What you'll be able to do

• Understand the legal requirements concerning performance management of team members.
• Understand industry regulations concerning performance management of team members.
• Understand organisational policies concerning performance management of team members.
• Understand professional codes of conduct concerning performance management of team members.
• Identify performance problems affecting individual team members.
• Discuss identified performance problems constructively with the relevant team members.
• Set a clear and actionable course of action to address identified performance problems with team members.

What you'll be able to do

• Analyse customers’ needs within the market
• Analyse the market using appropriate research tools and techniques
• Communicate research findings effectively to inform managerial decisions

What you'll be able to do

• Understand the purpose of a team within an organisation.
• Understand the required attributes of a successful team.
• Select team members whose skills and attributes match the team's requirements.
• Induct new team members into their roles.
• Communicate the roles and responsibilities of each team member.
• Understand how to support the ongoing development of a team.
• Manage the performance of a team to achieve its objectives.
• Understand how to disband a team effectively.
• Understand how to disband a team.

What you'll be able to do

• Identify the information required for communication, and assess its reliability
• Understand a range of communication techniques and methods
• Communicate information and knowledge using appropriate techniques and methods for the given context
• Adapt communication techniques and methods according to target audience response to ensure effective communication

What you'll be able to do

• Understand the benefits of working effectively with colleagues in a hospitality environment.
• Establish positive and productive working relationships with colleagues.
• Act in a professional and respectful manner when working with colleagues, demonstrating appropriate behaviour.
• Communicate effectively with colleagues, using appropriate methods and language.
• Identify potential work-related difficulties and explore solutions collaboratively with colleagues.

What you'll be able to do

• Identify stakeholders and their relevance to an organisation
• Understand how to establish effective working relationships with colleagues and stakeholders
• Create an environment of trust and mutual respect with colleagues and stakeholders

What you'll be able to do

• Understand the benefits of developing and maintaining personal networks for professional development.
• Understand the importance of data privacy and confidentiality when networking.
• Develop a personal network of contacts relevant to professional goals.
• Maintain regular contact with members of a personal network.
• Review networking relationships to ensure they remain beneficial and relevant.

What you'll be able to do

• Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
• Identify areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
• Make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.

What you'll be able to do

• Prepare effectively to lead a meeting, ensuring all necessary arrangements are in place
• Manage meeting procedures efficiently, adhering to agreed protocols
• Chair a meeting effectively, guiding discussions and ensuring all participants have an opportunity to contribute
• Undertake post-meeting tasks promptly and accurately, including documenting outcomes and distributing information

What you'll be able to do

• Identify circumstances within the workplace that require a decision to be made.
• Collect relevant information to inform the decision-making process.
• Analyse the collected information to inform the decision-making process.
• Make an effective and justifiable decision based on the available information.

What you'll be able to do

• Support team members' understanding of their role and position within a team
• Take measures to minimise conflict within a team
• Understand how to encourage team members to resolve their own conflicts
• Understand legal and organisational requirements concerning conflict

What you'll be able to do

• Establish and communicate measurable customer service standards for own area of responsibility, ensuring they are clear, achievable, and aligned with organisational goals.
• Support staff in meeting customer service standards, providing guidance, training, and resources to enable them to deliver excellent customer service.
• Monitor and evaluate customer service performance, systems and processes, using appropriate metrics and feedback mechanisms to identify areas for improvement.

What you'll be able to do

• Understand existing knowledge management practices in own area of responsibility.
• Develop knowledge resources and strategies to improve performance.
• Share knowledge effectively with colleagues and stakeholders.
• Monitor and evaluate the effectiveness of knowledge management in own area of responsibility.

What you'll be able to do

• Understand own responsibilities under current equality legislation, relevant codes of practice, and own organisation's policies and procedures.
• Effectively communicate the organisation’s written equality, diversity, and inclusion policy and procedures within own area of responsibility.
• Monitor equality, diversity, and inclusion practices within own area of responsibility and identify areas for improvement.

What you'll be able to do

• Assess own career goals and personal development needs, identifying strengths, weaknesses, opportunities, and threats (SWOT analysis).
• Set personal work objectives that are specific, measurable, achievable, relevant, and time-bound (SMART).
• Produce a personal development plan that outlines the steps required to achieve personal work objectives.
• Implement and monitor own personal development plan, tracking progress and making adjustments as necessary.

What you'll be able to do

• Identify and agree performance requirements of own work role, ensuring clarity and alignment with organisational goals.
• Measure and track progress against objectives, using appropriate metrics and monitoring systems.
• Identify gaps in skills and knowledge in own performance, recognising areas for development and improvement.
• Carry out and assess activities within own development plan, evaluating the effectiveness of learning and development initiatives.

What you'll be able to do

• Understand how risk management impacts upon a volunteering policy within an organisation.
• Carry out a risk assessment related to volunteer activities.
• Evaluate the effectiveness of a risk assessment related to volunteer activities.
• Audit the skills of volunteers in relation to the organisation's goals and objectives.
• Enable staff to assess and manage risk when working directly with volunteers.

What you'll be able to do

• Understand the difference between volunteer and employee relationships, including legal rights, responsibilities, and management approaches.
• Understand good practice in the recruitment process for volunteers, including role descriptions, application forms, interviews, and background checks.
• Understand good practice in volunteer agreements, including outlining roles, responsibilities, expectations, and support arrangements.

What you'll be able to do

• Prepare effectively for a meeting, considering the agenda and required information
• Participate actively and constructively in a meeting, contributing to discussions and decision-making
• Communicate relevant information clearly and concisely to relevant stakeholders after the meeting

What you'll be able to do

• Produce a comprehensive work plan for own area of responsibility, aligned with organisational objectives.
• Allocate tasks and agree clear responsibilities with team members, ensuring effective delegation.
• Monitor the progress and quality of work within own area of responsibility, providing constructive feedback to team members.
• Review and amend plans of work for own area of responsibility in response to changing circumstances, and communicate these changes effectively.

What you'll be able to do

• Plan work activities effectively for a team, taking into account team objectives and individual skills.
• Allocate work across a team, ensuring fair distribution and appropriate task assignment.
• Manage team members effectively to achieve team objectives, providing guidance and support as needed.
• Monitor and evaluate the performance of team members against agreed targets and standards.
• Implement strategies to improve the overall performance of a team, addressing any identified weaknesses or areas for development.

What you'll be able to do

• Understand the need to promote volunteering within the organisation
• Promote volunteering to key people in the organisation
• Help people in the organisation support volunteers

What you'll be able to do

• Lead effectively in own area of responsibility.
• Provide clear direction and set achievable objectives in own area of responsibility.
• Communicate the direction for own area of responsibility clearly and concisely, and collect feedback to inform improvement.
• Assess own leadership performance against agreed criteria and identify areas for development.

What you'll be able to do

• Communicate a team’s purpose and objectives to the team members
• Develop a plan with team members showing how team objectives will be met
• Support team members identifying opportunities and providing support
• Monitor and evaluate progress and recognise individual and team achievement

What you'll be able to do

• Encourage the development of volunteers
• Provide appropriate and effective support to volunteers
• Evaluate volunteer activities and achievements in a constructive manner
• Understand how to communicate and exchange feedback with volunteers

What you'll be able to do

• Agree performance development needs with an individual
• Understand how to help an individual create a development plan
• Support an individual in implementing their development plan
• Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement

What you'll be able to do

• Identify the learning needs of colleagues in own area of responsibility, considering their roles and development goals.
• Understand how to develop a supportive and effective learning environment in own area of responsibility, promoting engagement and knowledge sharing.
• Support colleagues in their learning and its practical application within the workplace.
• Evaluate learning outcomes and identify future learning and development opportunities for colleagues.

What you'll be able to do

• Develop team ideas to foster innovation.
• Develop the creativity of team members through appropriate techniques.
• Assess the viability of team members’ ideas, considering practical and resource implications.
• Support team members to implement ideas, providing guidance and resources.
• Implement team ideas effectively within the organisation.