How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
01What it is
Aimed at managers and leaders, the Level 5 NVQ Diploma enables learners to develop and evidence their skills in strategic planning, technology optimisation, and quality auditing. The qualification also covers managing product development and prioritising information for sales planning within a business context.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Conduct quality audits Real unit · iCan Qualifications Limited
This unit covers the principles of quality management and the preparation and conduct of quality audits. You'll plan audits, allocate resources, and carry out audits in accordance with relevant standards and organisational procedures.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively, including planning and resource allocation
- Conduct quality audits in accordance with established procedures and standards
Contribute to the design and development of an information system Real unit · iCan Qualifications Limited
This unit covers information system design requirements and development stages. You'll contribute to system specifications and recommend development options considering user needs, business objectives, cost, and functionality.
What you'll be able to do
- Understand the design requirements of an information system, including user needs and business objectives
- Understand the different stages involved in the design and development of an information system
- Contribute to the specification of an information system, providing relevant information and insights
- Recommend options for the development of an information system, considering factors such as cost, functionality, and scalability
Contribute to the development of a strategic plan Real unit · iCan Qualifications Limited
This unit focuses on understanding and contributing to the development of strategic plans within an organisation, evaluating various models and factors affecting strategic planning.
What you'll be able to do
- Understand the principles of strategic planning
- Analyse the factors affecting the development of strategic plans
- Make a contribution to a strategic plan
Design business processes Real unit · iCan Qualifications Limited
This unit covers techniques and tools that support the design and development of effective business processes, evaluating process efficiencies.
What you'll be able to do
- Understand techniques and tools that support the design of business processes
- Develop business processes
- Evaluate the effectiveness of business processes
Develop and implement an operational plan Real unit · iCan Qualifications Limited
This unit covers the principles of operational planning and its alignment with strategic objectives. You'll develop, implement, and evaluate operational plans considering resource constraints and organisational goals.
What you'll be able to do
- Understand the fundamental principles of operational planning and their importance to organisational success
- Develop a comprehensive operational plan, aligned with strategic objectives and resource constraints
- Implement an operational plan, coordinating activities and monitoring performance against targets
- Evaluate the effectiveness of an operational plan, identifying areas of strength and weakness and recommending improvements
Develop and maintain professional networks Real unit · iCan Qualifications Limited
This unit focuses on effective professional networking principles. You'll identify relevant networks, engage appropriately, and maintain relationships to support career development and professional growth.
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for development and career progression
- Maintain professional networks through consistent and appropriate engagement
Develop and manage collaborative relationships with other organisations Real unit · iCan Qualifications Limited
This unit examines principles of collabouration with other organisations, including communication, trust, and shared goals. You'll identify and manage collabourative relationships to achieve mutual benefits.
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including communication, trust, and shared goals
- Understand the benefits and challenges of collaborative relationships
- Identify external collaborative relationships that could benefit an organisation
- Develop and maintain collaborative relationships with other organisations, ensuring mutual benefit and effective communication
- Review and improve collaborative relationships to maximise their effectiveness
Develop working relationships with stakeholders Real unit · iCan Qualifications Limited
You'll explore the nature and importance of stakeholder relationships and collabouration. The unit develops skills to identify collabouration opportunities, build and maintain productive working relationships, and evaluate stakeholder engagement.
What you'll be able to do
- Understand the nature and importance of working relationships with various stakeholders
- Determine the potential scope for collaboration and partnership with different stakeholders
- Develop and maintain productive working relationships with stakeholders, based on mutual respect and trust
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement
Developing sales proposals Real unit · iCan Qualifications Limited
You'll understand the principles and components of effective sales proposals. They will develop, present, and evaluate proposals that address client needs and meet pre-defined criteria.
What you'll be able to do
- Understand the key principles of writing effective sales proposals
- Understand the different components required in a sales proposal
- Develop a sales proposal that meets client requirements
- Present a sales proposal in a professional manner
- Evaluate the effectiveness of a sales proposal against pre-defined criteria
Discipline and grievance management Real unit · iCan Qualifications Limited
This unit covers the legal framework and principles of managing discipline and grievance cases. You'll manage cases fairly and consistently, applying organisational policies while maintaining confidentiality and data protection.
What you'll be able to do
- Understand the legal and ethical principles that support the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following established procedures and ensuring due process
- Manage a grievance, investigating the complaint and seeking a resolution that is acceptable to all parties
Encourage learning and development Real unit · iCan Qualifications Limited
It teaches you to understand learning and development principles and support individual learning needs. You'll identify learning styles, apply various development methods, and evaluate the effectiveness of learning activities.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods.
- Support individuals' learning and development through coaching, mentoring, or training.
- Evaluate individuals’ learning and development to determine the effectiveness of learning activities.
Establish business risk management processes Real unit · iCan Qualifications Limited
This unit covers business risk management models such as COSO and ISO 31000, various risk management techniques, and the key components of a risk management framework. You'll develop and evaluate business risk management processes to enhance organisational risk control.
What you'll be able to do
- Understand different business risk management models and techniques
- Develop business risk management processes within an organisation
- Evaluate the effectiveness of implemented business risk management processes
Lead the development of a continuous improvement strategy Real unit · iCan Qualifications Limited
You'll study continuous improvement principles such as Lean and Six Sigma. They will develop and manage continuous improvement strategies, assessing current practices and monitoring organisational performance.
What you'll be able to do
- Understand the principles underpinning the development of a continuous improvement strategy within an organisation
- Develop a comprehensive continuous improvement strategy for an organisation
- Manage the implementation of continuous improvement initiatives and monitor their impact
Lead the development of a knowledge management strategy Real unit · iCan Qualifications Limited
This unit introduces knowledge management principles and their role in achieving organisational goals. You'll develop and manage a knowledge management strategy, including promoting knowledge sharing and utilising knowledge resources effectively.
What you'll be able to do
- Understand the principles underpinning knowledge management within an organisation
- Develop a knowledge management strategy aligned with organisational objectives
- Manage knowledge resources and facilitate knowledge sharing within an organisation
- Promote knowledge management practices and encourage employee participation
Lead the development of a quality strategy Real unit · iCan Qualifications Limited
You'll explore quality management principles such as ISO 9000 and their application in strategy development. They will develop and manage quality assurance processes to support organisational goals.
What you'll be able to do
- Understand the principles underpinning the development of a quality strategy within an organisation
- Develop a comprehensive quality strategy for an organisation
- Manage quality assurance processes and monitor their effectiveness
Manage Health and Safety in own area of responsibility Real unit · iCan Qualifications Limited
You'll gain knowledge of health and safety legislation and responsibilities within their area of responsibility. The unit covers risk assessment, policy review and effective communication to manage and minimise health and safety risks.
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation.
- Understand how to assess, monitor and minimise health and safety risks in own area of responsibility, including risk assessment techniques.
- Review health and safety policy in own area of responsibility to ensure it is up-to-date and effective.
- Communicate health and safety policy effectively to colleagues in own area of responsibility.
- Monitor health and safety in own area of responsibility to ensure compliance with policies and procedures.
Manage a budget Real unit · iCan Qualifications Limited
You'll understand how to identify financial requirements and set budgets aligned with project or departmental objectives. The unit covers managing budgets, monitoring income and expenditure, and evaluating budgetary effectiveness.
What you'll be able to do
- Understand how to accurately identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets, taking into account available resources and anticipated expenditure
- Manage a budget effectively, monitoring income and expenditure and taking corrective action when necessary
- Evaluate the use of a budget, assessing whether it has been used efficiently and effectively to achieve its objectives
Manage a project Real unit · iCan Qualifications Limited
This unit provides learners with an understanding of project management methodologies and the skills to plan, manage and evaluate projects. You'll define objectives, develop plans, monitor progress and assess project outcomes.
What you'll be able to do
- Understand the key principles of project management methodologies.
- Plan a project, including defining objectives, scope, and resources.
- Manage a project, including monitoring progress, managing risks, and controlling costs.
- Evaluate the effectiveness of a project against its objectives and identify areas for improvement.
Manage a tendering process Real unit · iCan Qualifications Limited
You'll develop tender specifications, define project scope and deliverables, and manage tendering exercises. They will evaluate submissions, select bidders, and negotiate contract awards in compliance with relevant regulations.
What you'll be able to do
- Develop a tender specification that clearly outlines the requirements and objectives of the project
- Define the scope of work, deliverables, and evaluation criteria in the tender specification
- Manage a tendering exercise, ensuring fairness, transparency, and compliance with relevant regulations
- Evaluate tender submissions against the defined criteria and identify the most suitable bidder
- Negotiate the award of contracts with the preferred bidder, ensuring favourable terms and conditions
- Document the tendering process and maintain accurate records of all communications and decisions
Manage business risk Real unit · iCan Qualifications Limited
You'll study business risk management, including risk identification, assessment, and mitigation methods. They will apply strategies to address and reduce risks across organisational functions to protect business interests.
What you'll be able to do
- Understand the management of business risk, including risk identification, assessment, and prioritisation within an organisational context.
- Address business risk, implementing strategies and procedures to minimise the likelihood and impact of potential threats.
- Mitigate business risk, developing contingency plans and recovery strategies to ensure business continuity in the event of adverse events.
Manage customer service operations Real unit · iCan Qualifications Limited
You'll understand customer service operations management, including planning, resource allocation, and performance measurement. They will manage service delivery and prepare staff to meet organisational and customer expectations.
What you'll be able to do
- Understand the key aspects of managing customer service operations, including resource allocation and performance monitoring.
- Plan customer service operations to meet organisational goals and customer expectations.
- Manage day-to-day customer service operations, ensuring efficiency and effectiveness.
- Prepare staff for the delivery of high-quality customer service through training and development.
- Measure and analyse customer service performance using relevant metrics and feedback mechanisms.
Manage events Real unit · iCan Qualifications Limited
This unit provides an understanding of event management principles, legal and ethical considerations, and event types. You'll plan, manage, and follow up events, developing skills in resource allocation and event evaluation.
What you'll be able to do
- Understand the key principles of event management, including legal and ethical considerations
- Manage the planning stages of an event, including resource allocation and risk assessment
- Manage the execution of an event, ensuring smooth operation and participant satisfaction
- Follow up an event, including gathering feedback and evaluating its success against objectives
Manage information systems Real unit · iCan Qualifications Limited
You'll study the management of information systems, including principles of data security, integrity, and availability. The unit covers setting up, documenting, implementing, and managing information system processes to support organisational needs.
What you'll be able to do
- Understand the principles of information systems management and their importance to organisational success
- Understand the different types of information systems and their applications
- Set up information system processes that meet the organisation's needs
- Document and implement information system processes effectively
- Manage an information system, ensuring its security, reliability, and efficiency
- Monitor and evaluate the performance of the information system, identifying areas for improvement
Manage knowledge in an organisation Real unit · iCan Qualifications Limited
You'll explore the principles of knowledge management, including types of knowledge and their characteristics. They will identify and manage key knowledge assets within an organisation to support effective knowledge utilisation and organisational success.
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisational context
- Identify the specific types of knowledge that need to be managed effectively within an organisation
- Implement strategies and processes to effectively manage knowledge within an organisation
Manage physical resources Real unit · iCan Qualifications Limited
It teaches you to identify physical resource needs, obtain resources following organisational procedures, and manage their use efficiently. You'll ensure resource availability and effective utilisation within the work environment.
What you'll be able to do
- Identify the need for physical resources within a specific work environment
- Obtain physical resources in line with organisational policies and procedures
- Manage the use of physical resources effectively and efficiently
Manage product and/or service development Real unit · iCan Qualifications Limited
You'll understand the stages involved in developing new or improved products and/or services. The unit covers establishing development needs, managing the process from ideation to launch, and analysing factors contributing to successful outcomes.
What you'll be able to do
- Understand the key stages involved in the development of new or improved products and/or services
- Understand the factors that contribute to the successful development of new or improved products and/or services
- Establish the need for new or improved products and/or services through market research and analysis
- Define the specific requirements and objectives for new or improved products and/or services
- Manage the development process, ensuring it aligns with the defined requirements and objectives
- Monitor and evaluate the progress of the development process, making adjustments as necessary
Manage redundancy and redeployment Real unit · iCan Qualifications Limited
You'll explore redundancy and redeployment principles, legal requirements, and organisational procedures. They will manage redundancy fairly and support staff redeployment to minimise negative impacts.
What you'll be able to do
- Understand the management of redundancy processes and legal requirements
- Understand the principles of redeployment and its impact on staff
- Manage a redundancy situation in a fair and consistent manner
- Manage the redeployment of staff, providing appropriate support and guidance
Manage strategic change Real unit · iCan Qualifications Limited
This unit focuses on the management and evaluation of strategic changes within organisations, including planning and stakeholder management.
What you'll be able to do
- Understand the management and evaluation of change
- Plan for strategic change
- Manage strategic change
- Evaluate strategic change
Manage strategic marketing activities Real unit · iCan Qualifications Limited
It teaches you to manage strategic marketing activities by understanding strategic marketing principles and market evaluation. You'll develop and implement marketing communications strategies aligned with organisational objectives.
What you'll be able to do
- Understand the strategic management of marketing activities, including the role of marketing in achieving organisational objectives
- Understand the importance of market analysis and planning in strategic marketing
- Evaluate a market, considering factors such as size, growth, and competition
- Develop a marketing communications strategy and plan that aligns with organisational objectives
- Manage strategic marketing activities, including budgeting, resource allocation, and performance monitoring
Manage the impact of work activities on the environment Real unit · iCan Qualifications Limited
You'll understand environmentally-friendly working practices, relevant legislation, and individual roles in sustainability. They will develop plans to minimise environmental impact and manage resource use within organisational activities.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within an organisation
- Organise work activities in a way that minimises their negative impact on the environment
- Manage the environmental impact of resource utilisation, promoting sustainable practices and reducing waste
Optimise the use of technology Real unit · iCan Qualifications Limited
You'll study the principles of optimising technology use within an organisation. The unit covers scoping technological applications, implementing optimisation strategies, managing technology effectively, and evaluating associated benefits and risks.
What you'll be able to do
- Understand the principles underpinning the optimisation of technology, including its potential benefits and limitations
- Scope the use of technology to identify opportunities for improvement and innovation
- Optimise the use of technological solutions to enhance efficiency, productivity, and customer experience
- Manage the use of technology, ensuring its effective implementation and ongoing maintenance
Prepare for and support quality audits Real unit · iCan Qualifications Limited
You'll understand quality management principles and the purpose of quality audits. They will prepare for audits by gathering documentation and support audit activities to ensure compliance and continuous improvement.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits by gathering relevant documentation and information
- Support quality audits by providing assistance to auditors and addressing any concerns raised
Prioritising information for sales planning Real unit · iCan Qualifications Limited
It teaches you to identify and prioritise various sources and types of information relevant to sales planning. You'll conduct business audits of internal and external sales environments to support effective sales strategies.
What you'll be able to do
- Understand the various sources of information that can support sales activities
- Understand the different types of information that are relevant to sales planning
- Understand how internal information can be used to support sales efforts
- Identify and analyse internal information sources relevant to sales
- Carry out a business audit of the internal and external sales environment to identify strengths, weaknesses, opportunities, and threats
- Use sales information to support the sales planning function, including forecasting, target setting, and resource allocation
Promote equality of opportunity, diversity and inclusion Real unit · iCan Qualifications Limited
This unit covers the principles of equality, diversity and inclusion in the workforce. You'll evaluate organisational strategies, policies and practices addressing these requirements and develop skills to promote inclusive policies and practices effectively.
What you'll be able to do
- Understand the principles underpinning equality, diversity and inclusion in the workforce
- Evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
- Promote equality, diversity and inclusion policies and practices within an organisation
Provide leadership and management Real unit · iCan Qualifications Limited
This unit covers the principles and practices of effective leadership and management, including stakeholder engagement and motivational theory.
What you'll be able to do
- Understand the principles supporting leadership and management
- Engage and inspire stakeholders and colleagues
- Deliver results
Recruitment, selection and induction practice Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of recruitment, selection, and induction principles and practices. You'll learn to recruit and select suitable candidates, adhering to legal and ethical requirements, and effectively induct new employees.
What you'll be able to do
- Understand the key principles and established theories that underpin effective recruitment, selection, and induction practices
- Recruit suitable individuals into an organisation, adhering to legal and ethical guidelines
- Select the most appropriate candidates for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary information and support to succeed
Review the quality of customer service Real unit · iCan Qualifications Limited
You'll explore methods for reviewing customer service quality, including planning measurement approaches and evaluating service performance. The unit develops skills to identify areas for improvement to enhance organisational customer service standards.
What you'll be able to do
- Understand the importance of regularly reviewing the quality of customer service
- Understand the different methods used to measure customer service quality
- Plan the measurement of customer service, including identifying key performance indicators (KPIs)
- Evaluate the quality of customer service based on collected data and feedback
- Identify areas for improvement in customer service delivery
- Recommend actions to improve the quality of customer service
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and Sustain Collaborative Relationships with Other Organisations
- Standard
Change Job Roles and Handle Redundancy
- Standard
Develop and sustain collaborative relationships with departments and other organisations
- Standard
Develop knowledge and communicate information
- Standard
Facilitate the implementation of systems to meet health information needs
- Standard
Identify and prioritise organisational risk in a food and drink business
- Standard
Review the quality of customer service
- Standard
[Not specified]
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 6 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 418 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Continuous Improvement Lead
This role can lead to positions such as Director of Operational Excellence or Head of Business Transformation. Both offer wider scope for shaping how organisations work and building improvement skills in others.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Conduct quality auditsContribute to the design and development of an information systemContribute to the development of a strategic planDesign business processesDevelop and implement an operational planDevelop and maintain professional networksDevelop and manage collaborative relationships with other organisationsDevelop working relationships with stakeholders
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing sales proposals” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development of a strategic plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
iCQ Level 5 NVQ Diploma in Management and Leadership
- Build and Sustain Collaborative Relationships with Other Organisations
- Change Job Roles and Handle Redundancy
- Develop and sustain collaborative relationships with departments and other organisations
- Develop knowledge and communicate information
- Facilitate the implementation of systems to meet health information needs
- Identify and prioritise organisational risk in a food and drink business
- Review the quality of customer service
- [Not specified]
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Conduct quality audits, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers the principles of quality management and the preparation and conduct of quality audits. Learners will plan audits, allocate resources, and carry out audits in accordance with relevant standards and organisational procedures.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 5 NVQ Diploma in Management and Leadership
37 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.