Skills and Education Group Awards · RQF Level 5
SEG Awards Level 5 Diploma in Leading and Managing an Adult Care Service
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits90
- Guided learning617 hours
- Units in this qualification40
Awarded by Skills and Education Group Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
These are the units Skills and Education Group Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Active Support: Lead Interactive TrainingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the theoretical background to person-centred interactive training
- Plan person-centred interactive training sessions to enhance whole team performance
- Lead person-centred interactive training sessions in situ
- Provide support to improve the performance of others
Appraise Staff PerformanceReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand policies, theories and models which underpin appraisal of performance
- Support others to understand the purpose of appraisal
- Facilitate preparation for appraisals
- Support appraisee to participate in appraisal meetings
- Evaluate own practice during the appraisal process
Business and Resource ManagementReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
Comments and ComplaintsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
Continuous DevelopmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
Continuous ImprovementReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
- Lead a culture that supports innovation and change to improve outcomes for individuals,
- Understand how to implement effective change,
Decision MakingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand effective decision making
- Demonstrate effective decision making in own role
Develop Procedures and Practice to Respond to Concerns and ComplaintsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
- Develop procedures to address concerns and complaints
- Lead the implementation of procedures and practice for addressing concerns and complaints
- Review the procedures and practices for addressing concerns and complaints
Develop Provision for Family SupportReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the policies and legislative frameworks that govern the provision of family support in UK home nation
- Develop provision for family support
- Implement provision for family support
- Support others to establish positive relationships with families
Develop and Evaluate Operational Plans for Own Area of ResponsibilityReal unit · Skills and Education Group Awards
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Effective CommunicationReal unit · Skills and Education Group Awards
What you'll be able to do
- Use communication skills to achieve positive interactions
- Manage and resolve conflict,
- Communicate effectively with others
- Develop communication practices that promote positive outcomes
Equality, Diversity, Inclusion and Human RightsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand equality, diversity, inclusion, and human rights
- Demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights,
Facilitate Coaching and Mentoring of Practitioners in Adult CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the benefits of coaching and mentoring practitioners in adult care
- Promote coaching and mentoring of practitioners in adult care
- Identify the coaching and mentoring needs of practitioners in adult care
- Implement coaching and mentoring activities in adult care
- Review the outcomes of coaching and mentoring in adult care
Governance and Regulatory ProcessesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
Handling InformationReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand effective information management,
- Implement systems for effective information management
Health and SafetyReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
Health and WellbeingReal unit · Skills and Education Group Awards
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individual’s health and wellbeing
- Lead practice in promoting prevention and protecting individual health and wellbeing
Implementing Technology in Adult Social CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Plan, assess and select new technology for use within an adult care setting
- Understand how external relationships influence the delivery and ongoing use of technology
Lead and Manage End of Life ServicesReal unit · Skills and Education Group Awards
What you'll be able to do
- Apply current legislation and policy in end of life care in order to develop end of life services
- Understand current theory and practice underpinning end of life care
- Lead and manage effective end of life care services
- Establish and maintain key relationships to lead and manage end of life care
- Support staff and others in the delivery of excellence in the end of life care service
- Continuously improve the quality of the end of life care service
Lead and Manage Infection Prevention and Control within the Work SettingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand current infection prevention and control policies, procedures and practices
- Lead the implementation of policies and procedures for infection prevention and control
- Manage the exchange of information about infections
- Lead the practice of infection prevention and control
- Manage risk management in infection prevention and control
- Review the effectiveness of policies, procedures and practices for infection prevention and control
Lead and Manage Practice in Dementia CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand current policy and practice guidance for dementia care
- Support others to develop an understanding of current research of the impact of dementia on individuals and their families
- Lead practice that promotes the well-being of individuals living with dementia
- Lead practice that supports staff to establish and maintain relationships with carers of individuals living with dementia
- Support staff to deliver dementia care
- Develop own practice in leading the delivery of dementia care
Lead the Management of TransitionsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the impact of change and transitions on the well-being of individuals
- Lead and manage provision that supports workers to manage transitions and significant life events
Leadership and ManagementReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
Leading Change, Learning & Improvement in Adult Social CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the challenges to using new and existing technology within an adult care setting and how to overcome them
- Understand how to lead a positive digital learning environment
- Understand how to work with and learn from stakeholders about the ways in which technology can support staff learning
- Understand how to drive continuous improvement in the use of technology in the delivery of care
Leading Person-Centred PracticeReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enabling individuals to achieve their desired outcomes
- Lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and wellbeing
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Lead the implementation of practices, policies and procedures to manage risk a
Leading the VisionReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
Manage Quality in Adult CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the context of quality assurance in adult care service provision
- Implement quality standards in adult care
- Lead the evaluation of quality processes in adult care
Mental CapacityReal unit · Skills and Education Group Awards
What you'll be able to do
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
PartnershipsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals, carers and families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
Personal WellbeingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Prevent, maintain and improve own wellbeing
- Manage own stress and anxiety
Promote Good Practice in the Support of Individuals with AutismReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions
- Understand the implications of the legal and policy framework underpinning the support of autistic people
- Promote good practice in the support of autistic people
- Promote to others positive communication strategies for autistic people
- Implement strategies to support autistic people to manage their sensory world
SafeguardingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
Supervising OthersReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
Support Individuals with Multiple Conditions and/or DisabilitiesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the implications of multiple conditions and/or disabilities for the individual
- Support an individual with multiple conditions and/or disabilities
- Develop others to support the individual with multiple conditions and/or disabilities
- Review service provision in respect of individuals with multiple conditions and/or disabilities
Support and Manage Domiciliary ServicesReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand factors that influence the management of domiciliary services
- Manage domiciliary services
- Implement systems for working safely in domiciliary services
- Supervise and support practitioners in order to promote individuals’ needs and preferences in domiciliary services
- Respond to day-to-day changes and emergencies in domiciliary services
Support the Use of Assistive TechnologyReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the contribution that assistive technology can make to the lives of individuals
- Facilitate the use of assistive technology
- Support others to facilitate the use of assistive technology
- Review the provision of assistive technology
Team LeadershipReal unit · Skills and Education Group Awards
What you'll be able to do
- Provide leadership for a team
- Manage teamwork
Team Learning and DevelopmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
The Use of Technology and Data in Adult Social CareReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the national context around the use of technology and data in the delivery of care
- Understand how technology and the use of data benefits people and the quality of care they receive
- Understand the role of data protection, safeguarding and ethical practice when using technology in the delivery of care
- Understand the legal requirements and governance of data within your organisation
Undertake a Research Project within Adult Care ServicesReal unit · Skills and Education Group Awards
What you'll be able to do
- Justify a topic for research within adult care services
- Understand how the components of research are used
- Conduct a research project within adult care services
- Analyse research findings
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Build a partnership between the team, patients and carers
- Develop and Manage Multi-Agency Partnerships
- Develop and agree strategies to meet the health and wellbeing needs of a population
- Develop and manage partnership working arrangements
- Develop capacity and capability to improve health and wellbeing
- Develop, sustain and implement a vision and objectives for improving health and wellbeing
- Evaluate and recommend changes to policies to improve health and wellbeing
- Identify and implement creative assistive technology (AT) options
Where this can lead
Partnership Manager
Your journey with us isn't just about this one role; it's about building a career. We're here to support you, challenge you, and help you grow into whatever amazing role comes next, whether it's within our team or beyond. The events industry is a fantastic place to learn and develop, and we're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 14 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SEG Awards Level 5 Diploma in Leading and Managing an Adult Care Service
40 units in this credential, in the order it lists them, awarded by Skills and Education Group Awards.
- Active Support: Lead Interactive Training
- Appraise Staff Performance
- Business and Resource Management
- Comments and Complaints
- Continuous Development
- Continuous Improvement
and 34 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.