The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisation, basic IT troubleshooting, scheduling, supporting team projects, managing data.
You're ready to move on when
- You're the 'go-to' person in your office for tech issues like printer jams or Wi-Fi problems.
- You've regularly supported events or meetings, even if it was just setting up projectors or video calls.
- You're great at keeping things organised and following processes.
- 2
Customer Service / IT Helpdesk
1-2 yearsSkills to master
- Customer communication, active listening, systematic troubleshooting, managing support tickets, patience under pressure.
You're ready to move on when
- You've got a knack for explaining technical things to non-technical people calmly.
- You enjoy solving problems and helping people, even when they're frustrated.
- You're familiar with using ticketing systems and knowledge bases.
- 3
Events Intern / Junior Event Coordinator
6 months - 1 yearSkills to master
- Event logistics, vendor coordination, on-site support, understanding event timelines, basic event tech exposure.
You're ready to move on when
- You've been involved in the planning or execution of small-to-medium events.
- You've had some exposure to event technology, even if it was just managing AV equipment.
- You thrive in busy, dynamic environments and can juggle multiple tasks.