Institute of Sales Professionals · RQF Level 3
ISP Level 3 Certificate in Professional Sales
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits13
- Guided learning65 hours
- Units in this qualification23
Awarded by Institute of Sales Professionals · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
ISP Level 3 Qualific...ation - FINAL (v1.0).pdf Open Share Previewing ISP Level 3 Qualification Specification - FINAL (v1.0).pdf ISP Level 3 Qualification Specification - FINAL (v1.0).pdf
These are the units Institute of Sales Professionals registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Access and Analyse Sales InformationReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand how to access and store sales information in accordance with organisational procedures and data protection regulations
- Identify and gather relevant sales information about customers, markets, and competitors from appropriate sources
- Use a range of methods and tools to analyse sales information and communicate findings effectively to relevant stakeholders
Continuing Professional Development (CPD)Real unit · Institute of Sales Professionals
What you'll be able to do
- Understand the purpose and benefits of continuing professional development (CPD).
- Understand different approaches to continuing professional development (CPD).
- Assess own development needs and learning styles.
- Plan own continuing professional development (CPD) activities to meet identified needs.
- Document and reflect on own continuing professional development (CPD) activities.
Contributing to an Inclusive CultureReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand how to demonstrate inclusive behaviours in the workplace.
- Contribute to the development and maintenance of an inclusive organisational culture.
Negotiate and Close SalesReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the range of sales negotiation strategies available, including their advantages and disadvantages.
- Plan and conduct sales negotiations with customers, using appropriate strategies and techniques to achieve mutually beneficial outcomes.
- Close sales with customers effectively, confirming agreements and ensuring customer satisfaction.
Overcome Sales ObjectionsReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the common barriers and objections that arise during the sales process.
- Plan appropriate responses to a range of sales objections, considering different customer types and situations.
- Handle customer objections effectively and professionally during sales meetings, using appropriate techniques and communication skills.
Plan Professional DevelopmentReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the opportunities available for professional development in the sales role
- Create a personal professional development plan
Plan Sales ActivitiesReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand how to organise sales activities effectively to meet specified sales targets
- Plan sales activities to manage personal sales targets, considering available resources and timeframes
- Monitor, control and evaluate sales activity plans, making adjustments as necessary to achieve targets
Prepare and Present Sales SolutionsReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the key elements required to prepare effectively for sales presentations and/or demonstrations
- Deliver engaging and persuasive sales presentations and/or demonstrations to potential clients
- Evaluate the effectiveness of sales presentations and/or demonstrations, identifying areas for improvement
Prospect for New BusinessReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the different methods and techniques used to prospect for new business opportunities
- Agree on the objectives of meetings with prospects and prepare appropriately, including gathering relevant information and materials
Sales Pipeline ManagementReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the principles and processes involved in effective sales pipeline management
- Prioritise time spent on prospects by analysing sales conversion ratios and potential value
- Use sales tools and techniques to move prospects through the sales pipeline efficiently
Self-ManagementReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the impact of effective self-management on individual and organisational performance.
- Understand the principles of prioritisation and goal setting.
- Understand various time management techniques and their benefits.
- Select and implement a suitable time management technique to improve personal effectiveness.
- Evaluate the effectiveness of chosen time management techniques.
- Manage own workload and deadlines effectively.
Solving ProblemsReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand how to define a problem, including identifying its scope and impact
- Use data and information from various sources to analyse and solve a problem
- Use a recognised decision-making tool to assess different options for solving a problem
- Implement a chosen solution to address a problem, and evaluate its effectiveness
Stress ManagementReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand stressors and the impacts of stress in the working environment
- Use a practical technique to manage personal stress
Understand Change in the WorkplaceReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the rationale and impact of organisational change
- Understand how to support change in the workplace
Understand Customer BehavioursReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand customer decision-making processes in relation to the sales cycle
- Understand how to respond to customers at each stage of the decision-making process
Understand Customer Groups and ProfilingReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand different customer groups and their motivations
- Develop profiles for different customer groups
Understand Customer ServiceReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the organisational systems for delivering customer service
- Understand how to provide consistent customer service
- Understand how to monitor the effectiveness of customer service delivery
Understand Legal, Regulatory and Ethical FrameworksReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the laws and regulatory frameworks that affect selling activities, including consumer protection laws and data protection regulations.
- Understand ethical selling practices and the importance of maintaining professional standards and integrity in all sales interactions.
Understand OrganisationsReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the UK legal forms for organisations and operational functions
- Understand the context in which an organisation operates
Understand Sales CommunicationReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the principles of effective communication in a sales environment.
- Understand the components of a communication cycle and identify potential barriers to effective communication.
- Plan communication strategies tailored to a specific target audience in a sales context.
Understand the Sales and Marketing RelationshipReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand the roles of sales and marketing teams
- Understand sales and marketing team collaboration
Understanding Leadership Styles and MotivationReal unit · Institute of Sales Professionals
What you'll be able to do
- Analyse how different leadership styles can impact organisational performance and employee engagement
- Apply motivational techniques to encourage and support individuals to perform at their best
Use Digital TechnologiesReal unit · Institute of Sales Professionals
What you'll be able to do
- Understand how digital technology supports and enhances the sales process
- Understand how technology in general supports the sales process
- Use digital technology effectively to interact with customers and colleagues
- Review the effectiveness of digital technologies used in the sales process
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Plan Sales Activities
- Research, identify and resource your continuing professional development
- Use Sales Technology Systems for Sales Activities
- Use Sales Tools and Technology Systems
- Working with Other Business Functions
Where this can lead
Chief Digital Sales Officer
Your journey here starts with hitting your numbers, but it quickly evolves into shaping how we sell digitally. We're looking for someone who sees this not just as a job, but as a chance to build a significant career in the exciting and ever-changing world of digital sales.
See the whole journey →Showing 6 roles, drawn from 15 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit provides knowledge on accessing and securely storing sales information in compliance with organisational procedures and data protection regulations. Learners will identify and gather sales data about customers, markets, and competitors, and use various methods to analyse and communicate this information.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ISP Level 3 Certificate in Professional Sales
23 units in this credential, in the order it lists them, awarded by Institute of Sales Professionals.
- Access and Analyse Sales Information
- Continuing Professional Development (CPD)
- Contributing to an Inclusive Culture
- Negotiate and Close Sales
- Overcome Sales Objections
- Plan Professional Development
and 17 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.