The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Task Completion Rate
Percentage of assigned tasks completed by their initial deadline.
Target · 95% If you're given 20 tasks in a week (e.g., ordering supplies, updating a spreadsheet, printing badges), you'd aim to complete 19 of them on time. The one you missed? We'd talk about why and how to prevent it.
Accuracy of Event Materials
Number of errors found in materials you've prepared or managed, such as attendee badges, packing lists, or signage.
Target · Less than 1 error per event You printed 500 attendee badges. If only one had a typo or the wrong company name, that's a good result. Zero errors is, of course, the dream.
Budget Line Item Adherence (Support)
How well you track and report expenses for specific, smaller budget lines you're asked to manage (e.g., office supplies, specific catering orders).
Target · Within +/- 5% of allocated amount If you're given £500 for event office supplies, we'd expect your actual spend to be between £475 and £525, with all receipts properly logged.
On-Site Setup & Teardown Efficiency
How effectively and quickly you contribute to the physical setup and pack-down of event spaces, following instructions.
Target · Contribute to 100% on-time load-in/load-out During load-in, you're assigned to set up 20 registration desks. You get them all in place, correctly labelled, and ready within the allocated time slot, without needing constant reminders.
Reliability & Follow-Through
Your ability to consistently deliver on commitments and follow up on tasks without needing constant reminders.
- You complete tasks when you say you will. You proactively update your manager on progress or potential delays. You remember to 'circle back' on things. The team knows they can count on you.
Proactive Communication
How well you keep the team informed about your progress, potential issues, or when you need help.
- You don't wait until the last minute to flag a problem. You ask clarifying questions early on. You provide concise updates in team meetings or Slack channels. You're not afraid to say 'I don't know, but I'll find out'.
Learning Agility & Initiative
Your eagerness to learn new processes, tools, and event specifics, and your willingness to take on new challenges.
- You ask thoughtful questions. You take notes. You seek out opportunities to help with different aspects of an event. You try to solve a problem yourself before immediately asking for help, but know when to escalate.
Team Collaboration & Support
How well you work with others, offering help when needed and contributing positively to the team environment.
- You offer to help colleagues when your own tasks are complete. You're generally a positive presence. You listen to feedback and apply it. You're not just doing your own thing
- you're part of the team.
