights, model complex scenarios, and support executive decision-making will have a significant advantage. It's about 'augmented intelligence' at the highest level.

Generative AI for Scenario Planning
AI-Powered Predictive Analytics for Transformation
Ethical AI & Governance in Consulting
AI for Executive Storytelling

Ecosystem Orchestration & Partnership Management

Large-scale transformations rarely happen in a vacuum. You'll increasingly work with external vendors, technology partners, and even other internal functions (like IT, HR, Legal) as a complex ecosystem. The ability to orchestrate these diverse groups, manage their interdependencies, and ensure alignment is becoming paramount.

Vendor Relationship Management (Strategic Level)
Cross-Functional Governance Models
Contract Negotiation & Service Level Agreements (SLAs)
Partnership Value Realisation

13What you’ll use

What you’ll use

Skills this role draws on

Technical

Business Process Re-engineering (BPR) & Operating Model Design
Business Case Development & Financial Modelling
Advanced Change Management Frameworks (ADKAR, Kotter)
Executive Stakeholder Analysis & Management
Programme & Portfolio Management

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
Lead Solutions Design Consultant (Internal)
3-5 years as a Lead
Skills to master
- Mastering large programme management, developing a strong coaching style, building a track record of influencing senior managers, and taking accountability for significant business outcomes.
You're ready to move on when
- Successfully led 3+ complex, cross-functional programmes from design to successful handover.
- Consistently received strong feedback on your ability to influence and manage challenging stakeholders.
- Demonstrated capability in mentoring and developing junior team members, with visible results.
- Proactively identified and championed new strategic initiatives beyond your immediate project scope.
2
Senior Manager / Principal in External Consulting
5-7 years in external consulting at a similar level
Skills to master
- Adapting to an internal client model (less 'project-based', more 'relationship-based'), understanding our specific organisational culture and politics, and building internal credibility. You'll need to learn how to thrive without the 'external expert' badge.
You're ready to move on when
- Experience leading large client engagements and managing project teams in a top-tier consulting firm.
- Proven ability to manage client relationships at a senior executive level.
- Strong track record of developing and selling consulting engagements (which translates to internal influence here).
- A genuine desire to make a long-term impact within one organisation.
3
Head of Business Improvement / Process Excellence (within a large organisation)
4-6 years in a similar internal leadership role
Skills to master
- Broadening your scope from process-specific improvements to holistic solution design, developing a more strategic, portfolio-level view, and building a team of multi-disciplinary consultants.
You're ready to move on when
- Successfully led a dedicated business improvement function or team.
- Demonstrated ability to drive significant operational efficiencies and cost savings.
- Experience in developing and implementing continuous improvement frameworks.
- Strong understanding of how process excellence links directly to strategic business outcomes.

15Where this role leads

The long view: This role can lead to senior leadership positions such as Chief Transformation Officer, VP of Operations or Chief Operating Officer, or Head of Strategy.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Solutions Design Consultant Manager is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Design business processes, worked against Solutions Design Consultant Manager.

Design business processes Level 7

Applied to your work in Solutions Design Consultant Manager

This unit aims to provide learners with a comprehensive understanding of business process design techniques and tools. Learners will be able to develop and improve business processes, taking into account organisational needs and objectives, and evaluate their effectiveness against key performance indicators.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration

Solutions Design Consultant Manager

Business Process Re-engineering (BPR) & Operating Model Design
Business Case Development & Financial Modelling
Advanced Change Management Frameworks (ADKAR, Kotter)
Executive Stakeholder Analysis & Management
Programme & Portfolio Management

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Solutions Design Consultant Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Director, Business Transformation
3-5 years in the Manager role

This is a jump to Level 6, owning the entire transformation roadmap for a major business unit or function, managing a larger team and a multi-million-pound budget.
- Enterprise-level risk management for transformation programmes.
- Strategic vendor and partner ecosystem management at a business unit level.
- Developing and driving a culture of continuous transformation across a large organisation.
- Shaping the long-term strategic direction of a major business function.
Head of Strategy / Chief of Staff
4-6 years in the Manager role

This is often a lateral move or a jump to Level 6, focusing on supporting a C-suite executive with strategic planning, execution, and special projects.
- Facilitating board-level strategic workshops.
- Managing cross-functional initiatives that span the entire enterprise.
- Acting as a sounding board and trusted confidante for a C-suite executive.
- Representing the executive in various internal and external forums.

Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, you're busy. Leading a team and a portfolio of strategic programmes means you're constantly juggling. The good news is, AI isn't just for junior analysts anymore. We're embedding AI tools into how we work, helping our Solutions Design Consultant Managers reclaim precious time for what truly matters: strategy, coaching, and influencing at the executive level.

Our internal AI Productivity Hub is packed with tools and guides specifically tailored for internal consulting leaders. Imagine cutting down on routine tasks, getting faster insights, and drafting complex communications in a fraction of the time. This isn't about replacing your expertise; it's about augmenting it, making you and your team more effective and impactful.

Automated Strategic Synthesis

Feed AI meeting assistants (like Fathom or Otter.ai) with transcripts from executive workshops and steering committee meetings. The AI then automatically generates high-level summaries, identifies key strategic decisions, and flags potential risks or areas of disagreement, giving you an instant, searchable record and a head start on your executive summaries.

Accelerated Operating Model Design

Upload existing organisational charts, process documentation, and interview notes into a large language model. Ask it to generate first-draft 'to-be' operating model components, identify potential redundancies, or suggest optimal governance structures. This gives your team a robust starting point, saving days in the initial design phase.

Rapid Executive Benchmarking & Research

Use AI research tools (e.g., Perplexity, Consensus) to quickly scan and synthesise industry reports, competitor analyses, and academic papers on complex business problems. Get a concise summary of best practices, emerging trends, and potential strategic pitfalls, all in minutes, not days. Perfect for prepping for that big board meeting.

First-Draft Executive Communications & Change Plans

Provide an AI with a programme brief, executive stakeholder map, and solution summary. Ask it to generate first drafts of board-level presentation outlines, strategic communication plans, complex change management narratives, or even FAQs for a major organisational shift. This frees you up to refine the message, not just write it from scratch.

Common questions

How do you become a Solutions Design Consultant Manager?

Common routes in include Lead Solutions Design Consultant (Internal) (3-5 years as a Lead), Senior Manager / Principal in External Consulting (5-7 years in external consulting at a similar level) and Head of Business Improvement / Process Excellence (within a large organisation) (4-6 years in a similar internal leadership role). Times vary with prior experience.

Where can a Solutions Design Consultant Manager progress to?

This role can lead on to Director, Business Transformation (3-5 years in the Manager role) and Head of Strategy / Chief of Staff (4-6 years in the Manager role), depending on the skills you build.

What new skills matter most for a Solutions Design Consultant Manager?

Increasingly, AI-Driven Strategic Insights & Decision Support and Ecosystem Orchestration & Partnership Management. These are the skills our record of this role lists as growing.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Data Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Solutions Design Consultant Manager

Where should we send it?

Two short quizzes about you

Will AI change your work as a Solutions Design Consultant Manager?

What's rising in its place

AI-Driven Strategic Insights & Decision Support

Ecosystem Orchestration & Partnership Management

Skills this role draws on

Technical

How you actually get there, here

Lead Solutions Design Consultant (Internal)

Senior Manager / Principal in External Consulting

Head of Business Improvement / Process Excellence (within a large organisation)

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

One to one, on the work you already do

Everything else the record holds

The career path, and where it branches

Director, Business Transformation

Head of Strategy / Chief of Staff

Where AI is starting to help

Automated Strategic Synthesis

Accelerated Operating Model Design

Rapid Executive Benchmarking & Research

First-Draft Executive Communications & Change Plans

Common questions

Want a read on where you stand?