UK

United Kingdom · Compliance, quality and safety · Principal/Manager (12-16 years)

Quality Assurance Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports5-10 reports
  • Reports toDirector of Quality & Compliance
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Compliance & Quality Manager · Head of Quality Systems · Senior Quality Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

ProQual Level 6 NVQ Diploma in Quality Management ProQual Awarding Body · Level 6 · covers 1 of 10 standards
GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence FDQ Limited · Level 3 · covers 2 of 10 standards
EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Quality Management Systems and Standards ProQual Level 6 NVQ Diploma in Quality Management
Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Manage compliance to support achieving excellence in food operations FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence
Implement Quality Assurance Methods and Procedures EAL Level 4 NVQ Diploma in Engineering Manufacture

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
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Your Plan Illustration

Built for Quality Assurance Manager

5 units that map to this job, from the qualifications that cover it.

  1. Quality Management Systems and Standards ProQual Awarding Body · covers 1 of 10 standards Level 6
  2. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  3. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  4. Manage compliance to support achieving excellence in food operations FDQ Limited · covers 2 of 10 standards Level 3
  5. Implement Quality Assurance Methods and Procedures Excellence, Achievement & Learning Limited · covers 2 of 10 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Quality Assurance Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI Governance & Ethical AI in Quality
  • Digital Transformation Leadership for QMS
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Quality Assurance Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Quality Assurance Manager makes sure products and processes meet required standards and set a high bar for performance.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

ETQ Reliance / Intelex / Cority (QMS/EHS Platform) Strategic

Leading the selection, implementation, and ongoing optimisation of QMS modules. Defining data governance, user roles, and reporting requirements. Managing system integrations with other business platforms.

SharePoint / Veeva Vault QualityDocs (Document Control) Architect

Setting enterprise-wide document lifecycle and retention policies. Overseeing the design and implementation of complex approval workflows and document architecture. Ensuring system validation for compliance.

AuditBoard / Workiva (Audit Management) Strategic

Developing the annual enterprise risk-based audit plan within the platform. Presenting audit committee dashboards and reports. Using the system to track and analyse audit finding trends.

TrackWise Digital (CAPA System) Strategic

Analysing enterprise-wide CAPA data to identify systemic quality issues and drive preventative actions. Approving high-risk CAPA plans and extensions. Using the system for executive-level reporting.

Microsoft Excel (Advanced functions, VBA) Advanced

Performing complex data analysis for trend identification and root cause investigation. Building and maintaining sophisticated tracking tools where QMS integration isn't feasible. Reviewing and validating team's analytical work.

Power BI / Tableau (Data & Reporting) Strategic

Defining the key CQHS metrics for the business and designing executive-level dashboards. Using data to justify investments in quality or safety initiatives to leadership. Interpreting complex data visualisations to identify strategic insights.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Budget Allocation for Team No authority; requests budget from supervisor. Proposes budget for specific projects; requires manager approval. Manages project budgets up to £5K; recommends larger expenditures.
Hiring & Performance Management No involvement beyond interview participation. Participates in interviews; provides input on performance reviews. Leads interviews for junior roles; provides formal input on performance reviews for mentees.
Quality System Changes (SOPs, Processes) Follows existing SOPs; reports issues. Proposes minor improvements to existing SOPs; requires approval. Designs and implements new SOPs or processes within own workstream; requires functional lead approval.
CAPA Approval & Closure Executes assigned CAPA actions. Drafts CAPA plans and evidence; requires senior approval. Leads CAPA investigations and drafts full reports; approves minor CAPAs. Recommends major CAPA closure.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Audit Readiness & Outcome
The number of non-conformances identified during external audits (e.g., ISO 9001, regulatory inspections).
Target · <2 minor non-conformances annually, zero major non-conformances.

Successfully maintaining ISO 9001 certification in 2024 with only one minor finding related to document retention, which was closed within 30 days.

CAPA Effectiveness Rate
The percentage of Corrective and Preventive Actions (CAPAs) that effectively prevent recurrence of the original issue, as verified by effectiveness checks.
Target · >90% effectiveness rate for all closed CAPAs.

Out of 50 CAPAs closed in Q2, 47 were verified as effective during their 6-month effectiveness check, resulting in a 94% effectiveness rate.

Reduction in Recurring Deviations
The percentage decrease in the number of repeat non-conformances or deviations for the same root cause across the business.
Target · 25% reduction year-over-year.

After implementing a systemic CAPA for a common equipment fault in 2023, the number of related deviations dropped from 12 to 8 in 2024, a 33% reduction.

Quality Culture Index Score
Our internal survey score measuring employee perception of quality importance, adherence to procedures, and willingness to report issues.
Target · 10-point improvement year-over-year.

The 'Speak Up for Quality' score in our annual employee survey increased from 72% to 83% following your team's awareness campaign.

Team Development & Mentorship
How well you're growing your team, helping them develop their skills, and preparing them for future roles.
  • Successful promotions from your team, positive feedback in 1-2-1s, team members taking on more complex tasks, and demonstrable improvement in their audit findings or investigation quality. You'll be seeing your team members actively mentoring junior staff and taking initiative.
Cross-Functional Collaboration & Influence
Your ability to work with other departments, get their buy-in on quality initiatives, and resolve conflicts constructively.
  • Other department heads proactively seeking your input on new projects or process changes. Joint projects with Operations or Engineering that improve quality without causing major delays. Positive feedback from peers during 360-degree reviews, noting your ability to get things done without being seen as 'the police'.
Proactive Risk Management
Your foresight in identifying potential quality or compliance risks before they become problems, and putting plans in place to mitigate them.
  • Implementation of new preventative measures based on trend analysis, successful early identification of a potential supplier quality issue, or a new risk assessment being rolled out for a critical process before an incident occurs. You're not just reacting
  • you're anticipating.
Data-Driven Decision Making
Your ability to use quality data to inform strategic decisions, justify resource allocation, and present clear, actionable insights to senior leadership.
  • Presentations to the leadership team that clearly link quality metrics to business outcomes (e.g., cost savings, customer retention). Successful proposals for investment in new quality tools or training based on solid data. Your team uses data to make their case, not just gut feeling.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Building a Robust System

You'll find deep satisfaction in seeing a new, streamlined process being adopted, or a complex CAPA system finally yielding real, preventative actions. It's about creating order from chaos and knowing your work makes things genuinely safer and more reliable.

Successfully leading the implementation of a new QMS module that significantly reduces manual data entry errors and improves CAPA tracking efficiency across multiple sites.

Developing and Empowering a Team

You get a real buzz from seeing your team members grow, take on more responsibility, and excel in their roles. Mentoring, coaching, and removing roadblocks for them will be a core part of your daily enjoyment. You'll be building the next generation of quality leaders.

One of your junior specialists, after your mentorship, successfully leads their first complex internal audit and presents findings to a senior management team.

Strategic Impact & Risk Mitigation

You'll be driven by the knowledge that your strategic decisions and oversight directly protect the company from significant financial, reputational, and safety risks. It's about being proactive, seeing around corners, and making sure we're always ahead of the curve.

Identifying an emerging regulatory trend and proactively implementing changes to our processes, preventing potential non-compliance before it becomes an issue for the business.

What frustrates people
  • The 'Signature Chase' for critical documents, but now it's for your entire team's documents, and you're accountable for the overdue ones.
  • Getting pushback from other department heads who see quality initiatives as 'nice-to-haves' rather than essential business drivers.
  • Dealing with recurring issues that stem from a lack of true root cause analysis or inadequate corrective actions from years ago.
  • Budget constraints preventing investment in better QMS tools or additional headcount, forcing your team to do more with less.
  • The constant tension between meeting production targets and ensuring absolute quality and safety compliance.
  • Explaining, for the tenth time, why 'human error' isn't an acceptable root cause for a major non-conformance.
What this role does not give you
  • A quiet, predictable nine-to-five. Expect urgent issues to pop up that need immediate attention.
  • A role where you're solely focused on individual technical tasks. Your primary job is leading, managing, and strategising.
  • A job where everyone automatically understands and values quality. You'll be an advocate and an educator.
  • Freedom from bureaucracy. While you can improve processes, you'll still operate within a regulated framework.

8Who you work with

This role directly shapes our company's quality culture and compliance posture. You're responsible for ensuring we meet all relevant regulatory standards and internal quality objectives, which in turn protects our licence to operate, minimises risk, and maintains customer satisfaction. Your leadership here can literally prevent costly mistakes and safeguard our reputation.

Inside the business
  • Operations Leadership (Plant Managers, Production Leads)
  • Product Development & Engineering Teams
  • Supply Chain & Procurement Managers
  • Sales & Customer Service Directors
  • Human Resources (for training and competency)
  • Legal Counsel
Outside the business
  • External Auditors (e.g., ISO, regulatory bodies)
  • Suppliers and Vendors
  • Customers (for quality feedback and issue resolution)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Demonstrable experience leading and managing a team of quality or compliance professionals for at least 3-5 years.
  • Proven track record of successfully managing complex CAPA programmes and driving effective root cause analysis.
  • Extensive experience acting as a lead auditor (internal or external) for ISO 9001 or similar quality standards.
  • Strong analytical skills, with the ability to interpret complex data, identify trends, and present actionable insights to senior leadership.
  • Excellent communication and influencing skills, with a history of successfully engaging cross-functional stakeholders on quality initiatives.
  • A deep understanding of Quality Management Systems (QMS) principles, design, and implementation.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Analytics for Predictive Quality

Moving from reactive quality control to proactive, predictive quality is the next frontier. You'll need to understand how to use advanced statistical methods and machine learning outputs to anticipate issues before they happen.

Statistical Process Control (SPC) for non-normal d · Machine learning basics (regression, classificatio · Interpreting predictive model outputs and confiden · Data visualisation for complex trends and correlat · Big data concepts in quality data management

  • This quarter: Review basic statistical concepts and their application to quality data.
  • Next 6 months: Take an online course on data analytics or predictive modelling (e.g., Coursera, edX).
  • Next 12 months: Work with our data science team (if available) to explore predictive models for quality.
  • Ongoing: Read industry journals and case studies on predictive quality.

Quick win: Start by identifying one key quality metric where you'd like to predict future trends. What data would you need?

Integrated Supply Chain Quality Management

Our supply chains are becoming more global and complex. You'll need to manage quality not just internally, but across our entire network of suppliers and partners, ensuring seamless quality assurance from raw material to customer delivery.

Supplier risk assessment and qualification beyond · Implementing real-time supplier performance monito · Blockchain for supply chain traceability and data · Collaborative quality improvement with key supplie · Managing quality in outsourced manufacturing or se

  • This quarter: Review our current supplier quality management programme.
  • Next 6 months: Identify key suppliers and initiate discussions on joint quality improvement projects.
  • Next 12 months: Research advanced supplier quality management tools and methodologies.
  • Ongoing: Attend industry conferences focused on supply chain quality and resilience.

Quick win: Pick one critical supplier and conduct a deep-dive review of their quality performance and our current engagement model.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences and workshops on quality management, regulatory updates, and emerging technologies (e.g., AI in QA).
  • Participating in professional networks or associations to share best practices and stay current with industry trends.
  • Undertaking continuous learning in areas like leadership development, change management, or advanced data analytics.
  • Seeking out opportunities to mentor junior professionals, as teaching is often the best way to solidify your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI Governance & Ethical AI in Quality

As we start using AI more for tasks like automated document review and predictive analytics, you'll need to understand the ethical implications, data privacy, and bias risks. Regulators are starting to look at this, and we need to be prepared.

  • AI ethics principles (fairness, transparency, acco
  • Data privacy regulations (GDPR, CCPA) in the conte
  • Bias detection and mitigation in AI models
  • AI model validation and explainability (XAI)
  • Developing internal policies for responsible AI us

Digital Transformation Leadership for QMS

Many organisations are still using legacy QMS systems or manual processes. You'll need to be able to champion and lead digital transformation projects, moving us towards more integrated, automated, and data-driven quality systems.

  • Change management methodologies (e.g., ADKAR)
  • Business process re-engineering for digital tools
  • Vendor selection and management for QMS platforms
  • Data migration strategies and validation
  • User adoption and training strategies for new syst

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Advanced Root Cause Analysis (RCA) & Problem Solving
  • Strategic CAPA Lifecycle Management
  • Internal & External Audit Management
  • Quality Management System (QMS) Design & Optimisation
  • Good Documentation Practices (GDP/GDocP) Leadership
  • Risk Assessment & Management

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Quality Assurance Specialist (L3) to Lead Quality Auditor (L4)

    Roughly 3-5 years as a Senior Specialist, then 2-4 years as a Lead Auditor.

    Skills to master

    • Leading complex investigations, designing quality processes, managing internal audit programmes, mentoring junior staff, and developing strong stakeholder management skills.

    You're ready to move on when

    • Successfully leading multiple internal audits with positive feedback from auditees and senior management.
    • Consistently delivering thorough and effective CAPA investigations for significant non-conformances.
    • Demonstrating strong leadership potential by mentoring junior team members and taking initiative on projects.
    • Proactively identifying and proposing improvements to existing quality processes.
  2. 2

    Quality Engineer / Process Improvement Lead

    Approximately 7-10 years in engineering or process improvement roles with a strong quality focus.

    Skills to master

    • Deep understanding of manufacturing processes, statistical process control, Lean Six Sigma methodologies, and a proven ability to drive process optimisation and defect reduction.

    You're ready to move on when

    • Successfully leading major process improvement projects that result in measurable quality gains.
    • Demonstrating strong analytical and problem-solving skills in a production or operational environment.
    • Developing a solid understanding of quality management systems and regulatory requirements through practical application.
    • Effectively collaborating with QA teams to implement quality controls and resolve issues.

15Where this role leads

The long view: This work can lead to senior compliance and quality roles, such as Head of EHS & Quality or Chief Quality Officer.

16Pay and demand

Pay & demand

Typical pay £50,083 a year Source: ONS Annual Survey of Hours and Earnings, 2025 (provisional), under the Open Government Licence v3.0

The figure is the median for full-time employees in the ONS occupation this job title codes to (Quality assurance and regulatory professionals), from the April 2025 survey, about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Quality Assurance Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Quality Management Systems and Standards, worked against Quality Assurance Manager.

Quality Management Systems and Standards Level 6

Applied to your work in Quality Assurance Manager

1. To enable the learner to define and explain the purpose of a Quality Management System (QMS) and its role within an organisation. 2. To enable the learner to identify and differentiate between various international quality standards and their application to QMS. 3. To enable the learner to analyse and apply continuous improvement methodologies, such as Kaizen and PDCA, within a QMS framework. 4. To enable the learner to design and implement a continuous improvement plan aligned with quality assurance and quality control (QA/QC) principles. 5. To enable the learner to select and utilise appropriate performance measurement techniques and key performance indicators (KPIs) to evaluate the effectiveness of a QMS.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Quality Assurance Manager
  • Advanced Root Cause Analysis (RCA) & Problem Solving
  • Strategic CAPA Lifecycle Management
  • Internal & External Audit Management
  • Quality Management System (QMS) Design & Optimisation
  • Good Documentation Practices (GDP/GDocP) Leadership
  • Risk Assessment & Management
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

17The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Quality Assurance Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Quality & Compliance (L6)

    Roughly 4-6 years as a Quality Assurance Manager.

    This is a significant jump, moving from managing a team to setting the strategic direction for a business unit or site, and facing off with regulatory agencies at a higher level.

    • Developing and implementing multi-year quality and compliance strategies.
    • Managing large, multi-functional teams (including other managers).
    • Direct engagement with regulatory bodies and external stakeholders at a senior level.
    • Overseeing significant budget allocations and resource planning across multiple departments.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real: managing a quality assurance team and system is demanding. You're juggling audits, investigations, team development, and continuous improvement, all while making sure we're compliant. The good news? AI isn't here to replace you; it's here to give you superpowers. Imagine cutting down on the tedious, time-consuming parts of your job, freeing you up to focus on strategic leadership and real problem-solving.

We're embedding AI tools across our Compliance, Quality, Health & Safety department to help our managers work smarter, not harder. For a Quality Assurance Manager, this means moving beyond manual reviews and reactive problem-solving, using AI to anticipate issues, streamline processes, and empower your team. It's about getting ahead, not just keeping up.

Automated Audit Trail Review

Imagine AI sifting through thousands of system logs and audit trails, instantly flagging anomalies or potential 'pencil-whipping' patterns that a human eye would take days to spot. You'll get a concise report of high-risk areas, allowing your team to focus their precious time on deeper investigations where it truly matters, rather than manual data verification.

Predictive Quality & Compliance Risk

Use AI to analyse historical data from NCRs, CAPAs, and audit findings to predict where your next quality issue or compliance gap is likely to emerge. The system can flag specific equipment, processes, or even shifts that show early warning signs, letting you deploy preventative measures before a critical failure occurs. It's like having a crystal ball for quality.

Intelligent Policy & SOP Generation

When a new regulatory update drops, AI can help you draft initial revisions to your SOPs and policies, ensuring all relevant clauses are addressed and cross-referenced. It can even suggest improvements based on best practices, significantly cutting down the time your team spends on drafting and reviewing documentation. You'll still own the final approval, of course.

CAPA & Investigation Report Co-Pilot

After your team gathers the facts for a non-conformance, AI can help generate initial drafts of investigation reports, including problem statements, root cause summaries, and proposed corrective actions. This frees up your specialists from the grunt work of writing, allowing them to focus on the critical thinking and verification, and giving you a solid starting point for review.

Common questions

Common questions

How do you become a Quality Assurance Manager?

Common routes in include Senior Quality Assurance Specialist to Lead Quality Auditor (Roughly 3-5 years as a Senior Specialist, then 2-4 years as a Lead Auditor.) and Quality Engineer / Process Improvement Lead (Approximately 7-10 years in engineering or process improvement roles with a strong quality focus.). Times vary with prior experience.

Where can a Quality Assurance Manager progress to?

This role can lead on to Director of Quality & Compliance (Roughly 4-6 years as a Quality Assurance Manager.), depending on the skills you build.

What new skills matter most for a Quality Assurance Manager?

Increasingly, AI Governance & Ethical AI in Quality and Digital Transformation Leadership for QMS. These are the skills our record of this role lists as growing.

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18Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built in this role transfer well to other regulated industries, such as pharmaceuticals, medical devices, aerospace, or food and beverage. The core principles of quality management and compliance stay the same, even when the specifics change.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Quality Assurance Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.