United Kingdom · Internal consulting · Senior (5-8 years)

Senior Advanced Analytics Advisor

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

Keep this job description

Where should we send it?

One email: what AI is changing in this job, the new skills it asks for, where it leads, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toLead Analytics Consultant
  • UK framework levelUsually a professional owning their own work, or leading a small team

Also advertised as Senior Data Consultant · Analytics Project Lead · Senior Business Intelligence Specialist

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

NOCN Level 4 certificate for Data Analysts NOCN · Level 4 · covers 7 of 10 standards
Pearson BTEC Level 5 Higher National Diploma in Computing for England Pearson Education Ltd · Level 5 · covers 4 of 10 standards
Pearson BTEC Level 4 Higher National Certificate in Computing for England Pearson Education Ltd · Level 4 · covers 3 of 10 standards
Pearson BTEC Level 5 Higher National Diploma in Digital Technologies Pearson Education Ltd · Level 5 · covers 2 of 10 standards
Highfield Level 3 Diploma for Team Leaders and Supervisors (RQF) Highfield Qualifications · Level 3 · covers 2 of 10 standards
OTHM Level 7 Diploma in Data Science OTHM Qualifications · Level 7 · covers 5 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Data Analytics Primer NOCN Level 4 certificate for Data Analysts
Data Analytics Pearson BTEC Level 5 Higher National Diploma in Computing for England
Data Analysis Highfield Level 3 Diploma for Team Leaders and Supervisors (RQF)
Data Analysis and Visualisation OTHM Level 7 Diploma in Data Science

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Systems Fluency seeing the whole picture
Your Plan Illustration

Built for Senior Advanced Analytics Advisor

4 units that map to this job, from the qualifications that cover it.

  1. Data Analytics Primer NOCN · covers 7 of 10 standards Level 4
  2. Data Analytics Pearson Education Ltd · covers 4 of 10 standards Level 5
  3. Data Analysis Highfield Qualifications · covers 2 of 10 standards Level 3
  4. Data Analysis and Visualisation OTHM Qualifications · covers 5 of 10 standards Level 7
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Advanced Analytics Advisor?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Prompt Engineering & LLM Integration
  • Ethical AI & Bias Detection
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Advanced Analytics Advisor plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

This job means solving business problems using data, working as an internal consultant. It involves taking a vague question from a department head, working out what data is needed, building models, and explaining what the results mean in plain English. The work turns complex analytics into clear advice that helps a business make better decisions. It can save or make money.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

SQL (PostgreSQL, T-SQL) Expert

Writing complex multi-join queries, optimising existing queries for performance, and extracting/transforming data from various databases for analysis. You'll be the go-to person for tricky data pulls.

Building predictive models from scratch, performing advanced data manipulation and cleaning, creating custom data visualisations, and packaging analytical code for reuse across projects. You're writing production-ready analysis.

BI Platforms (Tableau, Power BI) Expert

Designing and building interactive dashboards that tell a clear story, integrating disparate data sources, and using advanced features (like LOD expressions in Tableau) to answer complex business questions. You're not just building; you're designing for impact.

Spreadsheets (Excel: Power Query, VBA) Expert

Building complex, automated financial models, writing VBA macros to streamline stakeholder workflows, and using Power Query for advanced data transformation, especially when dealing with client-provided data. Yes, Excel is still a thing.

Presentation Software (PowerPoint, Google Slides) Expert

Crafting compelling narratives, mastering the 'Pyramid Principle' for executive decks, and distilling immense complexity into clear, actionable strategy for senior audiences. Your presentations will drive decisions.

Collaboration & PM (Jira, Confluence, Miro) Power User

Configuring Jira workflows for analytics projects, leading brainstorming and problem-solving sessions in Miro, and documenting project findings and methodologies in Confluence. You're helping organise the work.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Project Methodology & Tool Selection Follows prescribed methodology; uses assigned tools. Chooses appropriate methodology from standard options; selects tools from approved list. Designs custom methodology where needed; evaluates and recommends new tools for specific project needs; full technical autonomy within project scope.
Data Interpretation & Insights Presents findings as instructed; requires validation. Independently interprets data; proposes initial insights for review. Independently interprets complex data; formulates and validates actionable insights; makes direct recommendations to internal clients.
Stakeholder Communication Strategy Communicates as directed by supervisor. Drafts communication plans; seeks approval for key messages. Develops and executes communication strategy for projects; manages expectations and navigates conflicts independently; consults Lead Consultant on C-level messaging.
Mentorship & Guidance Receives guidance from senior team members. Provides informal help to new joiners. Formally mentors 1-2 junior advisors; conducts code reviews; provides structured feedback and development support.
Budget Recommendations (Project Specific) No budget authority. Can flag potential cost overruns. Recommends resource allocation and project spending up to £5K; consults Lead Consultant for anything above this.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Project Delivery & Timeliness
The percentage of projects you lead that are completed on time and within scope.
Target · 90% of projects delivered on or before agreed deadlines.

You take on three projects this quarter. Two are delivered on time, one is slightly late due to unexpected data issues, but you communicated early. That's a 66% on-time rate for that quarter, which we'd then deep dive into.

Recommendation Adoption Rate
How often your data-backed recommendations are actually implemented by the business unit you're advising.
Target · At least 70% of key recommendations are adopted within 3 months of delivery.

You recommend a new pricing strategy based on customer segmentation. Finance implements 8 out of your 10 suggestions. That's an 80% adoption rate, which is great.

Stakeholder Satisfaction (Internal NPS)
How satisfied your internal clients are with the quality of your analysis, your communication, and your overall project management.
Target · An average internal NPS score of +50 or higher.

After delivering a complex sales forecast model, the Head of Sales rates your work an 8 out of 10 for clarity and impact, and a 9 for communication. That contributes positively to your overall NPS.

Analytical Accuracy & Robustness
The precision and reliability of your models, forecasts, and data insights.
Target · Less than 5% error rate on key model predictions or data reporting.

Your churn prediction model accurately identifies 75% of customers who churn within the next month, with a false positive rate below 10%. That's pretty robust for a senior role.

Clarity of Communication & Storytelling
Your ability to present complex analytical findings in a clear, concise, and compelling way to non-technical audiences.
  • You're often asked to present to senior leadership. People tell you 'I finally understand this!' after your presentations. Your decks are clean, focused on the 'so what', and don't get bogged down in technical jargon. You simplify, but don't dumb down.
Mentorship & Team Contribution
How effectively you guide and develop junior team members, sharing your knowledge and helping them grow.
  • Junior advisors seek your advice and praise your code reviews. You proactively offer to help unstick someone. You contribute to our internal knowledge base and help refine our best practices. You make the team better, not just your own work.
Proactive Problem Framing
Your knack for taking a vague business question and turning it into a well-defined, testable analytical problem.
  • You don't just answer the question asked
  • you challenge it, refine it, and sometimes even reframe it to get to the real underlying issue. You're the one saying, 'Before we dive into that, what problem are we actually trying to solve here?'
Navigating Ambiguity & Change
Your ability to remain effective and focused when project requirements shift, data sources are incomplete, or stakeholder opinions conflict.
  • When a project hits a roadblock, you're the first to propose alternative approaches or facilitate a discussion to get everyone back on the same page. You don't get flustered by the inevitable messiness of real-world data projects. You adapt, you don't just react.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Puzzles

You get a real buzz from taking a tangled, ambiguous business problem and systematically unpicking it with data. The more challenging the problem, the more engaged you are. You love the 'aha!' moment when the data finally reveals the answer.

Spending a full day debugging a complex SQL query to reconcile two conflicting data sources, just to get to the truth behind a key metric, feels like a win for you.

Driving Tangible Business Impact

You're not just building models for the sake of it. You want to see your work actually change things. Knowing that your analysis led to a new product feature, a more efficient process, or a significant cost saving is what gets you out of bed.

Seeing a new marketing campaign launch based directly on your customer segmentation analysis, and then tracking its success, is deeply satisfying.

Continuous Learning & Growth

You're always looking for new analytical techniques, better tools, or different ways to approach problems. You enjoy mentoring others because it solidifies your own understanding, and you're keen to pick up new skills, whether it's a new Python library or a different way to structure a business case.

You're the first to sign up for a workshop on a new forecasting method or spend your lunch break exploring a new data visualisation library.

What frustrates people
  • The Data Janitor Job: You'll spend up to 80% of your time on high-stakes projects simply finding, cleaning, and stitching together data from siloed, poorly documented legacy systems. It's not always fun, but it's essential.
  • The 'Drive-By' Request: An executive will ask for a 'quick number' that, in reality, requires three days of deep work, derailing your planned project sprint and disrespecting the analytical process. You'll need to manage expectations firmly.
  • Analysis Paralysis vs. Gut Feel: You'll present a statistically robust recommendation, only to have it overruled by a senior leader's 'gut feeling' or a decision driven by internal politics. It happens, and you'll need to learn to navigate it.
  • The Vague Ask: Being tasked with a project to 'find some insights in the sales data' with no clear hypothesis or business question. It's like being asked to find a needle in a haystack without knowing what a needle looks like. You'll need to push back and clarify.
  • Being the Scapegoat: When a forecast you built is inevitably wrong (all forecasts are, to some degree), you may be blamed for the business outcome, even if your model was sound and communicated clearly. You'll need a thick skin.
  • The Report Factory Treadmill: Fighting the perception that your team is just there to pull numbers and build dashboards, rather than being a strategic partner that solves core business problems. You'll need to proactively demonstrate your value.
  • Uncomfortable Truths: Your analysis will sometimes uncover poor performance or a failed initiative in a specific department, and you'll have to navigate the political fallout of presenting those findings. It's not always easy being the bearer of bad news.
What this role does not give you
  • A perfectly structured, predictable work environment with no ambiguity.
  • The ability to always work on 'greenfield' projects; much of it is improving existing processes.
  • A guarantee that every single recommendation you make will be adopted and implemented.
  • A role where you can avoid stakeholder management and just focus on the technical work.

8Who you work with

This role directly influences strategic and operational decisions across various business units. Your work helps optimise spending, improve customer experience, and identify new revenue streams. Frankly, you're a critical part of making sure we're not just guessing when it comes to big business questions. You're the one bringing the evidence to the table.

Inside the business
  • Department Heads (e.g., Head of Marketing, Head of Sales Operations)
  • Product Managers
  • Finance Business Partners
  • IT Data Engineering Team
  • Junior Analytics Advisors (for mentorship)
Outside the business
  • Occasionally, you might present findings to external partners or vendors, but this is less common.

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (5+ years) in a dedicated analytics, data science, or internal consulting role, with a track record of leading projects.
  • Demonstrable expertise in SQL and Python for data manipulation, statistical analysis, and predictive modelling (show us your GitHub!).
  • Extensive experience designing and building impactful dashboards and reports in at least one major BI tool (Tableau or Power BI).
  • A strong portfolio of projects where you've successfully translated complex data into clear, actionable business recommendations for non-technical audiences.
  • Experience mentoring junior analysts or leading small project teams (even informally).
  • A degree in a quantitative field (e.g., Statistics, Computer Science, Economics, Maths) or equivalent practical experience that shows you can really do the maths.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced SQL Optimisation & Data Warehousing Concepts

As data volumes grow and business questions become more complex, simply writing functional SQL isn't enough. You'll need to write SQL that runs efficiently across massive datasets and understand how data warehouses are structured to get the most out of them.

Indexing strategies and query execution plans · Window functions for complex aggregations · Star schema vs. Snowflake schema · Materialised views and ETL/ELT processes

  • This week: Pick your slowest-running SQL query and spend an hour trying to optimise it. Use `EXPLAIN ANALYZE`.
  • This month: Read a book or take an online course on data warehousing fundamentals.
  • Month 2: Propose a design for a new data mart based on a business need, considering different schema types.
  • Month 3: Lead a session with junior analysts on 'Writing Efficient SQL'.

Quick win: Always check the execution plan of your complex queries. It's the quickest way to spot bottlenecks.

Production-Ready Python & MLOps Principles

It's one thing to build a model in a Jupyter notebook; it's another to deploy and maintain it reliably in a production environment. As our models become more critical, you'll need to think about version control, testing, and monitoring.

Code version control (Git) and branching strategies · Unit testing and integration testing for analytical code · Containerisation (Docker) for consistent environments · Model monitoring and retraining strategies

  • This week: Ensure all your Python projects are using Git and you're familiar with basic branching workflows.
  • This month: Write unit tests for a key function in one of your existing Python scripts.
  • Month 2: Experiment with Docker to containerise a simple Python script or model.
  • Month 3: Research MLOps best practices and propose one small improvement for our team's workflow.

Quick win: Start using virtual environments for all your Python projects. It's a small change with big benefits for reproducibility.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences (e.g., Data & Analytics Summit, PyData) to stay current with trends and network.
  • Contributing to open-source projects or maintaining a personal GitHub portfolio to showcase your technical skills and learning.
  • Participating in online courses or bootcamps on emerging topics like MLOps, ethical AI, or advanced statistical modelling.
  • Engaging in internal knowledge-sharing sessions, presenting your project learnings, and mentoring junior colleagues.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration

Honestly, competitors are already using tools like ChatGPT and Claude to draft reports in minutes that used to take hours. Analysts who figure this out will outproduce their peers 3:1. This isn't future-gazing; it's happening now.

  • Context windows and token limits
  • Temperature settings for different tasks
  • RAG architectures for proprietary data
  • Output validation and hallucination detection
  • Prompt chaining for complex analysis

Ethical AI & Bias Detection

As we use more advanced models, especially those making predictions about people (e.g., customer churn, credit risk), the risk of baked-in bias increases. Regulators are watching, and frankly, it's just the right thing to do. We need advisors who can spot these issues before they become a problem.

  • Fairness metrics (e.g., demographic parity, equal opportunity)
  • Explainable AI (XAI) techniques
  • Data provenance and bias in training data
  • Ethical frameworks for AI deployment
  • Adversarial attacks and robustness

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Hypothesis-Driven Analysis
  • Business Case Development
  • Root Cause Analysis (RCA)
  • Predictive Modeling & Forecasting
  • Data Storytelling

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Mid-Level Analytics Advisor (Internal Promotion)

    2-3 years as an Analytics Advisor (L2)

    Skills to master

    • Consistently delivering complete analytical workstreams, developing strong data storytelling abilities, and taking initiative on problem framing.

    You're ready to move on when

    • You've successfully led several medium-complexity projects with minimal supervision.
    • Internal clients actively seek your advice and trust your judgment.
    • You're already informally mentoring junior team members and providing helpful code reviews.
    • You consistently identify and propose new analytical opportunities, not just respond to requests.
  2. 2

    Data Scientist / Senior Data Analyst (External Hire)

    5-7 years in a similar role in another company or industry.

    Skills to master

    • Strong technical skills (Python, SQL, ML), experience working with diverse datasets, and proven ability to translate technical findings into business insights.

    You're ready to move on when

    • You have a robust portfolio demonstrating your ability to build and deploy analytical models.
    • You can articulate how your previous work directly impacted business outcomes.
    • You're comfortable with ambiguity and can quickly adapt to new business domains and data environments.
    • You've got a track record of presenting complex data to non-technical audiences.
  3. 3

    Consultant (Big 4 / Boutique Consulting Firm)

    3-5 years in a client-facing consulting role, with a strong focus on data and analytics projects.

    Skills to master

    • Structured problem-solving, client management, business case development, and experience delivering projects under tight deadlines.

    You're ready to move on when

    • You're adept at managing client expectations and navigating complex stakeholder landscapes.
    • You can quickly grasp new business contexts and identify key analytical challenges.
    • You're used to working in a project-based environment with clear deliverables and timelines.
    • You've developed strong presentation and communication skills, often to senior executives.

15Where this role leads

The long view: This work can lead to a role directing analytical projects as a Principal Analytics Consultant. It can also lead to setting the analytics roadmap for a business unit as a Director of Internal Analytics and Strategy.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Advanced Analytics Advisor is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Data Analytics Primer, worked against Senior Advanced Analytics Advisor.

Data Analytics Primer Level 4

Applied to your work in Senior Advanced Analytics Advisor

This unit aims to equip learners with a foundational understanding of data analytics, including its applications and the stages of the data analysis lifecycle. Learners will explore various data types and structures, understand the role of data within an organisation, and recognise the importance of GDPR and compliance requirements in data handling.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Advanced Analytics Advisor
  • Hypothesis-Driven Analysis
  • Business Case Development
  • Root Cause Analysis (RCA)
  • Predictive Modeling & Forecasting
  • Data Storytelling
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Advanced Analytics Advisor is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Lead Analytics Consultant (L4)

    3-5 years as a Senior Advanced Analytics Advisor

    This is a significant step up, moving from leading individual projects to managing complex engagements or a small portfolio of projects, potentially with direct reports. You'll be shaping the analytical roadmap for specific business areas.

    • Enterprise Architecture Understanding Understanding how analytical solutions fit into the broader enterprise data and technology landscape.
    • Vendor Management Evaluating and managing relationships with external data/analytics vendors or partners.
    • Budget Management Owning and managing project budgets, typically in the range of £50K-£500K.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, a big chunk of advanced analytics work is, well, a bit repetitive. Cleaning data, drafting initial reports, even writing boilerplate code—it all adds up. But what if you could offload a good portion of that to AI? You can. We're actively exploring and integrating AI tools to make our advisors more efficient, freeing you up for the really interesting, high-impact work.

We're not talking about replacing your brain; we're talking about giving you a seriously powerful co-pilot. For a Senior Advanced Analytics Advisor, AI means you can spend less time on the mundane and more time on strategic thinking, complex problem-solving, and, crucially, building those strong relationships with your internal clients. Imagine getting to the 'so what' faster, with less friction.

Automated EDA Bot

Use AI tools (like Python's `ydata-profiling` or specific AutoML platforms) to perform initial Exploratory Data Analysis. The AI can automatically generate hundreds of charts, identify correlations, and flag data quality issues before you even start your deep-dive analysis. This means you skip straight to the interesting bits, not the setup.

Insight Synthesis Assistant

Feed transcripts from stakeholder interviews, project documents, and raw data tables into an LLM. Ask it to 'Summarise the key themes,' 'Identify conflicting viewpoints,' or 'Draft three initial hypotheses based on this information.' This seriously accelerates the upfront thinking and problem-framing process, helping you get to a testable hypothesis much faster.

First-Draft Narrative Writer

Once you have your key charts and findings, use AI to create the first draft of the story. Prompt it with: 'Create a 5-slide PowerPoint narrative based on these key findings: [1], [2], [3]. The audience is a non-technical VP of Sales. Use the Pyramid Principle.' This beats the blank page problem and gives you a solid starting point for executive-level presentations.

SQL & Python Co-Pilot

Use AI coding assistants (like GitHub Copilot or ChatGPT's code interpreter) to accelerate your development. Describe the query or function you need in plain English ('Write a SQL query to find the top 10 customers by revenue in Q3 who did not purchase product X') and let the AI generate the boilerplate code for you to refine. It's like having another pair of hands for the coding grunt work.

Common questions

Common questions

How do you become a Senior Advanced Analytics Advisor?

Common routes in include Mid-Level Analytics Advisor (Internal Promotion) (2-3 years as an Analytics Advisor (L2)), Data Scientist / Senior Data Analyst (External Hire) (5-7 years in a similar role in another company or industry.) and Consultant (Big 4 / Boutique Consulting Firm) (3-5 years in a client-facing consulting role, with a strong focus on data and analytics projects.). Times vary with prior experience.

Where can a Senior Advanced Analytics Advisor progress to?

This role can lead on to Lead Analytics Consultant (3-5 years as a Senior Advanced Analytics Advisor), depending on the skills you build.

What new skills matter most for a Senior Advanced Analytics Advisor?

Increasingly, Prompt Engineering & LLM Integration and Ethical AI & Bias Detection. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 4

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in internal consulting

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills built in this role transfer well to other settings. Some move into dedicated data science roles in tech companies, others become business intelligence managers in large corporations, or move into external management consulting with a strong analytical foundation.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Advanced Analytics Advisor plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.