The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Change Analyst (L1)
1-2 yearsSkills to master
- Mastering communication drafting, accurate data tracking, effective meeting facilitation for small groups, and a solid understanding of our core change management templates.
You're ready to move on when
- Consistently delivering high-quality, error-free communication drafts and impact assessment inputs.
- Proactively identifying and flagging potential issues in project plans or stakeholder lists.
- Demonstrating a strong grasp of our internal processes and tools without constant supervision.
- Taking initiative to learn new aspects of change management beyond assigned tasks.
- 2
Project Coordinator / Project Administrator
2-3 yearsSkills to master
- Strong organisational skills, managing project timelines and dependencies, stakeholder communication, and an understanding of project governance. You've seen how projects run from start to finish.
You're ready to move on when
- Successfully managed project logistics for multiple initiatives, often involving cross-functional teams.
- Demonstrated ability to communicate effectively with project managers and team members.
- Expressed a clear interest in the 'people side' of project delivery and how to ensure adoption.
- Proactively identified areas where projects struggled due to a lack of user readiness or communication.
- 3
Business Analyst
2-4 yearsSkills to master
- Process mapping, requirements gathering, data analysis, and translating business needs into technical specifications. You understand the 'what' and 'how' of system changes.
You're ready to move on when
- Successfully documented 'as-is' and 'to-be' processes, identifying key changes.
- Demonstrated strong analytical skills and attention to detail in requirements gathering.
- Expressed frustration with projects that delivered technically sound solutions but failed due to user resistance.
- A keen interest in understanding the human element of technology adoption.