UK

United Kingdom · Property and facilities · Mid-Level (2-5 years)

Global Front of House Coordinator

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toRegional Workplace Experience Lead
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Workplace Experience Coordinator · Office Operations Specialist · Facilities Support Lead · Guest Services Coordinator

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

iCQ Level 4 Diploma in Hospitality Management iCan Qualifications Limited · Level 4 · covers 1 of 10 standards
City & Guilds Level 1 NVQ Certificate in Hospitality Services City & Guilds Limited · Level 1 · covers 1 of 10 standards
ProQual Level 3 Diploma in Customer Service ProQual Awarding Body · Level 3 · covers 1 of 10 standards
BIIAB Level 2 NVQ Diploma in Hospitality Services BIIAB · Level 2 · covers 3 of 10 standards
City & Guilds Level 2 NVQ Diploma in Front of House Reception City & Guilds Limited · Level 2 · covers 3 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Manage front of house and guest relations iCQ Level 4 Diploma in Hospitality Management
Service Public Areas at Front of House City & Guilds Level 1 NVQ Certificate in Hospitality Services
Provide reception services ProQual Level 3 Diploma in Customer Service
Deal with Arrival of Customers BIIAB Level 2 NVQ Diploma in Hospitality Services
Handle Mail and Book External Services City & Guilds Level 2 Certificate In Hospitality and Catering Principles (Front of House Reception)

The future skills this job leans on

Data Fluency turning numbers into a decision
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Your Plan Illustration

Built for Global Front of House Coordinator

5 units that map to this job, from the qualifications that cover it.

  1. Manage front of house and guest relations iCan Qualifications Limited · covers 1 of 10 standards Level 4
  2. Service Public Areas at Front of House City & Guilds Limited · covers 1 of 10 standards Level 1
  3. Provide reception services ProQual Awarding Body · covers 1 of 10 standards Level 3
  4. Deal with Arrival of Customers BIIAB · covers 3 of 10 standards Level 2
  5. Handle Mail and Book External Services City & Guilds Limited · covers 1 of 10 standards Level 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Global Front of House Coordinator?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Data Interpretation for Workplace Insights
  • Enhanced Digital Communication & Content Curation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Global Front of House Coordinator plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Global Front of House Coordinator makes sure an office runs smoothly for everyone who arrives, from staff to visitors and clients.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Envoy / Proxyclick (Visitor Management System) Intermediate

Managing visitor pre-registrations, checking guests in/out, printing badges, notifying hosts, troubleshooting basic user issues, and pulling daily visitor logs.

Condeco / Robin (IWMS / Space Management) Intermediate

Booking meeting rooms and hot desks for employees, checking space availability, managing booking conflicts, and assisting users with the booking platform.

ServiceNow (Facilities Module) / Zendesk Intermediate

Logging, categorising, and assigning incoming employee requests (e.g., maintenance, supplies), providing status updates to requesters, and tracking resolution times.

Brivo / Openpath (Access Control Systems) Basic

Provisioning and de-provisioning temporary access cards for visitors and contractors, running basic reports on door access history for security, and troubleshooting minor card issues.

MS Teams / Slack / Appspace (Digital Signage) Intermediate

Posting building announcements, managing front-of-house team communication channels, and updating content on lobby digital screens for visitors and employees.

Coupa / SAP Ariba (Financial/Procurement) Basic

Creating purchase requisitions for front-of-house supplies (e.g., coffee, stationery), and matching invoices to purchase orders (PO matching) for approval.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Visitor Check-in Process Follows established steps for visitor registration and badge issuance, escalating any unusual requests (e.g., no ID, VIP without appointment) to supervisor. Independently manages daily visitor flow, handles non-standard check-ins (e.g., group arrivals, last-minute changes) by adapting standard procedures, escalating only true exceptions. Designs and refines local visitor check-in protocols, trains junior staff on best practices, makes recommendations for VMS system improvements based on operational needs.
Meeting Room Setup & Support Executes meeting room setups according to specific instructions, tests AV equipment, reports any issues to IT or supervisor. Takes ownership of meeting room readiness, proactively identifies and resolves minor AV issues, coordinates catering and furniture changes, makes judgment calls on urgent requests. Develops and optimises meeting room setup checklists and service standards, acts as a primary point of contact for complex event support, mentors others on AV troubleshooting.
Vendor Coordination Relays instructions from supervisor to cleaning/catering staff, reports vendor performance issues to supervisor. Coordinates daily tasks with cleaning, catering, and security vendors, addresses minor service discrepancies directly, provides feedback on vendor performance to manager. Manages day-to-day relationships with key soft service vendors, conducts informal performance reviews, identifies areas for service improvement, and proposes changes to contracts.
Budgetary Spending (Operational Supplies) Submits requests for office supplies based on stock levels, requires approval for all purchases. Manages stock levels for front-of-house supplies, creates purchase requisitions for routine items, can approve small, urgent purchases up to £100 without immediate approval (but informs manager). Manages a small operational budget (e.g., £5K-£10K), analyses spend patterns for efficiency, sources new suppliers for better value, provides input for annual budget planning.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Visitor Satisfaction Score (VSS)
How happy our visitors are with their experience, from check-in to departure.
Target · Achieve an average VSS of >4.5 out of 5 stars.

If 100 visitors complete the survey in a month, and the average rating is 4.6, you're hitting the mark. If it dips to 4.2, we'll need to figure out why.

Service Ticket Resolution Time (Tier 1)
How quickly you resolve common, straightforward requests from employees (e.g., 'where's the printer?', 'can you help with a meeting room booking?').
Target · Resolve 90% of Tier 1 requests within 2 hours of logging.

Out of 50 basic requests last week, you closed 46 within two hours. That's 92%, so you're doing great. If you're consistently taking longer, we'll look at what's causing the bottlenecks.

Meeting Room Setup Accuracy
Making sure meeting rooms are set up exactly as requested (AV working, furniture arranged, catering delivered) before meetings start.
Target · Maintain an error rate of <1% on meeting room configurations.

If we had 200 meeting room setups last month, and only one had an AV issue or wrong layout, that's 0.5% error, which is fantastic. More than two errors, and we'll need to review the checklist.

Access Card Provisioning Turnaround
The time it takes to create and activate temporary access cards for new visitors or contractors once all details are received.
Target · Provision 95% of temporary access cards within 15 minutes of request approval.

If you process 30 temporary access requests in a week, and 29 of them are ready within 15 minutes, you're at 96.6% – spot on. This is crucial for keeping things moving and avoiding queues.

Proactive Problem Solving
Not just fixing issues, but spotting potential problems before they escalate and taking steps to prevent them.
  • You'll be the one who notices the coffee machine is low on milk before anyone complains, or spots a wobbly chair and gets it replaced. Your manager will hear about how you 'saved the day' by anticipating an issue. You'll suggest small improvements to daily processes without being asked, making things smoother for everyone.
Vendor Communication Quality
How effectively and professionally you communicate with our various service providers (cleaning, catering, security).
  • Vendors will consistently meet their service agreements, and they'll tell your manager that you're easy to work with and clear in your instructions. You'll resolve minor vendor issues directly and calmly, usually before they become bigger problems. There won't be any 'he said, she said' moments because your communications are always clear and documented.
Workplace Ambiance & Presentation
The overall 'feel' and tidiness of the front-of-house areas, making sure it always reflects our company's brand.
  • The lobby, reception, and common areas will consistently look immaculate. Visitors and employees will often comment on how pleasant and well-maintained the space feels. You'll notice the small details—a crooked picture, a misplaced plant, a smudged glass—and fix them without needing to be prompted. It's about creating that 'wow' factor, or at least a 'this feels good' factor.
Informal Mentorship & Support
Providing helpful guidance and support to new joiners or temporary staff, helping them get up to speed.
  • New team members will feel comfortable coming to you with questions. Your manager will notice that new staff integrate quickly and effectively because of your help. You'll share your knowledge and tips freely, making sure everyone on the team is set up for success, even if they don't report to you directly.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Creating a Welcoming & Efficient Environment

You get a genuine kick out of seeing a perfectly organised reception area, a smooth check-in process, or a meeting room flawlessly set up. You enjoy being the person who makes people's day a little bit easier and more pleasant.

You'll feel a sense of accomplishment after a busy morning of visitor arrivals, knowing every guest felt welcomed and found their way easily. Or, you'll feel satisfied when you've streamlined a booking process, cutting down on confusion for everyone.

Solving Problems & Being the Go-To Person

You thrive on the challenge of unexpected issues and enjoy being the first point of contact for help. You like the feeling of being indispensable, the one who can always find a solution or point people in the right direction.

When an urgent request comes in—a VIP arriving early, a last-minute change to an event setup—you're energised by the puzzle of making it work. You'll enjoy the 'thank you's from colleagues you've helped out of a bind.

Making a Tangible, Immediate Impact

You enjoy seeing the direct results of your work every single day. You don't want to wait months for a project to finish; you want to see happy faces and smooth operations right now.

You'll feel rewarded when you see a visitor smile after a seamless check-in, or when a colleague tells you the meeting room setup was perfect. The immediate feedback loop of front-of-house work is what keeps you going.

What frustrates people
  • The Invisibility of Perfection: You'll spend 99% of your time ensuring everything runs flawlessly, which no one notices. The 1% of the time something goes wrong (a delayed catering order, a broken coffee machine), it's the only thing anyone remembers.
  • Being the 'Everything' Person: You are the default recipient for all complaints, from the office being too cold to the Wi-Fi being slow, even when you have no control over the solution. You become the public face for other departments' failures.
  • The Executive Bypass: Dealing with last-minute, high-stakes requests from senior leaders who ignore established processes and expect you to 'just make it happen,' disrupting carefully planned work for the entire team.
  • Budget vs. Experience Tension: Being tasked with creating a 'high-touch' experience while simultaneously being asked to cut costs on the very vendors and supplies that deliver it.
  • Vendor No-Shows: That gut-wrenching feeling when a critical vendor (e.g., catering for a client lunch, extra cleaning crew for an event) is late or doesn't show up, and you have to scramble to find a solution while maintaining a calm exterior.
  • The Thankless Task of Enforcement: Being the 'bad guy' who has to politely enforce policies that employees dislike, such as clear desk policies, badge-wearing, or guest registration rules.
What this role does not give you
  • A predictable, quiet, or highly routine work environment – expect constant interruptions and shifting priorities.
  • Isolation or purely back-office work – you'll be front and centre, interacting with people all day.
  • The ability to ignore small details – those little things really matter here.
  • A role where you can always stick strictly to the rule book – sometimes you'll need to think on your feet and be flexible.
  • A job where you're always working on long-term, strategic projects – this is very much about the 'here and now'.

8Who you work with

Your work directly impacts employee productivity by creating a seamless, supportive environment. You also directly influence our company's external perception by ensuring visitors have a professional, welcoming experience. Honestly, a smooth front of house makes everyone's day better, and a bumpy one can really throw things off. You're a vital cog in the machine, really.

Inside the business
  • Our Employees (everyone from junior staff to senior leadership)
  • IT Support Team (for AV issues, Wi-Fi, equipment setup)
  • HR Department (for new joiner inductions, employee events)
  • Security Team (for access control, incident response)
  • Internal Event Organisers (for meeting room bookings, catering coordination)
Outside the business
  • Visitors and Clients (the people who come to our offices)
  • Cleaning and Catering Vendors (the teams who keep our space tidy and fed)
  • Security Contractors (the folks managing building access and safety)
  • Facilities Maintenance Teams (for any repairs or upkeep)
  • Delivery and Courier Services (for parcels and post)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (2-5 years) in a busy front-of-house, hospitality, or customer service role where you were responsible for managing daily operations and client interactions.
  • Demonstrable experience using at least one Visitor Management System (e.g., Envoy, Proxyclick) and a service request ticketing system (e.g., ServiceNow, Zendesk).
  • A track record of handling unexpected situations calmly and professionally, often under pressure.
  • Strong organisational skills and a keen eye for detail, ensuring accuracy in all tasks.
  • Excellent verbal and written communication skills in English, with the ability to interact effectively with diverse groups of people.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced VMS & IWMS Configuration

You'll move beyond just using the systems to understanding how to tweak them. This means setting up new user groups, modifying booking rules, or even helping to integrate new features. It's about making the tools work harder for us.

User Role Management · Workflow Automation (Basic) · System Integration Concepts · Feature Adoption & Training

  • This month: Ask your manager to grant you 'administrator' access (if appropriate) to our VMS or IWMS in a test environment. Explore all the settings.
  • Next month: Identify one manual process that could be automated within one of these systems and research how to set it up.
  • Month 3: Shadow someone from IT or Facilities who is involved in system configuration or setup. Ask lots of questions!
  • Month 4: Develop a short 'how-to' guide for a new feature in one of our systems and share it with your team.

Quick win: Take the initiative to learn every single feature of our current VMS and IWMS. Become the internal expert that everyone comes to for tricky questions.

11Staying current once you are in

What people here do to keep up
  • Attend industry webinars or local networking events focused on workplace experience or facilities management. It's a great way to see what others are doing and pick up new ideas.
  • Seek out opportunities to cross-train on different systems or processes within our Facilities team. The more you know, the more valuable you become.
  • Take online courses (e.g., via LinkedIn Learning, Coursera) on advanced customer service, basic project coordination, or data interpretation skills.
  • Volunteer to lead a small internal initiative, like organising a new employee social event or improving an existing front-of-house process. It shows initiative and leadership potential.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Data Interpretation for Workplace Insights

We're collecting more data than ever before—from visitor numbers to meeting room usage. Being able to look at these numbers and understand what they actually mean (and what to do about it) is becoming crucial for optimising our spaces and services.

  • Basic Data Visualisation
  • Key Performance Indicators (KPIs)
  • Identifying Anomalies
  • Storytelling with Data

Enhanced Digital Communication & Content Curation

With more digital signage and internal communication platforms, you'll need to be more than just a sender of messages. You'll be curating engaging content that informs, delights, and guides our employees and visitors. It's about cutting through the noise.

  • Visual Communication Principles
  • Content Scheduling & Targeting
  • Tone of Voice for Digital Channels
  • Basic Graphic Design (Templates)

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Workplace Experience (WX) Design Principles
  • Service Level Agreement (SLA) Management (Soft Services)
  • Visitor Journey Mapping (Basic)
  • Incident & Emergency Response Coordination (On-site)
  • Space Utilisation Analysis (Basic Interpretation)
  • Vendor Relationship Management (Day-to-day)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Hospitality/Hotel Front Desk

    2-4 years

    Skills to master

    • Guest relations, reservation systems, handling demanding clients, managing busy periods, basic cash handling, problem-solving under pressure.

    You're ready to move on when

    • You've consistently received excellent guest feedback and positive reviews.
    • You've taken on informal leadership roles, like training new staff or managing a shift.
    • You're comfortable with multi-tasking and can handle unexpected issues calmly.
  2. 2

    Administrative Assistant / Office Manager (Small Office)

    3-5 years

    Skills to master

    • Office organisation, vendor coordination, supply management, basic IT troubleshooting, scheduling, managing communications.

    You're ready to move on when

    • You've successfully managed office budgets and procurement for a small team.
    • You've implemented new office processes that improved efficiency.
    • You're the go-to person for all office-related queries and issues.
  3. 3

    Customer Service Representative (High Volume)

    2-3 years

    Skills to master

    • Complaint resolution, active listening, managing customer expectations, using ticketing systems, maintaining a positive attitude in challenging situations.

    You're ready to move on when

    • You've consistently met or exceeded customer satisfaction targets.
    • You're adept at de-escalating tense situations and finding solutions.
    • You've demonstrated an ability to learn and master new software quickly.

15Where this role leads

The long view: This work can lead to workplace experience management, and from there to senior roles overseeing workplace strategy or corporate real estate.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Global Front of House Coordinator is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Manage front of house and guest relations, worked against Global Front of House Coordinator.

Manage front of house and guest relations Level 4

Applied to your work in Global Front of House Coordinator

This unit aims to equip learners with the skills to effectively manage front of house operations and guest relations within a hospitality environment. Learners will be able to manage staff, customer flow, and service standards, as well as handle customer property securely and address customer needs and complaints effectively.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Global Front of House Coordinator plan, free
See Your Progress Grow Illustration
Global Front of House Coordinator
  • Workplace Experience (WX) Design Principles
  • Service Level Agreement (SLA) Management (Soft Services)
  • Visitor Journey Mapping (Basic)
  • Incident & Emergency Response Coordination (On-site)
  • Space Utilisation Analysis (Basic Interpretation)
  • Vendor Relationship Management (Day-to-day)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Global Front of House Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Global Front of House Coordinator (L3)

    2-3 years in current role

    You'll move from independently managing a site to leading a larger, more complex site or a small cluster of sites. You'll take on more vendor management and start formally mentoring junior staff.

    • Vendor Performance Management (QBRs, service credits)
    • Local SOP Design & Optimisation
    • Budget Input & Tracking (site level)
    • Training & Onboarding (formalised)

  2. Regional Workplace Experience Lead (L4)

    4-6 years in current role (or 1-2 years as Senior Coordinator)

    This is a bigger jump. You'd be managing FoH operations across multiple sites within a region, standardising processes, managing regional budgets, and implementing new workplace programmes. You'd likely have a small team reporting to you.

    • Multi-site Operations Management
    • Regional Vendor Contract Management
    • Workplace Programme Implementation
    • Data-Driven Decision Making (regional insights)
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of front-of-house work involves repetitive tasks and quick problem-solving. But what if you could offload some of that to smart tools, freeing you up for the really important stuff—like making genuine connections and solving bigger challenges? That's exactly what AI can do for you here.

Our team is already looking at how AI can make your job smoother, faster, and frankly, a lot less tedious. We're not talking about replacing you; we're talking about giving you a superpower. Imagine having a digital assistant that handles the grunt work, leaving you to focus on the 'human touch' that only you can provide. Here's a glimpse of how AI will actually help you day-to-day in this role.

Automated Visitor Pre-Screening & Check-in

Our AI-powered Visitor Management System (VMS) will automatically send pre-registration links, collect NDAs, and even use facial recognition for super-fast, touchless check-ins. You won't be stuck manually typing details or chasing forms; the system does it all before the guest even arrives. This means fewer queues and more time for you to greet people properly.

Predictive Space & Amenity Analytics

Imagine AI analysing data from sensors and booking systems to predict when the lobby will be busiest, or which meeting rooms are always in demand. It can even forecast when coffee or snacks will run out, prompting you to restock before anyone notices. This shifts you from constantly reacting to proactively managing, which is a game-changer for efficiency.

Instant Employee Help via Workplace Chatbot

Picture an AI chatbot, integrated into MS Teams or Slack, that can instantly answer 80% of those common employee questions: 'How do I book a room?', 'What's the guest Wi-Fi password?', 'Where's the wellness room?'. This means fewer interruptions for you, letting you focus on more complex issues or higher-value tasks, instead of repeating the same answers all day.

Smart Communication & Itinerary Generation

AI can help draft personalised pre-arrival emails for VIP visitors, including travel directions, photos of the entrance, host contact details, and a tailored visit schedule. It pulls all the relevant info and formats it beautifully, saving you precious time on manual, high-touch communications. You'll just need to review and hit send.

Common questions

Common questions

How do you become a Global Front of House Coordinator?

Common routes in include Hospitality/Hotel Front Desk (2-4 years), Administrative Assistant / Office Manager (Small Office) (3-5 years) and Customer Service Representative (High Volume) (2-3 years). Times vary with prior experience.

Where can a Global Front of House Coordinator progress to?

This role can lead on to Senior Global Front of House Coordinator (2-3 years in current role) and Regional Workplace Experience Lead (4-6 years in current role (or 1-2 years as Senior Coordinator)), depending on the skills you build.

What new skills matter most for a Global Front of House Coordinator?

Increasingly, Data Interpretation for Workplace Insights and Enhanced Digital Communication & Content Curation. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in property and facilities

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built here, customer service, coordinating vendors, solving problems and managing daily operations, apply well beyond one office. They transfer to corporate hospitality, event management, property management, and customer success roles in other industries.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Global Front of House Coordinator plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.