The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Event Budget Adherence
How closely you stick to the allocated budget for the specific event components or smaller events you own.
Target · Within +/- 5% variance for your assigned budget sections. If your speaker budget for a conference track is £20,000, you'll aim to spend between £19,000 and £21,000. Going over by £1,500 would be a 7.5% variance, which we'd need to discuss.
Post-Event Attendee/Speaker Satisfaction (for your workstream)
The average satisfaction score from surveys specifically related to the areas you manage, like registration, speaker experience, or specific session logistics.
Target · Average score of 4.5/5.0 or higher. After a webinar series you managed, speaker feedback on 'ease of preparation' and 'on-site support' should consistently hit 4.5 or above. If it dips to 3.8, we'll need to figure out why.
On-Time Delivery of Key Milestones
Meeting deadlines for critical event components like vendor contract finalisation, speaker confirmations, registration site launch, or content upload.
Target · 95% of assigned milestones met on or before deadline. If the registration site needs to go live by 15 January, it's live by 15 January. If speaker travel is meant to be booked by 1 February, it's done. Missing more than one or two deadlines per major project would be a red flag.
Vendor Invoice Accuracy & Reconciliation
The precision with which you review and reconcile vendor invoices against contracts and purchase orders.
Target · Fewer than 1 error per 20 invoices reconciled, and all invoices reconciled within 7 days of receipt. You spot a £200 discrepancy on the AV bill where we were charged for an extra projector we didn't use. Catching that saves us money and shows you're on top of things.
Proactive Problem Solving
How well you anticipate potential issues and address them before they become major problems, rather than just reacting.
- You'll be the one flagging a potential clash in the schedule weeks in advance, suggesting a backup plan for a speaker who's notorious for last-minute changes, or noticing a venue clause that could cause issues. Your manager won't have to chase you for solutions, you'll come to them with options.
Vendor Relationship Quality
Building and maintaining strong, respectful working relationships with our event vendors, which often leads to better service and pricing for us.
- Vendors will speak highly of you, be responsive to your requests, and go the extra mile because they enjoy working with you. You'll get preferential treatment or quicker turnaround times on urgent requests. Your manager will hear positive feedback from our partners.
Mentorship & Team Support
Your ability to guide and support junior team members, helping them develop their skills and navigate event challenges.
- Junior team members will come to you for advice before escalating to the manager. You'll be doing code reviews (for event platforms, not actual code!), sharing best practices, and helping them unstick themselves from tricky situations. Your manager will see a noticeable improvement in the junior team's confidence and output.
Documentation & Process Improvement
How well you maintain and improve our internal event playbooks, templates, and standard operating procedures.
- Our event documentation will be clear, up-to-date, and easy for new team members to follow. You'll spot inefficiencies in our current processes and propose practical, sensible ways to make things smoother, like a better way to track dietary requirements or manage speaker bios.
