How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City and Guilds of London Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City and Guilds of London Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City and Guilds of London Institute.
This qualification covers the required skills and knowledge for preparing to work in the Hospitality & Catering Industry, focusing on front of house roles.
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Deal with arrival of customers Real unit · City and Guilds of London Institute
What you'll be able to do
- Ensure a smooth arrival for guests at the reception area.
Deal with bookings Real unit · City and Guilds of London Institute
What you'll be able to do
- Process and manage customer bookings efficiently.
Deal with communications as part of the reception function Real unit · City and Guilds of London Institute
What you'll be able to do
- Handle various forms of communication during customer interactions.
Give customers a positive impression of self and your organisation (ICS) Real unit · City and Guilds of London Institute
What you'll be able to do
- Create a positive impression for the customer on arrival.
Maintain a safe, hygienic and secure working environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of health and safety in the workplace.
Prepare customer accounts and deal with departures Real unit · City and Guilds of London Institute
What you'll be able to do
- Facilitate the departure process for customers.
Produce documents in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Create and manage business documents in hospitality settings.
Provide tourism information services to customers Real unit · City and Guilds of London Institute
What you'll be able to do
- Provide accurate tourism information to guests.
Work effectively as part of a hospitality team Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate effective teamwork in hospitality settings.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Deal with arrival of customersDeal with bookingsDeal with communications as part of the reception functionGive customers a positive impression of self and your organisation (ICS)Maintain a safe, hygienic and secure working environmentPrepare customer accounts and deal with departuresProduce documents in a business environmentProvide tourism information services to customers
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Prepare customer accounts and deal with departures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Work effectively as part of a hospitality team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Deal with arrival of customers, one of this qualification's own units.
Applied to your own work
This unit involves managing the arrival process of customers at the reception.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 2 NVQ Diploma in Front of House Reception
9 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Deal with arrival of customers
- Deal with bookings
- Deal with communications as part of the reception function
- Give customers a positive impression of self and your organisation (ICS)
- Maintain a safe, hygienic and secure working environment
- Prepare customer accounts and deal with departures
and 3 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.