These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Innovate Awarding. It does the teaching and the mapping. Innovate Awarding sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Manage a budget Real unit · Innovate Awarding
What you'll be able to do
- Understand how to identify financial requirements
- Understand how to set budgets
- Manage a budget
- Evaluate the use of a budget
Manage a project Real unit · Innovate Awarding
What you'll be able to do
- Understand the management of a project
- Plan a project
- Manage a project
- Evaluate the effectiveness of a project
Manage and improve customer service delivery Real unit · Innovate Awarding
What you'll be able to do
- Understand how to monitor the quality of customer service interactions
- Understand how to organise the delivery of reliable customer service
- Prepare to monitor the quality of customer service interactions
- Monitor the quality of customer service interactions
- Maintain customer service delivery
Manage health and safety in own area of responsibility Real unit · Innovate Awarding
What you'll be able to do
- Understand responsibilities and liabilities in relation to legislation in the workplace
- Understand how to manage health and safety risks in own area of responsibility
- Review health and safety policy in own area of responsibility
- Communicate health and safety policy in own area of responsibility
- Monitor health and safety in own area of responsibility
- Understand the environmental impact of work activities
Managing communication in the workplace Real unit · Innovate Awarding
What you'll be able to do
- Understand how to communicate in own business area
- Manage interpersonal communication skills
- Manage workplace communications
Performance management Real unit · Innovate Awarding
What you'll be able to do
- Understand performance management
- Understand training and development
- Understand the principles supporting the management of discipline and grievance cases
- Understand the principles of coaching and mentoring
Principles of leadership and management Real unit · Innovate Awarding
What you'll be able to do
- Understand the principles of effective decision making
- Understand different leadership styles and models
- Understand different theories of management
- Understand the role, functions and processes of management
- Understand performance measurement
Principles of sales Real unit · Innovate Awarding
What you'll be able to do
- Understand the sales market, including market segmentation, competitor analysis, and customer needs
- Understand the use of IT in sales, including CRM systems, online sales platforms, and data analytics tools
- Understand the sales cycle, including lead generation, qualification, presentation, closing, and follow-up
- Understand the buyer decision-making process, including needs identification, information gathering, evaluation of alternatives, and purchase decision
- Understand how to generate and qualify sales leads, using various methods such as networking, referrals, and online marketing
- Understand the principles of selling face to face, including building rapport, presenting benefits, handling objections, and closing the sale
- Understand how to close a sale effectively, using appropriate techniques and ensuring customer satisfaction
Recruitment, selection and induction practice Real unit · Innovate Awarding
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Recruit people into an organisation
- Select people for the role
- Induct people into an organisation
Resolve customers’ complaints Real unit · Innovate Awarding
What you'll be able to do
- Understand the monitoring and resolution of customers’ complaints
- Deal with customers’ complaints
Teamwork principles Real unit · Innovate Awarding
What you'll be able to do
- Understand the different roles and responsibilities within a team
- Develop a plan to improve co-operation within a team
- Make decisions in different situations
- Review team performance
- Allocate and assure the quality of teams work
- Understand the concepts of culture and behaviour relating to organisations
Understanding sales targets Real unit · Innovate Awarding
What you'll be able to do
- Understand how sales targets are calculated, including factors such as market potential, sales history, and business objectives
- Understand the use of sales targets, including motivating sales staff, measuring performance, and forecasting sales
- Understand how to collect sales-related data, including sales figures, customer feedback, and market information
- Understand how to evaluate sales performance against targets, identifying areas for improvement and celebrating successes
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
(Not specified)
- Standard
Ensure health and safety requirements are met in your area of responsibility
- Standard
Ensure health and safety requirements are met in your area of responsibility
- Standard
Ensure health and safety requirements are met in your area of responsibility
- Standard
Manage a Project
- Standard
Monitor and Improve IT Service Desk Performance
- Standard
Promote and contribute to healthy, safe and secure working environments and practices
- Standard
Provide a safe, healthy and secure working environment
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
Showing 2 roles, drawn from 3 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Regional Health & Safety Manager
This work can lead to director of EHS and compliance, chief risk and safety officer, or head of property and facilities management.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Innovate Awarding rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Manage a budgetManage a projectManage and improve customer service deliveryManage health and safety in own area of responsibilityManaging communication in the workplacePerformance managementPrinciples of leadership and managementPrinciples of sales
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- (Not specified)
- Ensure health and safety requirements are met in your area of responsibility
- Manage a Project
- Monitor and Improve IT Service Desk Performance
- Promote and contribute to healthy, safe and secure working environments and practices
- Provide a safe, healthy and secure working environment
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 August 2023. It is here because people still hold it.
These are open to new learners in the same subject.
- IAO Level 5 Diploma in Leadership and Management
- City & Guilds Level 3 Award in Leadership and Management
- City & Guilds Level 3 Certificate in Leadership and Management
- City & Guilds Level 3 Diploma in Leadership and Management
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.