How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Recruitment & Employment Confederation has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Recruitment & Employment Confederation awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Recruitment & Employment Confederation.
This Level 2 NVQ certificate is aimed at individuals working in recruitment resourcing roles. It covers the skills required to contribute to recruitment processes and exceed customer expectations. The qualification is relevant to the marketing and sales sector.
These are the units Recruitment & Employment Confederation registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Recruitment & Employment Confederation. It does the teaching and the mapping. Recruitment & Employment Confederation sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Building and maintaining relationships with candidates Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Build long term relationships with candidates, establishing trust and rapport.
- Maintain on-going and post-placement relationships, providing support and guidance to candidates.
Contributing to the development of a recruitment resourcing plan Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Support the client to meet their recruitment needs, in line with organisational policies and procedures
- Contribute to the overall development of a recruitment resourcing plan, under supervision
Deliver customer service Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the key principles of effective customer service delivery.
- Understand the relationship between consistent customer service and the overall brand image and reputation of an organisation.
- Prepare adequately to deal with diverse customer interactions and enquiries.
- Provide high-quality customer service in a variety of situations.
- Support initiatives aimed at improving customer service delivery within the organisation.
Deliver customer service to challenging customers Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the key principles of delivering excellent customer service, even when dealing with challenging customers
- Understand the factors that can contribute to challenging customer behaviour
- Deal with challenging customers in a professional and empathetic manner, de-escalating situations and finding appropriate solutions
- Apply effective communication techniques when interacting with challenging customers
- Recognise and manage own emotional responses when dealing with challenging customers
Develop working relationships with colleagues Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the principles of effective team working, including communication, collaboration, and respect
- Maintain effective working relationships with colleagues, communicating clearly and professionally
- Collaborate with colleagues to resolve problems, contributing to solutions and supporting team goals
Exceed customer expectations Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand how to exceed customer expectations, considering factors such as service standards and customer feedback
- Exceed customer expectations, providing a positive and memorable experience
Generating and qualifying sales leads Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the relevant practices, legislation, regulations, and codes of practice that govern the generation and qualification of sales leads.
- Understand the end-to-end process of generating and qualifying sales leads, from initial contact to assessment of potential.
- Prospect for potential customers using appropriate methods and techniques.
Identifying client recruitment requirements Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Effectively identify and document clients’ recruitment requirements, including skills, experience, and cultural fit
- Establish detailed role requirements based on client needs, including job descriptions and person specifications
- Provide clear and concise information to clients to confirm recruitment arrangements, including timelines, fees, and service level agreements
Make telephone calls to customers Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand how to make telephone calls to customers, considering factors such as call structure and tone of voice
- Plan telephone calls to customers, identifying the purpose and desired outcome
- Make telephone calls to customers, following a structured approach and using effective communication skills
Manage diary systems Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the importance of effective diary management systems in a professional environment
- Understand the different types of diary systems available and their respective advantages and disadvantages
- Manage diary systems effectively, scheduling appointments, meetings, and other commitments accurately
- Prioritise tasks and manage time effectively using a diary system
- Make changes to diary entries as required, ensuring all relevant parties are informed
Manage personal performance and development Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Manage personal performance, setting goals and monitoring progress towards achieving them.
- Manage their own time and workload, prioritising tasks and meeting deadlines effectively.
- Identify their own development needs, recognising areas where skills and knowledge can be improved.
- Fulfil a personal development plan, taking action to address identified development needs and enhance performance.
Pre-selecting candidates Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Pre-select candidates based on defined criteria and job specifications.
- Present pre-selected candidates to relevant stakeholders, providing clear and concise information.
Preparing and delivering a sales demonstration Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand how to prepare for a sales demonstration, including identifying the target audience and their needs.
- Understand how to deliver a sales demonstration effectively, using appropriate techniques and communication skills.
- Prepare for a sales demonstration, ensuring all necessary materials and equipment are available.
- Deliver a sales demonstration in a professional and engaging manner.
- Evaluate the sales demonstration, identifying areas for improvement and learning from the experience.
Researching candidates for recruitment purposes Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the various methods and resources available for searching for candidate information for recruitment purposes
- Understand how to comply with data protection regulations when searching for and handling candidate information
- Search for candidate information effectively using online databases, social media platforms, and other relevant sources
- Search for candidate information using internal databases and networks
Researching candidates through social media networking Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the benefits and potential risks associated with utilising social media networking platforms to conduct candidate searches.
- Understand how different social media networks are commonly used for recruitment and professional networking purposes.
- Create a professional social networking profile that effectively represents skills and experience.
- Create and manage a social media group or network designed to attract potential candidates for specific roles.
Resolve customer service problems Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the key considerations involved in the effective resolution of customer service problems.
- Resolve customer service problems efficiently and effectively, aiming for customer satisfaction.
- Manage unresolved customer service problems appropriately, escalating where necessary and maintaining clear communication.
Selling face to face Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand how to sell to customers face to face, considering different customer needs and preferences
- Prepare for the sale, gathering relevant information and resources
- Conduct a face to face sales meeting with the customer, using effective communication techniques
- Deal with sales objections during face to face sales situations, using appropriate strategies
- Close the sale, confirming the agreement and next steps
Support the recruitment processes Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Administer tasks within the recruitment process, following established procedures and guidelines.
- Administer the selection process, ensuring fairness and objectivity in the assessment of candidates.
- Ensure compliance with the recruitment process, adhering to relevant legislation and organisational policies.
Using Client Relationship Management systems for recruitment purposes Real unit · Recruitment & Employment Confederation
What you'll be able to do
- Understand the core principles of Client Relationship Management (CRM) systems and their application within the recruitment sector
- Understand the specific requirements for using CRM systems in recruitment activities
- Administer a candidate database within a CRM system, ensuring data accuracy and compliance
- Store candidate information securely within the CRM system, adhering to data protection regulations
- Retrieve candidate information efficiently from the CRM system, using appropriate search criteria
- Archive candidate information within the CRM system, following established procedures and retention policies
- Utilise a CRM system to effectively match candidates to specific client requirements, based on skills, experience, and other relevant criteria
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Attract and maintain relationships with job-seekers
- Standard
Contact hirers and establish recruitment requirements
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 2 records
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 28 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Junior Recruitment Specialist
This work can lead to a senior recruitment specialist or talent acquisition partner role, or into recruitment management.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Recruitment & Employment Confederation rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building and maintaining relationships with candidatesContributing to the development of a recruitment resourcing planDeliver customer serviceDeliver customer service to challenging customersDevelop working relationships with colleaguesExceed customer expectationsGenerating and qualifying sales leadsIdentifying client recruitment requirements
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Generating and qualifying sales leads” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contributing to the development of a recruitment resourcing plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Manage diary systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Identifying client recruitment requirements” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building and maintaining relationships with candidates, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop skills to build and maintain long-term relationships with candidates throughout the recruitment process and post-placement. The unit emphasises effective communication, addressing candidate needs, and providing ongoing support.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for REC Level 2 NVQ Certificate in Recruitment Resourcing (RQF)
19 units in this credential, in the order it lists them, awarded by Recruitment & Employment Confederation.
- Building and maintaining relationships with candidates
- Contributing to the development of a recruitment resourcing plan
- Deliver customer service
- Deliver customer service to challenging customers
- Develop working relationships with colleagues
- Exceed customer expectations
and 13 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.