The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme ROI Realisation
Ensuring change programmes under your remit meet or exceed their stated business case return on investment.
Target · Achieve >90% of targeted ROI for managed programmes.For the new ERP rollout, your team's change efforts helped realise £3M in efficiency savings within 12 months, exceeding the £2.5M target.
Change Saturation Score Reduction
Reducing the overall 'change fatigue' experienced by employees across the organisation.
Target · Decrease the enterprise-wide change saturation index by 15% year-over-year.Our Q4 employee survey showed the change saturation score dropped from 7.2 to 6.1, a 15.3% reduction, directly linked to better sequencing of your team's programmes.
Organisational Change Maturity
Improving our internal capability and processes for managing change.
Target · Advance our Prosci Change Maturity Model score from Level 2 to Level 4 within 3 years.Our latest assessment showed we've moved from 'Isolated' to 'Standardised' in our change approach, a direct result of the frameworks and training your team has implemented.
Adoption Rate of New Systems/Processes
The percentage of targeted users actively using new systems or adhering to new processes.
Target · Achieve >85% adoption within 90 days of go-live for major initiatives.The new CRM system in EMEA saw 92% of the sales team actively logging calls and opportunities within the first quarter, well above the 85% target.
Team Engagement & Retention
The overall satisfaction and stability of your direct reports and the broader change practice.
Target · Maintain >80% team engagement score and <10% voluntary turnover.Your team's engagement scores were consistently among the highest in Internal_Consulting, and you haven't lost a single direct report in the last 18 months.
Strategic Influence & Credibility
Being seen as a trusted advisor by senior leadership on all matters related to organisational change.
- You're proactively invited to early-stage strategy discussions, your input is sought on major investment decisions, and you're asked to present regularly to the C-suite on change readiness and adoption risks. Senior leaders often refer to your team's insights when discussing programme health.
Team Development & Mentorship
Effectively coaching and developing your direct reports and contributing to the growth of the wider change community.
- Your team members consistently achieve their development goals, they're promoted internally, and they speak highly of your support. You're regularly asked to lead internal training sessions or mentor junior colleagues from other teams. You've built a reputation for growing talent.
Risk Anticipation & Mitigation
Proactively identifying potential roadblocks and resistance, then developing robust plans to address them before they become critical issues.
- You consistently flag emerging risks related to change adoption or stakeholder resistance in programme steering committees, often weeks before others recognise them. Your mitigation plans are well-thought-out and effectively prevent major disruptions. You rarely have 'surprises' related to people-side risks.
Cross-Functional Collaboration & Partnership
Building strong, collaborative relationships with other departments (e.g., IT, HR, Business Units) to ensure integrated change delivery.
- Other department heads actively seek your team's involvement early in project lifecycles. There's a clear sense of shared ownership for change outcomes across functions, not just your team. You're known as someone who brings people together to solve complex problems, rather than operating in a silo.
Methodology & Tooling Advancement
Driving continuous improvement in our change management frameworks, tools, and best practices.
- You've introduced new, more effective approaches to change impact assessment or resistance management. Your team's templates and resources are widely adopted across the organisation. You regularly share insights from external conferences or research to keep our practice current and effective.