01What it is
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Management Institute. It does the teaching and the mapping. Chartered Management Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Address performance problems affecting team members Real unit · Chartered Management Institute
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Identify performance problems of team members.
- Discuss performance problems with team members.
- Set a course of action to deal with identified problems with team members.
Analyse the market in which your organisation operates Real unit · Chartered Management Institute
What you'll be able to do
- Analyse customers’ needs.
- Analyse the market using research tools and techniques.
- Communicate research findings to inform managerial decisions.
Build, support and manage a team Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose and required attributes of a team and select those that match the team’s requirements.
- Induct team members and communicate their roles and responsibilities.
- Understand how to support team development.
- Manage team performance and understand how to disband a team.
- Understand how to disband team.
Conduct a quality audit Real unit · Chartered Management Institute
What you'll be able to do
- Understand quality management.
- Prepare to carry out a quality audit.
- Carry out a quality audit.
- Communicate results of a quality audit.
- Monitor corrective action and maintain records.
Develop a customer-focused organisation Real unit · Chartered Management Institute
What you'll be able to do
- Develop and communicate a vision for customer-based values in own organisation.
- Develop success criteria and maintain a customer focus across an organisation.
- Monitor customer focus and identify areas for improvement across own organisation.
Develop and evaluate operational plans for own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation.
- Implement operational plans in own area of responsibility.
- Monitor and evaluate operational plans in own area of responsibility.
Develop and implement a risk assessment plan in own area of responsibilty Real unit · Chartered Management Institute
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Develop and implement marketing plans Real unit · Chartered Management Institute
You'll learn to identify and prioritise marketing objectives, produce marketing strategies, and create and implement marketing plans within their area of responsibility. The unit includes monitoring and evaluating marketing plan effectiveness.
What you'll be able to do
- Identify and prioritise marketing objectives for own area of responsibility
- Produce a marketing strategy in own area of responsibility
- Produce and implement a marketing plan for own area of responsibility
- Monitor and evaluate the marketing plan in own area of responsibility
Develop working relationships with colleagues and stakeholders Real unit · Chartered Management Institute
What you'll be able to do
- Identify stakeholders and their relevance to an organisation.
- Understand how to establish working relationships with colleagues and stakeholders.
- Create an environment of trust and mutual respect with colleagues and stakeholders.
Develop, maintain and review personal networks Real unit · Chartered Management Institute
What you'll be able to do
- Understand the benefits of networking and the need for data privacy.
- Develop a personal network of contacts.
- Review networking relationships.
Developing collaborative relationships with other organisations Real unit · Chartered Management Institute
What you'll be able to do
- Identify potential collabourative opportunities with other organisations.
- Agree the strategic aims and objectives of collabouration.
- Agree methods and expected outcomes of collabouration.
- Instigate and sustain a collabourative relationship with another organisation.
- Review and evaluate the collabouration with another organisation.
Ensure compliance with legal, regulatory, ethical and social requirements Real unit · Chartered Management Institute
What you'll be able to do
- Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
- Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Establish risk management processes for an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Understand risk management within own area of responsibility.
- Establish a risk management process for an organisation.
- Allocate resources to enable risk management activities to take place.
- Communicate risk management processes across an organisation.
Examine staff turnover issues in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Examine the reasons for, and impact of, staff turnover whilst maintaining confidentiality in own area of responsibility.
- Compare staff turnover rates across organisations.
- Understand how to turn unexpected staffing turnover into opportunities rather than threats.
Implement change in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Understand how to implement change in own area of responsibility.
- Involve and support others through the change process.
- Implement and monitor a plan for change in own area of responsibility.
Inform strategic decision-making Real unit · Chartered Management Institute
What you'll be able to do
- Understand an organisation’s environment to inform strategic decision-making.
- Evaluate the current strategic direction of an organisation.
- Use information to inform strategic decision-making.
Know how to follow disciplinary procedures Real unit · Chartered Management Institute
What you'll be able to do
- Understand performance expectations of an organisation.
- Identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Know how to informally with cases of minor misconduct or unsatisfactory performance.
- Follow an organisation’s formal disciplinary procedure.
Lead innovation within an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Analyse an organisation’s current approach to innovation practice.
- Design an innovation process for an organisation and demonstrate its implications for long-term success.
- Support others in implementing innovative ideas.
- Review and improve the performance of the innovation process.
- Provide recognition for the innovative success.
Manage a budget for own area or activity of work Real unit · Chartered Management Institute
What you'll be able to do
- Prepare a budget for own area of responsibility.
- Manage a budget.
- Review budget management performance.
Manage a programme of complementary projects Real unit · Chartered Management Institute
What you'll be able to do
- Understand principles, processes, tools and techniques of programme management.
- Develop a programme plan.
- Communicate programme aims and plans to project managers.
- Monitor project and programme progress.
- Evaluate a programme.
Manage a tendering process Real unit · Chartered Management Institute
What you'll be able to do
- Understand tendering processes
- Draw up a specification for required products or services.
- Write an invitation to tender document and communicate it to prospective suppliers.
- Understand how to respond fairly to pre-tender queries.
- Evaluate received tenders.
- Select a supplier and provide post-tender feedback.
Manage health and safety across an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Understand an organisation’s responsibilities and liabilities in relation to health and safety.
- Promote health and safety across an organisation.
- Ensure that health and safety requirements are met across an organisation.
- Monitor, review and report on health and safety policy and practices.
Manage physical resources Real unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage product development and marketing Real unit · Chartered Management Institute
It teaches you to manage product development and marketing by assessing customer needs, identifying opportunities, implementing improvements, coordinating marketing activities, and monitoring product performance within their organisation.
What you'll be able to do
- Assess whether products or services meet the needs of existing and potential customers in own organisation
- Identify potential opportunities to meet customer requirements in own organisation
- Implement potential opportunities to meet customer requirements in own organisation
- Co-ordinate the marketing and development of own products or services
- Monitor demand for own products or services
- Adjust marketing accordingly
Manage risk in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Manage the achievement of customer satisfaction Real unit · Chartered Management Institute
What you'll be able to do
- Understand customer service standards required in own organisation.
- Implement sustainable processes for customer satisfaction.
- Manage and support colleagues in delivering customer service standards.
- Manage and develop culture in own organisation to support customer service standards.
- Monitor customer service levels for continuous improvement.
Manage the environmental impact of work activities Real unit · Chartered Management Institute
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Managing grievance procedures Real unit · Chartered Management Institute
What you'll be able to do
- Understand how to prevent potential grievances.
- Understand an organisation’s grievance policy and procedure and deal with concerns raised by individuals informally.
- Understand how to follow grievance procedures.
Monitor and review business processes Real unit · Chartered Management Institute
What you'll be able to do
- Monitor business processes in own area of responsibility.
- Review and improve business processes in own area of responsibility.
Outsource organisational processes Real unit · Chartered Management Institute
What you'll be able to do
- Identify non-core processes within an organisation.
- Evaluate the implications of outsourcing non-core processes.
- Select a vendor to outsource non-core processes to.
- Outsource non-core processes.
- Monitor and review the outsourcing of non-core processes.
Plan and manage a project Real unit · Chartered Management Institute
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Plan change in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Understand how to plan change.
- Develop plans for change in own area of responsibility.
- Develop systems for monitoring and assessing progress.
- Evaluate barriers and determine ways to overcome resistance to planned change.
- Develop a communication strategy to facilitate the process for change.
Plan, allocate and monitor work in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Prepare for and support quality audits Real unit · Chartered Management Institute
What you'll be able to do
- Understand the quality standards and procedures that apply to own area of responsibility.
- Monitor work in own area of responsibility against quality standards and procedures.
- Prepare for a quality audit in own area of responsibility.
- Discuss quality audit findings with the auditor.
- Complete agreed actions following a quality audit.
Promote equality of opportunity, diversity and inclusion across an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Understand the benefits of an inclusive and diverse workforce.
- Understand organisation’s responsibilities under equality legislation and relevant codes of practice.
- Benchmark equality, diversity and inclusion.
- Communicate equality, diversity and inclusion policy and procedures.
- Review effectiveness of equality, diversity and inclusion issues.
Promote the use of technology within an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Develop a strategy to promote the use of technology, in line with organisational values and customer needs.
- Implement a strategy for promoting technology across an organisation.
- Monitor and review the impact of an organisation’s technology strategy, in line with best practice.
Provide leadership and direction for own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Review risk management processes in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Monitor and evaluate risk management processes within own area of responsibility.
- Improve the risk management process.
Support individuals to develop and take responsibility for their performance Real unit · Chartered Management Institute
What you'll be able to do
- Agree their performance development needs with an individual.
- Understand how to help an individual create a development plan.
- Support an individual in implementing their development plan.
- Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support learning and development within own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Support colleagues in learning and its application.
- Evaluate learning outcomes and future learning and development of colleagues.
Support the culture of an organisation Real unit · Chartered Management Institute
What you'll be able to do
- Understand the concept of organisational culture.
- Agree values and objectives in support of an organisation’s culture.
- Monitor objectives and their effectiveness.
Support the management of redundancies in own area of responsibility Real unit · Chartered Management Institute
What you'll be able to do
- Understand how to follow redundancy policy within own area of responsibility.
- Communicate information on redundancies to those affected.
- Understand how to support those affected by redundancies.
Work productively with colleagues and stakeholders Real unit · Chartered Management Institute
What you'll be able to do
- Provide colleagues and stakeholders with information.
- Consult with colleagues and stakeholders in relation to decisions or activities.
- Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders.
- Understand how to manage potential conflicts of interest.
- Understand how to be able to monitor working relationships.
- Review and improve the effectiveness of working relationships.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advise and guide your organisation on compliance matters
- Standard
Advise on and support practical methods to implement audit
- Standard
Build and Manage Teams
- Standard
Build and manage teams
- Standard
Build your organisation's understanding of its market and customers
- Standard
Compliance with Legal, Regulatory, Ethical, and Social Requirements
- Standard
Develop Productive Working Relationships with Colleagues and Stakeholders
- Standard
Develop a Customer-Focused Organisation
- Standard
Develop a Customer-Focused Organisation
- Standard
Develop a customer focussed organisation
- Standard
Develop networks to provide access to business information, support and resources
- Standard
Develop networks to share business information, support and services
- Standard
Develop your personal networks
- Standard
Enable clients to implement changes within their organisation
- Standard
Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements
- Standard
Ensure compliance and respond to issues or deviation from standards or best practice in a Life Science Environment
- Standard
Ensure compliance with legal, regulatory, ethical and social requirements
- Standard
Ensure compliance with legal, regulatory, ethical and social requirements
Showing 18 of 45 standards these units map to.
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 27 records
- 2 records
- 3 records
- 3 records
- 2 records
- 1 record
Showing 6 roles, drawn from 1,309 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Innovation Strategist
This role can lead to running innovation for a larger part of a business, or to work as a general manager using innovation experience to grow a business unit.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by Chartered Management Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Address performance problems affecting team membersAnalyse the market in which your organisation operatesBuild, support and manage a teamConduct a quality auditDevelop a customer-focused organisationDevelop and evaluate operational plans for own area of responsibilityDevelop and implement a risk assessment plan in own area of responsibiltyDevelop and implement marketing plans
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
CMI Level 5 NVQ Diploma in Management (QCF)
- Advise and guide your organisation on compliance matters
- Advise on and support practical methods to implement audit
- Build and Manage Teams
- Build your organisation's understanding of its market and customers
- Compliance with Legal, Regulatory, Ethical, and Social Requirements
- Develop Productive Working Relationships with Colleagues and Stakeholders
- Develop a Customer-Focused Organisation
- Develop a customer focussed organisation
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 August 2017. It is here because people still hold it.
These are open to new learners in the same subject.
- CMI Level 5 Award in Management and Leadership
- CMI Level 5 Award in Sustainability Management and Leadership
- CMI Level 5 Certificate in Management Consulting Practice
- CMI Level 5 Certificate in Principles of Management Consulting
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.