UK

United Kingdom · Business transformation and change · Director/VP (16-20 years)

Director of Continuous Improvement

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toChief Operating Officer (COO)
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as VP of Operational Excellence · Head of Business Transformation · Global Process Improvement Director · Director of Enterprise Process Optimisation

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Level 6 Award in Leading Organisational Change Institute of Sales Professionals · Level 6 · covers 1 of 9 standards
Level 6 Certificate in Professional Sales Institute of Sales Professionals · Level 6 · covers 1 of 9 standards
EAL Level 4 Diploma in Rail Engineering Advanced Technician Competence Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 9 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 9 standards
FDQ Level 4 Certificate for Proficiency in Food Manufacturing Excellence FDQ Limited · Level 4 · covers 1 of 9 standards
GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician) GQA Qualifications Limited · Level 3 · covers 1 of 9 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Lead Organisational Change Level 6 Award in Leading Organisational Change
Leading workplace organisation activities EAL Level 4 Diploma in Rail Engineering Advanced Technician Competence
Leading the application of Six Sigma methodology to a project EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence)
Lead organisational change to sustain excellence in food operations FDQ Level 4 Certificate for Proficiency in Food Manufacturing Excellence
How to achieve Continuous Improvement and Control Effectiveness within a Bulk Storage Operations Environment GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
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Your Plan Illustration

Built for Director of Continuous Improvement

5 units that map to this job, from the qualifications that cover it.

  1. Lead Organisational Change Institute of Sales Professionals · covers 1 of 9 standards Level 6
  2. Leading workplace organisation activities Excellence, Achievement & Learning Limited · covers 2 of 9 standards Level 4
  3. Leading the application of Six Sigma methodology to a project Excellence, Achievement & Learning Limited · covers 2 of 9 standards Level 4
  4. Lead organisational change to sustain excellence in food operations FDQ Limited · covers 1 of 9 standards Level 4
  5. How to achieve Continuous Improvement and Control Effectiveness within a Bulk Storage Operations Environment GQA Qualifications Limited · covers 1 of 9 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director of Continuous Improvement?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI & Automation Strategy and Governance
  • Ecosystem & Value Network Optimisation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director of Continuous Improvement plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

This role involves shaping how a large part of a business works, leading multi-year changes to make operations faster and more profitable. It means redesigning entire value chains and making sure the change lasts. It calls for long-term thinking and a focus on deep, lasting impact.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Process Mining Platforms (Celonis, Signavio) Architect

Defining the enterprise-wide strategy for process intelligence, leading vendor selection, overseeing platform implementation, and guiding teams on advanced analytical configurations to uncover systemic inefficiencies across the business unit.

Data Visualization & Analytics (Power BI, Tableau) Architect

Setting the enterprise standard for BI tools within your domain, designing executive-level dashboards that track strategic CI KPIs, and ensuring data integrity from source systems to board reports.

Statistical Analysis Software (Minitab, Python) Advanced

Championing the use of advanced statistical methods and predictive analytics in process improvement, guiding your team on appropriate methodologies, and interpreting complex statistical outcomes for executive audiences.

Strategic & Financial Planning (Anaplan, ServiceNow SPM) Advanced

Developing complex business case models in Anaplan for multi-million-pound programmes, managing the entire CI initiative portfolio in ServiceNow SPM, and ensuring alignment with strategic objectives and budget cycles.

Project & Collaboration Suites (Jira, Confluence, Miro) Advanced

Managing the entire CI project portfolio using Jira Portfolio/Advanced Roadmaps, establishing documentation and collaboration best practices for the function, and ensuring seamless information flow across geographically dispersed teams.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Strategic Programme Prioritisation N/A (escalate suggestions) N/A (propose to manager) N/A (recommend to Lead/Manager)
Budget Allocation for CI Initiatives N/A N/A N/A
Organisational Design & Team Structure N/A N/A N/A
Process Standardisation & Governance N/A N/A N/A

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Business Unit P&L Impact
Total validated financial benefits (cost savings, revenue uplift) directly attributable to CI initiatives within your business unit.
Target · Deliver a minimum of £5M in annualised, validated P&L impact.

In Q2, your programmes led to a £1.8M reduction in operational costs through process automation and a £0.5M revenue uplift from faster order fulfilment, totalling £2.3M for the quarter.

Key Enterprise Metric Improvement
Driving measurable improvement in a critical, company-wide operational metric (e.g., Order-to-Cash cycle time, Customer Onboarding time, Production Lead Time).
Target · Reduce the target enterprise metric by 15-20% year-on-year across the business unit.

Successfully reduced the average global Order-to-Cash cycle time from 45 days to 36 days within the first 12 months, directly impacting cash flow.

CI Capability Uplift
The growth and maturity of continuous improvement practices and talent within your business unit.
Target · Increase the number of certified Lean Six Sigma Green/Black Belts by 25% YoY; achieve a 75% adoption rate of new CI methodologies.

Last year, 30 new Green Belts were certified, and our internal CI maturity assessment score for the business unit improved by 15 points.

Programme Portfolio ROI
The return on investment across the entire portfolio of CI programmes under your direction, considering both direct costs and benefits.
Target · Maintain a minimum 3:1 ROI for the overall CI programme portfolio.

For every £1M spent on CI initiatives, we saw £3.5M in validated financial benefits, demonstrating strong capital allocation.

Strategic Influence & Alignment
Your ability to shape the business unit's operational strategy and ensure CI initiatives are deeply integrated with wider corporate goals.
  • Regularly invited to C-suite strategy sessions
  • your recommendations are consistently adopted
  • strong cross-functional collaboration on strategic initiatives
  • positive feedback from executive peers on your ability to 'get everyone on the same page'.
Culture of Continuous Improvement
How effectively you foster a mindset of ongoing improvement and problem-solving at all levels within your business unit.
  • High engagement in CI training programmes
  • increased number of employee-led improvement suggestions
  • positive feedback in employee surveys regarding 'opportunity to improve processes'
  • your team is seen as partners, not 'process police'.
Executive & Board Trust
The level of confidence senior leadership and the Board have in your ability to deliver on complex transformation programmes.
  • You're consistently seen as a credible, reliable voice in executive meetings
  • board members reference your insights
  • you're given increasing autonomy and responsibility for high-stakes initiatives
  • your reporting is clear, concise, and transparent.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Driving Large-Scale Organisational Change

You'll spend your days working on initiatives that touch thousands of employees and millions in revenue, seeing your strategic decisions ripple across the business. This isn't about small tweaks; it's about shifting the trajectory of a business unit.

Leading the complete overhaul of our global supply chain processes, reducing lead times by 20% and saving £10M annually, then presenting those results to the Board.

Building and Mentoring High-Performing Teams

You'll be coaching and developing a diverse team of CI professionals, including managers, helping them grow their careers and deliver impactful work. Your legacy will be the talent you develop.

Seeing a manager you've mentored successfully lead their first multi-country programme, or a Principal Analyst you've coached present confidently to the C-suite.

Solving Complex, Ambiguous Business Problems

You thrive on tackling the 'wicked problems' that don't have obvious answers, often involving conflicting priorities, messy data, and entrenched resistance. You're the one who brings clarity to chaos.

Designing a new global operating model for customer service that integrates AI, reduces costs, and simultaneously improves customer satisfaction across 10+ markets.

What frustrates people
  • Dealing with executive 'solutioneering' – being told what the answer is before the problem has been properly defined.
  • The slow pace of change in large organisations, even with clear evidence and strategic alignment.
  • Political minefields where a logical process improvement might threaten someone's empire or budget.
  • The constant battle to secure and retain budget for long-term transformation initiatives when short-term pressures loom.
  • The challenge of measuring 'soft' benefits (like improved employee morale or reduced compliance risk) in hard financial terms for the CFO.
  • Seeing process adherence decay after a successful project, requiring constant vigilance and reinforcement.
What this role does not give you
  • A purely technical, heads-down analytical role – you'll be leading and influencing more than deep-diving into data yourself.
  • Immediate gratification – large-scale transformation takes years, not months, to fully realise.
  • A simple, linear career path – you'll need to be adaptable and comfortable with ambiguity.
  • Complete control over all variables – you'll be working within a complex ecosystem of interdependencies and competing priorities.

8Who you work with

This role is critical for driving the operational strategy and efficiency of a major business unit. You'll directly influence the P&L by identifying and eliminating waste, optimising processes, and building a culture of continuous improvement. Your work ensures we can scale effectively, respond to market changes, and deliver exceptional value to our customers, ultimately shaping the long-term competitiveness and profitability of the organisation.

Inside the business
  • C-Suite (CEO, CFO, CPO, CTO)
  • Business Unit Presidents/MDs
  • Heads of Operations, Finance, Product, Sales, HR
  • Legal & Compliance leadership
  • Internal Audit
Outside the business
  • Board of Directors
  • Key strategic partners and vendors
  • Industry bodies and regulators
  • Investors and financial analysts (indirectly)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record of leading multi-functional, multi-country transformation programmes with significant P&L impact (typically £3M+).
  • Extensive experience (10+ years) in a dedicated continuous improvement or business transformation role, with at least 5 years managing teams.
  • Demonstrated ability to influence and negotiate with C-suite executives and senior leadership across diverse business functions.
  • Deep expertise in Lean Six Sigma methodologies, ideally at a Master Black Belt level or equivalent practical experience.
  • Strong financial acumen, including experience in developing and defending complex business cases for large-scale investments.
  • Experience in building and developing high-performing teams, including managing managers and fostering talent development.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Process Simulation & Digital Twins

Moving beyond static process maps, digital twins allow us to model, simulate, and predict the impact of process changes in a virtual environment before costly real-world implementation. This reduces risk and accelerates decision-making for large-scale transformations.

Simulation Modelling Software (e.g., AnyLogic, Arena) · Real-time Data Integration for Digital Twins · Scenario Planning & Optimisation

  • This quarter: Engage with a vendor or internal expert to understand the practical applications and limitations of process simulation in our context.
  • Next 6 months: Sponsor a small project where a digital twin is built for a critical, high-volume process to test a proposed change.
  • Next 12 months: Evaluate the ROI of investing in broader digital twin capabilities for your business unit.
  • Ongoing: Read case studies and white papers on successful digital twin implementations in similar industries.

Quick win: Ask your team to research a 'low-code' process simulation tool and present how it could accelerate decision-making for one of your current programmes.

Data Mesh & Distributed Data Architectures

As data volumes explode and AI becomes central, traditional centralised data warehouses become bottlenecks. Understanding data mesh principles will be key to empowering your teams with timely, high-quality data for continuous improvement, especially across international boundaries.

Data as a Product · Decentralised Data Governance · Self-Serve Data Platforms

  • This quarter: Have a deep dive with our CTO/Head of Data on the company's data strategy and any plans for data mesh implementation.
  • Next 6 months: Identify a key data bottleneck for your CI teams and explore how data mesh principles could alleviate it.
  • Next 12 months: Champion the adoption of 'data as a product' thinking within your business unit to improve data accessibility for CI.
  • Ongoing: Follow industry leaders in data architecture and understand the implications for operational data analytics.

Quick win: Work with a data engineering team to identify one critical CI dataset and define it as a 'data product' with clear ownership and quality metrics. It's a small step, but it builds the muscle.

11Staying current once you are in

What people here do to keep up
  • Regularly attend and speak at industry conferences on operational excellence, digital transformation, and AI in business.
  • Participate in executive leadership programmes focused on strategic thinking, organisational change, and global leadership.
  • Engage in peer-to-peer networking groups with other Directors/VPs of Continuous Improvement to share best practices and challenges.
  • Pursue continuous learning in emerging technologies like AI, machine learning, and advanced analytics through online courses or executive education.
  • Mentor junior leaders within and outside your organisation, building your leadership and coaching capabilities.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI & Automation Strategy and Governance

AI and intelligent automation are no longer just tools; they're strategic levers that can fundamentally reshape business processes. As a Director, you'll need to move beyond simply 'using' AI to defining how it's integrated into our operational strategy, ensuring ethical use, data privacy, and maximum ROI. The pace of change here is relentless.

  • Responsible AI Frameworks
  • Hyperautomation Roadmapping
  • AI-Driven Process Orchestration
  • Data Governance for AI

Ecosystem & Value Network Optimisation

Traditional CI focused on internal processes. Now, competitive advantage often lies in optimising the entire ecosystem – suppliers, partners, customers. You'll need to extend your influence beyond our four walls, driving continuous improvement across complex value networks. It's about seeing the bigger picture of how we create value with others.

  • Supply Chain Resilience & Visibility
  • Customer Journey Orchestration
  • Partner Integration & Collaboration Models
  • Circular Economy Principles

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma (Master Black Belt equivalent)
  • Value Stream Mapping (Enterprise-level)
  • Organisational Change Management (Prosci ADKAR Model)
  • Strategic Financial Modelling & Business Case Development
  • Statistical Process Control (SPC) & Quality Management
  • Root Cause Analysis (Advanced Techniques)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Principal CI Analyst / CI Manager (L5)

    3-5 years as a Principal/Manager

    Skills to master

    • Managing a portfolio of CI projects, developing CI strategy for a business unit, building and leading a team of analysts, influencing senior stakeholders, and demonstrating consistent P&L impact.

    You're ready to move on when

    • Consistently exceeding project ROI targets and delivering significant financial benefits.
    • Successfully building and developing a high-performing team, with strong retention and internal promotions.
    • Proactively identifying strategic opportunities for CI and gaining buy-in from business unit leadership.
    • Demonstrated ability to navigate complex organisational politics and drive change through influence.
  2. 2

    Head of Operations / Senior Operations Manager

    5-7 years in senior operational leadership

    Skills to master

    • Deep understanding of end-to-end operational processes, P&L responsibility for a significant operational function, experience driving efficiency and cost reduction, and leading large operational teams.

    You're ready to move on when

    • Successfully transforming an operational function, evidenced by significant improvements in efficiency, quality, and cost.
    • Strong track record of leading and motivating large operational workforces.
    • Demonstrated ability to translate operational challenges into strategic improvement initiatives.
    • Proven financial acumen and experience managing large operational budgets.
  3. 3

    Management Consultant (Senior Manager/Principal)

    8-10 years in a top-tier management consultancy, specialising in operations or transformation

    Skills to master

    • Developing and executing large-scale transformation strategies for diverse clients, strong analytical and problem-solving skills, exceptional client relationship management, and a broad understanding of industry best practices.

    You're ready to move on when

    • Leading complex transformation engagements for Fortune 500 clients, with demonstrable impact.
    • Building and managing high-performing consulting teams.
    • Exceptional ability to diagnose complex organisational problems and design practical solutions.
    • Proven ability to influence C-suite clients and drive adoption of recommended changes.

15Where this role leads

The long view: This work can lead to roles such as Chief Operating Officer, running operations across an entire organisation, or Chief Transformation Officer, leading major change programmes enterprise-wide.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director of Continuous Improvement is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • VP of Global Business Transformation
  • Chief Operating Officer (COO) of a Business Unit

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Lead Organisational Change, worked against Director of Continuous Improvement.

Lead Organisational Change Level 6

Applied to your work in Director of Continuous Improvement

This unit aims to provide learners with a comprehensive understanding of organisational change, including various models and influencing factors. Learners will be able to effectively communicate a change vision to stakeholders and lead the change process, managing resistance to ensure successful implementation.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Director of Continuous Improvement
  • Lean Six Sigma (Master Black Belt equivalent)
  • Value Stream Mapping (Enterprise-level)
  • Organisational Change Management (Prosci ADKAR Model)
  • Strategic Financial Modelling & Business Case Development
  • Statistical Process Control (SPC) & Quality Management
  • Root Cause Analysis (Advanced Techniques)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director of Continuous Improvement is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. VP of Global Business Transformation

    3-5 years as Director

    From business unit focus to enterprise-wide strategic leadership (L7)

    • Designing enterprise-level operating models.
    • Leading complex regulatory compliance programmes.
    • Driving market-shaping innovation through process excellence.
    • Advanced external stakeholder management (regulators, industry bodies).

  2. Chief Operating Officer (COO) of a Business Unit

    4-6 years as Director

    From functional leadership to full P&L ownership of a business unit (L7)

    • Developing and executing go-to-market strategies.
    • Managing complex regulatory environments across all operational aspects.
    • Leading large-scale capital expenditure programmes.
    • Driving business model innovation.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, leading large-scale transformation is tough. It's not just about the technical solutions; it's about navigating data chaos, stakeholder resistance, and the sheer volume of information. AI isn't here to replace your strategic brain, but it is here to give you and your teams superpowers, freeing you up to focus on what truly matters: driving impact and leading change.

As a Director, your role shifts from doing the grunt work to orchestrating, strategising, and ensuring your teams are as effective as possible. That's where AI comes in. We're not just talking about shiny new tech; we're talking about practical applications that cut through the noise, accelerate analysis, and give your teams the edge they need to deliver faster and smarter. Think of it as having an army of highly efficient, tireless assistants at your disposal.

AI-Driven Portfolio Optimisation

Feed your entire CI project portfolio (objectives, estimated ROI, resource requirements, strategic alignment) into an AI model. It'll analyse interdependencies, identify potential bottlenecks, and suggest optimal sequencing to maximise overall business unit impact and resource utilisation. This means you're always investing in the right projects at the right time.

Executive Insight Synthesis

Imagine feeding hundreds of pages of internal reports, market analyses, and competitor intelligence into an LLM. It can then summarise key trends, identify strategic risks, and even draft first-pass executive summaries for your board presentations, highlighting the most critical insights relevant to your CI agenda. No more spending weekends sifting through documents.

Global Best Practice Benchmarking

Instead of manual research, use AI to scan vast external databases, industry reports, and academic papers to identify leading practices in operational excellence across different sectors and geographies. Ask it to compare our 'Order-to-Cash' cycle time to top-tier competitors in Asia or benchmark our 'Procure-to-Pay' process against best-in-class financial services firms, getting actionable insights in minutes.

Automated Business Case Generation

Provide an AI with raw data on identified inefficiencies, potential solutions, and estimated costs/benefits. It can then generate a comprehensive, structured first-draft business case, complete with financial projections, risk assessments, and implementation roadmaps. This dramatically speeds up the approval process and ensures consistency across your team's proposals.

Common questions

Common questions

How do you become a Director of Continuous Improvement?

Common routes in include Principal CI Analyst / CI Manager (3-5 years as a Principal/Manager), Head of Operations / Senior Operations Manager (5-7 years in senior operational leadership) and Management Consultant (Senior Manager/Principal) (8-10 years in a top-tier management consultancy, specialising in operations or transformation). Times vary with prior experience.

Where can a Director of Continuous Improvement progress to?

This role can lead on to VP of Global Business Transformation (3-5 years as Director) and Chief Operating Officer (COO) of a Business Unit (4-6 years as Director), depending on the skills you build.

What new skills matter most for a Director of Continuous Improvement?

Increasingly, AI & Automation Strategy and Governance and Ecosystem & Value Network Optimisation. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in business transformation and change

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built in this role apply across many industries, including technology, financial services, manufacturing, retail and healthcare. Operational excellence, strategic transformation and change leadership matter in almost any sector aiming to improve performance.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Director of Continuous Improvement plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.