iCan Qualifications Limited · RQF Level 5
iCQ Level 5 NVQ Diploma in Management and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits53
- Guided learning237 hours
- Units in this qualification37
Awarded by iCan Qualifications Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Aimed at managers and leaders, the Level 5 NVQ Diploma enables learners to develop and evidence their skills in strategic planning, technology optimisation, and quality auditing. The qualification also covers managing product development and prioritising information for sales planning within a business context.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conduct quality auditsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively, including planning and resource allocation
- Conduct quality audits in accordance with established procedures and standards
Contribute to the design and development of an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the design requirements of an information system, including user needs and business objectives
- Understand the different stages involved in the design and development of an information system
- Contribute to the specification of an information system, providing relevant information and insights
- Recommend options for the development of an information system, considering factors such as cost, functionality, and scalability
Contribute to the development of a strategic planReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of strategic planning
- Analyse the factors affecting the development of strategic plans
- Make a contribution to a strategic plan
Design business processesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand techniques and tools that support the design of business processes
- Develop business processes
- Evaluate the effectiveness of business processes
Develop and implement an operational planReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of operational planning and their importance to organisational success
- Develop a comprehensive operational plan, aligned with strategic objectives and resource constraints
- Implement an operational plan, coordinating activities and monitoring performance against targets
- Evaluate the effectiveness of an operational plan, identifying areas of strength and weakness and recommending improvements
Develop and maintain professional networksReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for development and career progression
- Maintain professional networks through consistent and appropriate engagement
Develop and manage collaborative relationships with other organisationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including communication, trust, and shared goals
- Understand the benefits and challenges of collaborative relationships
- Identify external collaborative relationships that could benefit an organisation
- Develop and maintain collaborative relationships with other organisations, ensuring mutual benefit and effective communication
- Review and improve collaborative relationships to maximise their effectiveness
Develop working relationships with stakeholdersReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the nature and importance of working relationships with various stakeholders
- Determine the potential scope for collaboration and partnership with different stakeholders
- Develop and maintain productive working relationships with stakeholders, based on mutual respect and trust
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement
Developing sales proposalsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of writing effective sales proposals
- Understand the different components required in a sales proposal
- Develop a sales proposal that meets client requirements
- Present a sales proposal in a professional manner
- Evaluate the effectiveness of a sales proposal against pre-defined criteria
Discipline and grievance managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legal and ethical principles that support the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following established procedures and ensuring due process
- Manage a grievance, investigating the complaint and seeking a resolution that is acceptable to all parties
Encourage learning and developmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods.
- Support individuals' learning and development through coaching, mentoring, or training.
- Evaluate individuals’ learning and development to determine the effectiveness of learning activities.
Establish business risk management processesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand different business risk management models and techniques
- Develop business risk management processes within an organisation
- Evaluate the effectiveness of implemented business risk management processes
Lead the development of a continuous improvement strategyReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the development of a continuous improvement strategy within an organisation
- Develop a comprehensive continuous improvement strategy for an organisation
- Manage the implementation of continuous improvement initiatives and monitor their impact
Lead the development of a knowledge management strategyReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning knowledge management within an organisation
- Develop a knowledge management strategy aligned with organisational objectives
- Manage knowledge resources and facilitate knowledge sharing within an organisation
- Promote knowledge management practices and encourage employee participation
Lead the development of a quality strategyReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the development of a quality strategy within an organisation
- Develop a comprehensive quality strategy for an organisation
- Manage quality assurance processes and monitor their effectiveness
Manage Health and Safety in own area of responsibilityReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation.
- Understand how to assess, monitor and minimise health and safety risks in own area of responsibility, including risk assessment techniques.
- Review health and safety policy in own area of responsibility to ensure it is up-to-date and effective.
- Communicate health and safety policy effectively to colleagues in own area of responsibility.
- Monitor health and safety in own area of responsibility to ensure compliance with policies and procedures.
Manage a budgetReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to accurately identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets, taking into account available resources and anticipated expenditure
- Manage a budget effectively, monitoring income and expenditure and taking corrective action when necessary
- Evaluate the use of a budget, assessing whether it has been used efficiently and effectively to achieve its objectives
Manage a projectReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of project management methodologies.
- Plan a project, including defining objectives, scope, and resources.
- Manage a project, including monitoring progress, managing risks, and controlling costs.
- Evaluate the effectiveness of a project against its objectives and identify areas for improvement.
Manage a tendering processReal unit · iCan Qualifications Limited
What you'll be able to do
- Develop a tender specification that clearly outlines the requirements and objectives of the project
- Define the scope of work, deliverables, and evaluation criteria in the tender specification
- Manage a tendering exercise, ensuring fairness, transparency, and compliance with relevant regulations
- Evaluate tender submissions against the defined criteria and identify the most suitable bidder
- Negotiate the award of contracts with the preferred bidder, ensuring favourable terms and conditions
- Document the tendering process and maintain accurate records of all communications and decisions
Manage business riskReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the management of business risk, including risk identification, assessment, and prioritisation within an organisational context.
- Address business risk, implementing strategies and procedures to minimise the likelihood and impact of potential threats.
- Mitigate business risk, developing contingency plans and recovery strategies to ensure business continuity in the event of adverse events.
Manage customer service operationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key aspects of managing customer service operations, including resource allocation and performance monitoring.
- Plan customer service operations to meet organisational goals and customer expectations.
- Manage day-to-day customer service operations, ensuring efficiency and effectiveness.
- Prepare staff for the delivery of high-quality customer service through training and development.
- Measure and analyse customer service performance using relevant metrics and feedback mechanisms.
Manage eventsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of event management, including legal and ethical considerations
- Manage the planning stages of an event, including resource allocation and risk assessment
- Manage the execution of an event, ensuring smooth operation and participant satisfaction
- Follow up an event, including gathering feedback and evaluating its success against objectives
Manage information systemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of information systems management and their importance to organisational success
- Understand the different types of information systems and their applications
- Set up information system processes that meet the organisation's needs
- Document and implement information system processes effectively
- Manage an information system, ensuring its security, reliability, and efficiency
- Monitor and evaluate the performance of the information system, identifying areas for improvement
Manage knowledge in an organisationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisational context
- Identify the specific types of knowledge that need to be managed effectively within an organisation
- Implement strategies and processes to effectively manage knowledge within an organisation
Manage physical resourcesReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify the need for physical resources within a specific work environment
- Obtain physical resources in line with organisational policies and procedures
- Manage the use of physical resources effectively and efficiently
Manage product and/or service developmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key stages involved in the development of new or improved products and/or services
- Understand the factors that contribute to the successful development of new or improved products and/or services
- Establish the need for new or improved products and/or services through market research and analysis
- Define the specific requirements and objectives for new or improved products and/or services
- Manage the development process, ensuring it aligns with the defined requirements and objectives
- Monitor and evaluate the progress of the development process, making adjustments as necessary
Manage redundancy and redeploymentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the management of redundancy processes and legal requirements
- Understand the principles of redeployment and its impact on staff
- Manage a redundancy situation in a fair and consistent manner
- Manage the redeployment of staff, providing appropriate support and guidance
Manage strategic changeReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the management and evaluation of change
- Plan for strategic change
- Manage strategic change
- Evaluate strategic change
Manage strategic marketing activitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the strategic management of marketing activities, including the role of marketing in achieving organisational objectives
- Understand the importance of market analysis and planning in strategic marketing
- Evaluate a market, considering factors such as size, growth, and competition
- Develop a marketing communications strategy and plan that aligns with organisational objectives
- Manage strategic marketing activities, including budgeting, resource allocation, and performance monitoring
Manage the impact of work activities on the environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to support environmentally-friendly working practices within an organisation
- Organise work activities in a way that minimises their negative impact on the environment
- Manage the environmental impact of resource utilisation, promoting sustainable practices and reducing waste
Optimise the use of technologyReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the optimisation of technology, including its potential benefits and limitations
- Scope the use of technology to identify opportunities for improvement and innovation
- Optimise the use of technological solutions to enhance efficiency, productivity, and customer experience
- Manage the use of technology, ensuring its effective implementation and ongoing maintenance
Prepare for and support quality auditsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits by gathering relevant documentation and information
- Support quality audits by providing assistance to auditors and addressing any concerns raised
Prioritising information for sales planningReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various sources of information that can support sales activities
- Understand the different types of information that are relevant to sales planning
- Understand how internal information can be used to support sales efforts
- Identify and analyse internal information sources relevant to sales
- Carry out a business audit of the internal and external sales environment to identify strengths, weaknesses, opportunities, and threats
- Use sales information to support the sales planning function, including forecasting, target setting, and resource allocation
Promote equality of opportunity, diversity and inclusionReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning equality, diversity and inclusion in the workforce
- Evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
- Promote equality, diversity and inclusion policies and practices within an organisation
Provide leadership and managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles supporting leadership and management
- Engage and inspire stakeholders and colleagues
- Deliver results
Recruitment, selection and induction practiceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles and established theories that underpin effective recruitment, selection, and induction practices
- Recruit suitable individuals into an organisation, adhering to legal and ethical guidelines
- Select the most appropriate candidates for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary information and support to succeed
Review the quality of customer serviceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of regularly reviewing the quality of customer service
- Understand the different methods used to measure customer service quality
- Plan the measurement of customer service, including identifying key performance indicators (KPIs)
- Evaluate the quality of customer service based on collected data and feedback
- Identify areas for improvement in customer service delivery
- Recommend actions to improve the quality of customer service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Build and Sustain Collaborative Relationships with Other Organisations
- Change Job Roles and Handle Redundancy
- Develop and sustain collaborative relationships with departments and other organisations
- Develop knowledge and communicate information
- Facilitate the implementation of systems to meet health information needs
- Identify and prioritise organisational risk in a food and drink business
- Review the quality of customer service
- [Not specified]
Where this can lead
Continuous Improvement Lead
Your journey in continuous improvement is about more than just fixing processes; it's about shaping how an organisation works, building capability in others, and driving real, measurable impact. This Lead role is a significant step on that path, offering both depth in expertise and breadth in influence. We're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 522 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit covers the principles of quality management and the preparation and conduct of quality audits. Learners will plan audits, allocate resources, and carry out audits in accordance with relevant standards and organisational procedures.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 5 NVQ Diploma in Management and Leadership
37 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.