The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Level 2 Finding Closure Rate
The percentage of Level 2 audit findings (less severe but still important non-compliances) that you've led through to verified closure.
Target · Achieve >95% closure rate within 60 days of issue.You led 15 Level 2 findings this quarter; 14 were closed within 60 days, and the remaining one had a justified extension, hitting 93% with a valid reason.
Audit Programme Adherence
How well you stick to the planned internal audit schedule for your assigned areas, ensuring all required checks are completed on time.
Target · Complete 100% of assigned audits within the annual schedule.You were assigned 8 internal audits for the year; all 8 were completed and reported on by the end of Q4, even with a few unexpected operational delays.
Root Cause Identification Accuracy
The quality and depth of your Root Cause Analysis (RCA) for incidents, measured by how often your identified root causes are accepted without challenge by the Safety Action Group or external auditors.
Target · Achieve >90% acceptance rate for identified root causes.After a runway excursion, your RCA identified a systemic training gap and a procedural ambiguity. This was fully accepted by the SAG and led to a new training module, not just a blame game.
Mentee Development Progress
The observable growth and increased autonomy of the junior compliance officers you mentor, specifically their ability to conduct routine audits and investigations independently.
Target · At least one mentee leads their first solo audit within 12 months, with minimal oversight.Your mentee, Sarah, successfully led two internal audits of cabin crew procedures this year, identifying valid findings and drafting CAPAs with only your final review.
Audit Professionalism & Value
How auditees (e.g., flight crew, engineers) perceive the quality, fairness, and constructive nature of your audits.
- Feedback from auditees in post-audit surveys or informal discussions. Are they saying your audits are 'gotcha' moments, or genuinely helpful? Are they more willing to engage with you next time? We're looking for comments like 'fair, firm, and helpful' or 'helped us see where we could improve'.
Regulatory Interpretation & Guidance
Your ability to provide clear, accurate, and practical interpretations of complex aviation regulations to operational teams.
- Are operational managers coming to you first with regulatory questions? Are your interpretations consistently correct when cross-referenced with CAA guidance? Do your summaries of regulatory changes make sense to non-compliance experts? The goal is to be seen as the go-to expert who can cut through the jargon.
Incident Investigation Quality
The thoroughness, impartiality, and depth of your incident investigations, leading to actionable recommendations.
- Are your investigation reports comprehensive, well-structured, and evidence-based? Do they move beyond immediate causes to identify systemic issues? Do your recommendations actually get implemented and prevent recurrence? We'll look for positive feedback from the Safety Action Group on the quality of your reports.
Influence on Safety Culture
Your contribution to fostering a proactive, 'Just Culture' where people feel safe to report issues without fear of unfair blame.
- Are you seen as someone who supports reporting, rather than just punishing? Do you challenge 'tick-box' mentalities? Are you actively involved in safety promotion activities? We'd expect to see an increase in proactive hazard reporting from departments you work closely with, and positive comments about your approach to investigations.
