United Kingdom · Business Transformation Change · Mid-Level (2-5 years)

Lean Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toContinuous Improvement Lead
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Process Improvement Specialist · Continuous Improvement Analyst · Operational Excellence Associate

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Lean Coordinator

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1What this role really is

This role is all about spotting the bits of our processes that just don't make sense and fixing them. You'll be the person who helps teams work smarter, not just harder, by getting rid of waste and making things run smoothly. Think of it as being a detective for inefficiency, then a bit of a fixer.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Miro / LucidchartAdvanced

Creating detailed current state and future state process maps, swimlane diagrams, and 'Spaghetti Diagrams' for various operational processes. You'll be building these from scratch and updating existing ones.

Cleaning, analysing, and presenting process data using VLOOKUP, pivot tables, conditional formatting, and basic charting. You'll also build simple models and use Power Query for data transformation.

Minitab / JMP (Statistical Software)Intermediate

Independently conducting basic statistical analysis, such as creating control charts, calculating process capability (Cpk), and performing simple hypothesis tests to understand process variation and performance.

Jira / AsanaIntermediate

Configuring project boards for Kaizen events, creating custom workflows for improvement actions, building dashboards to track initiative progress, and updating tickets for assigned tasks.

Power BI / TableauIntermediate

Building and publishing interactive dashboards that connect multiple data sources to visualise process improvements, track KPIs, and show the financial impact of your work.

Confluence / SharePointIntermediate

Designing and managing the knowledge base for our Lean programme, creating templates for A3s, project charters, and standard work instructions, and ensuring all documentation is up-to-date.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Process Mapping MethodologyFollows pre-defined templates and instructions from supervisor.Chooses appropriate mapping technique (e.g., VSM, swimlane) based on problem, with Lead's consultation for complex cases.Designs new mapping standards and templates for the organisation.
Solution Proposal & ImplementationSuggests minor tweaks, all changes require supervisor approval.Proposes and co-implements solutions for specific process segments; major changes require stakeholder and Lead approval.Leads end-to-end solution design and implementation for entire workstreams, with strategic input from Director.
Data Analysis ApproachPerforms basic data entry and runs pre-defined reports.Selects appropriate analytical tools (Excel functions, basic Minitab) and methods to answer specific process questions, escalating complex statistical needs.Designs and builds complex analytical models and dashboards, advising on data collection strategies.
Stakeholder CommunicationCommunicates with immediate team and supervisor.Presents findings and proposals to operational teams and managers; consults Lead before presenting to senior leadership.Leads presentations to senior leadership and cross-functional directors, representing the Lean programme.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Process Cycle Time Reduction
How much faster a specific process runs after your improvements.
Target · Average 15-25% reduction on projects you lead or co-lead.

Reduced the invoice approval process from 7 days to 5 days, a 28% improvement, for the Q2 finance project.

Error/Defect Rate Reduction
The decrease in mistakes or defects within a targeted process.
Target · Minimum 10% reduction in identified error types.

Cut data entry errors in the customer onboarding process from 5% to 3.5%, saving roughly £1,500 in rework costs each month.

Waste Identification & Elimination
Quantifiable waste (Muda) removed from a process, often linked to cost savings.
Target · Identify and help eliminate £20K-£50K worth of waste annually.

Streamlined a report generation process, saving 10 hours of manual work per week across the team, which translates to about £15,000 in annual productivity gains.

Process Mapping Accuracy & Timeliness
How accurately and quickly you document current state processes.
Target · 95% accuracy on current state maps, delivered within 3 days of 'Gemba' observation.

Completed the 'Procure-to-Pay' current state map, capturing all 12 steps and 5 handoffs correctly, within the agreed 3-day window.

Team Engagement & Adoption
How well the teams whose processes you're changing embrace the new ways of working.
  • Feedback from team leads confirming active participation in workshops, positive comments during follow-up check-ins, and sustained use of new processes without reverting to old habits. You'll know it's working when people come to *you* with ideas, not just complaints.
Problem-Solving Quality
The depth and sustainability of the solutions you help implement.
  • Solutions address the actual root cause, not just symptoms, leading to lasting improvements. You'll present clear 'A3s' that show a logical path from problem to countermeasure, and fewer recurring issues post-implementation. Your solutions don't just fix it for today, they prevent it tomorrow.
Knowledge Sharing & Mentorship
Your contribution to building Lean capability within the wider team and informally guiding new joiners.
  • You'll be seen as a go-to person for Lean questions, you'll share useful templates or insights in team meetings, and you'll offer practical advice to less experienced colleagues without being asked. New analysts will tell us you've helped them 'unstick' a problem.
Stakeholder Collaboration
Your ability to work effectively with different departments to get things done.
  • You'll be invited to relevant team meetings, people will respond to your requests for data or input promptly, and you'll get positive feedback from managers in other departments about your approach and how easy you are to work with. You're seen as a helper, not a hindrance.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Puzzles & Fixing Things

You get a real kick out of taking a messy, complicated problem, breaking it down, and finding a cleaner, more efficient way to do it. That moment when a process clicks into place, and you see the improvement, that's what gets you going.

You'll spend an afternoon unpicking why a report takes so long to generate, then figure out a few small changes that cut the time in half. That feeling of 'aha!' is your fuel.

Making a Tangible Difference

You're not just about theoretical improvements; you want to see your work actually change how people operate. Knowing that you've made someone's job easier or saved the company money through a concrete improvement is genuinely satisfying.

After a Kaizen event you co-led, you'll see the team actively using the new visual management board you helped design, and you'll hear them say it's made their morning huddle much more effective.

Learning & Growing

You're always keen to learn new Lean tools, understand different business areas, and refine your problem-solving skills. Every new process you tackle is a chance to expand your knowledge and get better at what you do.

You'll be reading up on different Root Cause Analysis techniques in your spare time or asking your Lead for feedback on how you could have handled a difficult stakeholder conversation better.

What frustrates people
  • Dealing with 'lip service' leadership who say they want change but don't back it up with resources or accountability.
  • Hitting the 'this is how we've always done it' wall of resistance from frontline staff.
  • Being seen as the 'process police' rather than a helpful coach.
  • Your Lean initiative becoming the 'flavour of the month' only to be abandoned for the next big trend.
  • Trying to get reliable metrics from inconsistent, manually updated, error-filled spreadsheets.
  • People getting excited about the *idea* of a new process (the fancy map) but losing steam when it comes to the hard work of *implementing* it.
What this role does not give you
  • A quiet, predictable routine with no surprises.
  • Direct people management responsibilities (you'll influence, not manage).
  • Guaranteed immediate adoption of every single improvement you propose.
  • A role where you only deal with perfect data and clear-cut problems.

6Who you work with

This role directly improves operational efficiency, reduces waste, and boosts employee satisfaction by removing frustrating roadblocks. You'll help us deliver better products and services faster, which ultimately impacts our bottom line and customer loyalty. Get it right, and we're a smoother, happier business. Get it wrong, and we're stuck in the mud, literally.

Inside the business
  • Operations Managers and Team Leads
  • Frontline Staff (the people actually doing the process)
  • IT Support (for system changes)
  • Finance Business Partners (to quantify savings)
  • Project Managers (for larger transformation programmes)
Outside the business
  • Vendors (if process changes impact their services)
  • Customers (indirectly, through improved service delivery)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of hands-on experience in a process improvement, business analysis, or operational role.
  • Proven ability to create clear, accurate process maps (flowcharts, swimlanes) independently.
  • Demonstrable experience with data analysis using Excel (VLOOKUP, pivot tables, charting) to identify trends or problems.
  • Experience participating in or supporting improvement workshops (e.g., Kaizen events).
  • A solid understanding of basic Lean concepts and terminology (e.g., waste, value-add, Gemba).
  • Excellent written and verbal communication skills; you can explain complex ideas simply.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Modelling & Statistical Analysis

As processes become more complex, you'll need to go beyond basic Excel. This means building more robust data models, using more sophisticated statistical techniques in Minitab, and potentially even dabbling in Python for data manipulation. It's about getting more precise and reliable insights.

Regression analysis for understanding relationship · Design of Experiments (DoE) for testing process ch · Time series analysis for forecasting process perfo · Data normalisation and cleaning for complex datase · Introduction to SQL for data extraction

  • This quarter: Take an online course on advanced Excel functions (Power Pivot, Power Query).
  • Next quarter: Practice more complex statistical tests in Minitab/JMP, focusing on interpreting the results for business users.
  • Month 6-9: Start learning basic SQL to pull data directly from databases, reducing reliance on others.
  • Ongoing: Look for opportunities to apply these skills in your current projects, even if it's just for your own learning.

Quick win: Challenge yourself to build a dashboard in Power BI that pulls data from three different Excel sheets and tells a cohesive story. No manual copy-pasting allowed.

9Staying current once you are in

What people here do to keep up
  • Join relevant professional bodies like the Lean Enterprise Institute or the Institute of Business Analysis to access resources and networking opportunities.
  • Attend industry webinars and conferences focused on process improvement, operational excellence, or digital transformation.
  • Read books and articles on Lean, Six Sigma, and change management. Stay curious!
  • Seek out internal mentorship opportunities with more senior Lean practitioners.
  • Actively participate in our internal 'lunch and learn' sessions on new tools or methodologies.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Process Mining Tool Proficiency

Critical within 12 months. Manual process mapping is becoming less efficient. Tools like Celonis or UiPath Process Mining can automatically discover and visualise processes from system data, giving us objective insights much faster. Analysts who can use these will be significantly more productive.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Process Mining Tool Proficiency

Critical within 12 months. Manual process mapping is becoming less efficient. Tools like Celonis or UiPath Process Mining can automatically discover and visualise processes from system data, giving us objective insights much faster. Analysts who can use these will be significantly more productive.

  • Event logs and data extraction for process mining
  • Conformance checking (comparing actual vs. ideal p
  • Root cause analysis within process mining tools
  • Automated bottleneck detection
  • Process variant analysis

Basic Automation Scripting (RPA/Low-Code)

Important within 18 months. As you identify manual, repetitive tasks, being able to build a simple automation yourself (or with low-code tools) will drastically speed up implementation. It means less waiting for IT and more direct impact.

  • Understanding what 'Robotic Process Automation' (R
  • Identifying suitable processes for automation (rep
  • Basic workflow design in low-code platforms (e.g.,
  • Error handling in simple automation scripts
  • Citizen developer concepts and governance

What you’ll use

Skills this role draws on

Technical

  • Value Stream Mapping (VSM)
  • Kaizen Event Co-Facilitation
  • Root Cause Analysis (RCA)
  • 5S & Visual Management
  • A3 Problem Solving
  • Basic DMAIC Framework

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Process Improvement Analyst (L1)

    1-2 years

    Skills to master

    • Data gathering, basic process mapping, documentation, understanding Lean terminology, supporting workshops.

    You're ready to move on when

    • Consistently delivers accurate process documentation.
    • Can independently analyse basic datasets and present initial findings.
    • Actively contributes ideas during team problem-solving sessions.
    • Demonstrates a clear understanding of the 'why' behind Lean principles.
  2. 2

    Business Analyst (Junior/Mid)

    2-3 years

    Skills to master

    • Requirements gathering, stakeholder interviewing, basic process modelling, functional specification writing, understanding business needs.

    You're ready to move on when

    • Successfully translates business needs into clear requirements.
    • Can effectively interview stakeholders to uncover process details.
    • Has a good grasp of how systems support business processes.
    • Shows initiative in identifying process inefficiencies during analysis.
  3. 3

    Operations Specialist / Coordinator

    2-4 years

    Skills to master

    • Deep understanding of specific operational processes, problem-solving within daily operations, identifying bottlenecks, basic data tracking.

    You're ready to move on when

    • Recognised as the 'go-to' person for a particular operational process.
    • Proactively identifies and suggests improvements to daily workflows.
    • Has a strong grasp of operational metrics and their impact.
    • Demonstrates a desire to understand the 'bigger picture' beyond their immediate role.

11Where this role leads

The long view:Your journey as a Lean Coordinator here is just the beginning. We're committed to helping you grow, learn, and make a real impact. If you're keen to continuously improve, both our business and yourself, then this is a fantastic place to build a long and rewarding career.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lean Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Leading the carrying out of Six Sigma process mappingLevel 4

Applied to your work in Lean Coordinator

The objective of this unit is to enable learners to lead the carrying out of Six Sigma process mapping, ensuring accuracy and completeness in identifying areas for improvement. Learners will be able to define the scope, gather data, refine techniques, and implement improvements based on the process map, while understanding the principles of Six Sigma.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Lean Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Process Cycle Time ReductionHow much faster a specific process runs after your improvements.Reduced the invoice approval process from 7 days to 5 days, a 28% improvement, for the Q2 finance project.Average 15-25% reduction on projects you lead or co-lead.
  • Error/Defect Rate ReductionThe decrease in mistakes or defects within a targeted process.Cut data entry errors in the customer onboarding process from 5% to 3.5%, saving roughly £1,500 in rework costs each month.Minimum 10% reduction in identified error types.
  • Waste Identification & EliminationQuantifiable waste (Muda) removed from a process, often linked to cost savings.Streamlined a report generation process, saving 10 hours of manual work per week across the team, which translates to about £15,000 in annual productivity gains.Identify and help eliminate £20K-£50K worth of waste annually.
  • Process Mapping Accuracy & TimelinessHow accurately and quickly you document current state processes.Completed the 'Procure-to-Pay' current state map, capturing all 12 steps and 5 handoffs correctly, within the agreed 3-day window.95% accuracy on current state maps, delivered within 3 days of 'Gemba' observation.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Lean Coordinator to Senior Lean Practitioner (L3), and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Lean Practitioner (L3)→ your design
Where this takes you

Your journey as a Lean Coordinator here is just the beginning. We're committed to helping you grow, learn, and make a real impact. If you're keen to continuously improve, both our business and yourself, then this is a fantastic place to build a long and rewarding career.

See Your Progress GrowIllustration
Lean Coordinator
  • Value Stream Mapping (VSM)
  • Kaizen Event Co-Facilitation
  • Root Cause Analysis (RCA)
  • 5S & Visual Management
  • A3 Problem Solving
  • Basic DMAIC Framework
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lean Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Lean Practitioner (L3)

    3-5 years in this role

    You'll move from co-facilitating to leading Kaizen events, managing small-to-medium improvement projects end-to-end, and taking on informal mentorship of junior analysts. You'll have more autonomy and be responsible for driving significant outcomes.

    • Advanced DMAIC Application: Leading full DMAIC projects, including statistical analysis.
    • Project Management: Managing the full lifecycle of Lean improvement projects.
    • Mentoring & Coaching: Guiding junior team members in Lean methodologies and problem-solving.
    • Strategic VSM: Designing Value Stream Maps for entire value chains, not just individual workstreams.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, some parts of Lean work can be a bit manual and time-consuming. But here's the thing: AI isn't just for tech gurus anymore. We're already using smart tools to cut down on the grunt work, freeing you up to do the really interesting stuff – like actually *fixing* problems and coaching teams.

Imagine spending less time manually charting processes or digging through mountains of data. With AI, you can automate those tedious bits, getting to insights faster and making a bigger impact. It's about augmenting your brainpower, not replacing it.

Automated Process Discovery

Use AI-powered process mining tools (we're looking at Celonis) to automatically analyse system logs from our core platforms. This means you get a detailed, data-backed 'as-is' process map in hours, not weeks of interviews. It's like having a super-fast detective for our workflows.

Predictive Bottleneck Analysis

Feed historical process data into our internal machine learning models. The AI can then spot complex patterns and predict where future bottlenecks are likely to pop up based on things like sales volume or staff levels. This means you can proactively tackle problems *before* they even happen.

Kaizen Prep & Research Synthesis

Need to quickly get up to speed on best practices for reducing errors in a specific area? Use a GenAI assistant (like Claude or ChatGPT) to rapidly research and summarise relevant case studies and methodologies. You'll get targeted knowledge in minutes, giving you a massive head start for any Kaizen event.

First-Draft A3 & Charter Generation

Input your raw data – problem statement, root cause analysis, key metrics – into a structured AI writing tool. It'll generate a coherent, well-formatted first draft of your A3 report or project charter. This means you spend less time on formatting and more time refining the actual content and strategy.

Common questions

Common questions

How do you become a Lean Coordinator?

Common routes in include Process Improvement Analyst (L1) (1-2 years), Business Analyst (Junior/Mid) (2-3 years) and Operations Specialist / Coordinator (2-4 years). Times vary with prior experience.

Where can a Lean Coordinator progress to?

This role can lead on to Senior Lean Practitioner (L3) (3-5 years in this role), depending on the skills you build.

What level is a Lean Coordinator in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Lean Coordinator?

Increasingly, Process Mining Tool Proficiency and Basic Automation Scripting (RPA/Low-Code). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Lean Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 8 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Lean Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Business Transformation Change

Stay in the field you know and move sideways rather than up.

If you leave this industry

The beauty of Lean skills is that they're highly transferable. Once you've mastered the art of process improvement, you can take these skills to virtually any industry – manufacturing, healthcare, finance, tech, logistics, public sector. Processes are everywhere, and so is waste!

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.