UK

United Kingdom · Customer Service · Senior (5-8 years)

Senior Call Centre Team Lead

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandSenior (5-8 years)
  • Direct reports10-15 reports
  • Reports toCall Centre Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Customer Service Team Leader · Contact Centre Supervisor · Customer Experience Lead

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Senior Call Centre Team Lead

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This isn't just about managing a team; it's about being the heartbeat of our customer interactions. You'll be the person on the floor, day-in, day-out, making sure our agents are supported, performing, and delivering a genuinely great experience for our customers. Truth is, you're the first line of defence and the first line of development for our frontline staff.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Genesys Cloud CX (or similar CCaaS platform)Advanced

You'll be configuring basic IVR/call flows, building simple reports to track team performance, and managing agent skills and routing. You'll also be an expert user of the agent desktop, obviously.

Salesforce Service Cloud (or similar CRM)Expert

You'll be creating dashboards to monitor your team's case queues, managing those queues, and training your team on CRM best practices. You'll also be identifying workflow issues within the CRM.

Verint Workforce Management (or similar WFM Software)Advanced

You'll be building basic forecasts, creating agent schedules, managing 'shrinkage' (breaks, meetings, training), and analysing adherence reports to spot issues and coach agents.

Observe.AI (or similar QA & Speech Analytics)Expert

You'll be building QA scorecards, performing call calibrations with the QA team, and using sentiment analysis to identify specific coaching opportunities for your agents. This is where you get granular.

Confluence / Notion / Guru (Knowledge Base)Advanced

You'll be actively writing and updating articles for your team, identifying knowledge gaps in our internal resources, and managing content permissions and structure to keep things organised and accurate.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Customer Policy Exceptions (Goodwill)Escalate all policy exceptions to Team Lead.Can approve minor exceptions (up to £20 value) within strict guidelines; escalate anything above this.Can approve exceptions up to £50 value for customer goodwill; consult Manager for higher value or complex cases.
Agent Performance ManagementReport performance concerns to Team Lead.Provide informal coaching and feedback; escalate persistent issues to Team Lead.Conduct formal performance coaching and create development plans; recommend formal warnings to Call Centre Manager.
Real-time Queue ManagementFollow instructions from Team Lead/WFM.Adjust own status based on queue, but don't direct others.Make real-time decisions to pull agents from offline work or adjust break schedules to maintain service levels, in consultation with WFM.
Process Improvement SuggestionsSuggest improvements to Team Lead.Propose minor improvements to Team Lead; may pilot small changes.Identify recurring issues and formally propose solutions to Call Centre Manager and relevant stakeholders (e.g., Product, Training).

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Team Service Level (SL)
Percentage of calls answered within a specific timeframe (e.g., 80% in 30 seconds).
Target · Maintain 80/30 SL for your team at least 90% of the time.

If your team takes 100 calls, 80 of them need to be answered within 30 seconds. If you hit this 9 out of 10 days, you're doing well.

Team CSAT Score
The average Customer Satisfaction score for your team's interactions.
Target · Achieve an average team CSAT score of 92% or higher.

If your team gets 100 customer surveys in a week, and 92 of them are 'satisfied' or 'very satisfied', you're hitting the mark. It's about coaching for genuine helpfulness, not just speed.

Agent Attrition Rate
The percentage of agents who leave your team within a given period.
Target · Keep quarterly agent attrition below 8%.

If you start the quarter with 15 agents, and only one leaves, your attrition is 6.6%, which is great. It really shows you're building a good team environment and supporting your people.

Team Quality Assurance (QA) Score
The average score your team achieves on call and chat quality evaluations.
Target · Maintain an average team QA score of 85% or higher.

Our QA team listens to a sample of calls. If your team consistently scores 85% or above on things like tone, accuracy, and process adherence, you're doing well. It's about making sure the quality of interaction is always there.

Agent Development & Engagement
How well you're coaching and developing your team members, and how engaged they feel.
  • You'll see agents proactively asking for feedback, taking on new challenges, and showing up for their shifts ready to go. We'll also look at things like individual performance improvements, successful completion of development plans, and positive feedback in agent pulse surveys. Frankly, it's about happy agents doing good work.
Effective Escalation Management
How smoothly you handle difficult customer situations and agent escalations.
  • You'll be the person who de-escalates a heated call, turning a frustrated customer into a satisfied one. We'll know you're doing well if agents feel comfortable coming to you for help, and if customer complaints that reach your level are resolved quickly and professionally, without needing to go higher up the chain. It's about being the calm in the storm.
Process Improvement Contributions
Your ability to spot recurring issues and suggest practical ways to fix them, making things better for agents and customers.
  • You'll be bringing ideas to your manager about how we can streamline a process, update a knowledge base article, or even flag a product bug that's causing repeated calls. We'll see you actively participating in team lead meetings with concrete suggestions, not just complaints. It shows you're thinking beyond just your team.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Developing People

You'll get a real kick out of seeing an agent improve their FCR after your coaching, or watching a new starter confidently handle their first complex call. You love the 'lightbulb moment' when someone you're mentoring finally 'gets it'.

An agent you've been coaching on empathy sees their CSAT scores jump by 5 points, and they tell you how much your feedback helped them. That's your fuel.

Solving Problems in Real-Time

When a customer has a truly unique or tricky issue, you're the one who dives in, untangles the mess, and finds a solution. You enjoy the challenge of a live escalation and the satisfaction of turning a bad experience around.

A customer's account is completely messed up due to a system glitch, and your agent is stuck. You step in, figure out a workaround, and leave the customer feeling heard and helped, not just passed around.

Driving Team Performance

You're energised by seeing your team hit their daily service levels and quality targets. You enjoy the competitive aspect of team performance and finding creative ways to motivate everyone to do their best.

Your team has a particularly tough day with high call volumes, but through your quick decisions and coaching, they still manage to hit their SLA. You feel a sense of shared accomplishment.

What frustrates people
  • The constant pressure to balance speed and quality, which often feel like opposing forces.
  • Dealing with 'Interdepartmental Blame Games' where your team feels the pain of other departments' mistakes (e.g., a buggy product release) but you're accountable for the resulting call spikes.
  • Trying to explain the realities of frontline operations to senior executives who sometimes don't quite 'get' the nuances of a contact centre.
  • The sheer emotional toll of being the final escalation point for the most difficult customer issues and then having to project positivity to your team.
What this role does not give you
  • A quiet, predictable, or solitary work environment.
  • A role where you can completely avoid direct customer contact or agent conflict.
  • A job where you're solely focused on strategic, long-term planning without daily operational demands.
  • A place where every decision is black and white, or where you don't have to make judgment calls under pressure.

6Who you work with

This role directly impacts our customer satisfaction scores (CSAT), Net Promoter Score (NPS), and crucially, agent retention. You're the one making sure our customers get the right answers, first time, and that our agents are happy enough to stick around. Get it right, and you're building a loyal customer base and a stable, high-performing team. Get it wrong, and you'll see a revolving door of agents and a lot of very unhappy customers.

Inside the business
  • Call Centre Manager (your direct boss)
  • Workforce Management (WFM) team
  • Quality Assurance (QA) team
  • Product team (for customer feedback)
  • Training and Development team
Outside the business
  • Our customers (obviously!)
  • Key vendors for our CCaaS platform (less direct, but you'll feel the impact of their performance)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (at least 2-3 years) as a high-performing Customer Service Associate or Tier 2 Support, where you consistently met or exceeded individual KPIs.
  • Demonstrable experience in informally mentoring or coaching junior colleagues, even if it wasn't a formal title.
  • A solid understanding of basic contact centre metrics like AHT, CSAT, and FCR, and how they relate to customer experience.
  • Experience with at least one major CCaaS platform (e.g., Genesys, NICE) and a CRM system (e.g., Salesforce, Zendesk) from an agent's perspective.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced CRM Workflow Optimisation

As our CRM becomes more complex, you'll need to go beyond just using it. You'll be expected to spot inefficiencies in case resolution workflows and suggest concrete improvements that save agent time and improve customer experience. This means thinking about the 'why' behind every click.

Process Mapping · User Acceptance Testing (UAT) · Reporting and Dashboard Design

  • This month: Spend time exploring the reporting capabilities within Salesforce Service Cloud. What custom reports can you build for your team?
  • Next quarter: Shadow our CRM admin or a more senior manager to understand how they approach workflow changes.
  • Month 3-6: Identify one specific CRM workflow that causes your team pain and propose a solution to your manager.
  • Month 6-12: Look for advanced Salesforce Service Cloud admin training or online communities.

Quick win: Take one of your team's most common case types and map out the steps an agent takes in the CRM. Where are the wasted clicks? Where could it be simpler?

9Staying current once you are in

What people here do to keep up
  • Attending industry webinars or conferences on contact centre best practices and CX trends.
  • Joining online communities or forums for contact centre professionals to share insights and learn from peers.
  • Taking short courses on leadership, coaching, or data analysis to sharpen your skills.
  • Reading industry publications and thought leadership pieces to stay current with new technologies and methodologies.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: AI-Powered Coaching & Performance Analysis

AI tools are getting incredibly good at analysing agent interactions at scale, identifying patterns, and even suggesting coaching points. Team Leads who can effectively use these tools will be able to provide far more targeted and impactful coaching, saving hours of manual review.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Senior Call Centre Team Lead

2 units that map to this job, from the qualifications that cover it.

  1. Lead a team to improve customer serviceCambridge OCR · covers 3 of 10 standardsLevel 3
  2. Team Leading in Customer ServicePearson Education Ltd · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Powered Coaching & Performance Analysis

AI tools are getting incredibly good at analysing agent interactions at scale, identifying patterns, and even suggesting coaching points. Team Leads who can effectively use these tools will be able to provide far more targeted and impactful coaching, saving hours of manual review.

  • Interaction Analytics Interpretation
  • AI-Generated Coaching Plan Validation
  • Proactive Issue Identification

Data Storytelling for Frontline Insights

You're sitting on a goldmine of customer data. The ability to translate raw team performance metrics and customer feedback into compelling stories for your manager and other departments (like Product or Marketing) will make you incredibly valuable. It's not just about showing the numbers, but explaining what they *mean*.

  • Audience-Centric Communication
  • Visualisation Best Practices
  • Narrative Construction

What you’ll use

Skills this role draws on

Technical

  • Workforce Management (WFM) Principles
  • Customer Experience (CX) Metrics & Frameworks
  • COPC (Customer Operations Performance Center) Standards
  • Performance Coaching Models
  • Root Cause Analysis (RCA)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior Customer Service Associate / Tier 2 Support

    2-3 years at this level

    Skills to master

    • Consistently exceeding individual performance targets, informally mentoring new joiners, taking ownership of complex customer issues, and demonstrating a proactive attitude towards process improvement.

    You're ready to move on when

    • You're the go-to person for complex customer queries or policy questions.
    • You've taken the initiative to train new team members or create helpful internal documentation.
    • Your manager consistently relies on you for support during busy periods or for specific projects.
    • You've shown a keen interest in team performance metrics beyond your own.
  2. 2

    From Team Lead in a smaller contact centre

    1-2 years at this level

    Skills to master

    • Managing a small team (5-8 agents), conducting basic coaching, understanding core contact centre KPIs, and handling escalations effectively.

    You're ready to move on when

    • You've successfully managed a team and consistently hit service targets in a previous role.
    • You're comfortable with real-time queue management and making quick operational decisions.
    • You're looking for a larger team and more complex challenges to really stretch your leadership skills.
    • You've got a solid grasp of agent development and performance management.

11Where this role leads

The long view:Your journey starts here, leading a fantastic team. Where it goes is really up to you and your ambition. We're here to support that growth every step of the way, whether you want to climb the management ladder or become a deep subject matter expert.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Call Centre Team Lead is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Lead a team to improve customer serviceLevel 3

Applied to your work in Senior Call Centre Team Lead

By completing this unit, learners will be able to plan and organise team work, provide support, and review performance, ultimately leading a team to improve customer service delivery.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Senior Call Centre Team Lead

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Team Service Level (SL)Percentage of calls answered within a specific timeframe (e.g., 80% in 30 seconds).If your team takes 100 calls, 80 of them need to be answered within 30 seconds. If you hit this 9 out of 10 days, you're doing well.Maintain 80/30 SL for your team at least 90% of the time.
  • Team CSAT ScoreThe average Customer Satisfaction score for your team's interactions.If your team gets 100 customer surveys in a week, and 92 of them are 'satisfied' or 'very satisfied', you're hitting the mark. It's about coaching for genuine helpfulness, not just speed.Achieve an average team CSAT score of 92% or higher.
  • Agent Attrition RateThe percentage of agents who leave your team within a given period.If you start the quarter with 15 agents, and only one leaves, your attrition is 6.6%, which is great. It really shows you're building a good team environment and supporting your people.Keep quarterly agent attrition below 8%.
  • Team Quality Assurance (QA) ScoreThe average score your team achieves on call and chat quality evaluations.Our QA team listens to a sample of calls. If your team consistently scores 85% or above on things like tone, accuracy, and process adherence, you're doing well. It's about making sure the quality of interaction is always there.Maintain an average team QA score of 85% or higher.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Senior Call Centre Team Lead to Call Centre Manager (L4), and whatever you decide comes after.

Level 5 · in progressAI Fluency→ Call Centre Manager (L4)→ your design
Where this takes you

Your journey starts here, leading a fantastic team. Where it goes is really up to you and your ambition. We're here to support that growth every step of the way, whether you want to climb the management ladder or become a deep subject matter expert.

See Your Progress GrowIllustration
Senior Call Centre Team Lead
  • Workforce Management (WFM) Principles
  • Customer Experience (CX) Metrics & Frameworks
  • COPC (Customer Operations Performance Center) Standards
  • Performance Coaching Models
  • Root Cause Analysis (RCA)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Call Centre Team Lead is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Call Centre Manager (L4)

    3-5 years as a Senior Team Lead

    This is a significant step up. You'll move from managing a single team to managing multiple Team Leads, overseeing a much larger segment of the contact centre. Your focus shifts from individual agent performance to department-level SLAs and strategic operational improvements.

    • Advanced Workforce Management (WFM) Strategy: Owning the capacity planning for a larger team, not just adherence.
    • Vendor Management: Working with CCaaS and CRM providers on performance and future roadmaps.
    • Complex Data Analysis: Interpreting broader trends across multiple teams and channels.
    • Project Management: Leading operational improvement projects end-to-end.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, being a Senior Team Lead means juggling a million things. Coaching, escalations, reporting, real-time management... it's a lot. What if you could get some of that time back?

We're not talking about replacing you; we're talking about giving you superpowers. Our AI tools are here to take the grunt work off your plate, freeing you up to do what you do best: lead and develop your team. Think of it as having a super-efficient assistant who never sleeps.

Automated QA & Coaching Insights

Imagine AI listening to 100% of your team's calls and chats, not just a random few. It'll flag compliance issues, analyse sentiment, and even suggest specific coaching tips for each agent. You'll get performance scorecards automatically, cutting down your manual call listening time by hours. This means more targeted, impactful coaching conversations, not just generic feedback.

Real-time Agent Assist & Escalation Reduction

Our AI tool sits with your agents, listening in (privately, of course!) and instantly surfacing relevant knowledge base articles, customer history, and 'next best action' suggestions right on their screen. This means fewer 'let me ask my manager' interruptions for you, and quicker, more accurate answers for our customers. Your agents become more self-sufficient, and you can focus on the truly complex stuff.

Predictive Staffing & Schedule Optimisation

Forget spending ages manually tweaking schedules. AI analyses historical data, marketing campaigns, and even public holidays to give you much more accurate call volume forecasts. This helps you work with WFM to build better schedules, making sure your team is staffed correctly. No more scrambling because you're unexpectedly understaffed, or having agents sitting idle.

Instant Interaction Summaries & ACW Reduction

After every call or chat, AI automatically generates a concise, accurate summary of the conversation and logs it directly into our CRM. This drastically cuts down on 'After Call Work' (ACW) for your agents. Less time typing notes, more time helping customers. This means your team can handle more interactions, and you spend less time chasing them for better notes.

Common questions

Common questions

How do you become a Senior Call Centre Team Lead?

Common routes in include From Senior Customer Service Associate / Tier 2 Support (2-3 years at this level) and From Team Lead in a smaller contact centre (1-2 years at this level). Times vary with prior experience.

Where can a Senior Call Centre Team Lead progress to?

This role can lead on to Call Centre Manager (L4) (3-5 years as a Senior Team Lead), depending on the skills you build.

What level is a Senior Call Centre Team Lead in the UK?

This role aligns to RQF Level 5 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Senior Call Centre Team Lead?

Increasingly, AI-Powered Coaching & Performance Analysis and Data Storytelling for Frontline Insights. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Senior Call Centre Team Lead, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Senior Call Centre Team Lead: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Customer Service

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here—people leadership, operational excellence, customer advocacy, and data-driven decision-making—are highly transferable. You could move into Operations Management, Learning & Development, or even Product Management in other sectors, especially those with a strong customer focus like retail, finance, or tech. A good contact centre leader is valuable everywhere.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.