The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy for Utility Bills
The percentage of utility bills processed without any errors in data entry or categorisation.
Target · <1% error rateIf you process 100 utility bills in a month, we'd expect fewer than one error. An error might be entering £1,500 instead of £15,000, or assigning a gas bill to electricity.
Timeliness of Data Collection
How quickly you gather and input all required monthly energy data (utility bills, meter readings) after it becomes available.
Target · 100% of data submitted within 3 business days of receiptIf the electricity bill arrives on Monday, we need it in the system by Wednesday afternoon. Delays mean our monthly reports are late, and that's not good.
Completeness of Compliance Documentation
The percentage of required documentation for internal or external audits that is fully prepared and organised.
Target · 95%+ complete for all assigned tasksFor an ISO 50001 audit, if you're asked to compile records for a specific Significant Energy Use (SEU), we'd expect all relevant meter calibration certificates, operational logs, and maintenance records to be easily found and correctly filed.
Identification of Data Discrepancies
The number of times you spot and flag inconsistencies between different data sources (e.g., BMS data not matching sub-meter readings, or a sudden, unexplained spike in consumption).
Target · At least 3 significant discrepancies identified per quarterYou notice that the reported gas consumption for Site A is 20% higher this month than the same period last year, despite production being flat. You flag this for investigation, rather than just inputting the number.
Proactive Problem Solving
Your ability to not just report issues, but to suggest initial steps or solutions, even if it's just 'I think we need to ask Operations about X'.
- You'll bring problems to your manager with a few ideas already in mind. You'll ask clarifying questions to understand 'why' something is happening, rather than just 'what'. You might even draft an email to a site manager asking for more info before being prompted.
Contribution to Team Knowledge
How well you share what you've learned about data sources, site specifics, or common issues with the wider team.
- You'll update our internal knowledge base with new insights about a particular utility provider's billing quirks. You might share a tip on how to more easily extract data from a specific BMS. You'll answer questions from peers about data collection processes.
Adherence to Compliance Procedures
Following our established processes for data handling, record keeping, and audit preparation to the letter.
- Your audit trails are always complete and easy to follow. You don't cut corners when collecting or validating data. You're known for your meticulous filing and organisation, making it easy for anyone to pick up your work.
Stakeholder Engagement & Follow-up
How effectively you interact with site teams and others to get the information you need, and how reliably you follow up on outstanding requests.
- You're known for polite but persistent follow-ups when data is overdue. Site managers respond to your requests because you're clear and professional. You manage to get that tricky meter reading even when it requires a few extra calls.