UK

United Kingdom · Compliance, quality and safety · C-Suite (20+ years)

Chief Health, Safety & Environment Officer (CHSEO)

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandC-Suite (20+ years)
  • Reports toChief Executive Officer (CEO)
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as Global Head of HS&E · VP, Health & Safety Strategy · Executive Director, EHS & Sustainability

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Qualifi Level 7 Diploma in Occupational Health and Safety Management Qualifi Ltd · Level 7 · covers 1 of 18 standards
CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 5 of 18 standards
NOCN Level 6 NVQ Diploma in Occupational Health and Safety Practice NOCN · Level 6 · covers 2 of 18 standards
City & Guilds Level 5 Diploma in Leadership and Management City & Guilds Limited · Level 5 · covers 2 of 18 standards
City & Guilds Level 5 Certificate in Leadership and Management City & Guilds Limited · Level 5 · covers 2 of 18 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Strategic Commitment to Health and Well-Being Qualifi Level 7 Diploma in Occupational Health and Safety Management
Manage Health and Safety in own area of responsibility CMI Level 5 NVQ Diploma in Management and Leadership
Develop and Implement Health and Safety Review Systems NOCN Level 6 NVQ Diploma in Occupational Health and Safety Practice
Managing a healthy and safe environment City & Guilds Level 5 Diploma in Leadership and Management
Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in an Engineering Environment NOCN Level 5 Diploma in Computer Engineering (Information Technology and Data Science)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Your Plan Illustration

Built for Chief Health, Safety & Environment Officer (CHSEO)

5 units that map to this job, from the qualifications that cover it.

  1. Strategic Commitment to Health and Well-Being Qualifi Ltd · covers 1 of 18 standards Level 7
  2. Manage Health and Safety in own area of responsibility Chartered Management Institute · covers 5 of 18 standards Level 5
  3. Develop and Implement Health and Safety Review Systems NOCN · covers 2 of 18 standards Level 6
  4. Managing a healthy and safe environment City & Guilds Limited · covers 2 of 18 standards Level 5
  5. Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in an Engineering Environment NOCN · covers 1 of 18 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Chief Health, Safety & Environment Officer (CHSEO)?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • ESG Integration & Value Creation
  • Digital Ethics & AI Governance in H&S
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Chief Health, Safety & Environment Officer (CHSEO) plan as you set up, starting with the free Growth Mindset module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A Chief Health, Safety & Environment Officer sets the standard for safety and environmental practice across an organisation, reporting to the CEO and Board. This role manages enterprise-level risk and shapes the culture around safety and environmental responsibility.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

EHS Management Platform (Intelex, Cority, VelocityEHS, Enablon) Strategic

Leading vendor selection (RFP process), owning the enterprise-wide implementation strategy, negotiating contracts, and ensuring the platform delivers strategic insights for the Board.

Risk Assessment Software (BowTieXP, Sphera PHA-Pro, Isometrix) Strategic

Setting the corporate risk tolerance framework, standardising risk assessment methodologies across all business units, and ensuring the tools support enterprise-level risk aggregation and reporting.

Regulatory Compliance DB (Wolters Kluwer Enablon, Sphera, LexisNexis Regulatory Compliance) Strategic

Monitoring global regulatory trends to anticipate future compliance risks, influencing corporate lobbying efforts, and ensuring the company is proactively positioned for changes.

Data Visualization (Power BI, Tableau) Strategic

Defining the key H&S metrics for executive and board-level dashboards, ensuring data tells a compelling and actionable story about enterprise-wide risk and performance.

Learning Management System (Cornerstone OnDemand, SAP Litmos, Docebo) Strategic

Setting the global H&S training strategy, budget, and effectiveness metrics, ensuring learning programmes align with strategic H&S objectives and cultural transformation.

Board Reporting (Diligent Boards, Nasdaq Boardvantage) Strategic

Preparing and presenting the quarterly H&S and ESG report to the Board's Risk or ESG committee, defending performance and strategy under intense scrutiny.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Global H&S Strategy & Vision N/A N/A N/A
Major Capital Investment for Safety N/A N/A N/A
Organisational Design of H&S Function N/A N/A N/A
Response to Major Regulatory Non-Compliance N/A N/A N/A
M&A Due Diligence & Integration (H&S/ESG) N/A N/A N/A

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Global TRIR (Total Recordable Incident Rate)
The overall frequency of recordable injuries and illnesses across all global operations.
Target · Reduce global TRIR by 10-15% year-on-year, aiming for top quartile industry performance.

If our current TRIR is 1.5, your target for the next year would be 1.275-1.35. This is a board-level metric, so expect scrutiny.

Serious Incident Frequency Rate (SIFR)
Focuses specifically on high-potential incidents that could result in fatality or serious injury (e.g., amputations, hospitalisations).
Target · Maintain a SIFR below 0.1, with a clear action plan for any deviation.

If we have one serious incident in a quarter, you'll need to present the root cause analysis and corrective actions to the Board, along with a revised SIFR projection.

Regulatory Compliance Fines & Penalties
The total monetary value of fines, penalties, and legal costs incurred due to H&S or environmental non-compliance.
Target · Zero significant fines or penalties; any minor infractions must have immediate, documented corrective actions.

Avoidance of any £100K+ fines from regulatory bodies like the HSE or EPA. One major fine could easily wipe out your annual budget.

ESG Safety & Environment Score Improvement
Improvement in our H&S and environmental performance as rated by key ESG agencies (e.g., MSCI, Sustainalytics).
Target · Improve our ESG safety and environment rating by at least one quartile within 24 months.

Moving from a 'BBB' to an 'A' rating with MSCI for our H&S and environmental disclosures and performance data. This directly impacts investor confidence.

Global H&S Audit Programme Effectiveness
The percentage of global sites achieving satisfactory or excellent ratings in internal and external H&S audits, including ISO 45001 certification rates.
Target · Achieve 95% ISO 45001 certification across all relevant global sites within 3 years; maintain 90%+ satisfactory internal audit scores.

Ensuring our new plant in Vietnam achieves ISO 45001 certification within its first year of operation, demonstrating robust system deployment.

Board & Executive Trust & Influence
Your ability to be seen as a trusted advisor and strategic partner by the CEO and Board, influencing major business decisions with H&S and ESG considerations.
  • You're consistently invited to strategic planning meetings, your recommendations on H&S investments are rarely challenged, and the CEO actively champions your initiatives. They'll seek your input on M&A targets for H&S risk, for example.
Culture of Proactive Reporting & Just Culture
The extent to which employees at all levels feel safe to report incidents, near misses, and hazards without fear of blame, fostering a 'Just Culture'.
  • A significant increase in near-miss reporting (especially high-potential ones), candid feedback in safety surveys, and a noticeable shift away from 'pencil-whipping' safety forms. People will openly discuss mistakes as learning opportunities.
Global H&S Leadership & Engagement
The effectiveness of your leadership in driving H&S engagement and accountability through the global leadership team and down to the front line.
  • Senior leaders consistently leading 'Safety Moments', actively participating in site safety walks, and integrating H&S performance into their own team's objectives and reviews. You'll see H&S discussed as a core business driver, not just an add-on.
Strategic Regulatory Foresight
Your ability to anticipate future regulatory changes and market expectations (e.g., new ESG reporting standards) and proactively position the company to meet them.
  • You're regularly presenting on emerging risks and opportunities to the Board, and we're always ahead of the curve on new compliance requirements, rather than reacting at the last minute. We'll be influencing industry standards, not just following them.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting People and Planet

You'll get a genuine kick out of seeing incident rates drop, knowing that means fewer families are impacted by workplace injuries. The thought of preventing an environmental disaster will drive your strategic decisions.

Successfully implementing a new global 'Golden Rules' programme that demonstrably reduces high-potential incidents across all sites.

Strategic Impact & Business Integration

You're motivated by the challenge of embedding H&S and ESG into core business strategy, showing how it drives operational excellence and shareholder value, not just being a cost centre.

Presenting to investors on how our H&S performance contributes to our overall ESG rating and long-term financial stability.

Leading Global Transformation

The idea of shaping a global organisation's culture, driving significant behavioural change, and building a world-class H&S function across diverse regions will excite you.

Successfully rolling out a unified global EHS management system that standardises processes and data collection across 50+ countries.

What frustrates people
  • The constant tension between production targets and safety priorities.
  • Having to repeatedly justify H&S investments with a hard financial return.
  • Navigating the political landscape during incident investigations to ensure systemic causes are addressed, not just individual blame.
  • The sheer scale and complexity of global regulatory compliance, which is always changing.
  • Dealing with 'culture change fatigue' when underlying operational issues aren't addressed.
  • The emotional toll of managing serious incidents and their aftermath.
What this role does not give you
  • A predictable, routine work schedule – crises don't keep office hours.
  • A role where you're always popular – you'll often be the bearer of difficult news or decisions.
  • An environment with unlimited resources for every H&S initiative.
  • A place where everyone immediately understands and embraces H&S as a strategic imperative.

8Who you work with

This role directly impacts our licence to operate, our financial performance (through incident costs, fines, and insurance premiums), our employee morale, and our brand reputation. You're essentially the guardian of our people, our operations, and our public trust. Get it right, and you'll build a resilient, responsible business. Get it wrong, and you're looking at significant legal, financial, and reputational fallout.

Inside the business
  • CEO and Executive Leadership Team
  • Board of Directors (especially Audit & Risk Committee)
  • Global Operations and Manufacturing Leadership
  • Legal and Compliance Teams
  • HR and People Teams
  • Investor Relations
Outside the business
  • Government Regulators (HSE, OSHA, EPA equivalents globally)
  • Industry Bodies and Associations
  • Investors and ESG Rating Agencies
  • External Auditors
  • Legal Counsel
  • Local Communities and NGOs

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • 20+ years of progressive experience in Health, Safety, and Environment roles, with at least 5-7 years at a Global Director/VP level in a complex, multinational organisation.
  • Proven track record of defining, implementing, and governing enterprise-wide H&S and ESG strategies that delivered measurable improvements.
  • Demonstrable experience presenting to and influencing C-suite executives and Board of Directors on H&S and ESG matters.
  • Extensive experience managing significant H&S and environmental incidents and navigating complex regulatory environments globally.
  • Deep understanding of global H&S management systems (e.g., ISO 45001) and their practical application across diverse operations.
  • Strong financial acumen, including managing large H&S budgets and demonstrating ROI for safety investments.
  • A Master's degree in Occupational Health & Safety, Environmental Science, Engineering, or a related field, or equivalent executive experience.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Predictive Analytics & Digital Twin for H&S

Moving from reactive incident response to proactive prevention requires sophisticated data modelling and real-time insights. Digital twins of facilities can simulate risks and test controls virtually.

Machine Learning for Anomaly Detection · Sensor Integration & IoT for H&S · Digital Twin Modelling · Geospatial Risk Mapping

  • This quarter: Review case studies of companies successfully using predictive analytics or digital twins in H&S.
  • Next 3 months: Engage with our IT/Digital Transformation team to understand our current data infrastructure and AI capabilities.
  • Next 6 months: Sponsor a pilot project for predictive H&S analytics in a high-risk operational area.
  • Next 12 months: Develop a roadmap for enterprise-wide digital twin deployment for H&S risk management.

Quick win: Identify one high-value data source (e.g., maintenance logs, near-miss reports) and challenge your team to find a predictive pattern using basic statistical tools.

11Staying current once you are in

What people here do to keep up
  • Regular participation in executive leadership programmes focused on ESG, sustainability, or corporate governance.
  • Active involvement in leading industry bodies (e.g., IOSH, NSC, World Economic Forum safety initiatives) to shape future H&S standards.
  • Mentoring emerging H&S leaders, sharing your vast experience and insights.
  • Continuous learning on emerging technologies (AI, IoT) and their ethical implications for H&S.
  • Publishing thought leadership articles or speaking at major conferences on H&S and ESG strategy.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

ESG Integration & Value Creation

H&S is no longer just about compliance; it's a critical component of our overall ESG strategy, directly impacting investor confidence, brand reputation, and long-term value. The market expects integrated thinking, not siloed functions.

  • Double Materiality
  • Integrated Reporting
  • Sustainable Finance
  • Stakeholder Capitalism

Digital Ethics & AI Governance in H&S

As we use more AI for predictive analytics, incident triage, and worker monitoring, ethical considerations become paramount. We need to ensure our H&S tech is fair, transparent, and respects privacy.

  • Algorithmic Bias
  • Data Privacy (GDPR, CCPA)
  • Explainable AI (XAI)
  • Human-in-the-Loop

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ISO 45001 Management Systems (Enterprise Design & Governance)
  • Root Cause Analysis (RCA) & Incident Learning (Strategic Oversight)
  • Behavior-Based Safety (BBS) & Culture Transformation
  • Hierarchy of Controls (Strategic Application)
  • Leading vs. Lagging Indicator Analysis (Board-Level Reporting)
  • Human and Organizational Performance (HOP) (Enterprise Integration)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Global Director of Health & Safety (L6)

    3-5 years at L6

    Skills to master

    • Enterprise-wide policy deployment, global team leadership, board reporting, strategic budget management, and M&A H&S due diligence.

    You're ready to move on when

    • Successfully designed and deployed a major global H&S programme across multiple business units.
    • Consistently delivered on global H&S performance targets and significantly reduced enterprise risk.
    • Demonstrated strong influence with executive leadership and established credibility with the Board.
    • Built and mentored a high-performing global H&S leadership team.
  2. 2

    Head of H&S (Business Unit) (L5) in a larger, more complex organisation

    5-7 years at L5, then 2-3 years at L6

    Skills to master

    • Managing a significant P&L for H&S, driving H&S strategy for an entire business unit, and managing a team of managers. This often requires a move to a larger company to gain the scale needed for a CHSEO role.

    You're ready to move on when

    • Transformed H&S performance within a major business unit, achieving industry-leading metrics.
    • Successfully integrated H&S into the BU's operational and financial planning.
    • Developed and retained top H&S talent within the business unit.
    • Consistently provided strategic H&S counsel to the BU President/MD.
  3. 3

    VP, ESG & Sustainability (from a non-H&S background)

    5-8 years in ESG, with strong H&S exposure

    Skills to master

    • This path is less common but growing. It requires deep expertise in broader ESG frameworks, investor relations, and sustainability reporting, coupled with significant exposure to and understanding of operational H&S risks and management systems. You'd need to demonstrate a holistic view of sustainability.

    You're ready to move on when

    • Successfully led the development and reporting of an enterprise-wide ESG strategy.
    • Established strong relationships with investors and ESG rating agencies.
    • Demonstrated a clear understanding of operational H&S risks and the ability to integrate them into a broader sustainability agenda.
    • Proven ability to influence executive leadership on complex, cross-functional ESG issues.

15Where this role leads

The long view: This role can be a capstone for a career in health and safety. It can lead to wider executive roles, such as Chief Operating Officer, or to board and advisory work in risk, health and safety, and ESG.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Chief Health, Safety & Environment Officer (CHSEO) is actually changing.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • Board Member / Non-Executive Director (NED)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Strategic Commitment to Health and Well-Being, worked against Chief Health, Safety & Environment Officer (CHSEO).

Strategic Commitment to Health and Well-Being Level 7

Applied to your work in Chief Health, Safety & Environment Officer (CHSEO)

1. To enable the learner to critically evaluate existing organisational strategies and policies concerning integrated health, well-being, and safety, incorporating relevant legal and regulatory compliance. 2. To enable the learner to comprehensively analyse the diverse occupational health and well-being issues impacting employee welfare, organisational reputation, and identifying associated threats. 3. To enable the learner to determine organisational adherence to risk assessment principles and develop robust strategies for engagement and improvement in occupational health and well-being. 4. To enable the learner to effectively promote and engage stakeholders at all organisational levels to ensure the successful implementation, monitoring, and evaluation of health and well-being strategies. 5. To enable the learner to outline time-bound measurements for strategic changes and improvements, demonstrating the full range of benefits across individuals, groups, and the wider organisation. 6. To enable the learner to cultivate and assess stakeholder understanding, commitment, and critical reflection towards established health and well-being objectives.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Chief Health, Safety & Environment Officer (CHSEO)
  • ISO 45001 Management Systems (Enterprise Design & Governance)
  • Root Cause Analysis (RCA) & Incident Learning (Strategic Oversight)
  • Behavior-Based Safety (BBS) & Culture Transformation
  • Hierarchy of Controls (Strategic Application)
  • Leading vs. Lagging Indicator Analysis (Board-Level Reporting)
  • Human and Organizational Performance (HOP) (Enterprise Integration)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Chief Health, Safety & Environment Officer (CHSEO) is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Chief Operating Officer (COO)

    5-10 years post-CHSEO

    Lateral/Upward

    • Advanced financial modelling for operational efficiency
    • Global supply chain risk management
    • Large-scale process re-engineering
    • M&A integration (operational focus)

  2. Board Member / Non-Executive Director (NED)

    3-5 years post-CHSEO

    Lateral/Upward

    • Understanding of diverse industry sectors (for portfolio roles)
    • Public company board dynamics and responsibilities
    • Shareholder engagement and investor relations (from a governance perspective)
    • Succession planning for executive roles
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, even at the C-suite, there's always more to do than hours in the day. Imagine if you could cut through the noise, get insights faster, and free up your most valuable asset: your strategic thinking time. AI isn't just for junior analysts anymore; it's a powerful co-pilot for executive decision-making.

In this role, AI won't replace your strategic judgment, but it will dramatically accelerate your access to critical information, help you anticipate risks, and streamline your communication. Think of it as having a team of ultra-efficient researchers and report drafters working around the clock for you. Here's how it could look:

Automated Incident Triage & Executive Summaries

AI analyses unstructured text from global incident reports, emails, or hotline calls to auto-populate initial forms in your EHS platform (Intelex/Cority). Crucially, it then generates concise, executive-ready summaries of high-severity events, flagging key risks and potential impacts for your immediate review. No more sifting through hundreds of pages for the critical details.

Predictive Risk Hotspotting & Scenario Planning

AI models crunch historical incident, near-miss, and observation data, cross-referencing it with operational metrics (e.g., production volumes, maintenance schedules, weather patterns). This helps predict high-risk scenarios before they occur, allowing you to proactively allocate resources and develop mitigation strategies. You'll get early warnings, not just post-mortems.

Global Regulatory Change & Impact Analysis

AI tools continuously monitor global regulatory bodies (HSE, OSHA, EPA equivalents, etc.) and provide concise, plain-English summaries of proposed changes. More importantly, it maps these changes directly to our existing corporate policies and operational procedures, highlighting potential compliance gaps and the strategic impact on our business. You'll be ahead of the curve, not reacting to it.

Board Report Drafting & ESG Narrative Generation

AI assists in drafting sections of your quarterly Board reports, pulling data from various systems and structuring compelling narratives around our H&S and ESG performance. It can also help craft responses to investor queries on sustainability, ensuring consistent messaging and data accuracy. This frees you to focus on the strategic insights and defence, not the grunt work of drafting.

Common questions

Common questions

How do you become a Chief Health, Safety & Environment Officer (CHSEO)?

Common routes in include Global Director of Health & Safety (3-5 years at L6), Head of H&S (Business Unit) in a larger, more complex organisation (5-7 years at L5, then 2-3 years at L6) and VP, ESG & Sustainability (from a non-H&S background) (5-8 years in ESG, with strong H&S exposure). Times vary with prior experience.

Where can a Chief Health, Safety & Environment Officer (CHSEO) progress to?

This role can lead on to Chief Operating Officer (COO) (5-10 years post-CHSEO) and Board Member / Non-Executive Director (NED) (3-5 years post-CHSEO), depending on the skills you build.

What new skills matter most for a Chief Health, Safety & Environment Officer (CHSEO)?

Increasingly, ESG Integration & Value Creation and Digital Ethics & AI Governance in H&S. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in enterprise-level risk management, regulatory compliance and cultural change carry across industries with significant operational or environmental hazards, including manufacturing, energy, construction, logistics, chemicals and mining. Protecting people and the environment matters in any of these settings.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Growth Mindset module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.