How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
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These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Building Relationships with Stakeholders Real unit · Highfield Qualifications
What you'll be able to do
- Manage relationships across multiple and diverse stakeholders, recognising their individual needs and expectations.
- Identify and analyse the different types of stakeholders relevant to the organisation.
- Develop and implement strategies for effective communication and engagement with stakeholders.
- Evaluate the effectiveness of stakeholder relationship management activities and make recommendations for improvement.
Communicating Relevant Information Real unit · Highfield Qualifications
What you'll be able to do
- Communicate information effectively, using appropriate channels and methods to reach the intended audience.
- Tailor communication style to suit different audiences and situations.
- Understand presentation skills and methods, delivering clear and engaging presentations to inform and persuade.
- Evaluate the impact of outcomes from organisational plans or projects, assessing their effectiveness and identifying areas for improvement.
- Present findings from evaluations in a clear and concise manner.
Continued Professional Development Real unit · Highfield Qualifications
What you'll be able to do
- Identify own personal and professional development requirements to improve own role
- Identify areas of improvement using performance data
- Know the continuous development requirements and learning needs of their team
- Identify the impact own behaviour can have on others in the workplace
- Seek learning opportunities for themselves and the wider team
- Manage learning opportunities for themselves and the wider team
- Facilitate learning opportunities for themselves and the wider team
- Facilitate continued professional development for themselves and the wider team
Managing and Leading a Team Real unit · Highfield Qualifications
What you'll be able to do
- Lead and manage a team using leadership and management tools and techniques, fostering a positive and productive work environment.
- Apply different leadership styles to suit the needs of the team and the situation.
- Coach, mentor and motivate individuals in their team to achieve organisational goals using collaborative activities, promoting individual growth and development.
- Set clear objectives and provide constructive feedback to team members.
Operational Planning Real unit · Highfield Qualifications
What you'll be able to do
- Analyse and prioritise organisational activities and the impact this has on their role, aligning personal objectives with organisational goals.
- Explain how and why business continuity plans are used, ensuring organisational resilience in the face of disruptions.
- Explain how organisation policies and practices were followed to deliver sustainable services and solutions which enable the organisation to respond to changes in social, economic and environmental factors, promoting responsible and ethical business practices.
Organisational Governance Real unit · Highfield Qualifications
What you'll be able to do
- Understand organisational policies
- Understand organisational procedures
- Understand relevant regulation
- Understand relevant legislation
- Consider the impact of policies, procedures, regulation and legislation on the team
- Consider the impact of policies, procedures, regulation and legislation on the individual
- Consider the impact of policies, procedures, regulation and legislation on their role
- Consider the impact of policies, procedures, regulation and legislation on the organisation
- Interpret the practical implications of policies, procedures, regulation and legislation for stakeholders
- Communicate the practical implications of policies, procedures, regulation and legislation for stakeholders
- Apply organisational policies to lead the team
- Apply organisational policies to influence the team
- Apply organisational policies to lead individuals
- Apply organisational policies to influence individuals to support an inclusive culture of equity, diversity and the promotion of wellbeing
- Apply legislative guidelines to lead the team
- Apply legislative guidelines to influence the team
- Apply legislative guidelines to lead individuals
- Apply legislative guidelines to influence individuals to support an inclusive culture of equity, diversity and the promotion of wellbeing
Planning a Project Real unit · Highfield Qualifications
What you'll be able to do
- Identify problems
- Use methods for researching solutions to problems
- Provide solutions to problems
- Prioritise stakeholder relationships
- Negotiate to shape and agree goals
- Understand change management concepts
- Understand the methods used to implement change within their organisation
- Identify the current and future needs of the sector
- Respond to any external factors that may influence the future landscape
- Evaluate the impact of external factors on the organisation
Project Implementation Real unit · Highfield Qualifications
What you'll be able to do
- Use digital tools to analyse information and monitor performance, ensuring data accuracy and integrity.
- Explain how to use IT and software tools to support the needs of the organisation, enhancing efficiency and productivity.
- Manage and deliver projects within budget and resource requirements, adhering to project timelines and quality standards.
- Take accountability and ownership of their own and the team's tasks and workload, ensuring effective delegation and monitoring.
- Understand the problem-solving, decision-making, influencing, and negotiating models and techniques used in the project, applying them appropriately to different situations.
- Work collaboratively with others to research, interpret and analyse information which informs the implementation of business plans or projects, contributing to informed decision-making.
- Work flexibly and adapt to change when managing continuous improvement and change for their team and organisation, promoting a culture of adaptability and innovation.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and maintain relationships with stakeholders and the wider community
- Standard
Communicate Information Effectively: Understand Audiences and Adapt
- Standard
Communicate design and improvement information for IT enabled business processes
- Standard
Develop and review operational business plans within a housing environment
- Standard
Develop operational plans and manage risks
- Standard
Develop your knowledge, skills and competence to meet the requirements of your work
- Standard
Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Standard
Inform and Support Organisational Decision
- Standard
Lead Cloud Architecture Governance
- Standard
Manage Digital Operations Delivery
- Standard
Manage own professional development for Driver CPC Trainers
- Standard
Manage your continuing professional development
- Standard
Provide governance for your food and drink business
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 181 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Corporate Governance Manager
This work can lead to a Chief Governance Officer or Group Company Secretary role, or into a Head of Legal & Governance position overseeing both legal and governance functions.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building Relationships with StakeholdersCommunicating Relevant InformationContinued Professional DevelopmentManaging and Leading a TeamOperational PlanningOrganisational GovernancePlanning a ProjectProject Implementation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Operational Planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Managing and Leading a Team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Build and maintain relationships with stakeholders and the wider community
- Communicate Information Effectively: Understand Audiences and Adapt
- Communicate design and improvement information for IT enabled business processes
- Develop and review operational business plans within a housing environment
- Develop operational plans and manage risks
- Develop your knowledge, skills and competence to meet the requirements of your work
- Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Inform and Support Organisational Decision
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building Relationships with Stakeholders, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop skills to manage relationships with diverse stakeholders by identifying their needs and adapting communication styles. The unit also covers conflict resolution and evaluating the effectiveness of stakeholder relationship management.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 5 Diploma in Operations Management
8 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Building Relationships with Stakeholders
- Communicating Relevant Information
- Continued Professional Development
- Managing and Leading a Team
- Operational Planning
- Organisational Governance
and 2 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.