The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
eQMS Platform Availability & Performance
Ensuring our core quality systems are always up and running, and performing as expected, which is crucial for global operations.
Target · > 99.9% uptime (excluding planned maintenance)If the eQMS goes down for more than 4 hours in a month, that's a red flag. We expect near-perfect availability for critical compliance activities.
Reduction in Audit Findings (System-Related)
Minimising non-conformances and observations from internal and external audits that are directly linked to system configuration, data integrity, or accessibility issues.
Target · Year-on-year reduction of 20% in system-related major/minor audit findingsLast year we had two major findings related to document version control in the eQMS; this year, we'd expect zero, or at least a significant reduction in similar issues.
On-Time & On-Budget System Implementations/Upgrades
Successfully delivering major quality system projects (e.g., new module rollouts, significant upgrades, migrations) within agreed timelines and financial constraints.
Target · 90% of strategic projects delivered within ±10% of original budget and timelineRolling out a new global training module for the eQMS. If it was planned for 9 months and £1.5M, we'd expect it to be done in 8-10 months and cost £1.35M-£1.65M.
Global System Harmonisation Index
Measuring the consistency of quality system processes and configurations across different international sites, aiming for a 'single source of truth' where possible.
Target · Achieve a harmonisation score of > 85% across key QMS modules (e.g., CAPA, Document Control) by year-endIf our German site uses a different CAPA workflow in the eQMS than our UK site, that's a gap. We want to see fewer of these discrepancies over time.
Executive & Board Confidence in QMS
The degree to which senior leadership and the board trust the QMS to provide accurate, timely, and compliant data for critical business decisions and regulatory reporting.
- You'll be regularly invited to present QMS strategy and performance to the board. Senior leaders will proactively seek your input on regulatory changes or new market entries. They'll ask fewer 'are we compliant?' questions and more 'how can we use this data better?' questions.
Strategic Technology Roadmap Alignment
How well the Quality Systems roadmap is integrated with the broader IT strategy and business objectives, showing a clear path for future capabilities.
- Your QMS roadmap will be a core component of the annual IT strategic plan. You'll regularly present it to the CTO and other C-suite members, and it'll clearly show how technology investments directly support business growth and compliance goals.
Team Leadership & Development
The effectiveness of your leadership in building, mentoring, and retaining a high-performing global Quality Systems team.
- Your direct reports will show strong professional growth, taking on more complex projects. We'll see low regrettable attrition within your team. You'll be known for developing future leaders and technical experts in quality systems, and people will actively seek to join your team.
Regulatory Body Relationship & Audit Outcomes
The overall health of our relationship with regulatory agencies, evidenced by smooth audit processes and minimal post-audit findings related to system integrity.
- During major regulatory inspections, you'll be the calm, authoritative voice on system capabilities. Post-audit feedback will consistently highlight the robustness and transparency of our electronic records. We'll have a reputation for being 'audit-ready' at all times, not just when an auditor is knocking.