The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Coordinator
1-2 yearsSkills to master
- Organisation, scheduling, basic IT troubleshooting, professional communication, data entry accuracy.
You're ready to move on when
- You're known for your meticulous record-keeping and ability to manage multiple tasks.
- You've regularly supported a team or department with administrative duties.
- You're comfortable with office software and can pick up new systems quickly.
- 2
LMS Administrator / Learning Support
0-1 yearSkills to master
- LMS user management, content uploading, basic reporting, first-line technical support for learning platforms.
You're ready to move on when
- You've already worked with an LMS or similar online learning platform.
- You enjoy helping users with technical issues and can explain things clearly.
- You understand the basic structure of online courses (e.g., SCORM packages).
- 3
HR Administrator / HR Assistant
1-2 yearsSkills to master
- Employee data management, HR systems (HRIS), understanding of HR policies, basic reporting.
You're ready to move on when
- You're familiar with handling sensitive employee data and maintaining confidentiality.
- You understand the employee lifecycle from onboarding to offboarding.
- You've worked with HR Information Systems and can extract data.