How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer GQA Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and GQA Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from GQA Qualifications Limited.
01What it is
This NVQ Diploma is designed for individuals working in print administration. Competence is developed in areas such as workplace organisation, supply chain management, and word processing. Learners also develop skills in preflighting digital files and monitoring organisational quality systems.
These are the units GQA Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with GQA Qualifications Limited. It does the teaching and the mapping. GQA Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Choose supplies and suppliers for your business Real unit · GQA Qualifications Limited
It teaches you to prepare and monitor supply schedules, achieve best value in purchasing, and manage business supplies to maximise profitability. It covers factors such as lead times, storage requirements, and supply control methods.
What you'll be able to do
- Understand how to prepare a schedule of the supplies needed for the business, taking into account factors such as lead times and storage requirements.
- Understand how to monitor the schedule of supplies needed for the business, identifying and addressing any potential delays or shortages.
- Understand how to achieve best value when buying supplies for the business, considering factors such as price, quality, and delivery terms.
- Understand how to manage business supplies effectively, including storage, stock control, and waste reduction.
- Understand how to control business supplies to maximise the profitability of the business, minimising costs and ensuring efficient use of resources.
Contribute to Improving the Effectiveness of the Print Organisation Real unit · GQA Qualifications Limited
You'll understand how to contribute to improving the effectiveness of a print organisation by managing work schedules, resources, and minimising waste. The unit highlights the importance of communication and collabouration.
What you'll be able to do
- Obtain and understand the work schedule within the print organisation.
- Ensure that the correct quantities of products, materials and human resources are used in the print organisation.
- Minimise wastage of materials within the print organisation.
- Know why it is important to contribute to improving the effectiveness of the print organisation.
- Know what information to share with colleagues regarding your job role and understand why this is important for effective teamwork.
- Share information effectively with colleagues within the print organisation.
- Identify and pass on suggestions for improvements to work activities within the print organisation.
- Know how and why to identify opportunities and needs for self-development and know how to manage this information effectively.
- Know why it is important to have good relationships with customers of the print organisation.
Database Software Real unit · GQA Qualifications Limited
You'll understand and apply database optimisation techniques such as indexing, normalisation, and query optimisation. The unit also covers methods for backing up and restoring databases to ensure data integrity and performance.
What you'll be able to do
- Understand how to optimise the use of databases to improve efficiency and data management.
- Optimise the use of databases by implementing appropriate techniques and strategies.
Handling objections, negotiating and closing sales Real unit · GQA Qualifications Limited
You'll learn to handle customer objections, negotiate effectively, and close sales successfully. The unit covers preparation for objections, negotiation strategies, and techniques for finalising sales agreements.
What you'll be able to do
- Prepare to handle objections by anticipating potential concerns and developing appropriate responses
- Prepare to negotiate effectively by identifying key areas for compromise and developing a negotiation strategy
- Prepare to close the sale by identifying appropriate closing techniques and timing
- Handle objections effectively by addressing concerns and providing solutions
- Negotiate with the customer to reach a mutually agreeable outcome
- Close the sale by securing the customer's commitment to purchase
Knowledge of the Organisations Printing Processes and related information Real unit · GQA Qualifications Limited
You'll gain knowledge of the organisation's structure, printing processes, products, and equipment. The unit covers departmental responsibilities and interactions within the print-related environment.
What you'll be able to do
- Know the departments within the organisation.
- Know the area of responsibility for each department within the organisation.
- Know the products produced by the organisation.
- Know the types of equipment used within the organisation for print related work.
- Know the printing processes used within the department(s) worked in.
- Know the printing operations used within the department(s) worked in.
Maintain and archive print records Real unit · GQA Qualifications Limited
You'll learn to maintain and archive print production records according to organisational procedures. The unit covers record types, archiving processes, and common challenges in record management.
What you'll be able to do
- Maintain records for print production
- Archive records for print production
- Maintain records for print production
- Archive records for print production
- Know the problems that can occur with maintaining records of Print Production
- Know the problems that can occur with archiving records of Print Production
Meeting customers’ after sales needs Real unit · GQA Qualifications Limited
It teaches you to investigate and respond to customers' after sales needs using effective questioning and listening techniques. You'll provide appropriate support and review the after sales process for continuous improvement.
What you'll be able to do
- Investigate customer after sales needs effectively, using appropriate questioning and listening techniques.
- Handle customers’ after sales needs in a professional and timely manner, providing appropriate solutions and support.
- Review the after sales process to identify areas for improvement and enhance customer satisfaction.
Monitor organisational quality systems in printing Real unit · GQA Qualifications Limited
This unit equips learners with the skills to monitor and contribute to organisational quality systems in printing. You'll carry out quality assurance procedures and understand how to maintain quality systems effectively.
What you'll be able to do
- Contribute to the implementation of organisational quality systems
- Carry out quality assurance procedures following approved methods
- Maintain organisational quality systems
Order products and services Real unit · GQA Qualifications Limited
This unit covers the processes of identifying, selecting, and negotiating the supply of products and services. You'll understand organisational policies and how to monitor and improve ordering and supply procedures.
What you'll be able to do
- Explain how to identify the need for products and services
- Describe how to select appropriate suppliers of products and services
- Explain how to negotiate effectively with suppliers to obtain best value
- Outline organisational requirements and policies for ordering products and services
- Outline organisational requirements and policies for the supply of products and services
- Explain how to monitor procedures for ordering and supplying products and services
- Explain how to evaluate procedures for ordering and supplying products and services
- Explain how to improve procedures for ordering and supplying products and services
- Follow organisational procedures for ordering products and services accurately
- Follow organisational procedures for supplying products and services accurately
- Maintain effective relationships with suppliers of products and services
- Deal with problems that arise with suppliers of products and services promptly and effectively
- Monitor the ordering and supply of products and services to identify areas for improvement
- Evaluate the ordering and supply of products and services to identify areas for improvement
- Make recommendations to improve the ordering and supply of products and services, based on monitoring and evaluation
Plan, schedule and monitor print production Real unit · GQA Qualifications Limited
It teaches you to plan, schedule, and monitor print production effectively. You'll define job scope, identify resources, develop schedules, and review production output against planned timelines and quality standards.
What you'll be able to do
- Plan job tasks and schedule print production effectively, considering resources, deadlines, and quality requirements.
- Monitor print production to ensure that it is progressing according to the planned schedule and meeting quality standards.
- Review the production output in line with the planned schedule, identifying any deviations and taking corrective action.
- Plan, schedule, monitor and review print production processes to ensure efficiency and effectiveness.
- Know the problems that can occur when reviewing print production, and how to address them to maintain quality and meet deadlines.
Preflight Digital Files Real unit · GQA Qualifications Limited
You'll be able to preflight digital artwork files using specialised software to identify issues affecting print quality. The unit includes interpreting preflight results, reporting corrections, and understanding preflight purposes and methods.
What you'll be able to do
- Preflight digital artwork files, identifying potential issues that may affect print quality.
- Interpret and report the results of preflighting digital artwork files, communicating any necessary corrections to the relevant parties.
- Know the purpose and methods of preflighting digital files, including common errors and their solutions.
Preparing and delivering a sales presentation Real unit · GQA Qualifications Limited
You'll learn to prepare, deliver, and evaluate sales presentations. The unit includes identifying audience needs, structuring content, using visual aids, and employing effective verbal and non-verbal communication techniques.
What you'll be able to do
- Prepare a sales presentation that meets the needs of the target audience
- Deliver a sales presentation effectively, using appropriate techniques and resources
- Evaluate a sales presentation to identify areas for improvement in content and delivery
Produce print estimates from Price Lists Real unit · GQA Qualifications Limited
You'll learn to produce accurate print estimates and prices using price lists. The unit covers factors affecting pricing and estimation, as well as common issues encountered when providing print cost information.
What you'll be able to do
- Produce print estimates
- Produce print prices
- Produce print prices
- Produce print estimates
- Know the problems that can occur when giving prices
- Know the problems that can occur when giving estimates
Produce and analyse estimates for print or print services Real unit · GQA Qualifications Limited
This unit equips learners to interpret job specifications and produce accurate estimates for print or print services. You'll analyse cost components and evaluate estimates to identify potential savings and improvements.
What you'll be able to do
- Interpret job specifications accurately to determine the requirements for print or print services.
- Produce estimates for print and print services, taking into account all relevant costs, such as materials, labour, and overheads.
- Analyse estimates for print and print services to identify areas for potential cost savings or improvements in efficiency.
- Produce estimates for a range of print and print services, using appropriate methods and tools.
Promote and Maintain Health and Safety in a Print Related Working Environment Real unit · GQA Qualifications Limited
This unit provides learners with an understanding of health and safety legislation relevant to print-related environments. You'll monitor regulatory changes, conduct risk assessments, and promote safe working practices.
What you'll be able to do
- Know which acts, regulations and guidelines apply to the print related working environment, including relevant health and safety legislation.
- Monitor and implement changes in health and safety acts, regulations and guidelines within the print related working environment.
- Carry out a formal assessment of hazards and risks in the print related working environment and understand the types of risk or hazards that exist.
- Identify hazards and assess risks in the print related working environment, taking appropriate action to mitigate them.
- Promote safe working practices within the print related working environment.
- Promote safe working practices amongst colleagues in the print related working environment.
- Adopt a safe method of work in all activities within the print related working environment.
- Ensure there is no unauthorised or unsafe access to the working areas within the print related working environment.
- Monitor colleagues to ensure they comply with health and safety requirements within the print related working environment.
- Know what to do in the event of accidents or emergencies within the print related working environment.
- Understand the problems that can occur with promoting and maintaining Health and Safety within the print related working environment and the potential solutions.
Review print production costs and prepare invoices Real unit · GQA Qualifications Limited
You'll gain the ability to review print production costs accurately and prepare invoices in line with organisational procedures and legal requirements. The unit covers cost components, budget adherence, and invoice preparation standards.
What you'll be able to do
- Review print production costs accurately and comprehensively
- Prepare invoices in accordance with organisational procedures and legal requirements
- Explain how to review production costs effectively
- Describe how to prepare invoices correctly
Send and Receive Digital Files Real unit · GQA Qualifications Limited
You'll gain practical skills to send and receive digital files securely and efficiently using electronic methods. The unit covers file preparation, transmission, receipt verification, and appropriate use of compression and encryption.
What you'll be able to do
- Send digital files securely and efficiently using electronic means
- Receive digital files correctly via electronic means
- Describe the procedures for sending and receiving digital files
Spreadsheet Software Real unit · GQA Qualifications Limited
This unit develops learners' ability to use spreadsheet software for data entry, editing, analysis, and presentation. You'll apply formulas and data tools to organise and interpret numerical and other data types effectively.
What you'll be able to do
- Use a spreadsheet to enter numerical data
- Use a spreadsheet to enter other types of data
- Use a spreadsheet to edit numerical data
- Use a spreadsheet to edit other types of data
- Use a spreadsheet to organise numerical data
- Use a spreadsheet to organise other types of data
- Select appropriate formulas to meet requirements
- Use appropriate formulas to meet requirements
- Select appropriate data analysis tools to meet requirements
- Use appropriate data analysis tools to meet requirements
- Select tools and techniques to present spreadsheet information
- Use tools and techniques to present spreadsheet information
- Select tools and techniques to format spreadsheet information
- Use tools and techniques to format spreadsheet information
Understand how to Organise The Workplace Real unit · GQA Qualifications Limited
This unit covers the key steps and benefits of organising a workplace, including planning, communication, and sustaining organisation. You'll apply principles such as 5S methodology and review the impact of workplace organisation activities.
What you'll be able to do
- Know the key steps and benefits of organising a workplace
- Plan a workplace organisation activity
- Know the communication requirements in an organised workplace
- Sustain an organised workplace
- Understand how to review the impact of the introduction of workplace organisation
Understanding Internal and External Supply Chains Real unit · GQA Qualifications Limited
You'll understand internal and external supply chains by analysing supplier products and services, evaluating supplier performance, and identifying potential outsourcing opportunities. The unit includes assessing alternative suppliers and costs.
What you'll be able to do
- Understand the products and services currently provided by Suppliers in their area of responsibility
- Understand how to analyse Supplier performance and effectiveness
- Understand how to identify other products and services that could be outsourced
- Identify other products and services that could be outsourced
- Understand the implications of changes to the products and services provided by Suppliers
- Understand how and why to identify and evaluate alternative Suppliers
- Understand how to implement changes to the Supply Chain
Understanding and contributing to the achievement of Customer satisfaction Real unit · GQA Qualifications Limited
This unit provides learners with an understanding of customer satisfaction within an organisation, including its purpose, culture, and service strategy. You'll learn to communicate strategies, monitor service standards, and recommend improvements.
What you'll be able to do
- Explain the purpose of the organisation and its role within its sector
- Describe the culture of the organisation and its impact on customer service
- Explain how to communicate the Customer Service strategy effectively to individuals within your area of responsibility
- Explain how to monitor the standards of service delivery to ensure they meet customer expectations
- Analyse the standards of service delivery to identify areas for improvement
- Develop changes to the organisation’s Customer Service strategy based on analysis of service delivery
- Recommend changes to the organisation’s Customer Service strategy based on analysis of service delivery
- Describe the nature of Customer complaints and their potential impact on the organisation
- Explain how to investigate customer complaints thoroughly and objectively
- Take appropriate action to deal with customer complaints in a timely and effective manner
- Explain why it is important to analyse customer complaints to identify trends and patterns
- Explain how to analyse customer complaints to identify trends and patterns
- Explain the importance of maintaining good relationships with colleagues to ensure effective teamwork
- Explain the importance of maintaining good relationships with customers to foster loyalty and satisfaction
Understanding of the Company Standard Operating Procedures and how to develop them Real unit · GQA Qualifications Limited
This unit provides learners with knowledge of Standard Operating Procedures (SOPs), including their purpose, application, and development. You'll identify the need for SOPs and understand the process of creating and reviewing them.
What you'll be able to do
- Understand the meaning and purpose of Standard Operating Procedures (SOPs) within an organisational context.
- Know the Standard Operating Procedures in place within their area of responsibility, and how to access and apply them.
- Understand how to identify a need for development of Standard Operating Procedures, based on changes in processes, regulations, or best practices.
- Understand how to develop Standard Operating Procedures, including the steps involved in writing, reviewing, and approving SOPs.
- Understand how to record and implement the Standard Operating Procedure developed, ensuring that it is accessible and followed by relevant personnel.
- Understand the problems that can occur with the development of Standard Operating Procedures, and how to address them effectively.
Understanding the Environmental Impact of work activities Real unit · GQA Qualifications Limited
You'll gain an understanding of the environmental impact of work activities, relevant legal requirements, and methods for assessing and recording environmental effects. The unit emphasises compliance and environmental responsibility.
What you'll be able to do
- Understand the work activities that could have an environmental impact within a specific work context.
- Understand the legal requirements regarding the environmental impact of work activities, including relevant legislation and regulations.
- Understand how to assess the impact of work activities on the environment, using appropriate assessment methods and tools.
- Understand how the outcomes of environmental assessments are recorded and reported, adhering to organisational procedures and legal requirements.
- Review and evaluate the findings of environmental reports and decide on suggested changes to improve environmental performance.
- Understand the principles of environmental management, including environmental management systems and best practices.
- Understand how to communicate information on environmental issues to the relevant personnel, using appropriate communication methods.
- Understand how to monitor the adherence of staff to environmental policies and procedures, and identify areas for improvement.
Understanding the Print Industry Real unit · GQA Qualifications Limited
This unit provides learners with knowledge of various printing processes, the factors influencing their selection, and the types of equipment used within the print industry. It also covers the importance of confidentiality and data protection in print operations.
What you'll be able to do
- Know the range of printing processes used within the print industry, including their characteristics and applications.
- Understand the factors that influence the choice of printing process, such as cost, quality, and substrate.
- Know the types of equipment used within the print industry, including their functions and capabilities.
- Recognise and understand the need for confidentiality within the print industry, including data protection and intellectual property rights.
Word Processing Software Real unit · GQA Qualifications Limited
This unit develops learners' skills in using word processing software to enter, combine, and format text and other information accurately. You'll create and modify document layouts to meet specific presentation requirements.
What you'll be able to do
- Enter and combine text and other information accurately within word processing documents, ensuring data integrity.
- Create and modify layout and structures for word processing documents, applying appropriate formatting techniques.
- Use word processing software tools to format and present documents effectively to meet requirements, adhering to organisational standards.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Allocate and monitor the progress and quality of work in your area of responsibility
- Standard
Applying workplace organisation techniques
- Standard
Assess the environmental impact of your business
- Standard
Build and deliver customer service and customer care support
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Build your organisation's understanding of its market and customers
- Standard
Check and archive finished print job records
- Standard
Comply with company environmental procedures
- Standard
Comply with company environmental procedures
- Standard
Comply with environmental policies in carton manufacturing production
- Standard
Control the use of variable data with digital printing machines
- Standard
Develop a customer focussed organisation
- Standard
Develop an environmental policy
- Standard
Develop and implement marketing plans for your area of responsibility
- Standard
Develop and implement operational plans for your area of responsibility
- Standard
Develop and implement systems and procedures within the workplace to minimise environmental impact of the organisation
- Standard
Environmental Auditing
- Standard
Evaluate the capability of suppliers to meet supply specifications
Showing 18 of 58 standards these units map to.
04The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by GQA Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Choose supplies and suppliers for your businessContribute to Improving the Effectiveness of the Print OrganisationDatabase SoftwareHandling objections, negotiating and closing salesKnowledge of the Organisations Printing Processes and related informationMaintain and archive print recordsMeeting customers’ after sales needsMonitor organisational quality systems in printing
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Handling objections, negotiating and closing sales”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Handling objections, negotiating and closing sales” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Meeting customers’ after sales needs” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Plan, schedule and monitor print production” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Maintain and archive print records” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
GQA Level 3 NVQ Diploma in Print Administration
- Allocate and monitor the progress and quality of work in your area of responsibility
- Applying workplace organisation techniques
- Assess the environmental impact of your business
- Build and deliver customer service and customer care support
- Build and sustain collaborative relationships with other organisations
- Build your organisation's understanding of its market and customers
- Check and archive finished print job records
- Comply with company environmental procedures
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Choose supplies and suppliers for your business, one of this qualification's own units.
Applied to your own work
This unit enables learners to prepare and monitor supply schedules, achieve best value in purchasing, and manage business supplies to maximise profitability. It covers factors such as lead times, storage requirements, and supply control methods.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for GQA Level 3 NVQ Diploma in Print Administration
25 units in this credential, in the order it lists them, awarded by GQA Qualifications Limited.
- Choose supplies and suppliers for your business
- Contribute to Improving the Effectiveness of the Print Organisation
- Database Software
- Handling objections, negotiating and closing sales
- Knowledge of the Organisations Printing Processes and related information
- Maintain and archive print records
and 19 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.