Training Qualifications UK Ltd · RQF Level 2
TQUK Level 2 Diploma in Business Administration (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits45
- Guided learning229 hours
- Units in this qualification60
Awarded by Training Qualifications UK Ltd · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The TQUK Level 2 Diploma in Business Administration (RQF) aims to develop and give recognition of learners’ knowledge, understanding and competence of working relevant to business administration roles. The qualification is suitable for learners working in a wide variety of business administrative roles.
These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer financeReal unit · Training Qualifications UK Ltd
You'll gain foundational knowledge of financial administration within an organisation, including budgeting, financial control, and adherence to financial regulations. The unit teaches you to administer financial processes and maintain accurate financial records.
What you'll be able to do
- Understand the fundamental principles of finance as they relate to administrative roles.
- Understand the key financial terminology and concepts relevant to administrative tasks.
- Accurately administer financial processes and procedures within an organisation.
- Maintain accurate financial records and documentation.
Administer human resource recordsReal unit · Training Qualifications UK Ltd
This unit provides learners with knowledge of administering human resource records, focusing on data protection, confidentiality, and relevant legislation. You'll learn to maintain accurate and up-to-date HR information in compliance with organisational policies.
What you'll be able to do
- Understand the principles of administering human resource (HR) records, including data protection and confidentiality.
- Administer HR information accurately and in compliance with relevant legislation and organisational policies.
Administer parking dispensationsReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of the administration of parking dispensations. You'll process applications, verify information, assess eligibility, issue dispensations, and maintain records in compliance with legislation and data protection requirements.
What you'll be able to do
- Understand the administration processes involved in parking dispensations, including relevant legislation and organisational policies
- Process applications for parking dispensations, verifying information and assessing eligibility
- Issue parking dispensations, ensuring accurate records are maintained and relevant parties are informed
Administer the recruitment and selection processReal unit · Training Qualifications UK Ltd
A unit that covers the processes involved in recruitment and selection within an organisation.
What you'll be able to do
- Understand the recruitment and selection process.
- Administer the recruitment process.
- Administer the selection process.
Analyse and present business dataReal unit · Training Qualifications UK Ltd
This unit equips learners with knowledge and skills to analyse and present business data effectively. You'll apply techniques to analyse quantitative and qualitative data, interpret results, and use appropriate methods to present data clearly to support business decision-making.
What you'll be able to do
- Understand the methods used to analyse and present business data
- Analyse quantitative business data using appropriate techniques
- Analyse qualitative business data using appropriate techniques
- Present the analysis of business data in a clear and understandable format
Archive informationReal unit · Training Qualifications UK Ltd
You'll study the legal, regulatory, and organisational requirements for archiving information. The unit includes selecting suitable archiving methods and ensuring information is stored securely and remains accessible.
What you'll be able to do
- Understand the legal, regulatory and organisational requirements for archiving information.
- Archive information securely and in accordance with organisational policies and procedures.
Bespoke SoftwareReal unit · Training Qualifications UK Ltd
You'll learn to use bespoke software applications for inputting, organising, processing, and presenting information. The unit covers data validation, selecting appropriate data structures, and utilising software functions to manage information efficiently and accurately.
What you'll be able to do
- Input and combine information accurately and efficiently using bespoke software applications
- Use appropriate data structures to organise and retrieve information efficiently within the software
- Use the functions of the software effectively to process and present information in a clear and professional manner
Buddy a colleague to develop their skillsReal unit · Training Qualifications UK Ltd
You'll understand the role and responsibilities of a buddy in supporting colleague skill development. The unit covers planning buddy activities, identifying learning needs, and providing constructive support during work tasks.
What you'll be able to do
- Understand how to buddy a colleague, including the roles and responsibilities of a buddy and the benefits of buddying.
- Plan to buddy a colleague, identifying their learning needs and developing a support plan.
- Support a buddy colleague carrying out work activities, providing guidance, feedback, and encouragement.
Collate and report dataReal unit · Training Qualifications UK Ltd
You'll learn to collate data accurately from multiple sources and report it effectively. The unit covers data accuracy, collation processes, and selecting appropriate methods to present data clearly and concisely.
What you'll be able to do
- Understand the processes involved in collating data from various sources.
- Understand the different methods used to report data effectively.
- Collate data accurately and efficiently from specified sources.
- Report data clearly and concisely, using appropriate formats.
Communication in a business environmentReal unit · Training Qualifications UK Ltd
This unit covers the requirements of written and verbal business communication, including producing business documents and communicating verbally.
What you'll be able to do
- Understand the requirements of written and verbal business communication.
- Produce written business communications.
- Communicate verbally in business environments.
Contribute to the development and implementation of an information systemReal unit · Training Qualifications UK Ltd
You'll understand the design and implementation of information systems to meet organisational needs. The unit covers contributing to system development, selecting hardware and software, and assisting with tasks such as data entry, testing, and user support.
What you'll be able to do
- Understand the principles of designing and implementing an information system to meet specific organisational needs.
- Contribute to the development of an information system, providing input and support to the design process.
- Contribute to the implementation of an information system, assisting with tasks such as data entry, testing, and user training.
Contribute to the organisation of an eventReal unit · Training Qualifications UK Ltd
This unit covers the key principles of event organisation, including planning, logistics, and risk management. You'll carry out pre-event, set-up, and post-event actions such as venue booking, marketing, and delegate registration to support successful event delivery.
What you'll be able to do
- Understand the key principles of event organisation, including planning, logistics, and risk management
- Carry out pre-event actions, such as venue booking, marketing, and delegate registration
- Set up an event, ensuring all resources are in place and the venue is prepared
- Carry out post-event actions, including evaluation, feedback collection, and financial reconciliation
Data Management SoftwareReal unit · Training Qualifications UK Ltd
You'll learn to enter, edit, maintain, retrieve, and display data records accurately within a data management system. The unit emphasises data accuracy, system features, and meeting specified requirements to ensure data integrity and effective information management.
What you'll be able to do
- Enter data records accurately into a data management system
- Edit and maintain data records within a data management system, ensuring data integrity
- Retrieve and display data records from a data management system according to specified requirements
Deliver a presentationReal unit · Training Qualifications UK Ltd
This unit covers the principles of effective presentation delivery, including audience analysis, content structuring, and non-verbal communication. You'll develop the skills to prepare and deliver clear, engaging presentations tailored to audience needs.
What you'll be able to do
- Understand the core principles that underpin effective presentation delivery.
- Understand the importance of audience analysis and tailoring presentations accordingly.
- Prepare thoroughly for the delivery of a presentation, including structuring content and creating visual aids.
- Deliver a presentation confidently and effectively, using appropriate communication techniques.
- Manage questions and feedback from the audience during and after the presentation.
Deliver customer serviceReal unit · Training Qualifications UK Ltd
This unit covers the principles of customer service delivery and its relationship to brand perception. You'll prepare to engage with customers professionally, provide service that meets customer needs, and support improvements in customer service practices.
What you'll be able to do
- Understand the principles of effective customer service delivery
- Understand how customer service impacts on brand perception and reputation
- Prepare to deal with customers in a professional and effective manner
- Provide excellent customer service that meets customer needs and expectations
- Support improvements to customer service delivery processes and procedures
Develop a presentationReal unit · Training Qualifications UK Ltd
You'll learn to plan, structure, and deliver effective presentations. The unit covers defining objectives, audience analysis, content organisation, and the use of visual aids to enhance communication.
What you'll be able to do
- Understand how to develop a presentation, including planning, structuring content, and selecting appropriate visual aids.
- Develop a presentation, ensuring it is clear, engaging, and meets the intended objectives.
Develop customer relationshipsReal unit · Training Qualifications UK Ltd
You'll explore the principles of developing customer relationships, including defining customer relationships and recognising factors that contribute to positive interactions. They will practise communication techniques to build rapport, respond to enquiries, and resolve issues effectively.
What you'll be able to do
- Understand the principles of developing effective customer relationships.
- Apply techniques to develop positive and productive relationships with customers.
Develop working relationships with colleaguesReal unit · Training Qualifications UK Ltd
This unit focuses on the skills required to maintain effective working relationships with colleagues.
What you'll be able to do
- Understand the principles of effective team working.
- Maintain effective working relationships with colleagues.
- Collaborate with colleagues to resolve problems.
Employee rights and responsibilitiesReal unit · Training Qualifications UK Ltd
This unit provides learners with knowledge of employee rights and responsibilities within the workplace and the role of organisations in specific industries. You'll understand employer expectations regarding conduct and performance.
What you'll be able to do
- Understand the role of different organisations within specific industries
- Understand employers’ expectations regarding employee conduct and performance
- Understand employees’ rights and obligations within the workplace
Exploring Social MediaReal unit · Training Qualifications UK Ltd
You'll explore the opportunities and threats associated with social media use in organisations. The unit covers how social media can enhance marketing, customer engagement, and brand awareness, as well as recognising potential risks and applying social media appropriately in business.
What you'll be able to do
- Understand the opportunities that social media presents to organisations
- Understand the potential threats and risks associated with the use of social media
- Understand the application of social media in a business context
Handle mailReal unit · Training Qualifications UK Ltd
This unit involves understanding the procedures for managing incoming and outgoing mail within a business environment.
What you'll be able to do
- Understand how to deal with mail.
- Deal with incoming mail.
- Deal with outgoing mail.
Health and safety in a business environmentReal unit · Training Qualifications UK Ltd
You'll explore health and safety responsibilities within a business environment, including legal duties of employers and employees. The unit covers risk assessments, hazard identification, use of personal protective equipment, and compliance with safety requirements.
What you'll be able to do
- Understand the health and safety responsibilities of employers and employees in a business environment.
- Understand the importance of risk assessments in identifying and controlling hazards.
- Identify potential hazards in a business environment.
- Report hazards and unsafe working practices.
- Use personal protective equipment (PPE) correctly.
- Comply with relevant health and safety legislation and regulations.
- Follow safe working procedures and practices.
- Respond appropriately to accidents and emergencies.
Know how to publish, integrate and share using social mediaReal unit · Training Qualifications UK Ltd
You'll gain knowledge of current social networks used for publishing, integrating, and sharing information online. The unit explores how social media is utilised by individuals, organisations, and governments, alongside best practices for safe and effective social networking.
What you'll be able to do
- Know the current social networks commonly used to publish, integrate and share information online.
- Understand how social media is used by individuals for personal communication and networking.
- Understand how social media is used by organisations/businesses for marketing, communication, and customer engagement.
- Understand how social media is used by governments for public information and citizen engagement.
- Understand how social media is used by social groups for community building and advocacy.
- Understand best practices for safe social networking, including responsible online behaviour and privacy settings.
- Use browser software effectively to communicate information online through social media platforms.
- Understand the need for safety and security practices when using social media, including password management and awareness of online risks.
Maintain and issue stationery and suppliesReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of procedures for maintaining and issuing stationery and supplies. You'll be able to control stock levels, order supplies appropriately, and issue items following established organisational procedures.
What you'll be able to do
- Understand the procedures for the maintenance of stationery and supplies, including stock control and ordering.
- Maintain stocks of stationery and supplies, ensuring adequate levels are available.
- Issue stock of stationery and supplies to authorised personnel, following established procedures.
Manage diary systemsReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of diary system management. You'll learn to record, prioritise, and manage appointments and tasks accurately, utilising different types of diary systems to support organisational efficiency and time management.
What you'll be able to do
- Understand the principles and processes involved in the management of diary systems
- Manage diary systems effectively, ensuring appointments and tasks are accurately recorded and managed
Manage personal performance and developmentReal unit · Training Qualifications UK Ltd
This unit aims to help learners manage their performance in the workplace effectively.
What you'll be able to do
- Manage personal performance.
- Manage their own time and workload.
- Identify their own development needs.
- Fulfil a personal development plan.
Meet and welcome visitors in a business environmentReal unit · Training Qualifications UK Ltd
You'll understand the procedures for meeting and welcoming visitors in a business environment. The unit covers greeting protocols, reception area preparation, visitor notification, and effective communication skills.
What you'll be able to do
- Know the procedures for meeting and greeting visitors in a business environment.
- Prepare the reception area for visitors.
- Communicate effectively with visitors.
- Meet and greet visitors in a professional and courteous manner.
- Direct visitors to the appropriate person or department.
- Handle visitor enquiries effectively.
Monitor information systemsReal unit · Training Qualifications UK Ltd
You'll gain knowledge of information systems used in organisations and develop skills to monitor these systems. The unit covers identifying system components, supporting business operations, detecting potential issues, and documenting monitoring and maintenance activities.
What you'll be able to do
- Understand how information systems are used within an organisation
- Monitor information systems to ensure their effective operation
Organise business travel or accommodationReal unit · Training Qualifications UK Ltd
This unit guides learners on organising business travel or accommodation for others.
What you'll be able to do
- Understand the organisation of business travel or accommodation for others.
- Research business travel or accommodation options for others.
- Make business travel or accommodation arrangements for others.
Participate in a projectReal unit · Training Qualifications UK Ltd
This unit introduces learners to the principles of project management, covering key stages such as initiation, planning, execution, monitoring, and closure. You'll develop skills in project planning, resource allocation, and supporting project delivery effectively.
What you'll be able to do
- Understand how to manage a project, including planning, resource allocation, and risk assessment
- Support the delivery of a project, contributing to tasks, communicating effectively, and adhering to deadlines
Payroll ProcessingReal unit · Training Qualifications UK Ltd
You'll develop the ability to process payroll accurately using HMRC-approved tools. The unit covers calculating income tax, National Insurance contributions, voluntary and statutory deductions, producing pay period reports, and reconciling payments in compliance with current legislation.
What you'll be able to do
- Use HMRC approved tools to accurately calculate income tax deductions.
- Determine the correct National Insurance contributions to be deducted from gross pay, in accordance with current legislation.
- Calculate voluntary deductions and non-standard statutory deductions from employee pay.
- Produce accurate and relevant pay period reports, in line with organisational requirements.
- Record and reconcile payments and deductions to employees and external agencies, ensuring accuracy and compliance.
Prepare text from notes using touch typingReal unit · Training Qualifications UK Ltd
This unit covers the skills necessary for preparing text from notes using touch typing techniques.
What you'll be able to do
- Understand how to create text from notes.
- Produce text using touch typing.
Prepare text from recorded audio instructionReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of preparing accurate text from recorded audio instructions. You'll learn to listen carefully, use appropriate software and equipment, and produce precise transcriptions from recorded notes.
What you'll be able to do
- Understand the processes involved in preparing text from recorded audio instruction
- Understand the importance of accuracy when preparing text from recorded audio instruction
- Prepare accurate and well-presented text from recorded notes, following instructions
Prepare text from shorthandReal unit · Training Qualifications UK Ltd
This unit develops learners' understanding of shorthand principles and systems, enabling them to transcribe shorthand notes accurately into well-structured text. You'll practise using shorthand for efficient note-taking and text preparation.
What you'll be able to do
- Understand the principles of shorthand and its application in creating text.
- Understand the techniques for accurately transcribing shorthand notes.
- Use shorthand effectively to take notes and create text documents.
- Prepare accurate and well-formatted text from shorthand notes within specified timeframes.
Presentation SoftwareReal unit · Training Qualifications UK Ltd
You'll learn to create presentations using software tools, including inputting and combining text, images, charts, and videos. The unit covers structuring, editing, formatting slides, and preparing slideshows with timings, transitions, and presenter notes.
What you'll be able to do
- Input and combine text and other information, such as images, charts and videos, within presentation slides to create engaging content
- Use presentation software tools to structure, edit and format slide sequences, ensuring a logical flow and consistent design
- Prepare slideshow for presentation, including setting timings, transitions, and presenter notes
Principles of business document production and information managementReal unit · Training Qualifications UK Ltd
This unit aims to provide learners with the skills needed to produce and manage business documents effectively.
What you'll be able to do
- Understand how to prepare business documents.
- Understand the distribution of business documents.
- Understand how information is managed in business organisations.
Principles of customer relationshipsReal unit · Training Qualifications UK Ltd
This unit covers the principles of customer relationships, focusing on understanding diverse customer types and their needs. You'll explore how organisations gather and use customer information to improve services, manage relationships, and respond to complaints effectively.
What you'll be able to do
- Understand different types of customers and their diverse needs and expectations
- Understand how an organisation responds to customer relationships and interactions
- Understand the fundamental principles of customer relationship management (CRM) and its benefits
Principles of digital marketingReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of digital marketing principles, including its role within overall marketing strategies. You'll study search engine optimisation, marketing research, digital devices, and legal and ethical considerations.
What you'll be able to do
- Understand the role of digital marketing within an organisation's overall marketing strategy.
- Understand the benefits and limitations of digital marketing.
- Understand the principles of search engine optimisation (SEO) and its importance.
- Understand how to conduct keyword research for SEO purposes.
- Understand the legal and ethical requirements of marketing research using the internet.
- Understand the different methods of conducting marketing research online.
- Understand the uses of various digital marketing devices, such as computers, tablets, and smartphones.
- Understand how to create effective digital marketing messages for different platforms.
- Understand how to use digital technology, such as social media and email marketing, for marketing purposes.
- Understand how to analyse data from digital marketing campaigns to improve performance.
Principles of equality and diversity in the workplaceReal unit · Training Qualifications UK Ltd
This unit provides learners with knowledge of equality and diversity principles in the workplace. You'll examine relevant legislation, protected characteristics, legal responsibilities, and organisational standards to prevent discrimination and harassment.
What you'll be able to do
- Understand the implications of equality legislation for the workplace, including protected characteristics and legal responsibilities.
- Understand organisational standards and expectations for equality and diversity in the workplace, and the context in which they operate.
Principles of marketing theoryReal unit · Training Qualifications UK Ltd
You'll gain an understanding of marketing principles including market segmentation, the value of marketing to organisational success, and socially responsible marketing. They will learn how segmentation informs marketing strategies and the role of ethical considerations in marketing practice.
What you'll be able to do
- Understand methods used to segment a market for marketing purposes.
- Understand the value and importance of marketing to an organisation.
- Understand the principles of socially responsible marketing and its impact on an organisation's reputation.
Principles of providing administrative servicesReal unit · Training Qualifications UK Ltd
This unit covers the principles of providing administrative support including the organisation of meetings and travel arrangements.
What you'll be able to do
- Understand the organisation and administration of meetings.
- Understand the organisation of travel and accommodation.
- Understand how to manage diary systems.
- Understand how to use office equipment.
- Understand the use of mail services in a business context.
- Understand customer service in a business environment.
Principles of team leadingReal unit · Training Qualifications UK Ltd
This unit covers the principles of team leading, including various leadership styles, team dynamics, and techniques for managing teams and individuals. You'll understand the impact of change management and factors influencing team motivation within organisational contexts.
What you'll be able to do
- Understand different leadership styles and their application within organisations
- Understand the dynamics of effective teamwork and collaboration
- Understand techniques used to effectively manage the work of teams and individuals
- Understand the impact of change management processes within a team environment
- Understand the factors that contribute to team motivation and performance
Process information about customersReal unit · Training Qualifications UK Ltd
This unit covers the legal and organisational requirements for processing customer information. You'll understand data protection legislation, confidentiality, and apply appropriate procedures to handle customer data securely and accurately.
What you'll be able to do
- Understand the legal and organisational requirements for processing customer information.
- Accurately and efficiently process customer information in accordance with organisational procedures.
Processing customers’ financial transactionsReal unit · Training Qualifications UK Ltd
It teaches you to process customer financial transactions accurately and efficiently, adhering to relevant codes, laws, and regulatory requirements. You'll also handle customer documentation and resolve common errors during transaction processing.
What you'll be able to do
- Process customer financial transactions accurately and efficiently
- Handle customer documentation related to financial transactions correctly
- Comply with relevant codes of practice when processing customer financial transactions
- Comply with relevant laws when processing customer financial transactions
- Comply with relevant regulatory requirements when processing customer financial transactions
Produce business documentsReal unit · Training Qualifications UK Ltd
You'll understand the purpose, format, and language requirements of various business documents. The unit teaches you to prepare, format, and distribute business documents accurately and effectively using appropriate communication methods.
What you'll be able to do
- Understand the purpose, format and content of different types of business documents.
- Prepare business documents accurately, using appropriate language and formatting.
- Distribute business documents effectively using appropriate methods.
Produce minutes of meetingsReal unit · Training Qualifications UK Ltd
This unit covers the purpose and importance of taking accurate minutes in meetings. You'll learn to take clear notes during meetings and produce well-structured minutes that capture key decisions and actions, supporting effective organisational communication and record-keeping.
What you'll be able to do
- Understand the purpose and importance of taking accurate minutes of meetings.
- Take clear and concise notes of meetings, capturing key decisions and actions.
- Produce accurate and well-structured minutes of meetings in a timely manner.
Provide administrative support for meetingsReal unit · Training Qualifications UK Ltd
This unit focuses on the skills required to provide administrative support during meetings.
What you'll be able to do
- Understand the administration of meetings.
- Make administrative preparations for meetings.
- Support the administration of meetings.
Provide reception servicesReal unit · Training Qualifications UK Ltd
This unit outlines the skills required to provide effective reception services within an organisation.
What you'll be able to do
- Understand reception services.
- Provide a reception service.
Spreadsheet SoftwareReal unit · Training Qualifications UK Ltd
You'll develop proficiency in using spreadsheet software to enter, edit, and organise data accurately. The unit covers applying formulas, data validation, analysis tools, and presenting information effectively using charts, graphs, and formatted tables.
What you'll be able to do
- Use a spreadsheet to enter, edit and organise numerical and other data accurately and efficiently
- Select and use appropriate formulas and data analysis tools to meet requirements, such as calculating totals, averages, and percentages
- Select and use tools and techniques to present and format spreadsheet information, including charts, graphs, and tables, to effectively communicate findings
Store and retrieve informationReal unit · Training Qualifications UK Ltd
You'll gain knowledge of information storage and retrieval systems, including electronic and manual methods. The unit covers effective organisation of information, data protection legislation, and skills to gather, store, and retrieve information securely and efficiently.
What you'll be able to do
- Understand the principles of effective information storage and retrieval systems
- Understand the importance of data protection and security when storing and retrieving information
- Gather information from various sources
- Store information accurately and securely, using appropriate methods
- Retrieve stored information efficiently and effectively
Understand employer organisationsReal unit · Training Qualifications UK Ltd
This unit aims to provide learners with knowledge about different organisational structures and the external influences that affect organisations.
What you'll be able to do
- Understand organisational structures.
- Understand the organisational environment.
Understand the legal context of businessReal unit · Training Qualifications UK Ltd
You'll gain knowledge of the UK legal framework relevant to business operations, including sources of law, business governance, contract law, and employment law. The unit emphasises the importance of ethical behaviour and good governance principles in business practice.
What you'll be able to do
- Understand the legal framework within which businesses operate in the UK
- Understand the principles of business governance and their importance
- Understand how contract law affects a business's operations and agreements
- Understand the key requirements of employment law and their implications for businesses
Understand the safe use of online and social media platformsReal unit · Training Qualifications UK Ltd
This unit covers the importance of safeguarding information on personal computers and mobile devices. You'll understand security methods to protect systems and data, recognise online threats, and apply measures to maintain personal safety online.
What you'll be able to do
- Understand the importance of safeguarding information stored on personal computers and mobile devices.
- Select appropriate security methods to safeguard systems and data from unauthorised access.
- Use appropriate security methods to safeguard systems and data from unauthorised access.
- Understand the potential threats to personal safety when using the Internet and online platforms.
- Protect online devices against fraud and security attacks, such as phishing and malware.
- Understand the implications of entering personal information onto social media networking sites, including privacy concerns.
- Understand the legal measures that address the protection of data, such as the Data Protection Act and GDPR.
Understand the use of research in businessReal unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of the research process and its application in business. You'll learn how research findings inform decisions, improve performance, and support problem-solving within organisational contexts.
What you'll be able to do
- Understand the stages of the research process and their purpose
- Understand how research can be used to inform business decisions and improve performance
Understand working in a customer service environmentReal unit · Training Qualifications UK Ltd
You'll understand the importance of excellent customer service and factors influencing it within a customer service environment. The unit covers meeting customer needs and expectations, working effectively in customer service roles, and referring queries appropriately.
What you'll be able to do
- Know the importance of providing excellent customer service to meet customer needs and expectations
- Know the factors that can affect customer service, both positively and negatively
- Work effectively in a customer service role, demonstrating appropriate behaviour and communication skills
- Refer customer queries and problems to appropriate personnel within the organisation
Use a telephone and voicemail systemReal unit · Training Qualifications UK Ltd
You'll develop knowledge and skills to use telephone and voicemail systems effectively, including making and receiving calls and utilising features such as call transfer, conference calls, speed dial, and call waiting in a professional manner.
What you'll be able to do
- Use the features and functions of a telephone system
- Use the features and functions of a voicemail system
- Make telephone calls in a professional and appropriate manner
- Receive telephone calls in a professional and appropriate manner
- Access and use voicemail systems effectively
Use and maintain office equipmentReal unit · Training Qualifications UK Ltd
It teaches you to understand the functions and safe operation of common office equipment such as printers, photocopiers, scanners, and computers. You'll use and maintain equipment effectively, identify faults, and apply appropriate reporting procedures.
What you'll be able to do
- Understand the functions and safe operation of common office equipment.
- Use office equipment effectively and safely to complete tasks.
- Carry out routine maintenance on office equipment according to manufacturer's instructions and organisational procedures.
Using EmailReal unit · Training Qualifications UK Ltd
You'll develop skills in using email software to compose, format, and send messages appropriately. The unit also covers managing incoming emails effectively, including addressing messages, checking for errors, and utilising software tools for communication.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Use e-mail software tools to send messages to the intended recipients
- Apply appropriate e-mail techniques to ensure effective communication
- Manage incoming e-mail effectively by prioritising and organising messages
- Manage incoming e-mail effectively by responding to messages in a timely manner
Website SoftwareReal unit · Training Qualifications UK Ltd
You'll learn to create and publish websites using website software. The unit covers designing logical, user-friendly structures, applying consistent styles aligned with brand guidelines, preparing varied content, and ensuring accessibility and usability.
What you'll be able to do
- Create structures for websites, ensuring logical navigation and user-friendly design
- Create styles for websites, ensuring visual consistency and brand alignment
- Use website software tools to prepare content for websites, including text, images, and multimedia
- Publish websites, ensuring they are accessible and functional
Word Processing SoftwareReal unit · Training Qualifications UK Ltd
You'll develop skills in using word processing software to enter, combine, and format text and other elements accurately. The unit covers document layout, structure, and presentation to meet specific requirements.
What you'll be able to do
- Enter text and other information accurately into word processing documents, ensuring correct spelling, grammar, and punctuation.
- Combine text with other elements such as images, tables, and charts within word processing documents.
- Create and modify the layout of word processing documents, including margins, headers, footers, and page numbering.
- Create and modify the structure of word processing documents, including headings, subheadings, and bullet points.
- Use word processing software tools to format text, paragraphs, and pages effectively.
- Present documents in a clear and professional manner, meeting specified requirements for font, size, and style.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Administer financeAdminister human resource recordsAdminister parking dispensationsAdminister the recruitment and selection processAnalyse and present business dataArchive informationBespoke SoftwareBuddy a colleague to develop their skills
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
TQUK Level 2 Diploma in Business Administration (RQF)
- Control payroll
- Create and maintain employee records
- Deliver and evaluate customer service
- Process expenses and benefits in kind
Where this can lead
Payroll Administrator
Your journey as a Payroll Administrator is just the beginning. With dedication and a commitment to continuous learning, you can build a truly rewarding and impactful career in finance, becoming a trusted expert in a field that's absolutely essential to every organisation.
See the whole journey →Opens the rolePayroll AdministratorOne of the jobs this qualification is a route intoSee the role →Opens the rolePayroll SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleHR and Payroll AssistantOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the rolePayroll AssociateOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleSenior HR and Payroll AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Payroll SpecialistOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 48 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Control payrollCreate and maintain employee recordsDeliver and evaluate customer serviceProcess expenses and benefits in kind
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will gain foundational knowledge of financial administration within an organisation, including budgeting, financial control, and adherence to financial regulations. The unit enables learners to administer financial processes and maintain accurate financial records.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for TQUK Level 2 Diploma in Business Administration (RQF)
60 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Administer finance
- Administer human resource records
- Administer parking dispensations
- Administer the recruitment and selection process
- Analyse and present business data
- Archive information
and 54 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.