The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Evidence Request Fulfilment Rate
How quickly and completely you provide requested documents or information to the lead auditor.
Target · 98% of requested documents provided within 4 hours If a Senior Auditor asks for 10 specific batch records by 2 PM, you'll have 9 or 10 of them ready by 2 PM. Missing one or being late means you're not hitting the target.
Data Entry Accuracy in QMS
The precision of information you log into our Quality Management System (QMS), like audit findings or CAPA statuses.
Target · <1% error rate in logging findings If you log 100 audit observations, you should have no more than one typo, incorrect date, or miscategorised entry. Getting a date wrong on a CAPA can cause real headaches down the line.
Audit Checklist Completion
Completing the specific sections of audit checklists assigned to you, making sure every box is ticked and every piece of evidence is noted.
Target · 100% of assigned checklist sections completed by deadline You're given a checklist for 'Document Control'. You need to verify 20 items. You'll complete all 20, with notes and evidence links, by the time the audit moves to the next section.
Document Organisation & Filing Accuracy
How well you organise and file audit evidence, ensuring it's easy to find and correctly categorised for future reference.
Target · Zero instances of misfiled or unfindable critical audit evidence Six months after an audit, a lead auditor needs to pull a specific training record from a file you managed. They find it within 30 seconds because you filed it perfectly. If they can't find it, that's a problem.
Proactive Learning & Questioning
Your willingness to ask questions, seek understanding, and learn about the 'why' behind our procedures and audit findings, rather than just doing tasks robotically.
- You'll ask 'Why do we need this document for this specific audit clause?' or 'What's the difference between a finding and an observation?' You'll suggest ways to improve simple processes you're involved in, even if it's just how we name a file. Your Senior Auditor will notice you're picking things up quickly and not making the same mistake twice.
Adherence to Good Documentation Practices (GDP)
Consistently following our internal standards for how documents are handled, named, stored, and retrieved.
- All your work, whether it's an email, a file name, or a QMS entry, will be clear, concise, attributable, legible, and accurate. You'll catch your own typos and make sure version control is always correct. Your colleagues won't have to ask you to correct things you've submitted because they'll already be right.
Reliability & Follow-Through
Being someone the team can count on to complete assigned tasks without constant reminders, and to communicate clearly if there's a roadblock.
- If you say you'll get something done, it gets done. If you can't, you'll tell your Senior Auditor well in advance, explaining why and what you need. You won't leave people guessing or scrambling because you missed a deadline. You'll be known as the person who 'always delivers'.
