How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Skills and Education Group Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Skills and Education Group Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Skills and Education Group Awards.
These are the units Skills and Education Group Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Skills and Education Group Awards. It does the teaching and the mapping. Skills and Education Group Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Active Support: Lead Interactive Training Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the theoretical background to person-centred interactive training
- Plan person-centred interactive training sessions to enhance whole team performance
- Lead person-centred interactive training sessions in situ
- Provide support to improve the performance of others
Appraise Staff Performance Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand policies, theories and models which underpin appraisal of performance
- Support others to understand the purpose of appraisal
- Facilitate preparation for appraisals
- Support appraisee to participate in appraisal meetings
- Evaluate own practice during the appraisal process
Business and Resource Management Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
Comments and Complaints Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
Continuous Development Real unit · Skills and Education Group Awards
What you'll be able to do
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
Continuous Improvement Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
- Lead a culture that supports innovation and change to improve outcomes for individuals,
- Understand how to implement effective change,
Decision Making Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand effective decision making
- Demonstrate effective decision making in own role
Develop Procedures and Practice to Respond to Concerns and Complaints Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
- Develop procedures to address concerns and complaints
- Lead the implementation of procedures and practice for addressing concerns and complaints
- Review the procedures and practices for addressing concerns and complaints
Develop Provision for Family Support Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the policies and legislative frameworks that govern the provision of family support in UK home nation
- Develop provision for family support
- Implement provision for family support
- Support others to establish positive relationships with families
Develop and Evaluate Operational Plans for Own Area of Responsibility Real unit · Skills and Education Group Awards
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Effective Communication Real unit · Skills and Education Group Awards
What you'll be able to do
- Use communication skills to achieve positive interactions
- Manage and resolve conflict,
- Communicate effectively with others
- Develop communication practices that promote positive outcomes
Equality, Diversity, Inclusion and Human Rights Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand equality, diversity, inclusion, and human rights
- Demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights,
Facilitate Coaching and Mentoring of Practitioners in Adult Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the benefits of coaching and mentoring practitioners in adult care
- Promote coaching and mentoring of practitioners in adult care
- Identify the coaching and mentoring needs of practitioners in adult care
- Implement coaching and mentoring activities in adult care
- Review the outcomes of coaching and mentoring in adult care
Governance and Regulatory Processes Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
Handling Information Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand effective information management,
- Implement systems for effective information management
Health and Safety Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
Health and Wellbeing Real unit · Skills and Education Group Awards
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individual’s health and wellbeing
- Lead practice in promoting prevention and protecting individual health and wellbeing
Implementing Technology in Adult Social Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Plan, assess and select new technology for use within an adult care setting
- Understand how external relationships influence the delivery and ongoing use of technology
Lead and Manage End of Life Services Real unit · Skills and Education Group Awards
What you'll be able to do
- Apply current legislation and policy in end of life care in order to develop end of life services
- Understand current theory and practice underpinning end of life care
- Lead and manage effective end of life care services
- Establish and maintain key relationships to lead and manage end of life care
- Support staff and others in the delivery of excellence in the end of life care service
- Continuously improve the quality of the end of life care service
Lead and Manage Infection Prevention and Control within the Work Setting Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand current infection prevention and control policies, procedures and practices
- Lead the implementation of policies and procedures for infection prevention and control
- Manage the exchange of information about infections
- Lead the practice of infection prevention and control
- Manage risk management in infection prevention and control
- Review the effectiveness of policies, procedures and practices for infection prevention and control
Lead and Manage Practice in Dementia Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand current policy and practice guidance for dementia care
- Support others to develop an understanding of current research of the impact of dementia on individuals and their families
- Lead practice that promotes the well-being of individuals living with dementia
- Lead practice that supports staff to establish and maintain relationships with carers of individuals living with dementia
- Support staff to deliver dementia care
- Develop own practice in leading the delivery of dementia care
Lead the Management of Transitions Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the impact of change and transitions on the well-being of individuals
- Lead and manage provision that supports workers to manage transitions and significant life events
Leadership and Management Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
Leading Change, Learning & Improvement in Adult Social Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the challenges to using new and existing technology within an adult care setting and how to overcome them
- Understand how to lead a positive digital learning environment
- Understand how to work with and learn from stakeholders about the ways in which technology can support staff learning
- Understand how to drive continuous improvement in the use of technology in the delivery of care
Leading Person-Centred Practice Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enabling individuals to achieve their desired outcomes
- Lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and wellbeing
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Lead the implementation of practices, policies and procedures to manage risk a
Leading the Vision Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
Manage Quality in Adult Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the context of quality assurance in adult care service provision
- Implement quality standards in adult care
- Lead the evaluation of quality processes in adult care
Mental Capacity Real unit · Skills and Education Group Awards
What you'll be able to do
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
Partnerships Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals, carers and families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
Personal Wellbeing Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Prevent, maintain and improve own wellbeing
- Manage own stress and anxiety
Promote Good Practice in the Support of Individuals with Autism Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions
- Understand the implications of the legal and policy framework underpinning the support of autistic people
- Promote good practice in the support of autistic people
- Promote to others positive communication strategies for autistic people
- Implement strategies to support autistic people to manage their sensory world
Safeguarding Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
Supervising Others Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
Support Individuals with Multiple Conditions and/or Disabilities Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the implications of multiple conditions and/or disabilities for the individual
- Support an individual with multiple conditions and/or disabilities
- Develop others to support the individual with multiple conditions and/or disabilities
- Review service provision in respect of individuals with multiple conditions and/or disabilities
Support and Manage Domiciliary Services Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand factors that influence the management of domiciliary services
- Manage domiciliary services
- Implement systems for working safely in domiciliary services
- Supervise and support practitioners in order to promote individuals’ needs and preferences in domiciliary services
- Respond to day-to-day changes and emergencies in domiciliary services
Support the Use of Assistive Technology Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the contribution that assistive technology can make to the lives of individuals
- Facilitate the use of assistive technology
- Support others to facilitate the use of assistive technology
- Review the provision of assistive technology
Team Leadership Real unit · Skills and Education Group Awards
What you'll be able to do
- Provide leadership for a team
- Manage teamwork
Team Learning and Development Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
The Use of Technology and Data in Adult Social Care Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand the national context around the use of technology and data in the delivery of care
- Understand how technology and the use of data benefits people and the quality of care they receive
- Understand the role of data protection, safeguarding and ethical practice when using technology in the delivery of care
- Understand the legal requirements and governance of data within your organisation
Undertake a Research Project within Adult Care Services Real unit · Skills and Education Group Awards
What you'll be able to do
- Justify a topic for research within adult care services
- Understand how the components of research are used
- Conduct a research project within adult care services
- Analyse research findings
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build a partnership between the team, patients and carers
- Standard
Develop and Manage Multi-Agency Partnerships
- Standard
Develop and agree strategies to meet the health and wellbeing needs of a population
- Standard
Develop and manage partnership working arrangements
- Standard
Develop capacity and capability to improve health and wellbeing
- Standard
Develop, sustain and implement a vision and objectives for improving health and wellbeing
- Standard
Evaluate and recommend changes to policies to improve health and wellbeing
- Standard
Identify and implement creative assistive technology (AT) options
- Standard
Identify trends and changes in the specific health and wellbeing needs of a population and the effectiveness of different means of meeting their needs
- Standard
Manage procedures within care services for making, responding to and learning from comments and complaints
- Standard
Monitor, evaluate and improve processes for delivering health and wellbeing services to a population
- Standard
Plan, implement, monitor and evaluate programmes, services and interventions to address health and wellbeing needs
- Standard
Plan, implement, monitor and evaluate strategies for promoting the health and wellbeing of the population
- Standard
Promote and manage staff wellbeing
- Standard
Provide supervision to other individuals
- Standard
Support the use of technological aids to promote independence
- Standard
Sustain and share a vision of improving health and wellbeing
- Standard
Work in partnership with others to monitor and review strategies for improving health and wellbeing
Showing 18 of 19 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 12 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Partnership Manager
This role can lead to managing a team as a head of partnerships, or moving into a director role setting strategy across a wider portfolio.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Skills and Education Group Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Active Support: Lead Interactive TrainingAppraise Staff PerformanceBusiness and Resource ManagementComments and ComplaintsContinuous DevelopmentContinuous ImprovementDecision MakingDevelop Procedures and Practice to Respond to Concerns and Complaints
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Comments and Complaints” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Business and Resource Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Develop Procedures and Practice to Respond to Concerns and Complaints” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Develop and Evaluate Operational Plans for Own Area of Responsibility” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Build a partnership between the team, patients and carers
- Develop and Manage Multi-Agency Partnerships
- Develop and agree strategies to meet the health and wellbeing needs of a population
- Develop and manage partnership working arrangements
- Develop capacity and capability to improve health and wellbeing
- Develop, sustain and implement a vision and objectives for improving health and wellbeing
- Evaluate and recommend changes to policies to improve health and wellbeing
- Identify and implement creative assistive technology (AT) options
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Active Support: Lead Interactive Training, one of this qualification's own units.
Applied to your work in any of these jobs
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for SEG Awards Level 5 Diploma in Leading and Managing an Adult Care Service
40 units in this credential, in the order it lists them, awarded by Skills and Education Group Awards.
- Active Support: Lead Interactive Training
- Appraise Staff Performance
- Business and Resource Management
- Comments and Complaints
- Continuous Development
- Continuous Improvement
and 34 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.