United Kingdom · Compliance, quality and safety · Senior (5-8 years)

Senior International Quality Transformation Specialist

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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As a Senior International Quality Transformation Specialist, a good place to start on Digital Transformation & Industry 4.0 for Quality is Leading a Department's People Through a Change in Their Roles, a free Future Fluency module at Level 5. You'd practise working with the people whose roles change when your department automates part of its work.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toInternational Quality Transformation Lead
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior Quality Improvement Lead · Senior Compliance & Quality Project Manager · Senior Lean Six Sigma Specialist · Quality Systems Lead

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

1From this job to a course

The qualifications matched to this job

EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 5 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 5 of 10 standards
EAL Level 4 NVQ Extended Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 5 of 10 standards
ETCAL Level 4 NVQ Diploma in Business Improvement Techniques ETC Awards Limited · Level 4 · covers 3 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
ETCAL Level 3 NVQ Diploma in Engineering Technical Support ETC Awards Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Leading the application of Six Sigma metrics to a project EAL Level 4 NVQ Diploma in Engineering Manufacture
Leading the application of Six Sigma methodology to a project EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence)
Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Implementing Quality Control Systems and Procedures in an Engineering Environment ETCAL Level 3 NVQ Diploma in Engineering Technical Support

The future skills this job leans on

Automation Fluency building AI into how work runs
Frontier Fluency the next wave, beyond mainstream AI
Change Fluency taking people through change
Your Plan Illustration

Built for Senior International Quality Transformation Specialist

4 units that map to this job, from the qualifications that cover it.

  1. Leading the application of Six Sigma metrics to a project Excellence, Achievement & Learning Limited · covers 5 of 10 standards Level 4
  2. Leading the application of Six Sigma methodology to a project Excellence, Achievement & Learning Limited · covers 5 of 10 standards Level 4
  3. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  4. Implementing Quality Control Systems and Procedures in an Engineering Environment ETC Awards Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior International Quality Transformation Specialist?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skill this role is being asked for

  • Digital Transformation & Industry 4.0 for Quality
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior International Quality Transformation Specialist plan as you set up, starting with the free Emotional Intelligence module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job involves improving quality and safety standards across international operations. You work through processes in detail, spot problems, and put fixes in place. The role combines technical investigation, engineering judgement, and working with people across different sites. You own improvement projects from start to finish, aiming to keep products consistent and people safe wherever they work.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

QMS/EHS Platforms (e.g., Intelex, ETQ Reliance, Veeva QualityDocs) Advanced

Configuring workflows for CAPAs and NCRs, designing custom reports and dashboards to track project progress, managing user permissions, and acting as a local super-user for complex queries. You'll be helping optimise our use of these systems.

Statistical Software (e.g., Minitab, JMP) Expert

Designing and executing complex Design of Experiments (DOE) for process optimisation, performing regression analysis, ANOVA, and hypothesis testing independently for your projects. You'll also be teaching junior analysts how to use these tools effectively.

BI & Visualization (e.g., Power BI, Tableau) Advanced

Developing complex, interactive dashboards from multiple data sources (SQL, QMS, ERP) to monitor project KPIs, visualise process performance, and present clear insights to stakeholders. You'll be using DAX or calculated fields to create new metrics.

ERP Systems (e.g., SAP S/4HANA QM Module, Oracle NetSuite) Advanced

Troubleshooting integration issues between our QMS and ERP, helping configure quality notifications and inspection characteristics within the ERP system, and understanding how quality data flows through our core business systems.

Collaboration & Project Management (e.g., Jira, MS Planner, Asana) Expert

Building and managing complex project plans for your Lean Six Sigma initiatives, tracking tasks, managing resources, and communicating progress and risks to your project teams and stakeholders. You'll be a master of keeping projects on track.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Project Scope & Methodology Follows pre-defined project plans and methodologies as instructed by a senior team member. Chooses appropriate methodologies for routine projects (e.g., specific Lean tools for a Kaizen event), escalates complex methodology choices. Defines the full project scope, selects the most appropriate Lean Six Sigma methodology (DMAIC, DMADV) for complex problems, and adapts it as needed. Consults Lead on major scope changes.
Corrective Action Implementation Executes assigned CAPA tasks, documenting progress as instructed. Investigates root causes for routine non-conformances and proposes corrective actions within established guidelines. Designs and implements comprehensive CAPAs for systemic, high-impact issues, using advanced RCA tools. Approves CAPA effectiveness checks for projects they lead.
Budget Allocation (Project Specific) No budget authority. All purchases must be approved by supervisor. Can recommend small purchases (e.g., training materials <£1K) for project needs, requiring manager approval. Can approve project-specific expenses up to £5K (e.g., software licenses for a specific analysis, external training for project team members). Requires consultation with Lead for anything above this.
Stakeholder Communication & Influence Communicates project updates to immediate team as directed. Presents project progress to cross-functional peers, seeks input, and resolves minor disagreements. Leads stakeholder meetings for their projects, influences cross-functional leads and regional managers to adopt new processes, and resolves significant conflicts. Keeps Lead informed of critical stakeholder dynamics.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Project ROI (Return on Investment)
The validated hard savings or cost avoidance delivered by your improvement projects.
Target · Deliver projects with a validated hard savings of >£250,000 annually.

Leading a project to reduce raw material waste in our German plant, resulting in a verified £300,000 saving over 12 months, post-implementation.

Key Process Cycle Time Reduction
The percentage reduction in the time it takes to complete critical quality or safety processes.
Target · Achieve >20% reduction in key process cycle times (e.g., NCR resolution, CAPA closure).

Reducing the average time to resolve a Non-Conformance Report (NCR) from 15 days to 10 days in our UK operations, a 33% improvement.

Mentorship & Capability Building
Successfully guiding junior team members through their first significant improvement projects or certifications.
Target · Successfully mentor 1-2 junior engineers through their first Green Belt certification or significant project delivery.

Helping a new Quality Engineer successfully complete their first Lean Six Sigma Green Belt project, delivering £50,000 in savings, and getting them certified.

CAPA Effectiveness Rate
The percentage of Corrective and Preventive Actions (CAPAs) that effectively prevent recurrence of the original issue.
Target · Maintain a CAPA effectiveness rate of >90% for projects you lead.

After implementing a new process to address a recurring product defect, the defect rate remains at zero for six consecutive months, validating the CAPA's effectiveness.

Stakeholder Buy-in & Collaboration
Your ability to build trust and gain active support from regional teams and functional leaders for your transformation projects.
  • Regional managers actively championing your initiatives
  • project teams meeting deadlines and providing necessary data without constant chasing
  • positive feedback from peers and senior leaders on your collaborative approach
  • being proactively consulted on new process ideas.
Problem-Solving Rigour
The depth and effectiveness of your root cause analysis and the robustness of the solutions you design.
  • Solutions effectively eliminate recurring issues, not just patch them up
  • audit findings consistently show robust corrective actions
  • your FMEAs are thorough and lead to proactive risk mitigation
  • you're able to clearly articulate the 'why' behind a problem and its solution to different audiences.
Standardisation & Best Practice Adoption
How well your project outcomes are documented and adopted as standard practice across relevant sites.
  • New standard operating procedures (SOPs) are created and followed
  • training materials are clear and used
  • other sites proactively seek to implement your successful solutions
  • a reduction in 'the hidden factory' activities where people are doing unofficial rework.
Mentee Development
The growth and increased capability of the junior team members you mentor.
  • Mentees demonstrating increased independence and confidence in their work
  • successful completion of their own projects
  • positive feedback from mentees on your guidance and support
  • their ability to apply new methodologies you've taught them.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex, Real-World Problems

You'll spend your days dissecting intricate quality failures, mapping out convoluted processes, and then designing elegant, practical solutions. This isn't theoretical work; it's about fixing things that directly impact product quality, customer satisfaction, and employee safety. You'll get a real buzz from seeing your solutions implemented and working in practice.

Successfully tracing a recurring product defect back to a specific supplier's raw material batch and then working with them to implement a new incoming inspection process that eliminates the issue for good.

Driving Tangible, Measurable Impact

You're motivated by seeing your efforts translate into quantifiable improvements: reduced CoPQ, faster CAPA closure times, fewer safety incidents. You'll be tracking your project's ROI and celebrating when you hit those targets. It's about making a real difference to the business's bottom line and its operational efficiency.

Leading a Lean Six Sigma project that reduces scrap rates in a major production line by 15%, saving the company £150,000 annually, and presenting these results to the leadership team.

Mentoring & Building Capability

You enjoy sharing your knowledge and experience, helping junior colleagues grow their skills in quality methodologies like Lean Six Sigma or Advanced RCA. You'll get satisfaction from seeing them develop, tackle their own projects, and become more confident problem-solvers. It's about leaving a legacy of improved processes and empowered people.

Guiding a junior Quality Engineer through their first 8D problem-solving exercise, helping them identify the true root cause and implement effective corrective actions, culminating in their successful project presentation.

What frustrates people
  • The 'Quality is free, but the tools aren't' paradox: fighting for budget against revenue-generating departments, despite the clear ROI of preventing failures.
  • Cultural resistance: trying to implement a standardised global process and hearing 'That won't work here, we're different' from every single regional manager.
  • Data janitor duties: spending more time cleaning and validating inconsistent data from legacy shop-floor systems than actually analysing it to find insights.
  • Audit fatigue: the organisation only pays attention to quality and safety procedures in the weeks leading up to a major ISO or customer audit, then reverts to old habits.
  • Being seen as 'negative' or 'the brakes' because you're the one asking hard questions about risks and challenging overly optimistic timelines.
What this role does not give you
  • A quiet, predictable routine with minimal stakeholder interaction.
  • Guaranteed immediate implementation of every single one of your recommendations.
  • A direct path to managing a large team (at this level, you're leading projects, not people).
  • A role where you can avoid getting into the messy details of data and processes.
  • A role where you're always the most popular person in the room (sometimes you'll be challenging the status quo, which isn't always fun).

8Who you work with

This role directly drives operational excellence and reduces our 'Cost of Poor Quality' (CoPQ), which, let's be real, is a massive drain on our profits. You'll improve our compliance posture, making us less vulnerable to regulatory fines and customer complaints. Ultimately, you're building a stronger, safer, and more reliable business from the inside out.

Inside the business
  • Regional Quality Managers
  • Plant Operations Managers
  • Product Development Teams
  • Health & Safety Leads
  • Supply Chain & Procurement
  • Engineering Teams
Outside the business
  • External Auditors (e.g., ISO auditors)
  • Key Suppliers for quality improvement initiatives
  • Certification Bodies

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A proven track record of leading at least 3-5 successful Lean Six Sigma Green Belt projects from definition to validated results, ideally with documented financial savings or significant operational improvements.
  • Demonstrable experience in conducting robust root cause analysis and implementing effective corrective and preventive actions for complex quality or safety issues.
  • Practical experience in implementing or significantly improving elements of an ISO 9001 (or similar) Quality Management System.
  • Experience working in a manufacturing or operational environment, understanding the practical challenges of implementing change on the shop floor.
  • Strong data analysis skills, including proficiency with statistical software (Minitab or JMP) and BI tools (Power BI or Tableau) to derive actionable insights from complex data sets.
  • Experience mentoring or guiding junior team members, even if not in a formal management capacity.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Science for Quality

The sheer volume and complexity of data generated by modern operations demand more sophisticated analytical techniques. Moving beyond traditional statistics to predictive modelling will allow us to anticipate and prevent quality issues, rather than just react to them.

Machine Learning for Anomaly Detection · Predictive Maintenance Models · Text Analytics for Customer Feedback · Statistical Modelling for Process Optimisation

  • This week: Explore online tutorials for Python (pandas, scikit-learn) or R for basic data manipulation and statistical modelling. Don't worry about becoming a full data scientist yet.
  • This month: Take an introductory online course on Machine Learning fundamentals, focusing on concepts like regression, classification, and clustering.
  • Next quarter: Identify a dataset within our QMS (e.g., historical defect data) and try to build a simple predictive model to forecast future defects or identify key drivers.
  • Month 6-12: Collaborate with our Data Science team (if we have one) on a small project, learning from their expertise and integrating advanced analytics into your quality projects.

Quick win: Start using AI tools (like ChatGPT or Claude) to help you write Python/R code snippets for data cleaning or basic statistical tests. It's a great way to learn by doing.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences or webinars on quality, continuous improvement, and compliance trends (e.g., ASQ World Conference, Lean Summit).
  • Participating in online courses or workshops on advanced data analytics, statistical modelling, or specific digital tools relevant to quality (e.g., Python for data analysis, advanced Power BI).
  • Engaging with professional networks and communities of practice (e.g., LinkedIn groups, local ASQ chapters) to share insights and learn from peers.
  • Seeking out opportunities to mentor junior colleagues and present your project successes to broader internal audiences.
  • Staying current with new ISO standards revisions and regulatory changes relevant to our industry sectors.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Transformation & Industry 4.0 for Quality

Our industry is increasingly adopting smart factories, IoT sensors, and advanced automation. This means quality assurance needs to move from reactive inspection to proactive, predictive control. Understanding how to leverage these technologies for quality is becoming non-negotiable.

  • IoT for Quality Control
  • Digital Twins for Process Optimisation
  • Blockchain for Supply Chain Traceability
  • Augmented Reality (AR) for Training & Inspection

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma (LSS) Green Belt
  • International Standards & Frameworks Implementation
  • Advanced Root Cause Analysis (RCA) Techniques
  • Change Management Principles (e.g., Prosci ADKAR)
  • Statistical Process Control (SPC)
  • Total Quality Management (TQM) Principles

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Quality / CI Engineer (L2)

    3-5 years

    Skills to master

    • Independently leading small-scale improvement events (Kaizens), taking ownership of specific processes like CAPA or document control, and demonstrating strong analytical problem-solving skills. You'll need to show you can deliver results without constant supervision.

    You're ready to move on when

    • Successfully led at least 2-3 significant Kaizen events or process improvement projects with measurable impact.
    • Consistently closed assigned CAPAs on time with effective root cause analysis.
    • Demonstrated ability to train and guide new team members on quality processes.
    • Proactively identified and proposed solutions to recurring quality issues.
  2. 2

    Quality Coordinator / Specialist (L1)

    5-7 years (with accelerated learning)

    Skills to master

    • Moving beyond executing tasks to owning processes and then leading projects. This involves mastering foundational quality tools, developing strong data analysis skills, and actively seeking out opportunities to lead small improvement initiatives. You'd need to be a real 'go-getter' to make this jump.

    You're ready to move on when

    • Consistently exceeded expectations in supporting senior staff on audits and projects.
    • Actively sought out and completed internal training on Lean Six Sigma Green Belt methodologies.
    • Demonstrated initiative in identifying process inefficiencies and suggesting improvements.
    • Received strong feedback on attention to detail and ability to learn complex systems quickly.
  3. 3

    Manufacturing or Operations Engineer (L2)

    4-6 years

    Skills to master

    • Transitioning from a focus on production efficiency to a broader quality and compliance mindset. This means gaining a deep understanding of quality management systems, root cause analysis, and continuous improvement methodologies. Your operational experience would be a huge asset here.

    You're ready to move on when

    • Successfully led projects to improve manufacturing efficiency or reduce waste.
    • Demonstrated a strong understanding of process control and variation.
    • Actively participated in quality-related problem-solving initiatives.
    • Expressed a clear desire to specialise in quality and continuous improvement.

15Where this role leads

The long view: This work can lead to managing larger teams, becoming a recognised technical expert, or moving into wider operational leadership.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior International Quality Transformation Specialist is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Leading the application of Six Sigma metrics to a project, worked against Senior International Quality Transformation Specialist.

Leading the application of Six Sigma metrics to a project Level 4

Applied to your work in Senior International Quality Transformation Specialist

This unit aims to equip learners with the skills to lead the application of Six Sigma metrics within a project environment. Learners will be able to accurately collect and analyse data, adapt strategies based on findings, and effectively report recommendations to stakeholders, ensuring continuous improvement and alignment with project goals.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior International Quality Transformation Specialist
  • Lean Six Sigma (LSS) Green Belt
  • International Standards & Frameworks Implementation
  • Advanced Root Cause Analysis (RCA) Techniques
  • Change Management Principles (e.g., Prosci ADKAR)
  • Statistical Process Control (SPC)
  • Total Quality Management (TQM) Principles
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior International Quality Transformation Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Quality Transformation Lead / LSS Black Belt (L4)

    3-5 years

    You'd move from leading individual projects to managing a portfolio of complex transformation programs. You'd be coaching multiple Green Belts, architecting solutions for ambiguous problems, and influencing strategic direction. This role often involves direct reports.

    • Lean Six Sigma Black Belt Mastery of advanced LSS tools and methodologies, including design for Six Sigma (DFSS).
    • Change Leadership Leading organisational change initiatives, not just project-level changes.
    • Financial Acumen Understanding P&L impact of quality decisions and building robust business cases for transformation.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of your time is probably spent on repetitive tasks or sifting through mountains of data. What if you could offload some of that grunt work to AI? Imagine having more time to focus on the truly strategic, problem-solving parts of your role – the stuff that actually makes a difference. That's exactly what AI can offer you.

We're not talking about replacing you, but empowering you. AI tools are rapidly becoming indispensable for Quality and Compliance professionals. They can help you analyse data faster, automate routine reporting, and even draft communications. Here's how you, as a Senior International Quality Transformation Specialist, could use AI to boost your productivity and impact.

Automated CAPA Triage & Analysis

Imagine AI sifting through incoming non-conformance reports (NCRs) and customer complaints. It can automatically classify them by risk, suggest potential root cause categories, and even flag similar past issues. This means you spend less time on initial sorting and more time on deep investigation, getting to the real fix faster.

Predictive Quality Insights

Use AI models to analyse real-time sensor data from our production lines (think temperature, pressure, vibration). The AI can predict equipment failures or process deviations before they result in defective products. This lets you proactively intervene, preventing scrap and rework, and ultimately saving us a lot of money and headaches.

Global Regulatory Intelligence Summaries

Staying on top of global regulatory changes (ISO, FDA, HSE) is a nightmare, isn't it? AI tools can continuously scan these bodies, summarise updates relevant to our operations, and highlight potential impacts on our compliance posture in different countries. This means you're always ahead of the curve, without spending hours reading dense legal texts.

Transformation Communications & Training Drafts

Drafting stakeholder communications, project charters, and training materials for global rollouts can be time-consuming. AI can assist you by generating initial drafts, tailoring the tone and language for different audiences (e.g., shop floor employees vs. regional directors), and even suggesting culturally appropriate phrasing. More time for actual implementation, less time staring at a blank page.

Common questions

Common questions

How do you become a Senior International Quality Transformation Specialist?

Common routes in include Quality / CI Engineer (3-5 years), Quality Coordinator / Specialist (5-7 years (with accelerated learning)) and Manufacturing or Operations Engineer (4-6 years). Times vary with prior experience.

Where can a Senior International Quality Transformation Specialist progress to?

This role can lead on to Quality Transformation Lead / LSS Black Belt (3-5 years), depending on the skills you build.

What new skills matter most for a Senior International Quality Transformation Specialist?

Increasingly, Digital Transformation & Industry 4.0 for Quality. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills built in this role, including problem-solving, change management, data analysis and quality systems knowledge, apply across many industries. These include automotive, aerospace, pharmaceuticals, food and beverage, and other regulated sectors. Quality work follows similar principles wherever it is done.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Emotional Intelligence module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.