The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Control Test Completion Rate
Percentage of assigned controls for your specific process areas (e.g., Procure-to-Pay, Order-to-Cash) that you've completed testing for by the agreed deadlines.
Target · 100% by quarterly deadlinesIf you're assigned 25 controls for Q1, you'll need to have all 25 tests documented and reviewed by the end of March. Missing even one means we're not fully compliant.
Workpaper Quality & Review Notes
The number of significant review notes or rework requests from your Senior Analyst or Lead on your completed control testing workpapers.
Target · <10% of workpapers requiring significant reworkYou submit 10 workpapers; if only one comes back needing substantial changes to evidence or methodology, you're hitting the target. More than that, and we'll need to chat about improving your approach.
Issue Identification & Documentation
The number of legitimate control deficiencies you identify and clearly document, showing a good understanding of the control's objective and its failure.
Target · Identify and document at least 2-3 low-impact control deficiencies per quarter within your assigned areas.You spot that a key approval signature is missing on 15% of invoices over £10K. You document this clearly, explaining the risk and how often it happened. That's a good quality finding.
Evidence Retrieval Efficiency
The average time it takes you to gather all necessary evidence from business process owners after making the initial request.
Target · Average evidence retrieval time of <5 working days per request.You send out a PBC list on Monday. If you're consistently getting all the required documents back by Friday, you're doing well. If it's taking two weeks, we'll need to look at your follow-up strategy.
Process Understanding & Walkthrough Quality
Your ability to truly understand and document business processes, identifying key risks and controls during walkthroughs, rather than just passively observing.
- Your Senior Analyst will note if your process flow diagrams and narratives accurately reflect the 'as-is' process, if you ask insightful questions during walkthroughs, and if you can clearly articulate the control points and potential gaps to others. You'll be able to explain how a transaction moves through the system from start to finish.
Stakeholder Collaboration & Follow-up
How effectively you work with business teams to get the information you need, handle pushback, and maintain a professional relationship, even when chasing overdue items.
- Feedback from business process owners (informal or formal) regarding your professionalism and persistence. Your ability to get evidence without constant escalation. Your Senior Analyst will observe if you're proactive in follow-ups and if you handle difficult conversations diplomatically.
Problem-Solving & Issue Analysis
Your capability to analyse identified control deficiencies, understand their root cause, and propose practical, initial recommendations for remediation.
- When you report a deficiency, you'll be expected to offer an initial thought on 'why' it happened and 'what could be done'. Your Senior Analyst will look for logical reasoning in your analysis and a proactive approach to thinking about solutions, even if they're not fully formed yet.
Learning & Development
Your commitment to understanding the broader control environment, relevant regulations (like SOX), and improving your technical skills.
- You'll be asking questions about the COSO framework, showing initiative in learning new features of Workiva or Alteryx, and actively participating in team training sessions. Your Senior Analyst will notice if you're continuously trying to deepen your knowledge beyond just your assigned tasks.