City & Guilds Limited · RQF Level 5
City & Guilds Level 5 Diploma in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits37
- Guided learning29 hours
- Units in this qualification62
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Level 5 Leadership and Management by ILM gives you technical knowledge, strategic insight, and practical expertise for management.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing and Interpreting Statistics to Inform Management DecisionsReal unit · City & Guilds Limited
It teaches you to select and apply statistical tools to analyse data relevant to management decisions. You'll interpret statistical results and communicate findings to inform effective decision-making.
What you'll be able to do
- Understand how to analyse data using a statistical tool to support management decision-making.
- Interpret the results generated from a statistical analysis to inform a management decision.
Applying lean production and improvement methodologies to operational problems in service deliveryReal unit · City & Guilds Limited
You'll undertake a service delivery improvement project using lean production and improvement methodologies. They will plan, implement, monitor, and evaluate the project, culminating in a detailed report on outcomes and recommendations for further service enhancements.
What you'll be able to do
- Plan and undertake a service delivery improvement project using appropriate lean production and improvement methodologies
- Implement a service delivery improvement project using lean production and improvement methodologies
- Monitor and evaluate the progress of a service delivery improvement project
- Develop a comprehensive report on the outcomes of the service improvement project, including recommendations for further improvement
Assessing Your Own Leadership Capability and PerformanceReal unit · City & Guilds Limited
It teaches you to understand different leadership styles and assess their own leadership capability and performance. You'll evaluate how their leadership aligns with organisational values and identify ways to motivate staff effectively.
What you'll be able to do
- Understand different leadership styles within an organisation, including their strengths and weaknesses
- Review the effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an effective leaderReal unit · City & Guilds Limited
You'll understand their own leadership abilities by analysing key responsibilities and evaluating personal strengths and weaknesses. They will assess their leadership style's impact and identify strategies for personal development to enhance leadership effectiveness.
What you'll be able to do
- Understand own ability to fulfil key responsibilities of the leadership role.
- Evaluate own ability to lead others.
Budgetary planning and controlReal unit · City & Guilds Limited
This unit covers budgetary planning aligned with organisational objectives. You'll develop skills in budget preparation, monitoring, and control to support performance and take corrective action where necessary.
What you'll be able to do
- Understand how budgetary planning supports the achievement of an organisation's strategic objectives
- Understand the processes involved in developing and implementing budgets within an organisation
- Understand the importance of effective budget control in ensuring financial stability and accountability
- Understand how to measure and monitor performance against budgets, identifying variances and their potential causes
- Understand how to take corrective action to address budget variances and ensure that objectives are met
Data collection and analysis to justify management decision-makingReal unit · City & Guilds Limited
You'll learn to gather, analyse, and present data relevant to management decision-making. They will apply appropriate data analysis techniques to identify trends and justify management decisions based on clear and concise data presentation.
What you'll be able to do
- Understand how to gather, analyse, and present data
- Use data analysis to justify a management decision
Delegating authority in the workplaceReal unit · City & Guilds Limited
You'll understand the benefits of delegation for individuals and organisations and develop skills to delegate tasks effectively. The unit also focuses on improving learners' ability to empower others through clear communication, support, and monitoring.
What you'll be able to do
- Understand the benefits of delegation for both the individual and the organisation
- Delegate tasks effectively in the workplace, providing clear instructions and appropriate support
- Improve own ability to delegate and empower others by reflecting on experiences and seeking feedback
Developing Critical ThinkingReal unit · City & Guilds Limited
You'll critically assess their own beliefs, attitudes, and values in relation to management theories. The unit includes analysing the origins of these personal factors and evaluating their influence on management practice.
What you'll be able to do
- Critically assess own beliefs in relation to management theories
- Critically assess own attitudes in relation to management theories
- Critically assess own value systems in relation to management theories
- Critically assess the validity of management theories in relation to own beliefs
- Critically assess the validity of management theories in relation to own attitudes
- Critically assess the validity of management theories in relation to own values
Developing Individual Mental ToughnessReal unit · City & Guilds Limited
It teaches you to assess and develop their own mental toughness. You'll use appropriate tools, understand development strategies, and plan actions to improve resilience and mental strength.
What you'll be able to do
- Assess own mental toughness using appropriate tools and techniques
- Understand how mental toughness can be developed through various strategies
- Plan to improve own mental toughness by setting goals and identifying actions
Developing Your Leadership StylesReal unit · City & Guilds Limited
You'll study the characteristics and outcomes of effective leadership and assess their own leadership styles and behaviours. The unit also examines the implications of leadership styles for personal development and organisational leadership.
What you'll be able to do
- Understand the outcomes of effective leadership
- Assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
Developing a culture to support innovation and improvementReal unit · City & Guilds Limited
You'll gain an understanding of organisational culture and its impact on innovation and improvement. The unit covers the role of values and functions in supporting innovation and how to develop a culture conducive to change.
What you'll be able to do
- Understand the key elements of an organisation’s culture and its impact on performance
- Understand the importance of organisational values in underpinning a culture that fosters innovation and improvement
- Understand the roles of different functions within an organisation in supporting innovation and change initiatives
- Develop a culture that supports the generation and implementation of new ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication in facilitating the innovation process
Developing and Leading Teams to Achieve Organisational Goals and ObjectivesReal unit · City & Guilds Limited
You'll examine the importance of effective team leadership in achieving organisational goals and develop strategies to build and lead cohesive, collabourative teams. The unit includes analysis of leadership styles and factors influencing successful team dynamics.
What you'll be able to do
- Understand the importance of leading teams effectively to achieve organisational goals and objectives
- Develop teams, fostering collaboration and a shared sense of purpose
- Lead teams, motivating individuals and ensuring the achievement of organisational goals and objectives
Developing people in the workplaceReal unit · City & Guilds Limited
You'll understand the importance of promoting personal development in the workplace and develop skills to plan individual development. They will explore benefits for individuals and organisations, identify development needs, and set goals to support ongoing growth.
What you'll be able to do
- Understand the importance of promoting personal development
- Plan for an individual’s development
Improving Own Leadership Performance Through Action LearningReal unit · City & Guilds Limited
You'll improve their leadership performance through action learning by understanding its principles and techniques. They will plan and undertake development activities, set SMART goals, and monitor progress to enhance their leadership capabilities.
What you'll be able to do
- Use action learning techniques for leadership development
- Plan activities to develop own leadership performance, considering specific goals and objectives
- Undertake planned activities to develop own leadership performance, monitoring progress and making adjustments as needed
Improving and maintaining the organisation’s environmental performanceReal unit · City & Guilds Limited
You'll understand the strategic importance of environmental sustainability and how it influences organisational success. They will learn to identify and resolve environmental issues through audits, considering regulatory impacts and sustainability drivers.
What you'll be able to do
- Understand the strategic context of environmental sustainability within organisations.
- Understand how to identify environmental problems and issues within an organisation.
- Understand how to resolve environmental problems and issues through the application of an environmental audit.
Interpreting financial statements to assess organisational performance using financial ratiosReal unit · City & Guilds Limited
This unit equips learners with knowledge of financial statements and stakeholder expectations. You'll calculate and interpret financial ratios to assess organisational performance across various areas.
What you'll be able to do
- Understand the purpose and function of financial statements, including the balance sheet, income statement, and cash flow statement
- Understand the financial expectations and information needs of various organisational stakeholders, such as shareholders, creditors, and employees
- Understand how to calculate and use a range of financial ratios to assess organisational performance
- Understand how to interpret financial ratios to assess performance areas relevant to organisational stakeholders, such as profitability, liquidity, and solvency
- Analyse financial statements using financial ratios to assess organisational performance
Knowledge and information managementReal unit · City & Guilds Limited
This unit provides an understanding of knowledge management, including its key principles and the importance of managing knowledge assets. You'll develop a framework to establish a knowledge management culture that supports innovation within an organisation.
What you'll be able to do
- Understand the concept of knowledge management, including its definition and key principles
- Understand the importance of knowledge management in terms of an organisation’s knowledge assets, including intellectual property and expertise
- Understand the management of knowledge assets, including their identification, storage, sharing and utilisation
- Understand the key knowledge management processes required for innovation, including knowledge creation, capture, transfer and application
- Develop a framework for establishing a knowledge management culture within the organisation, including strategies for promoting knowledge sharing and collaboration
Leading Innovation and ChangeReal unit · City & Guilds Limited
You'll understand the importance of innovation and change management within organisations. The unit covers proposing innovative solutions, leading change initiatives, and managing factors that influence innovation and organisational performance.
What you'll be able to do
- Understand the need for innovation within an organisation.
- Understand the need for change management within an organisation.
- Propose innovative solutions to improve organisational performance.
- Lead change within an organisation.
- Manage change within an organisation.
Making a Financial CaseReal unit · City & Guilds Limited
This unit provides learners with an understanding of key financial concepts such as ROI, NPV, and payback period used in management decisions. You'll develop and present a financial case to support a management decision, including justifying assumptions and evaluating risks.
What you'll be able to do
- Understand financial concepts used to inform management decisions.
- Make a financial case to inform a management decision.
Making professional PresentationsReal unit · City & Guilds Limited
This unit develops learners’ ability to plan, structure, and deliver professional presentations. It includes analysing audience needs, selecting visual aids, using communication techniques, and evaluating presentation effectiveness.
What you'll be able to do
- Plan a professional presentation, taking into account the audience, purpose, and key messages
- Structure the presentation logically and effectively to engage the audience
- Select appropriate visual aids and supporting materials to enhance the presentation
- Deliver a professional presentation with confidence and clarity
- Use effective communication techniques to engage the audience and convey key messages
- Manage time effectively during the presentation
- Respond to questions and feedback from the audience in a professional manner
- Evaluate own ability to make professional presentations, identifying strengths and areas for improvement
- Reflect on feedback received from others to enhance future presentations
Management CommunicationReal unit · City & Guilds Limited
This unit focuses on the role of effective communication in management, covering different communication styles and channels. You'll develop and demonstrate communication skills appropriate to management contexts and reflect on their own communication practice.
What you'll be able to do
- Understand the importance of effective communication in management, including different communication styles and channels
- Develop effective communication skills as a reflective manager, adapting communication to suit different audiences and situations
- Evaluate own communication skills and identify areas for improvement, using feedback and reflection
Managing Customer RelationsReal unit · City & Guilds Limited
It teaches you to use environmental scanning techniques to identify and retain customers. You'll understand the customer supply chain and apply scanning methods to support customer relationship management.
What you'll be able to do
- Use environmental scanning techniques to find new customers
- Use environmental scanning techniques to retain existing customers
- Understand how the customer supply chain operates to meet customer requirements
Managing ImprovementReal unit · City & Guilds Limited
This unit covers assessing organisational effectiveness in meeting customer requirements and managing quality improvement projects. You'll evaluate customer satisfaction, analyse processes, and plan actions to enhance quality and performance.
What you'll be able to do
- Understand how to assess the effectiveness of the organisation in relation to customer requirements
- Understand own ability to manage quality to meet customer requirements
- Understand own ability to improve quality to meet customer requirements
- Plan projects to meet customer requirements
- Plan projects to exceed customer requirements
- Implement projects to meet customer requirements
- Implement projects to exceed customer requirements
Managing Individual DevelopmentReal unit · City & Guilds Limited
You'll learn to evaluate individual performance using various methods and to implement personal development plans. The unit includes analysing performance data, providing feedback, and monitoring progress within an organisational context.
What you'll be able to do
- Evaluate individual performance in an organisation, using appropriate methods.
- Identify areas for individual development within an organisation.
- Develop a personal development plan for an individual in an organisation.
- Implement a personal development plan for an individual in an organisation.
- Monitor the progress of an individual's personal development plan.
Managing InformationReal unit · City & Guilds Limited
You'll study the management of information within organisations, including types of information and legal and ethical considerations. The unit develops skills in gathering, analysing, and disseminating information to support decision-making.
What you'll be able to do
- Understand the importance of managing information effectively within the organisation
- Understand the different types of information used within the organisation
- Understand the legal and ethical requirements for managing information
- Gather information from relevant sources to support decision-making or problem-solving in your area of responsibility
- Analyse gathered information to identify key trends, patterns, and insights
- Use information analysis to make informed decisions or solve problems effectively
- Disseminate information on a management decision clearly and concisely
- Disseminate information through the appropriate organisational channels to reach the intended audience
- Ensure the accuracy and timeliness of disseminated information
Managing Marketing ActivitiesReal unit · City & Guilds Limited
This unit covers fundamental marketing concepts and processes, including market research, the marketing mix, and marketing strategies. You'll review the effectiveness of marketing activities within an organisation.
What you'll be able to do
- Understand the fundamental concepts involved in managing marketing activities within an organisation
- Understand the importance of market research and analysis in informing marketing decisions
- Understand the key elements of the marketing mix (product, price, place, promotion)
- Review and evaluate the effectiveness of existing marketing activities within an organisation, identifying areas for improvement
- Recommend changes to marketing activities based on the review of their effectiveness
Managing MeetingsReal unit · City & Guilds Limited
You'll develop knowledge and skills to manage meetings effectively by understanding different types and their purposes. They will learn how to prepare, manage their own performance in meetings, and follow up on actions to ensure productive outcomes.
What you'll be able to do
- Understand different types of meetings
- Understand the suitability of different types of meetings for different purposes
- Understand how to prepare effectively for a meeting
- Develop own performance in managing meetings
- Follow up actions from meetings effectively
- Manage actions from meetings effectively
Managing Mental Health in the WorkplaceReal unit · City & Guilds Limited
This unit equips learners to manage mental health in the workplace by analysing existing initiatives and legal requirements. You'll assess the effectiveness of support systems and develop skills to hold and record supportive conversations with staff.
What you'll be able to do
- Identify the strengths and weaknesses of existing mental health initiatives in the workplace.
- Carry out the legal requirements to ensure staff’s positive mental health and wellbeing at work.
- Hold and record conversations with staff about their mental health concerns in a supportive and appropriate manner.
Managing Own Continuing Professional DevelopmentReal unit · City & Guilds Limited
You'll learn to manage their own continuing professional development. The unit covers reviewing development experiences, planning and undertaking development activities, and reflecting on learning impact.
What you'll be able to do
- Review personal and work-related development experiences to identify learning opportunities
- Review personal and work-related development aims, objectives and priorities to inform development planning
- Plan development activities to address identified learning needs and achieve desired outcomes
- Undertake planned development activities, such as training courses, mentoring, or self-study
- Evaluate the effectiveness of planned development activities in achieving learning objectives
- Review and reflect on learning gained from development activities
- Analyse the effect of learning on workplace performance, identifying areas of improvement
- Implement changes in workplace practices based on learning and reflection
Managing Projects in the OrganisationReal unit · City & Guilds Limited
It teaches you to plan, manage, and control projects within an organisation. You'll define project objectives, develop plans, allocate resources, manage teams, and evaluate their own project management capabilities.
What you'll be able to do
- Plan a project within the organisation, defining clear objectives and scope.
- Manage a project in an organisation, ensuring it aligns with organisational goals.
- Monitor and control project progress, addressing any issues or risks effectively.
- Evaluate own ability to manage a project, identifying strengths and areas for improvement.
- Reflect on lessons learned from managing a project to enhance future performance.
Managing RecruitmentReal unit · City & Guilds Limited
This unit provides knowledge of human resource planning and its role in recruitment. You'll plan and implement recruitment activities in compliance with legal and organisational requirements.
What you'll be able to do
- Understand the principles of human resource planning within an organisation
- Understand the requirements of human resource planning within an organisation
- Plan recruitment activities in line with legal requirements
- Plan recruitment activities in line with organisational requirements
- Implement recruitment activities in line with legal requirements
- Implement recruitment activities in line with organisational requirements
Managing ResourcesReal unit · City & Guilds Limited
This unit covers the principles and practices of managing physical resources within an organisation. You'll understand the types of physical resources, legal and organisational requirements, and will develop skills to plan and implement improvements in resource management.
What you'll be able to do
- Understand the principles of managing physical resources for which you are accountable.
- Understand the requirements for managing physical resources for which you are accountable.
- Plan improvements for managing physical resources for which you are accountable.
- Implement improvements for managing physical resources for which you are accountable.
Managing Stress and Conflict in the OrganisationReal unit · City & Guilds Limited
It teaches you to understand workplace stress and conflict by identifying sources and evaluating support mechanisms. You'll analyse organisational policies and develop strategies to improve stress and conflict management within their area of responsibility.
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress, including identifying sources of stress and support mechanisms
- Understand the effectiveness of own organisation in dealing with workplace conflict, including conflict resolution strategies and policies
- Improve the management of workplace stress in own area of responsibility by implementing strategies to reduce stress levels
- Improve the management of workplace conflict in own area of responsibility by implementing conflict resolution processes
Managing a healthy and safe environmentReal unit · City & Guilds Limited
This unit covers the importance of maintaining a healthy and safe working environment, including relevant legislation and organisational policies. You'll learn to manage health and safety by implementing risk minimisation procedures and promoting wellbeing initiatives.
What you'll be able to do
- Understand the importance of working in a healthy and safe environment, including relevant legislation and organisational policies
- Manage a healthy and safe environment, implementing procedures to minimise risks and promote wellbeing
- Respond effectively to health and safety incidents, following established protocols and reporting procedures
Managing and implementing change in the workplaceReal unit · City & Guilds Limited
You'll study the internal and external drivers for organisational change and the impact of change on various areas. The unit develops skills to manage and implement change effectively using appropriate change management techniques.
What you'll be able to do
- Understand the reasons for change in an organisation, including internal and external drivers
- Manage and implement change in the workplace, using appropriate change management techniques
- Communicate the reasons for change effectively to team members and stakeholders
- Address resistance to change and support individuals through the change process
Managing equality and diversity in own areaReal unit · City & Guilds Limited
You'll understand equality and diversity legislation and organisational policies relevant to their area. The unit develops skills to influence equality and diversity management and address discriminatory behaviour effectively.
What you'll be able to do
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Influence the management of equality and diversity in own area of responsibility
Managing for Efficiency and EffectivenessReal unit · City & Guilds Limited
You'll assess an organisation's efficiency and effectiveness in managing resources and processes to achieve objectives. They will also evaluate their own management capabilities, identifying areas for personal improvement in resource and process management.
What you'll be able to do
- Assess the organisation’s ability to manage resources efficiently in order to achieve targets and objectives
- Assess the organisation’s ability to manage processes effectively in order to achieve targets and objectives
- Evaluate own ability to manage resources efficiently
- Evaluate own ability to manage processes effectively
Managing operations researchReal unit · City & Guilds Limited
It teaches you to conduct operations research within an organisation by selecting appropriate methodologies and applying data collection and analysis techniques. You'll interpret research outcomes to inform organisational decision-making while adhering to ethical guidelines.
What you'll be able to do
- Conduct operations research within an organisation, applying appropriate methodologies and techniques.
- Interpret the outcomes of operations research to inform organisational decision-making and improvement strategies.
Managing personal developmentReal unit · City & Guilds Limited
You'll explore how to identify and prioritise personal development needs aligned with organisational objectives. The unit also covers implementing and evaluating development activities, and understanding their impact on workplace performance.
What you'll be able to do
- Understand how to identify and prioritise work-related development requirements, aligning them with organisational objectives
- Implement planned development activities, providing support and guidance to individuals
- Evaluate the effectiveness of development activities, measuring their impact on individual and organisational performance
- Apply learning in the workplace, demonstrating improved skills and knowledge
Managing remote workersReal unit · City & Guilds Limited
This unit provides learners with knowledge of various remote working models and their suitability for different business needs. You'll apply legislative and regulatory requirements and evaluate the benefits and disadvantages of managing remote workers.
What you'll be able to do
- Understand the different forms of remote working that can best apply for business requirements.
- Understand the different forms of remote working that can best apply for enterprise requirements.
- Apply the legislative requirements for remote working.
- Apply the regulatory requirements for remote working.
- Understand the benefits of managing remote workers.
- Understand the disadvantages of managing remote workers.
Managing risk in the workplaceReal unit · City & Guilds Limited
This unit provides learners with an understanding of the importance of managing workplace risks, including legal and ethical considerations. You'll identify potential hazards in their area of responsibility and apply appropriate risk assessment and management techniques.
What you'll be able to do
- Understand the importance of managing risks in the workplace, considering legal, ethical and organisational factors
- Identify potential risks within own area of responsibility, using appropriate risk assessment techniques
- Manage identified risks in own area of responsibility, implementing suitable control measures and monitoring their effectiveness
Managing the analysis of secondary dataReal unit · City & Guilds Limited
You'll learn to gather and evaluate complex secondary data from diverse sources. They will review analysis findings and reflect on their research activities to identify areas for future self-development and improved data handling.
What you'll be able to do
- Gather complex data from diverse secondary sources
- Evaluate complex data gathered from diverse secondary sources
- Review the findings from own analysis of data
- Review research activity and identify areas for future self development
Managing work analysisReal unit · City & Guilds Limited
You'll explore the strategic context and purpose of work analysis and develop skills to conduct work analysis to enhance organisational performance. The unit also covers decision-making based on work analysis outcomes to support organisational goals.
What you'll be able to do
- Understand the strategic context of work analysis and its contribution to organisational goals
- Understand the purpose of work analysis in improving organisational performance
- Conduct a work analysis to identify areas for improvement in organisational performance
- Use appropriate methods and tools to conduct a thorough work analysis
- Make informed decisions based on the outcomes of the work analysis to improve organisational performance
Motivating people in the workplaceReal unit · City & Guilds Limited
You'll understand factors affecting workplace performance and motivation, including individual, team, and organisational influences. They will explore management styles and environmental impacts, developing strategies to improve motivation and increase performance.
What you'll be able to do
- Understand the factors that may affect performance in the work place
- Understand the factors that may affect motivation in the work place
- Improve levels of motivation in the workplace
- Increase performance in the workplace
Partnership WorkingReal unit · City & Guilds Limited
You'll understand the principles of partnership working, including collabouration, communication, and shared responsibility. The unit covers meeting partner needs, managing conflicts, and reaching partnership agreements.
What you'll be able to do
- Understand the principles of partnership working, including collaboration, communication, and shared responsibility
- Understand the benefits and challenges of working in partnership with other organisations or individuals
- Understand how to identify and engage with potential partners
- Understand how to identify and meet the needs and expectations of partners
- Understand how to manage conflicts and disagreements that may arise in partnership working
- Understand how to establish clear communication channels and protocols with partners
- Understand how to reach a partnership working agreement that outlines roles, responsibilities, and objectives
- Understand how to monitor and evaluate the effectiveness of partnership working arrangements
Planning and leading a complex team activityReal unit · City & Guilds Limited
This unit develops learners’ skills in planning and leading complex team activities. It includes setting objectives, resource allocation, communication of roles, and reviewing leadership effectiveness.
What you'll be able to do
- Plan a complex team activity, considering resources, timelines, and objectives
- Communicate information about the activity clearly and effectively to the team
- Review own ability to lead a team through a complex activity, identifying strengths and areas for development
Preparing to apply lean production and improvement methodologies to operational problems in service deliveryReal unit · City & Guilds Limited
You'll gain knowledge of lean production and improvement methodologies to measure and analyse service delivery problems. The unit includes developing service improvement projects using lean techniques to address operational issues.
What you'll be able to do
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production and improvement methodologies
Solving problems by making effective decisions in the workplaceReal unit · City & Guilds Limited
This unit develops learners' skills to analyse complex workplace problems, apply decision-making techniques to assess solutions, and plan the implementation of chosen actions. You'll identify key issues, evaluate impacts, and apply appropriate decision-making methods.
What you'll be able to do
- Analyse a complex problem in the context of the workplace to identify key issues and contributing factors.
- Apply decision-making techniques when assessing possible solutions to a workplace problem.
- Plan how you will implement the chosen solution to a workplace problem, including resource allocation and timelines.
Understanding Governance of OrganisationsReal unit · City & Guilds Limited
This unit covers the role, responsibilities, and models of governance within organisations. You'll understand legal and financial obligations of governing bodies and explore ways to influence governance effectiveness for organisational success.
What you'll be able to do
- Understand the role of governance within an organisation.
- Understand the responsibilities of governance within an organisation.
- Understand the legal undertakings of a governing body.
- Understand the financial undertakings of a governing body.
- Understand how to influence the effectiveness of the governing body.
Understanding financial managementReal unit · City & Guilds Limited
This unit provides learners with an understanding of financial management within organisations, including its role in decision-making. You'll appreciate the importance of recording financial information and develop skills to create and manage budgets for their operational area.
What you'll be able to do
- Understand the role of finance within the context of an organisation and its impact on decision-making
- Understand the value of recording financial management information for analysis and reporting purposes
- Understand how to create and manage budgets for the effective management of own area of operation
Understanding organisational culture and ethicsReal unit · City & Guilds Limited
This unit covers the principles of organisational ethics and culture, focusing on their influence on leadership styles and organisational structures. You'll analyse their own organisation's ethics and culture and evaluate how these factors can be leveraged to improve organisational performance.
What you'll be able to do
- Understand the principles of organisational ethics and culture.
- Understand organisational ethics and culture in relation to own organisation.
- Understand how an organisation’s ethics and culture influence leadership style.
- Understand how an organisation’s ethics and culture influence organisation structure.
- Understand how to leverage ethics and culture to improve organisation performance.
Understanding the Macro Economic EnvironmentReal unit · City & Guilds Limited
It teaches you to understand the impact of domestic and international economic environments on organisations. You'll analyse macroeconomic indicators, government policies, globalisation, exchange rates, and trade agreements affecting organisational operations.
What you'll be able to do
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
Understanding the Management of FacilitiesReal unit · City & Guilds Limited
This unit provides an understanding of facilities management roles, responsibilities, and required skills. You'll explore how effective facilities management contributes to achieving organisational goals and develop plans accordingly.
What you'll be able to do
- Understand the various roles and responsibilities within facilities management
- Understand how facilities management roles contribute to organisational goals
- Understand how facilities management responsibilities contribute to organisational goals
- Understand the process of developing a facilities management plan within an organisation
Understanding the Organisational EnvironmentReal unit · City & Guilds Limited
It teaches you to analyse the impact of macro-environmental factors, including political, economic, social, technological, legal, and environmental influences on organisational operations. You'll understand how these factors affect strategic and operational decisions.
What you'll be able to do
- Analyse how the organisation is affected by factors in the macro-environment, such as political, economic, social, technological, legal and environmental factors
- Understand the impact of economic factors, such as inflation, interest rates and exchange rates, on the organisation
- Understand the impact of political factors, such as government policies and regulations, on the organisation
- Understand the legal environment within which the organisation operates, including employment law, health and safety law and data protection law
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational ContextReal unit · City & Guilds Limited
You'll understand the purpose and benefits of coaching and mentoring in organisational contexts. The unit covers the knowledge, skills, behaviours required for effective practice and the management of coaching and mentoring processes.
What you'll be able to do
- Understand the purpose and benefits of coaching and mentoring within an organisational context
- Understand how coaching and mentoring can contribute to individual and organisational development
- Understand the knowledge required to be an effective coach or mentor
- Understand the skills required to be an effective coach or mentor
- Understand the behaviours required to be an effective coach or mentor
- Understand the importance of establishing clear contracts and agreements in the coaching or mentoring process
- Understand how to effectively manage the coaching or mentoring process to achieve desired outcomes
- Understand how to monitor and evaluate the effectiveness of coaching or mentoring interventions
Understanding the economics of the marketplaceReal unit · City & Guilds Limited
This unit provides learners with knowledge of economic principles such as supply and demand, market equilibrium, and competition. You'll analyse how these factors influence price determination and organisational market strategies.
What you'll be able to do
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
Understanding the importance of marketing for an organisationReal unit · City & Guilds Limited
You'll analyse market trends, competitor strategies, and customer behaviour relevant to their organisation. The unit also covers evaluating the effectiveness of marketing strategies to understand marketing's contribution to organisational success.
What you'll be able to do
- Understand the market within which an organisation operates, including market trends, competitor analysis and customer behaviour
- Understand the effectiveness of marketing within own organisation, evaluating marketing strategies and campaigns
- Understand how marketing contributes to the overall success and sustainability of the organisation
Understanding the management role to improve management performanceReal unit · City & Guilds Limited
You'll explore the role and responsibilities of middle managers in achieving organisational goals. The unit covers communication, delegation, interpersonal skills, and assessing personal development to improve management performance.
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
- Understand the importance of effective delegation and empowerment in middle management
- Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
- Understand the impact of different leadership styles on team performance and organisational culture
- Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
- Create a personal development plan to improve own managerial performance
Understanding the organisational culture and contextReal unit · City & Guilds Limited
You'll gain an understanding of organisational culture, including its values, beliefs, and norms. The unit also focuses on assessing personal ability to function within the organisational culture and ethical standards.
What you'll be able to do
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
Understanding the skills, principles and practice of effective management coaching and mentoringReal unit · City & Guilds Limited
You'll understand the purpose and principles of coaching and mentoring within organisations. The unit covers the skills, behaviours, and values of effective coaches and mentors, as well as the processes involved in coaching and mentoring relationships.
What you'll be able to do
- Understand the purpose of coaching and mentoring within an organisational context and its contribution to organisational goals.
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor.
- Understand the role of contracting in coaching and mentoring relationships and the process to effectively coach or mentor individuals.
- Understand the principles of effective coaching or mentoring in practice and how to evaluate the benefits of coaching and mentoring interventions.
Understanding work in contemporary societyReal unit · City & Guilds Limited
You'll develop an understanding of their organisation's nature, purpose, structure, and stakeholders. The unit also examines the impact of external environmental factors on organisational operations and performance.
What you'll be able to do
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
Using quantitative methods to solve management problemsReal unit · City & Guilds Limited
This unit focuses on collecting accurate and reliable data relevant to management problems and analysing it using quantitative methods. You'll apply these techniques to make informed recommendations for management decisions.
What you'll be able to do
- Collect data relevant to a specific management problem, ensuring accuracy and reliability
- Analyse data using appropriate quantitative methods to generate insights and make informed recommendations
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Analysing and Interpreting Statistics to Inform Management DecisionsApplying lean production and improvement methodologies to operational problems in service deliveryAssessing Your Own Leadership Capability and PerformanceBecoming an effective leaderBudgetary planning and controlData collection and analysis to justify management decision-makingDelegating authority in the workplaceDeveloping Critical Thinking
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 5 Diploma in Leadership and Management
- Develop a healthy and safe organisational environment
- Develop and Manage Multi-Agency Partnerships
- Develop and implement information management policies and standards
- Develop knowledge and communicate information
- Environmental Auditing
- Evaluate your organisation’s operating environment
- Forecast, review and evaluate performance of marketing activities
- Identify and justify requirements for financial resources
Where this can lead
Lean Consultant
Your journey as a Lean Consultant at Zavmo is about more than just a job; it's about building a career where you're constantly learning, solving real-world problems, and making a tangible difference to how we operate. We're here to support your growth every step of the way.
See the whole journey →Opens the roleLean ConsultantOne of the jobs this qualification is a route intoSee the role →Opens the roleInformation Management ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleGlobal Intellectual Capital ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleHead of Operations Research, OperationsOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Intellectual Capital Management SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLean DirectorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 168 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Develop a healthy and safe organisational environmentDevelop and Manage Multi-Agency PartnershipsDevelop and implement information management policies and standardsDevelop knowledge and communicate informationEnvironmental AuditingEvaluate your organisation’s operating environmentForecast, review and evaluate performance of marketing activitiesIdentify and justify requirements for financial resourcesImprove Environmental PerformanceImprove organisational environmental performanceLead Information Management OperationsManage IT business analysis assignmentsManage flexible and remote working arrangementsManage own professional development for Driver CPC TrainersManage risks relating to data and information in a health contextManage the organisation, storage and disposal of informationPerform information management operationsProvide healthy, safe and secure working environments and practices+1 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit enables learners to select and apply statistical tools to analyse data relevant to management decisions. Learners will interpret statistical results and communicate findings to inform effective decision-making.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Diploma in Leadership and Management
62 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Applying lean production and improvement methodologies to operational problems in service delivery
- Assessing Your Own Leadership Capability and Performance
- Becoming an effective leader
- Budgetary planning and control
- Data collection and analysis to justify management decision-making
and 56 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.