The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Days to Close Month-End
The number of business days it takes your team to complete all month-end tasks and submit draft financials to the Controller.
Target · Reduced from 10 days to 7 days, or maintained at <7 days.If we currently close on day 10, your goal is to hit day 7 consistently by Q3 through process improvements and team efficiency.
Accuracy of Draft Financials
The number of significant review points or material adjustments required by the Controller on the draft management accounts pack.
Target · Fewer than 5 significant review points per month; zero material adjustments.In Q2, the Controller only had 3 minor questions on the P&L and Balance Sheet, with no changes needed to the core numbers.
Team Productivity & Cross-Training
The number of junior staff successfully cross-trained on key functions (e.g., AP, AR, Payroll) and their ability to perform these tasks independently.
Target · Successfully cross-train 2 junior staff on at least two core bookkeeping functions within 12 months.By September, both Sarah and Tom can independently run the bi-weekly payroll and manage the full AP cycle without close supervision.
Audit Adjustments (Supervised Areas)
The number of material adjustments or findings related to the areas under your direct supervision during the annual external audit.
Target · Zero material adjustments required for areas under your team's supervision.The 2024 audit report noted no significant issues or adjustments needed for our GL, AP, or AR balances, which is a big win.
Invoice Processing Efficiency
Average time from invoice receipt to payment, and the percentage of invoices processed automatically vs. manually.
Target · Reduce average invoice processing time by 15% and increase automation to 70% within 6 months.We used to take 10 days to process an invoice; now, with new workflows, it's down to 8.5 days. Plus, 75% of our invoices are now auto-coded.
Process Improvement & Documentation
Your ability to identify bottlenecks, streamline workflows, and create clear, concise documentation for all bookkeeping procedures.
- You'll have updated process manuals for month-end close and AP/AR. We'll see fewer recurring errors and hear positive feedback from your team about clearer guidelines. You'll proactively suggest and implement changes, not just react to problems.
Team Development & Mentorship
How effectively you guide, mentor, and develop your direct reports, fostering a culture of accuracy and continuous learning.
- Your team members will show measurable growth in their skills and autonomy. You'll hold regular 1-on-1s, provide constructive feedback, and actively support their professional development. We'll see a motivated team that feels supported and challenged.
Proactive Issue Identification
Your knack for spotting potential financial issues (e.g., unusual spend, cash flow risks, compliance gaps) before they become big problems.
- You'll regularly flag anomalies in expense reports or vendor payments to the Controller. You'll bring up potential compliance risks or areas where our internal controls could be stronger. It's about thinking ahead, not just reacting.
Stakeholder Trust & Collaboration
How well you build trust and work with other department heads and internal teams (e.g., Sales, Operations) to resolve financial queries and ensure smooth data flow.
- Department heads will come to you directly with questions, confident you'll help. You'll be seen as a helpful resource, not just a gatekeeper. We'll hear less friction and more seamless information exchange between Finance and other teams.