The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Manager
1-2 yearsSkills to master
- Organisation, scheduling, communication, managing multiple priorities, basic software proficiency. You'll have experience keeping things running smoothly.
You're ready to move on when
- You've regularly managed complex diaries for others.
- You've been the go-to person for organising events or projects.
- You're known for your excellent communication and attention to detail.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Active listening, problem-solving, empathy, clear communication (written and verbal), managing expectations, handling difficult conversations. You'll be great at talking to people.
You're ready to move on when
- You regularly resolve customer issues with a positive attitude.
- You're skilled at building rapport quickly over the phone or email.
- You can explain complex information clearly and patiently.
- 3
Sales Support / Junior Sales Role
1-2 yearsSkills to master
- Outreach, lead generation, communication, resilience to rejection, understanding client needs, basic CRM use. You'll be comfortable with proactive engagement.
You're ready to move on when
- You've had targets for outreach or lead generation.
- You're comfortable making initial contact with new people.
- You understand the importance of a good 'pitch' or opening message.